Costco Tire Center

Jan 30, 2025

I dropped off my car to have a tire repaired for road hazard warranty. It was raining very hard and they parked it next to the office for me when I picked it up. After I drove home in the rain and parked in the garage I noticed that they had scraped the curb that I parked next to with my wheel when they moved it into the bay to work on it. I filed a claim for damage with them the next day. The next business day I got a call from their 3rd party claims administrator denying my claim stating they could tell that damage had been there for a while. This was a slap in the face because it was not only Veterans Day, but the woman denying the claim was telling me that I did it and basically saying that me, as a veteran, have no integrity. I asked Costco to review the video and they said that would be allowed, but they had to get the person in charge of security to call me in a couple days. After never hearing from them, I called the HQ customer service and they were going to get someone to call me. I have not yet heard from anyone and the wheel cost is over $2,000. I would not recommend using this tire center if you value your vehicle.

Jan 16, 2025

Friendly, fast service and most cases you can get your car when you finish shopping. The guys in here really know their stuff. Sell a wide variety of all type tires. Usually last a long time and is high quality as well. Costco Tires also sell batteries for cars and trucks. These batteries are high quality, and they will also install them for you.

Dec 06, 2024

After getting a tire balance/rotation at Costco Tire Center in Memphis (Hacks Cross, 38125) on 12/1/2024, my TPMS light came on shortly after I started driving. It was functioning perfectly before the service, and I strongly believe the issue occurred during their work. While I was at the center, I noticed another customer—a lady—raising a similar concern. She mentioned that she had visited the center a week earlier, and her TPMS light also came on after their service. This pattern suggests a recurring issue with how the operators handle tire-related services, potentially causing problems for multiple customers. I drove on the highway for 5 hours following this service, unaware of any potential danger. This, not only caused inconvenience but also compromised my safety. I urge Costco to thoroughly investigate this matter, address the underlying issues in their service process, and resolve this situation promptly.

Aug 06, 2024

Excellent service and customer care

Jun 06, 2024

Had to order a tire . The people at Costco are a step above..

May 06, 2024

There is a nail and a gash in it and I came in to repair or replace it. The guy at the front didn’t verify that they even had the correct tire size, which they didn’t. We had to grab something from our car after an hour and a half, and we found out they didn’t check for my tire until we asked. They never got to my car and now we’re in a rush to see if there is an open shop around because we have to head out today to make it for my job.

Feb 06, 2024

Awesome experience good job

Feb 06, 2024

Excellent Service

Feb 06, 2024

I have used costco tire center for years and every event has been a positive experience! the regular tire rotations, the tire service/repairs, the new air pumps next to garage always positive experience - also tire purchases always have a good deal every month!

Feb 06, 2024

Knowledgeable staff great prices.

Feb 06, 2024

MS Vickie and her crew were incredibly helpful during our recent college tour. While we were on our way back to LA, a large blade cut 4 inches of my new tire, which had been changed only seven months ago. Fortunately, we were able to tow the car to Costco at 5 pm and they were able to replace the tire with a new one by 6 pm, saving our trip back home. We are truly grateful for their kind assistance! If you're in need of tire changing services, Costco is the ultimate destination. They provide unparalleled service and offer the best warranty in the industry, all while employing an exceptional crew.

Feb 06, 2023

After replacing the tires, they just threw the tools in the truck, never bothered to put them where they were. They put my wheel lock key in the front glove compartment not in the key hole in the back where they got it. The plastic piece covering my truck lock was broken. Never had such a bad experience at Costco and I am very disappointed.

Feb 06, 2023

Costco is always the best. I’m very biased Costco fan.

Feb 06, 2023

Employee Eeghan great with his communication was very helpful thanks and keep up the good work.

Feb 06, 2023

Friendly and professional.

Feb 06, 2023

Had a very offensive and frustrating experience with Jose in the Tire Center at Hacks Cross & Winchester. He yelled, threw his hands aggressively as he directed me to park. It was insult added to injury upon my arrival, after having tire damage. I am shocked Costco allows this type of customer interaction from an employee.

Feb 06, 2023

Had an appointment and got us in and out after we shop. Excellent service and high quality parts.

Feb 06, 2023

I had a metal object sticking out the side of my tire. I went to Costco Tire Center to get it repaired or to buy a new tire. Wes was the employee that assisted me and did a wonderful job. He explained how they patch tires, he made sure my tire size was in stock, and he helped me check if air was seeping out of my tire. Great customer service.

Feb 06, 2022

Best price on my new battery

Feb 06, 2022

Best tire service I've ever had

Feb 06, 2022

Great service

Feb 06, 2022

Hard to beat with the road hazard Warranty and they are super fast and maintain a great selection and in stock items. It your buying furniture, mattress and hard goods might as well get paid back at year end. ❤️ me some costco!

Feb 06, 2022

I got there early to get one tire balanced. It was fast and done right.

Feb 06, 2022

Recently went to Costco Tires to get two new tires. Once I got them replaced, I notice an ongoing rumbling noise in the front of the vehicle. I took my car back to ask them about it and they stated they couldn’t hear anything. I automatically heard the sound as soon as I pressed on the gas. I immediately started thinking that maybe it was the noise of the old tires. Went back today to get two more new tires for a full set and the rumbling noise is still there. That noise did not start until I took my car to Cotsco. If they’ve damaged my axle, they will be in trouble. Asked them to rebalance my vehicle and they did not. Poor customer service. You’ve lost a long time customer getting tires.

Feb 06, 2022

Second vehicle we had new tires installed.

Feb 06, 2021

1 purchased savings payed for the membership cost. Costco is the best one stop shop in America, thank y'all

Feb 06, 2021

Great customer service

Feb 06, 2021

I live less than a mile from this Costco. I've been a Costco member for several years, but haven't used their tire store. When I've stopped by to have my air pressure checked, they have always been really friendly. They never seemed like it was bothering them to help me out. I just purchased a set of Michelin Defender tires for my RAM 2500 truck. After comparing my options apples to apples, I decided to buy the tires from Costco. When you factor in all of the add-on costs added after the tire price at the discount stores, the price was about the same. Costco has free road hazard warranty. They also have stores along the route of most places that I travel. To me, the peace of mind in knowing that if I do have a problem Costco will take care of it is the main reason to get tires from them. They did a great job on the installation of the tires.

Feb 06, 2021

I was very upset by the customer service from here I was told that by Tim and Vickie that one of my TPMS sensor had been broken by accident inside the shop. When I asked if it would be replaced for free they both told me that Costco was responsible for the damages and that the money had to come out of my pocket. Very upset with this performance done by Costco.

Feb 06, 2020

Costco Tire center @3775 Hacks Cross..This place doesn't deserve a star. I am an ardent Costco fan and recently placed a new order for four tires but had go through a lot of hassle. The worst experience and surprisingly coming from Costco who I think are one of best customer friendly companies I have dealt with. Again this review is solely for the tire center. They neither care nor have courtesy towards the customers. I can easily resonate with other reviewers here who are complaining. I felt like transferring my order to other Costco location but it was too much hassle (once you order in store). Too many unpleasant things to write and will take too much of time. Bottom line is they lack workmanship and professionalism. Better to stay away from this place.