Costco Tire Center

Nov 16, 2024

ugh where do I start, #1 Travis do be making moves, runnning back and forth like a G, fighting off ppl trying to park for free, give him a raise or a free hotdog. #2 Whoever fixed my tire put all the equipment back into place, GAH thought I'd have to figure all that baloney out but luckily someone did it for me, thank you very hot. #3 my money may be gone but the warranty is worth it, idk they did the job they did it well what more do you want?

Oct 19, 2024

My app was at 915am, didn't get seen till 930am. All I was getting done was a tire rotation. It's free but I'd rather pay and get it done faster than 1 hour 1/2. This job shouldn't take no more than 10mins-15max.

Oct 19, 2024

Worst experience ever!!!! Unprofessional employee and sooooo rude!

Sep 19, 2024

Edwin and Archie went above and beyond to help me in a high stress situation . They were so kind and helpful, ask for them you will be in the best hands! I will be going back to this location based on their customer service and willingness to help.

Aug 19, 2024

A Costco employee hit my car while moving another car and the employee was describing it as no big deal and was not reassuring at all with whether they will cover the expense of fixing the car and did not disclose full names of the employees even though they were written clearly and publicly on the store wall.

Aug 19, 2024

No employees present. Just trying to drop off for an appointment and waited like 30 mins past the appt time. Like just put some employees at the front, thank you. Should consider new management

Jul 19, 2024

Michael went out of his way to help me find correct tires for my car. He made the appointment for me and gave me directions on how to get to Chula Vista Costco. Thanks again for your great service Michael!

Jun 19, 2024

As a former professional auto technician I can say with confidence: THESE TIRE CHANGES ARE THE MOST INCOMPETENT BUNCH OF INDIVIDUALS TO SET FOOT IN A TIRE SHOP! Avoid this shop! They are totally separate from the main costco so you will not get the costco customer service you are used to. They are inept and rude. They messed up my fiancé's window after she told them not to roll it down. To make matters worse they tried to "fix" the window and made it worse by damaging the switch and breaking off clips for the door lock linkage. Obviously a tire shop with untrained workers have no business pulling apart door panels! When they realized they couldn't what they broke they flipped the script and started blaming her and lying about it in their notes. I have seen this shady tactic from guys in the shop plenty of times(one of the main reasons I left the industry). After multiple calls with no success. I had to go down there and miraculously the guys tone totally changed. I don't know why they think they can be rude to women in there. The manage put on this fake soft tone show that was pathetic and the guy that was rude to my fiancé's plated dumb and went to hide. With the manager, after debate, told us to take it to a shop and have them give a quote to fix everything they broke. So, we took days out of our schedule to do what they instructed. We paid the shop out of pocket for a diagnosis and sent in the details of the professional evaluation. Now the costco tire blunderers and changing their story to say they are not at fault. This is unacceptable! They are now trying to stick us with the bill for diagnosis and the repair that they created the need for. Costco needs to make some changes and these guys need to be held accountable judging by othe 1 star reviews.

Jun 19, 2024

Had all 4 tires on my Sienna replaced today. Cameron was great. Friendly service, awesome customer service. He ran to a lot to give me the car key so I don't have to check in to get my car. He would not accept gratuity from the customer for his great service.

Apr 19, 2024

Had a terrible experience here. Was first told that I could not receive a patch because I had to have my tires rotated every 7k miles which I was not told when I originally bought these tires. Eventually got a patch after putting up a fight. Then I came to get them rotated, waited 2 hours to be told that they cannot rotate the tires when I leave for a roadtrip tomorrow. Not to mention that Nathan was very unhelpful and extremely rude. Don’t waste your time here.

Apr 19, 2024

Impossible to reach by phone never answer or respond to calls

Feb 19, 2024

Avoid this location!!! I went to patch 1 tire. And came out with two frozen studs and 1 broken.. Ruben, the manager, won't let you explain. Instead, he would give a quick generic answer to get rid of you. not cooo!!l . (Assumptions ) Also tried to put claim on it and the exact words from them where it's an old car things like this happens.... really!! 🤔 2009 vehicle Wow, horrible excuse 😒 the car had no issues. The driver side front tire had the flat, and since there was no fix for it, the rear was moved to the front, and the spare was placed in the rear . Now explain this to me if they were able to remove both tire on the driver side with no issues. thefenetly they broke off the stud on intall. Sure, blame the car. Is more like they over torque and crossed treated the studs. I expect to hear from corporate or somebody that can help me.. Thanks

Feb 19, 2024

Horrible services, I came in and got advice to change all 4 tires even though I only need 1 tire. I go ahead and take the advice, two weeks later, the new tire has a leak, I come in again to have it check, waited for 4 hrs and the car still hasn’t been check. I trusted Costco name and find myself so disappointed. Never come back again

Jan 19, 2024

Dropped the ball then stole the gas from my vehicle. Never in a million years would I believe it

Jan 19, 2024

The times we have been there they have always been helpful, you got to take into account that this is a busy area. But they are really nice.

Dec 19, 2023

GO SOMEWHERE ELSE. Very rude manager, Ruben, and employee. Came in to ask questions on a battery return. Interstate battery said to go to CostCo. After explaining this to the technician at the counter, he walks ways saying 'this guy doesn't listen' in front of all customers and manager Ruben. Manager Ruben didn't have a problem with this. I guess that would explain his character as when I came in he was talking down to an older couple with less than perfect Enlgish, with a loud voice and was being overtly condescending. This manager and employee are an embarrassment.

Nov 19, 2023

Great Team Especially Reuben who assisted us with our tire issues.

Nov 19, 2023

I had to get a new tire. Connor was there working and took awesome care of me. I had a special order tire and he got it and replaced it within a day. Thanks Connor.

Nov 19, 2023

I went in to check tire prices, wasn’t acknowledged, someone came in after me and jumped the line, next did too. I finally left and told him he clearly didn’t see me, so dissatisfied and disappointed. Discount Tires will be where I get tires from now on

Nov 19, 2023

Tried calling to get a tire fixed. People aren't lying when they say they don't answer their phone. I tried calling the admin office to ask if that's just their policy, they didn't answer their phone. Normally, i wouldn't give a one star review for not answering a phone call but this Costco is the worst Costco. I stopped renewing my membership to Costco because of how terrible this specific Costco is. Literally everything about this specific Costco is garbage. Just closer her down and turn it into more parking space for IKEA. At least they'll take a phone call.

Nov 19, 2023

Do yourself a favor and avoid using this location. Waited 30min after arrival for my appointment to get checked in. And I had to fight my way to the front. I show up to check the status 1.5hr later. Car is ready. They never called. Why make an appointment? Waste of time! The workers don’t give a damn. Last time they mounted one of my tires wrong. You are just another joe. I blame Costco for not hiring enough workers.

Nov 19, 2023

Edwin was incredibly kind and helpful. Give this man a raise!!! I was trying to use the self-help inflation air pump outside but to no avail. He came out and was patient and thorough, even checking all my tires to make sure there wasn’t any damage. Granted he was the one who originally installed my new tires weeks ago but still, excellent attitude excellent service!

Nov 19, 2023

Had a blowout late yesterday. Drove a quarter mile to this place and even though it was after 6 pm and I had no appointment, they stayed late and fixed it. I left at 9 pm with a brand new tire. Thank you to the folks that stayed late and made my car roadwork again!

Nov 19, 2023

I am trying to get through to the tire center and it has been a straight 20 minutes of calling them with no pick up. I had to go through the administrator. Bought tires but with this type of customer service of ignoring calls, I am returning the tires. Taking my business to discount tires.

Nov 19, 2023

It does not deserve any star. Worst experience ever. I took appointment to fix a puncture, came on time, was told it will take two hours. I had to wait in the food court with my family, two toddlers as I was visiting San Diego from Arizona. Went to check at the end of two hours, and they said one more hour. Then again one more hour. After waiting for total 4 hours, I told them I will get it fixed somewhere else. At that point they said the tyre is already taken out, it will be done quickly. After another one hour, they told me they put a new tyre on without informing me. I was furious at them for delaying, putting a new tyre without informing me, and then providing no information when I asked them. It was unprofessional and unlike COSTCO. They dampen the vacation time, wasted my family day, and on top of that never apologized for the mess up.

Nov 19, 2023

Michael P. Helped us greatly. Above and beyond the job. My mother in laws battery died, and on turning into the lot the car itself stalled, I had trouble pushing it the rest of the way and Michael jumped in without prompting and helped out. Pushing it the rest of the way with me. He also pulled up the specs on the battery for our vehicle and the tire departments prices were much more reasonable than the towing company or Napa Auto parts. At $132 for the battery after all said and done compared with the $209 from the other guys and that's without the towing companies fees they would ask to install it. Self installed, 4 bolts and done. Great buy! And Michael P. Is a great guy!

Nov 19, 2023

My car got towed when I parked here I hope this property management group gets sued

Nov 19, 2023

My experience there was great!! The gentlemen who helped me had my best interest in mind and communicated well with me. I did a walk-in to get my tires replaced and the timeline they gave me for picking up my car was very accurate. The only complaint i have is that it’s hard to get a hold of them over the phone. Other than that, I definitely felt taken care of. Thanks!

Nov 19, 2023

No one at help desk I had to look for someone. M assertive my appointment start late then car sat there. So slow, employees avoid actually doing work at any cost by talking pretending to take off tire then pause for 10 minutes and work for 1 minute. Makes you wonder if they really care about vehicle tires for safety of family. Seems like just a paycheck to them doing time. They do not work, want to work. My car sat there after complete had to ask for it and it was done. Worst service ever. Bad for Costco reputation!

Nov 19, 2023

The tire center broke my TPMS (Tire Pressure Monitoring System), they didn't tell me about it until I noticed the tire light would not go off, and made me go back and get the story of what happened. Charged me an extra $50 to replace it.

Nov 19, 2022

Do not go here if you want to be taken care of in a timely manner. Even with an appointment. I would go to a different Costco.

Nov 19, 2022

Great price and warrenty Bad on scheduling. I've had Costco do my tires for years and have always been happy with the value of the purchase and if they could keep their schedule in order of give them 5 stars but they consistantly fail on getting my car back to me when they say they will. We make an appointment, show up early and they tell us it'll be ready in an hour. For the third time in a row our car wasn't even on the lift before the hour was up. Looks like my truck tires are getting done and rotated at discount next time.

Nov 19, 2022

Michael gave us an awesome experience! Highly recommend for courteous and professional service.

Nov 19, 2022

Not worth minimal money saved, you might spend more with headaches,Over two hour wait with appointment time, I ended up ruining my wheel wells after my new tires were put on because the service team did not let me know how my wheel wells were looking, I was expecting them to tell me that they were loose, I never wanna come here again

Nov 19, 2022

Ok, I really hope these guys start getting paid more because the service reflects how much they make an hour. I really like coming here for the convenience of shopping and having my tires rotated at the same time. But some of the dudes here are never in good moods, I really try and not give them hard times because I understand working there might not be great. Maybe it’s just the location. Who knows 🤷🏼‍♂️. COSTCO PAY THESE GUYS MORE, they’ll be happier at their jobs and happy employees give good service!!!

Nov 19, 2022

Please listen to all the bad reviews, I ignored it and learned my lesson the hard way. They don’t pick up phone calls. Don’t waste your time calling. I had appointment later in the week but I got a unplanned day off and the tires are ready so I think I can just walk in and maybe wait 3 hours or something. Went in at 10:45, the guys said it will be 3-4 hours since I didn’t have appointment. I said fine. I was expecting that. He took my key and put number 14 on my car. I left and went to IKEA and Lowes and waited until 3:30pm which is almost 5 hours later. Hopefully my car was up there being work on and almost done. Saw my car hasn’t move. Nothing was done. Saw number 11,12 and 13 still sat there. I went in there and told them I have been waiting 5 hours. They should know how long is the estimate wait time and give me realistic expectation. If they say that they are so busy and it will take at least 6 hours. I would have change my plan and wait for my appointment later in the week. Instead they said don’t worry we will expedite it and have me waited for another hour. I went out and look at my car. Still have another car in front of me. I just told them to give me the key and I can’t wait any longer and stop giving me false hope. Waste my whole day. I would have got a lot of things done at home. Hope they improve process and communicate with customer better. At least set boundaries and know your limitations. I would appreciate them being honest and turn me away than have me waited 6 hours with nothing done. The girl that was waiting next to me had an appointment and took 3 hours to get her tires installed.

Nov 19, 2022

Soooo many issues I don’t even know where to begin. I guess the biggest issue was that the online system to purchase tires had the incorrect size for my car. But they had the actual size in stock, so not a problem. However, when we went inside to get a refund for the tires I originally purchased the guy at the customer support counter refunded the money to my debit card rather than a gift card, causing me to not have the funds available to purchase the new tires because of the processing times. After ~30 minutes of everyone trying to figure out how to reverse it I still had to come up with the money in order to purchase the new tires. See the smartest and quickest thing to do would be either exchanging the tires, and paying the difference, or like I stated earlier, putting the refund on the gift card. The guys did everything they could to fix it. But even though I expressed my frustration with the whole situation they did not try to redeem themselves at the end, not even an apology. I was handed my invoice and told to have a good day. As someone who works in customer service, it is important to leave a good lasting impression for each customer. And I had a horrible experience. It was my first time purchasing tires at Costco and I only did it because they had a sale. I was not told the benefits of purchasing tires with Costco and what is covered under the warranty. Highly disappointed that they didn’t try to redeem themselves at the end. I won’t be recommending Costco tire center to a single person and really wish I just stuck with Discount Tire. Customer service goes a long way. One last thing, my originally purchased tires arrived earlier than expected and the online system to reschedule sucks. Did not work at all. I tried calling 9 times and no one ever picked up the phone. In fact, the first time I called the phone was picked up and immediately hung up.