Costco Tire Center

Nov 17, 2024

Very supportive team.

Nov 14, 2024

Really bad service

Nov 04, 2024

Thorough advice and recommendations for options even if I am a little ahead of time to change based on tread depth, and closer based on age of tire. Kind helpful service even late on a Friday. Always trustworthy service here.

Oct 28, 2024

Everybody's nice ..... however the first thing you will experience are very long lines, and the tires are 10%+ overpriced, And when they sell you tires, they make you wait most of the day to get them put on. 4 hours minimum And they won't fix a flat quickly, same thing like 4 hours, Same slow service with anything, else as well - checking air pressure or. rotating the tires you have to have an appointment or wait hours... Because of those inconveniences I'll never buy tires here again. Discount tire will be my go to from now on. If you have a flat they help you within thirty minutes. They also check your air pressure quickly. From what I've seen if they're not busy they do as much as they can to help you quickly. My first experience with discount tire. I had a blowout on the freeway and the tow truck took me there and they sold me two new tires and I was out within 2 hours!... Then I came back to get the tire pressure checked and they had the line set up to do that instantly fifteen minute wait. The other costco is not much different so maybe it's just their Is corporate culture. Is reminds me of the old DMV, hurry up and wait.

Oct 21, 2024

Best place for car batteries

Oct 21, 2024

I went to this place on Sunday afternoon and realized that many people came and received exceptional service from the kind and polite staff. I got a free-of-charge service for my car. A kind lady checked my car Tires, adjusted their pressure free of charge, and did not accept any tip, that I wanted to give it to her from my heart. I appreciate you guys and best wishes to you and your family.

Oct 18, 2024

After I dropped my car for tire rotation, they called me to inform uneven wear and recommend me to replace all 4 tires. Tire has 50k warranty while it was on less than 25k. How come this bad uneven wear happens within 7.5k, since I was doing a tire rotation every 7.5k and this is the first time they told me that? So I asked them just to rotate. When I picked up my car, it was far from replacement necessity. I asked them why they didn't inform last time. Then, he blamed 7.5k is too far and it should be done every 5k. I found their recommendation is 7.5k in the paper work! I also asked them whether warranty can be used. They told me mine just expired since over 5 years. When I got home, I checked my receipt. Apparently 5 years hasn't passed. This place lost my trust. Too much inaccurate info is shared with customers. They are just trying to sell tires. If uneven wear is there, we need wheel alignment or suspension service first, not install new tires!

Oct 18, 2024

Believe the bad reviews. I've been there twice over about 5 years. I didn't feel welcome either time, like getting tires from them was a burden on them. Go anywhere else.

Oct 18, 2024

Great service overall! I’ve been changing my tires here for the third time, and the staff is always friendly and professional. However, scheduling an appointment can be a hassle, as it’s hard to get through and can take a lot of time.

Sep 18, 2024

Great price, great service. Quick installation. New tire smell!

Sep 18, 2024

I was here on 9/04/24. I took my car in because of a flat tire. I was here since 1:00 until past 5:00. According to the person that called to tell me I needed a new tire because my old tire had a hole in it and it couldn’t be fixed (which I doubt now seeing all the bad reviews they have). I said fine but the guy kept telling me that I need to buy all 4 tires if I want to keep the warranty! What? My other 3 tires are still almost new! Very rude guy and I think it was the manager because I saw him later. Very bad customer service at this Costco tire shop! I know they are very busy but it’s not an excuse to be mean to people or try to take advantage of women thinking we don’t know about tires! Never coming back to this tire shop!

Sep 18, 2024

Love it, did a great job...happy.

Aug 18, 2024

Service is good , but they need to fix the new appointment systems it does not work properly after 2 days of trying I had to go to the center , to book there ,

Jun 18, 2024

Absolutely horrible customer service.

Jun 18, 2024

Better service elsewhere without all the hassles. Either go to another costco or discount tire if you want good service.

Jun 18, 2024

Fair prices. Great staff!

Jun 18, 2024

I’ve been a loyal customer of this tire center for years, but the new management has lost my trust. I left my car at 11 AM for a flat tire repair and rotation, showing exactly where the puncture was. At 3 PM, they called to say it was ready. However, as soon as I drove off, the tire pressure warning light came on for the same tire. They had only pumped air into the flat tire without repairing or rotating it. When I returned, the first employee assured me everything was fine and that they had fixed and rotated the tires. I insisted on speaking to the manager. After a 10-minute wait, the manager falsely claimed there were two punctures. If they had rotated the tires, the flat wouldn't be in the same spot. If they had admitted they were busy and made a mistake, I could understand, but I can’t trust anyone who lies to me. I won’t be coming back

Jun 18, 2024

They helped me well once it was my turn & I appreciate it— and honestly they could use having one more person working up at the front so the line moves quickly and smoothly

Jun 18, 2024

Will not ever go back here, just a miserable bunch of guys running the show in the front desk area. Will not trust them with my vehicles.

Jun 18, 2024

Yesterday I went to do tire rotation. they informed me that my tires, purchased in December 2022, need to be replaced after only 18,000 miles. They said the 70,000-mile warranty won't cover it because it has been 8,000 miles since the last rotation, exceeding the recommended 7,000 miles. Convenient excuse.

May 18, 2024

Always the best store

May 18, 2024

The service at this Firestone tire center is the worst! I made an appointment to have my tires rotated. When I checked in at the appointment time I was advised it would be two hours! I asked two hours to rotate my tires with an appointment? He said lucky you made an appointment otherwise it would be all day. Then turned and walked away. Yes, two hours later my vehicle was ready. Once I arrived home I noticed they left one of my caps off a valve stem. Just poor poor customer service. Never again! I should have gone to Discount Tire.

May 18, 2024

Very lazy crew, last time I come here

Apr 18, 2024

Once you get someone to help you, they are very nice and helpful. I had an appointment at 1pm. I stood in line for 20 minutes before a worker even acknowledged my presence. I ordered the tired ahead of time so when I got there, it would be easy and no fuss. I needed only two tires replaced and it took very two hours. The longest tire change ever. Yes, the price was better than Discount tires, but the time I lost waiting for two tires was not worth it. Perhaps it’s just this Carmel mountain place.

Apr 18, 2024

what the hell is the point of making customer schedule an appointment when even after 2 hours later they have not even started the work on my car. now I have to wait one more hour, total of 3 hours!!! this technician who seems to have been assigned to work on my car keeps coming out for customers and stop doing the work. terrible terrible service! the worst Costco experience of all! Costco needs to manage this tire store better than this or it will ruin your fine reputation.

Apr 18, 2024

Wait for 2.5 hours only to repair two tires. If cannot get qualified technicians just don’t provide service. It’s a waste of time for everyone

Mar 18, 2024

Had to wait in line for 20minutes even having made an appointment. It took them more than 2 hours to install 4 new tires.

Mar 18, 2024

Pretty slow, lackadaisical service attitude. Told myself I wouldn’t use them again, but held hostage by tire warrantee.

Feb 18, 2024

Exchanged my car battery. Was fast and easy. Excellent customer service and honored the warranty. 10/10 will go again.

Feb 18, 2024

I'm a member for 42 years! I pay for membership, and service. I removed my car battery, went to this CostCo, found the battery I needed with no help, was first in line, and 45 minutes later a employee called me up to make my purchase. CostCo membership has been in a steady decline for 42 years, and more rapidly so in the last 5 years!

Feb 18, 2024

Need a lot update and communication. I was there around Am to check my tire. I didn't have any appointments. As I were driving close and my car dashboard said" tire service " I drove by. They asked if I have appointments, I say No, they check my car and said your tires ate low in pressure and check me In for service. Take my phone number and said they will call me when the car is ready. . At 1 PM , I asked how long it will take to get my car and said I need to pickup my kids at 3, and they said you have 4 cars in front of you, at 2 pm I asked for a status check and they said harshly will in your car in 1 hour and I decided to take my keys to come to pick up my kids from. Please, communicate with the customer, if I know That I need to wait more than 3 hours and for nothing, they no way I will accept that. I was very nervous for all this lost and expressed my frustration by leaving this note. Please respect people more, make it clear no appointment no service. I hope this note is helpful