Costco Tire Center

Nov 16, 2024

I called yesterday to schedule tire rotation appointment, which I expected would be weeks away. To my surprise she said "we can get you in tomorrow at 1:30 p.m." I went in today, my appointment was honored, and I was in and out within an hour and a half. I asked what changed, since I had experienced the very inefficient service of the past. She told me that they instituted a new system, and it has been much better so far for customers, and much easier on the employees in the tire dept. Hopefully this "New System" continues, as today's experience was prompt, professional and efficient !

Nov 16, 2024

Tire center was warned by executive management over a year ago about putting customer cars in the road and fire lane and still does it. How can you trust someone to work on your car that cannot obey simple traffic laws? What's next, parking them in handicapped spaces?

Nov 07, 2024

So I work 5 days a week 8-4 and I had a tire appointment at 0845 in the morning for Sunday. Well I get a call getting told that the tires are not in, so they forced me to change my appointment to Tuesday at 1800 and it took them 3 hours to change the tires. When you are such a big company how do you have such horrible logistics who ever runs your logistics in moving equipment need to be re trained or fired.

Nov 07, 2024

Spent over 3 hours waiting for a leak in my tire to be fixed, Costco tires less than a year old, before being told that the techs "are not even close to getting to you". And I was only the second walk-in. I find it ridiculous that there's no process for slotting in walk-ins. I'm not saying I should've gotten special treatment or jumped the line, but I'm shocked there's not a single slot in a single bay left open to help accommodate walk-ins. Especially for things like flats that are not safe to continue driving on.

Jun 07, 2024

Very slow, over promised and under delivered.

Mar 07, 2024

Helpful personnel.

Dec 07, 2023

I love Costco, but not impressed with the tire center. Customer service is bad and they act like they don't have time to mess with you or maybe they just don't want to. Drive on down to Discount Tire to get the best price and service in town.

Dec 07, 2023

I ordered tires over the internet they were sent to the store the store called me the tires were in. I went to the tire center as a walking and they got me out in two and a half hours. If you are patient you can do your shopping and you are done leaving with new tires and all the money gone from your checking account.

Dec 07, 2023

I was traveling to Houston and they wouldn’t change my tire and they still had two hours till closing with one customers tire to change. And the lady at the front desk proceeds to curse me out. Now I’m driving 15 hours with a spare till the morning thanks to them. If my tire pops and I have an accident it’s on them.

Dec 07, 2023

Very poor customer service. Staff was rude during the installation process. To top it all off the Firestone tire that I purchased had a valve leak that I had to fix myself.

Dec 07, 2023

So grateful for Austin in the tire center. He went above and beyond for my family. He was able to squeeze us in a very busy schedule as we were stranded in the parking lot and needed to get back to our other children. I hope his managers see this and know what an asset he is not just to the store but his community.

Dec 07, 2022

Auto center damaged our vehicle and denied it. Would never take our car back to this location.

Dec 07, 2022

I needed a repair on a flat urgently--Costco was busy--as always. However, despite my lack of appointment, the team went ABOVE AND BEYOND and showed me *overwhelming* kindness to get me back on the road. We ended up having to cut the stripped bolts to get my spare off, but they found a shop that would take me AFTER HOURS, scheduled me an appointment, called ahead to get me the parts, and sent me on my way with kindness and enough evidence to file an insurance claim. They did EVERYTHING they could think of to make sure I made my 2 hour drive home safely that night. My not-so-good-very-bad day was made 1000% better by the compassion from this team. NEVER would have made it home that night without them. Costco may be busy, but if you want a place where every customer is treated as valuable and you would like to be dealt with professionalism and respect, then Costco Tire in Farragut is IT. Their jobs are not just jobs to them.

Dec 07, 2022

Squeeze me in on a late Sunday afternoon. Had to replace a tire under road hazard warranty. Great service.

Dec 07, 2021

Pleasant experience

Dec 07, 2021

Exceptional customer service I came in for my appointment and told them that I had to be out in one hour they got me out in 45 minutes and was happy to do it

Dec 07, 2021

Had a sidewall cut just before a big trip. The tire department personnel got me in within 30 minutes with no appointment and got my tire replaced in about an hour. Great service for an always busy shop. Thank you and you've continued to win my business.

Dec 07, 2021

The manager Chase was so combative while explaining to me my alignment had voided my warranty that I ended up crying and walking away still not understanding. It’s rare to experience such awful customer service at a Costco and I hope it was just a bad day for Chase and the tire center. But I would caution anyone who wants to depend on Costco’s customer service and reliability if working with the tire center. I wouldn’t want anyone else to experience what I experienced with Chase and his team.

Dec 07, 2021

They forgot to balance my tires when I came in to have all four tires replaced. I had to come back due to severe vibration at high speeds. They were polite and fixed it for free but people's time is valuable and they should've done the job right the first time. They have good prices on tires and service but lack attention to detail.

Dec 07, 2020

Costco has good prices on tires but there service is the worst ever. I have made numerous appointments for a simple tire rotation and it takes a minimum of two hours when it should take only take about a half hour and they always have an excuse. Today I went in for a road hazard repair, with an appointment, and again I was there for over two hours, they did not even fix the tire. UNACCEPTABLE. I went down he street and had the tire fixed in about 30 minutes. AT NO CHARGE. Where do you think I will go next time for tire service. NOT COSTCO!

Dec 07, 2020

I was on a trip and had a tire pressure problem. Fortunately, I found this Costco along the way. Even though they were busy, they were able to squeeze me in and get me back on the road pretty quickly. The staff was VERY professional...as I have always found at Costco tire centers.

Dec 07, 2020

Love Costco. Love the staff

Dec 07, 2020

Top notch service and folks. Highly recommended

Dec 07, 2020

Way better than sams club in every way

Dec 07, 2019

I would strongly recommend not to trust Costco Tire Center and go to specialized tire shops. Here are my reasons: (i) I drive a lot between St. Louis, Chicago and Knoxville (roughly 3000 miles/month) and need to rotate and balance tires often. But getting an appointment at Costco Tire Center is a pain. Even when you have appointment, and they say 45 minutes, it often takes then 2 hours. Their locations in various cities are also an issue, they do not have too many locations. (ii) They tires for somewhat lower cost, but a limited selection. Also their warranty service requires you to bring the tire to a Costco only, which is inconvenient. (iii) This is my biggest grudge: I bought Michelin MXV4 tires from them and was late to rotate a tire (by 800 miles and once by 1100 miles). Given my high mileage drives, and problems of getting appointments at Costco, this was natural. When I brought the car to Costco, and that I have an 'alignment issue' as I have 'uneven tire wear' and voided my Michelin Warranty. They told me that I am not taking good care of my car is the reason they are voiding my warranty. I told them that I see no signs of alignment issues (like wandering on the road at high speeds), but they insisted that they would not listen to me. Following this, I took my car to my Factory Dealer and they performed a computerized test of the alignment and found that everything was perfect. They also disagreed that they see any 'uneven wear'. I took the car to Discount Tire and they also came to the same conclusion, and said that there should not be a problem, based on tire-wear, to get the warranty. However, they agreed that two tires need replacement in 3-4K miles. I have 22000 of 55000 miles left in the tires and they cost $1250 for a set of 4. This means that I am now losing hundreds of dollars in warranty credits for next tire. I had already switched my service my other cars at a tire shop (Discount Tire in my case) and they are only a few dollars ($16 per tire) more expensive, send me regular reminders for pressure check and rotation and balance, and service me always in 45 minutes. They also have their warranty nationwide and a larger selection of locations. Costco Tire personnel are also not friendly. They would not have time to discuss options, upgrades or issues in detail. I get they are "too busy" but that is not my problem! Hence, if you are a high-mileage driver and value your time, money and peace of mind, don't fall for the allure of low prices of Costco tires, you will get what you pay for!

Dec 07, 2019

Excellent pricing and superior service. Clean and appropriate waiting area

Dec 07, 2019

Great service, great price.

Dec 07, 2019

Not worth the discount. Purchased 4 tires. Had very bad vibration at 70+ mph. Took it in 2 more times reporting the problem and they rebalanced with no improvement. Took it to my auto dealer and they found all wheels between 3/4 and 1 ounce out of balance! An incredibly frustrating and time wasting experience. Once is a mistake. Twice is a problem. Three times is a management failure. I should have bought elsewhere.

Dec 07, 2019

Replace tires on truck. They had me in and out in about a hour.

Dec 07, 2019

They offered very good services and products.

Dec 07, 2019

This place was wonderful! Professional service was provided after I seamlessly made an appointment for next day tire service. Four new tires were installed in 30 minutes by a very friendly, knowledgeable crew.

Dec 07, 2019

We purchased 4 tires today. Called yesterday to check prices and see how quickly we could have tires mounted. They were able to make an appointment within 24 hours and had the tires we wanted in stock. We were in and out in less than 45 minutes. Could not be happier.