Costco Tire Center

Aug 05, 2024

I worked with Kyle today in the tire center, and it was a great experience. He was patient even though I changed the decision on what tires we were using halfway through the process. He was professional, honest and very easy to work with. I appreciate him and look forward to working with, the Costco tire center in the future because of him

Aug 05, 2024

Nate in the Tire Center was super helpful. Thank you!

Aug 05, 2024

Phenomenal experience at the Polaris Costco Tire Center. I received top-notch service from Nick, Nate, and the entire crew. I highly recommend to others and plan to be a returning customer.

Jun 05, 2024

Best deal! Called COSTCO the same day and got two tires! Screw you Walmart go ahead and order those 4 tires! I only needed two!

Jun 05, 2024

Nice experience and service is very fast

Dec 05, 2023

I am a huge costco fan, so when I had a flat tire I decided to wait until the Michelin sale started to have them replaced. I order the Crossclimate 2 and scheduled my appointment as soon as I woke up the day the sale started. Five days later costco canceled my order with nothing more than an email notification. After realizing this I called the store, nothing they could do. My wife and I had been down a car for 3 weeks waiting for the sale, shipping, and installation. Called Tire Discounters and they had the same tires installed the next day for a little more money. But they were helpful on the phone and installation comes with an alignment. Needless to say I will not be using the costco tired center again. Tire Discounters all the way.

Dec 05, 2023

It took me two weeks to schedule an appointment. I think the people were friendly, but their center is likely short staffed, which is why no one can answer the phone. I am giving a 1 star because after my appointment, I noticed that my steering wheel was shaking after the tire rotation and "balance" service I received. I brought my vehicle to a different Costco and they corrected the balance. All wheels were off by 1 gram, which is very significant. If something is written on your invoice, it should be safe to assume that was completed. I didn't have time to come in for them to correct things, but this was not safe had I no knowledge on tires. Lastly, one of my lug nuts was still loose, so do your check to make sure everything is okay.

Dec 05, 2022

love Costco... But their tire center is not good... We bought tires for my wife's truck there and she has complained about the time it takes to get her tires rotated - being a good husband, I kind of ignored or discounted what she was saying - I could not believe that it actually took a hour to 2 hours for a rotation. But, this is my experience, we scheduled her tires rotation for 5 and my new tire installation for 5:30 figuring that her truck would be done and we could use to to drive to dinner. That is not how it worked out - her rotation took until 6:30. My new tires took 5:30 until 7:15 (they said less than 90 minutes). When we got into the wife's truck all the tire pressures were different almost 10 PSI from high to low - when we pointed it out the manager was rude - I think Costco is a great place to buy a gallon of mustard but my experience says that tires should be left up to professionals and their staff is clearly not professionals... There are a lot of tire places that can get a rotation done more time efficiently and 2 hours to get tires changed is ridiculous...

Dec 05, 2021

Bought tires here over a year ago. Had a nail in the right front and they repaired it for free

Dec 05, 2021

Excellent service as I got the tires I wanted the same day. It took about 45 minutes from start to finish.

Dec 05, 2021

Great service and prices on a new set of tires.

Dec 05, 2021

I been going there for about 2 years now. Get my tires rotated every 8000 miles. Haven't had any problems. Got a Honda crv. Were going to get my wife tires in about a week. Nothing really special about the place.

Dec 05, 2021

Service was fast, staff was nice, and the pricing was wonderful.

Dec 05, 2020

Excellent service. Very fast, in and out quickly.

Dec 05, 2020

Made an appointment and was told that our services would take an hour to an hour and a half and we would get a phone call update in 20 minutes. I waited for an hour and still no phone call and went back up to the front desk and my car was still not looked at. Asked one of the technicians for an update and he rudely shooed me away.

Dec 05, 2020

They took a little longer than expected, but were very pleasant and professional.They went the extra mile and put my spare back as well. Very satisfied with the service!

Dec 05, 2020

Tires are great. Absolutely no issues. Terrible service. I called multiple times no answer. I had an issue where they messed up my lug nuts and put in a complaint and was told I would be called next day. It’s been a week. I called again with no answer on the phone. Best part is I called the same Costco’s administration and they said they were open with someone at the desk. Not happy and they cost me another $30 to replace a new stud because of their stupidity.

Dec 05, 2020

pretty sure everyone in the tire center is on hard drugs.. don't go here will mess it up 100%

Dec 05, 2020

terrible service... unqualified to put tires on a car. go somewhere else and save yourself a headache

Dec 05, 2019

Check on was a breeze and the staff is awesome.

Dec 05, 2019

Great service and great benefits for buying tires here.

Dec 05, 2019

I ordered tires and have called multiple times to schedule a time to have my tired mounted and nobody answers the phone. I will just have to keep calling. Edit: Turns out scheduling an appointment is a waste of time. It is a first come first serve even if you have an "aptment".

Dec 05, 2019

Meh....With an appointment, it took 2.5 hours to complete a 4 wheel balance and rotation. With a report stating every obvious imperfection on my vehicle from small scratches to dents; Without a single comment on how out of spec my balance was or on which tire.

Dec 05, 2019

Staff was very helpful and gave me multiple quotes to choose from. Shop is sometimes very busy though. Walk-ins can be hit or miss for long wait times.

Dec 05, 2019

The desk seems like it's always under-staffed, which usually corresponds with a long time waiting in line - but that's not the technicians faults. The service itself is great. Couldn't be simpler to order your tires offline. The techs call you once they're in, and you set up an appointment from there. Pretty straightforward. People will always find something to complain about, but the service + extras your getting here is definitely worth standing in a line for a bit. 3 hour job time was accurate, and the tire installation went smooth. No issues here.

Dec 05, 2019

The tire center has a open door from both ouside and inside the costo whole sale. Good deals on tires compared to other tire retailers. Free services are given if we buy tires in costco. Appointments are recommended. Expect a wait for tire services.

Dec 05, 2019

Was told the appointment would take 1.5 hours and it took almost 3 hours. No acknowledgement or apology that it took almost double the originally-expected time. If you're super busy, don't quote 1.5 hours. AND they didn't feel the need to call me when my car was done, I had to check in with the counter to discover it was ready to go. Incredibly frustrating, would not recommend unless you enjoy wasting your precious free time.

Dec 05, 2019

Why have an appointment for tire rotation...a 20 minute job and be told it would take 90 minutes. That means you must wait an hour or more before they get to your car. The appointment time is therefore a fraud.

Dec 05, 2018

I absolutely have no complaints on the product, but on the service and customer handling. They test your patience to the core. In such a big store like Costco, There is only one person at the counter who handles everything, i.e., explaining the quote, checking the inventory for availability (employee physically checks for availability roaming around garage everytime), handling queries and getting the payment done. So it takes minimum 30-45 minutes per customer. And the servicing wait period is around 3-4 hours during peak time.

Dec 05, 2018

Stopped by on Sat. Asked to setup an appointment before 1p but nothing mon-wed fit my schedule. Only do appointments 12p and later. Called Thursday no appointments for the rest of the week but guy told me I could walk in anytime (nice to learn this information). I did a walk-in at 4:30p on Friday. Was told then that I could have done a walkin 10a-12p any weekday. Good to know now as I did not even think about walk-ins happening prior to appointment times. I had an estimated 2.5hr wait. Turned out to be 3hrs and all my rims looked like picture (covered in soap). So after requested they clean them. 3.5hrs to change tires. Would not change tires here again. Edited 8/14/18 to add After writing this review husband pointed out that I needed to go back because my tires were not balanced. I didn't notice the shaking but he did. He does minor car maintenance and pays attention to that sort of thing. I called Costco Monday morning. Requested a manager and explained about the shake. I setup an appointment, ironically for Friday evening at 4pm. When I arrived Friday checkin was smoother. Probably because I complained. Let me explain. First visit above I parked close to service doors. Left kids in car (I could still see them). Asked tect if I could checkin at door as I knew it would be a long wait and I did not want to wake my toddler. Nope had to go inside. So I grabbed kids and checked in inside. They asked me to put a number on top my car so i dragged kids back to car. They did not take the van into the bay for over an hour so toddler could have utilized that time. This appointment I didn't bother asking. I woke the toddler and headed inside to check in. I refused to drag us all back out to place the number as I again parked by doors. I was told even with an appointment it would be a 1.5hr wait time. So we went shopping. Half way through the store I did a phone call that they would charge me $26 if they determined my tires were not out of balance. So $26 just to look at my tires. Okay that makes sense if I was smo Joe off the street but not if I just had tires installed and my car is shaking. So that's what I said to them (in a pissy voice but hey my 3yo was requesting samples and come on its obvious why my appointment was taking so long.) The manager finally agreed to look at it without charging me. When I was done shopping. I checked in and all the workers were being extra nice to me. Strange. The man who checked me out said my tires were out of balance, way out. I'm assuming they were never balanced during first appointment. The manager walked by without a word though. Then my van was special delivered to the front door for me. Again weird. They weren't that nice when they wanted to charge me extra to check their install "because I brought my own tires". What bothers me the most is I did not know my tires were out of balance. I am the stereotypical clueless customer. I would have ruined my brand new tires in a year if not for my husband and fighting tooth and nail throughout this process. I love Costco but I DO NOT RECOMMEND THE TIRE CENTER. Tires are not a good deal if they are not properly balanced when installed.