Costco Tire Center

Sep 15, 2024

After I brought my car in for a nail repair + rotation& balance, my car started to have a vibration and makes a thud thud thud sound when going above 50mph. This Costco tire center just said they are not mechanics and they don't know what's wrong. Ok... My car did not have these problems before I brought it in! I will file a complaint with management here since a few of their male, non-sup, front desk employee just don't care and are rude

Sep 15, 2024

Will damage your car and take 0 responsibility. Costco doesn’t care about their customers anymore?

Aug 15, 2024

I got tire service from Eric and he is absolutely awesome. I have a long story about my issue with my tires but if I could not get his help, it would be more challenging.

Jul 15, 2024

Absolutely poor service

Jul 15, 2024

Be AWARE!!! That guys can easily damaged your car, and then said that nothing happens. They do a poor repair and they do not bring their responsibility for damages car during repair. Do not use this. You will pay much more money for fix your car after their “tire repair”

Jun 15, 2024

I left my car for repair a flat tire. After 5 hours they called me with the idea of replacing 4 tiers. It happened one time before. Now I know they can’t repair anything. They are just replacing. 👎

May 15, 2024

I’ve used this Costco Tire service for more than a decade. I bought my last set there 18 months ago. My wife hit a curb the other day and that caused a flat, so she called AAA, who was very helpful, but the car had no spare tire to install. I called Costco and spoke to Dominic, he put an exact match aside and told me he’d take care of it. We had the car towed there and picked it up the next day. Excellent service, and I didn’t even know that the tire would be covered by warranty, in spite of it being our fault. Thanks Dominic and Tony!

Mar 15, 2024

Horrible front desk customer service. The young lady, Ariana or something, didn’t acknowledge us when we arrived. Walked out with another customer (assuming to help him out) and still purposefully ignored us. Would never come here again if it wasn’t an emergency.

Feb 15, 2024

I had to replace the two front tires on my car due to wear and tear. After ordering the new tires, I scheduled an installation appointment. On the day of the appointment, I dropped off my car at 5:30 PM. However, as time passed, I realized I hadn't received any progress updates. Concerned, I went to check and found my car in the bay with the front tires removed. Though they were working on it, there was no apparent progress, so I intermittently checked back without any significant developments. Eventually, a staff member approached me and admitted they couldn't locate the new tires. As a result, they had to reinstall my old tires and reorder the replacements, necessitating another installation appointment. This setback added another 30 minutes to the process, extending it to 8 PM. Having waited for 2.5 hours in vain, I missed a dinner appointment with my family at a restaurant, leaving me cold and hungry. Despite waiting for a week for a new appointment confirmation, I received no notification. When I visited the tire center, I was shocked to learn that my order had been canceled. Seeking a refund, I was informed it would be returned to my card since the order was voided. Subsequently, I opted for American Tire, where the process was smooth and efficient. The price was comparable, no appointment was necessary, and the job was completed in 1.5 hours. Additionally, they placed the new tires at the back and moved the existing rear tires to the front, considering their faster wear. This thoughtful service contrasted with Costco's plan to install the new tires at the front. Unfortunately, the refund from Costco never materialized. After a week, I received a phone call from Costco regarding the tire replacement. I informed them that I had already replaced the tires elsewhere and requested a refund. To my surprise, I was instructed to visit the tire center and speak to a supervisor to initiate the refund process, leading to another inconvenient trip. Overall, my experience with Costco Tire was exceptionally poor. At every step, they failed to deliver the expected service and created unnecessary inconveniences. Due to these issues, I have decided not to use their services in the future.

Feb 15, 2024

This tire center never pick up phones

Jan 15, 2024

If I could give 0 stars I would.... Grow a heart Costco Tires, and care about people's safety. I purchased tires and made the appointment same day, they were booked almost 2 weeks out. My son's tires ended up being a lot worse than expected and we got a rain storm about 8 days after ordering... he got a flat and it was unrepairable. So we put a spare on, very scary to drive in the rain on highways, especially Hwy 17 where we live. the other 3 were just as bad on the inner tires that were not visible before, till we looked under the car. We went in and asked for same day since our tires were there and I already had an appointment just a couple days later. We explained the urgency and safety concerns, hard no. I mean, who does that? We went back again, still hard no.... Our only option to get it done before appt was to wait in line AN HOUR before opening to get a slot (in the rain, 17yr old kid). I find that unacceptable. They wouldn't even take the car to get to it next day b/c "We can't do paper work unless it's same day" If we left the car, we still had to come back next day before opening... I get they are busy, and backed up... but come on... where has humanity and empathy gone? Tires are THERE, I HAVE an appt, AND this is a kid's car that's absolutely unsafe to drive in a rain storm with a spare on... On top of all that, we did go at 8am, checked in the car in 3rd place for walk in and he didn't get the car back till nearly 9pm!!!! they close at 8:30pm mind you... I find that absurd... I have friends that say it's not a bad experience when they go in at appointment, so likely would have had a different view if we could have made it to then... but just the sheer fact that they had NO empathy for the safety and uniqueness of our situation will ensure I never get tires at Costco again... back to America's Tire Co. it is... where they do everything they can to be helpful... I thought Costco would have high standards, I was mistaken...

Jan 15, 2024

Service extremely slow, just spent an hour waiting in line and my problem still didn't get solved since they ran out of walk-ins.

Dec 15, 2023

I won't recommend to do tire installment here. I got serious issue after new tire installation, tried to call but they never pick up the phone call. I can only come to tire center directly, but technician's feedback was useless and they didn't do any inspection even I addressed my concern.

Dec 15, 2023

This review is for MARIANO & TONY. Outstanding and super friendly service with them. I was searching for a tire that was out of stock, so I had to call a handful of Costco’s to locate one. Mariano was so helpful and friendly on the phone. Tony was so nice and helped me carry the new tire to my car and even put it in a plastic bag to avoid getting my trunk dirty.

Nov 15, 2023

Bad customer service. Talked to someone on the phone who said they didn’t have appointments available but I could show up an before open to get a walk-in appointment when someone would be there to setup the appointment. There’s people inside, but doors stay locked til open. You’re best off elsewhere if you can afford it. I can’t speak to the service because I ended up leaving after sitting outside for half an hour.

Nov 15, 2023

I got a tire puncture from a nail today. Brought my car in at 4:00 PM and even though they were busy they fixed it the same day.

Nov 15, 2023

I got run flat and had 4 tires changed today and after I reset the tpms it shows 48 47 19 40. I thought it was problem of tpms so I drove to office. You know what, after that I just put my own 12v air bumper and it shows 19 on the rear right tire. That’s unbelievable , it looks to me they don’t do any check before handing over to customer.

Nov 15, 2023

If you wanna walk in for a day job of the tire replacement, make up a line at 8am would be recommended.

Nov 15, 2023

STAY AWAY FROM COSTCO TIRE CENTER IF YOU WANT TO GET YOUR VEHICLE BACK WITH SCRATCHED RIMS They won't own up to scratching your rims, but they also won't show proof that they didn't do it unless you have a subpoena. what a joke. AND STAY AWAY FROM DOMINIC AND DANIEL. They won't even bother to get back to you or answer when you reach out for questions.

Nov 15, 2023

The costco for everything is perfect, but I had flat tire and going to almaden tire center and speak with Angel, I don’t know he is supervisor or no and he tell me you need made appointment for tomorrow, the time for this center until 8:30 , I was 6:30 pm there , but so easy to tell customer we are short staff and we can’t do anything, it’s not good , when sell tier, just show best service and any time you have flat tires your welcome, but is not correct, just for sell business. I’m not happy for this kind of services, if you have time for service, you need take care from customer.

Nov 15, 2023

They no joke don’t answer the phone. I ordered a specific set of tires online as it was slightly cheaper than other places. After buying them I tried to book an appointment online and nothing available for 3 weeks. I tried calling a bunch of times, they don’t answer the phone. Finally I just showed up before they opened to a line of 15 people who got there earlier than me. After waiting in line for 30 minutes, I was able to give them my car. The car wasn’t done until almost 4pm that day. Let me be clear these workers are hustling, I’m not calling them lazy. This is just the Costco model. I will never buy tires at Costco again because even though they can fix a flat I’m not going to wait in line that long again so they can take a whole day to fix it! If your time is worthless, this place offers great deals. For me, I’ll pay an extra hundred next time and get much better service from somewhere else.

Nov 15, 2023

They still don't answer phone calls

Nov 15, 2023

Tire shop left me on hold for 45 minutes when it was urgent situation. They are awful.

Nov 15, 2023

Waste tons of time waiting in line to get the simplest thing done. Come to this place only if you care to save tiny amounts of money and don’t mind wasting your time waiting in line. They are significantly understaffed.

Nov 15, 2023

We always buy our tires from Costco. The Almaden location is great to work with and always stand behind their work. Daniel is very knowledgeable and, tells it like it is (in a good way).

Nov 15, 2023

What a waste of my day , waiting over 5 hours to get one tire replaced DO NOT GO HERE

Nov 15, 2023

A few months back, i placed an order for my Lexus. Took forever to arrive, and when i asked an employee if it was safe to leave my car overnight he said "oh its perfectly safe" little that i know a couple of days later my license plates were stolen and they just can't do anything since they don't have safety cameras. Somehow they never EVER answer the phone. In person they are attentive and all, but come on people answer the telephone ☎️. Only reason i don't cancel my membership is because i love going to Costco for my groceries.

Nov 15, 2022

Avoid this tire center!!! The technicians there are unkind, rude, unprofessional and not helpful! The tire center opens at 9am and I got there at 9:05. I waited in line until 9:30. After the technician asked me a few questions about my tires, I said that I was here for a tire repair. He turned me away and said that they were very busy and couldn't accept anymore walk-ins. I asked him to please take a look at my car whenever he had time. He still said no. His was rude and told me to go ahead and file a complaint. I drove to the Costco on Raleigh and had a totally different experience. They were super nice and helpful and fixed my car within two hours. They have never refused my service even when I brought my car in at 4pm.

Nov 15, 2022

Absolutely worthless. They guarantee your tires but they won't fix them but the guy down the road did for 25 bucks . I order tires from them. They wait a week and tell you they're out of stock. Then I ordered another set of tires. I'm at the store for over an hour and then they call me .They said they wouldn't put summer tires on in the winter. I'm done. Costco ties the tire guy's hand so tight they can't do anything. Again, worthless.

Nov 15, 2022

Avoid this tire center!!! I highly doubt there are racist in this center; The technicians there are unkind, rude, unprofessional to me, but patient to another white people; I checked other reviews here, which proved my guess.

Nov 15, 2022

Best tire shop in Bay Area!

Nov 15, 2022

I had a flat tire and walked in less than 2 hours before the tire center was closed today. Tony and the supervisor was very helpful. They managed to repair the tire at the last minute. I really appreciate their help.

Nov 15, 2022

They do not respond to phone calls and staff behind the counter does not care about your business and somewhat rude. Disgraceful at best. Take your business to other tire stores, this location is not worth your business.

Nov 15, 2021

Super long waiting time. Costco tire is so mean. They don’t want business for sure!

Nov 15, 2021

They do a fine job once you get service. They’re understaffed…be prepared to wait weeks to make an appointment and once you get in to drop off your vehicle be prepared to wait in line for 30 minutes. The staff behind the desk seem to have no concern that there is a line going out the door…. Oh and be prepared to wait longer than anticipated. 2 hours to rotate 4 tires?!