Costco Tire Center

Oct 27, 2024

Two tire rotations in a row I book the first appointment right when they open at 930. Twice now I've been told that the staff hasn't shown up and it will be 3+ hours. Unprofessional. Why bother having appointments. Stay away.

Aug 27, 2024

Front desk has one knowledgeable chap, but they really need two. Prices are good but service needs improvement. They need two people at the front desk at all times. Waiting times are too long

Jul 27, 2024

They are not professional, they are disorganized and poorly treated, I do not recommend it.

Jun 27, 2024

Great and fast customer service. They were super nice and very easy to work with.

Dec 27, 2023

Refused to install tire ordered on line ..tried to make me buy more tires

Dec 27, 2023

They never answer the phone

Nov 27, 2023

Just replaced 4 tires and asked for 1 TPMS sensor to be replaced. Dropped off at 2:30 and was told they'd be done in an hour. Was told I'd be given a call when done. Come 5:15pm, I head over to the store and ask for my vehicle. I asked why no one called me and was told that the TPMS sensor took longer. Not only can 4 tires be changed and balanced in 30 minutes but the sensor takes less than a minute to program. Costco, I recommend you audit your tire department. They left the blue protective film on the new tires as well now I have to take that off myself, as well as the grease that was left on the tires. I spent almost $1k on these tires and this is the service you provide? Whoa...first and last time. Maybe you should work by appointment only. That's if you truly want to serve your members right.

Nov 27, 2023

Love to go to costco but it's too far. We need one in horizon please

Nov 27, 2023

Sam's it's better

Nov 27, 2023

They don't answer the phone

Nov 27, 2022

First time with the tire center and it was the worst customer service I have ever experienced. One person named Richard was super rude and had no people skills at all. No one explained what the procedure was after I filled paperwork at desk so when I accidentally walked into bays and asked how to get my sons truck to the bay Richard was a real jerk and instead of advising me not to be In the bay or asking me what I needed…he stood there with an empty look on his face and raised his voice when I asked what to do next. No people skills and no manners on how to speak to people. Definitely needs training. So sad to this from Costco. Costco Managers need to train the tire crew on people skills. I’d rather pay more elsewhere plus elsewhere they carry the higher end brands anyways.

Nov 27, 2022

The service I received was horrible. If I was a man I know my experience would have been completely different. Last time I get tires here.

Nov 27, 2021

Long time costco member, got a leak in our tire during our drive home from CA. Got there first thing in the morning and they took care of my leak within 45min so we can continue on our journey. They got crowded fast though so I was lucky I got to be the first in line.

Nov 27, 2021

Good car service, terrible human service!! They always only have 1 person working the desk. Good luck if you’re just trying to come in for a quick issue and you’re stuck behind someone consulting on a purchase. I had to wait 20+ minutes both when dropping off and picking up my car for a simple tire repair cause I was waiting in line to speak with a service person.

Nov 27, 2020

All I came here for was to fill my tires 1hr plus later still not done

Nov 27, 2020

Good prices plus curtious and knowledgeable staff. 👍

Nov 27, 2020

They never answer the phone at Costco's Tire Center...

Nov 27, 2019

Love it

Nov 27, 2019

Needed a flat repair at 8 PM was told they were closing up. Thought they were open till 8:30 PM?

Nov 27, 2019

On 9/8/2019- I discovered my rear passenger tire was flat at 6:00 PM. I ran over to COSTCO and asked if your personnel could repair it. They agreed and I was saved. this was excellent CUSTOMER SERVICE! That is the reason I return time and again, the workers are happy, courteous and helpful. As was Oscar and Fernie in the tire shop. Thank you very much and count on my business for as long as possible. God bless you all.