Costco Tire Center

Jan 24, 2025

Ordered tires online 2 weeks before scheduled appointment. Got to tire center and they didn't have them on site, tried to coerce me to buy more expensive and less quality tires. Manager was rude and told me to call an 800 number. Refund took longer than an hour. Do not recommend.

Jan 07, 2025

Costco, man you've got so much money. I checked on chatgpt the amount of money you make in one minute in only one costco is enough to pay salary for 1 person for a year. Ive been waiting in the line just to check if they got the tires for my car. There's only one person juggling around. He's trying i guess but there's 3 computers. There should be many people working here.. What else can I say.

Nov 07, 2024

We had an appointment for service last week and after showing up on time and waiting in line we were told the credit card system was down and we'd have to reschedule. I go back in, drop the car off, and am told it will be 60-90mins to complete the service. About 90 mins later I get a call that they will be unable to complete service on my vehicle and that I will have to make another appointment after ordering parts. I asked why I had to wait 90 mins before anyone even LOOKED at my car and they told me "I wasn't the only customer there", completely missing the point. Why are people showing up at X time instead of 90 mins later when they are actually going to begin servicing the car. All in all, between travel time, waiting in line, and waiting for service to be done I spent about 4 hours of time that got me absolutely nothing but frustration. Then to have that frustration met with complete indifference and an attitude akin to a certain soup restaurant on Seinfield really just sent me over the top. Costco may be the cheapest option, but my time is worth something too and I don't intend to return to this location for tire service. I hope anyone reading this reconsiders as well.

Oct 07, 2024

This tire business well below the satisfactory level! Came with the appointment, but it took over 2 hours to exit. I’m not sure why do they have an appointment system. Besides, I wasn’t provided paperwork when the job was done. Tire pressure was set unevenly in the same axel, and they were 4/5psi above the recommended level. The person looked to me as if he was trainee other than a professional

Jul 07, 2024

1 PM tire rotation appointment. Was told 45 minutes to 1 hour to be done. Checking in at 2:03, was told it's going in next. Apparently they are overbooking and taking walk-ins. Employees are overworked and customers are waiting too long for a tire rotation and balance. Finally done at 2:26 PM. Looked like only take 20+ minutes to do 4 tires. Very friendly staff though.

Jul 07, 2024

Everyone is so helpful. Really nice experience here.

Jun 07, 2024

Disjointed altogether as a company with better than fair customer service, good and solid service.

May 07, 2024

The tire center would not fix a simple flat tire and came up with all sorts of excuses to force me to buy a new tire . The first person told it is due to sidewall problem , the next person told something is cracked and refused to honor the warranty . Despite the annual membership these people cheat . I will likely cancel my membership as well . Don’t do business with these folks that is the best way to make sure they really care for the customers and don’t lie and cheat all the time . Very disappointed Costco member .

May 07, 2024

What a joke! they never print out tire balance and rotation when you arrive. Making appointments is useless since they will always put nitro inflation and tire check only. And it took 2 hours to finish, the staff are lazy as hell, they don't even call you when your car is ready.

Apr 07, 2024

Why doesn't anyone ever pick up their phone in their department? I'll go somewhere else for my tire and battery purchases from now on! What a waste of my time! I spent 15 minutes trying to get ahold of Mountain view tire center, and now another 20 minutes trying to get ahold of the Santa Clara tire center. I know you're mechanics and all, but you have a responsibility to answer the phone to make sales and appointments. Otherwise, us long-time customers will have to service our vehicles elsewhere!

Feb 07, 2024

Best local price for auto batteries

Feb 07, 2024

Got the tires I wanted at a good discount. Wait times on the phone were very long, it took a week longer than I was originally told to get my tires delivered and then they misplaced my tire that was going to be saved and used as a spare. Probably wouldn't use again for my tire needs.

Feb 07, 2024

I have an appointment at 5 pm, and the memo email said to show up 10 minutes before my tire installation appointment, I arrived at the tire center at 4:30 pm, and there are 2 people waiting with no one servicing them at in front. Original I gave this place a 3 stars, but after finding out that they don't do tire rotation/balancing on the day of my appointment at the center I am annoyed at how unprofessional they're. When purchasing the tires and setting the appointment at this location, I specifically selected tire balancing, because the option was available when I selected this location for the tires installation, and now they are telling me that they don't offer the service on the day of my appointment, this is so missleading, and unprofessional.

Feb 07, 2024

Improperly inflated my tire to 44psi, should’ve been 35. Do you guys even read the factory sticker?

Feb 07, 2024

It was 6:00pm, I got my tire nailed just in Costco parking lot, and I nearly beg the staff to fix my tire, since they close at 8:30pm and I thought they should have enough time, he said he had 3 appointments to handle and cannot deal with my case. Thanks Costco, you treat your customer without any empathy 4/7/2023 Update: I got rejected the second time when I arrived at 9:00 Friday morning, they said no more walk-in customer is accepted. Will never go there any more, prefer Lawrence or Mountain View tire center which are more friendly

Feb 07, 2024

Not the best experience having 4 new tires installed on my car. I had to wait one week for an appointment on top of that they told me I had to wait an hour and a half for my tires to be installed came back and they said 30 minutes more came back after that and the car still wasn’t ready I asked them how long is it going to take this time they never gave me a timeframe ridiculous ( was done at 2hr 40min

Feb 07, 2024

Ordered tires in advance and booked appointment to install. Dropped keys off for install at scheduled time & was completed in 45min - just as I was finishing my shopping! Great service!

Feb 07, 2024

Poor management of time and doesn’t follow through on stated tasks. Been here a couple of times. Generally been my experience.

Feb 07, 2024

Really poor customer service! Was told to make an appointment to save time. Was promised to be done within an hour and half. Almost 2 and half hours later still not done. Asked for supervisor... unable to explain why it was taking so long. Had a very I don't care attitude. Don't believe them when they say an hour and half. They are not the least bit concerned about what they promise!!!

Feb 07, 2024

Shame on you Costco! What use to be a pleasant experience to get tires purchased at Costco balanced and rotated. Is now an ordeal of becoming a worker at Costco. Tire tech make customer go get the mileage, licence plate, and cone up the car before they even look at you. A mad dash across the parking lot to get back in line. You're now expected to leave your car the entire day for a simple rotate and balance. Even if you make an appointment, you're a subjected to this hoop jumping. This is simply over selling and understaffing. Costco I will be helping this problem by never purchasing any tires again from your establishment. Horrible!

Feb 07, 2024

The line at the desk can get long because there is only one person doing the job of two. Best to note your mileage when you park, and your license plate number. Nevertheless, the person at the desk gets things done and the process works. They'll text/call you when your car is ready, so you can leave the Costco premises and return when they call. The work was done well and the tech even returned my spare to its cubby with tools and tray neatly stowed away. Kudos to the staff for doing things right!

Feb 07, 2024

This place is slammed all the time. But the people that work there are pros. Especially Kat and Jason. I would say all of them. But I don't know their names. They all have helped me out multiple times. I had nails in my tire love the Costco warranty that covers that. Have patience. There's no better deal in town on tires .... The hazard warranty can't be matched.... I would give it a five-star review. Costco needs to hire more pros like Kat and Jason..

Feb 07, 2024

Used to get tires from Costco back in the day, but they’ve gone downhill significantly over the last 5 years, and I’ll never buy from them again. I tend to pick up nails/screws in my tires quite often, and have had to replace several tires within the past year due to them being in the sidewall. Unfortunately I bought my tires here and have the warranty, so I was stuck going to them. I called them and told them my tire had a giant screw in it’ll the sidewall, and knew it was unrepairable. I called and asked if they could order a new one, but they said they needed to look at it before they could place the order. Rather than being able to just swing by for them to take a quick look and confirm it was unrepairable, they said they didn’t have any openings and would need to keep it all day just to look at it. They called me and told me it was unrepairable and would have to order one. The scheduled an appointment a week later and said the tires would be in by then. Fast forward to the day of my appointment, they took my car and waited half the day shopping the isles of Costco, only to receive a call from the tire center to tell me nobody actually ordered the tire. They “ordered” the tire again, and brought it back a week later. Luckily they didn’t charge me for the tire, but wasted so much time. Lastly, I just had a screw again, and brought it in first thing asking if they could repair it. They said it would be with them all day if I wanted to drop it off. Took it to America’s Tire and they said they’d have it done in an hour, and would repair for free even though I didn’t buy from them. Take your business elsewhere unless you’re retired and have a bunch of time to kill at Costco.

Feb 07, 2024

Very bad customer service, Thomas is very rude and unprofessional. He doesn't know how to talk with customers. This guy should be in the back or give him a training. Very bad attitude

Feb 07, 2024

Very fast service (with appointment). They were very helpful and answered my questions in person and on the phone.

Feb 07, 2024

Walk in to fix a leaking tire... no priority for me. Been waiting 2 hours and they haven't started yet 😒 ... Made an appointment, they fixed the slow leak.

Feb 07, 2024

arrived, repairs, changes their sensor on the tires, so that I can be alone, they tell me we don’t know which one doesn’t work for you, so we change all 4, I agreed, then they say, leave the car, take the turn of 2 days, guys, you are completely crazy there, buy this device, it can check any of the tires on the spot without removing the sensor, from where you are hired, I don’t understand at all, you are still learning and learning to work in this area.

Feb 07, 2024

great service，happy returning customer

Feb 07, 2024

Called, rang for 2 minutes, get transferred to Costco's general call line, get transferred back to the tire center, ring for 3 minutes, someone finally answers but immediately puts me on hold, wait for another 20 minutes, and I decided to end the call. Great business model.

Feb 07, 2024

Made an appointment at 5 PM for tire repair. Arrived at 4 PM to check in. At 7:30 PM they finally checked my car and told me they could not repair my tire and would have to order a new one. They could not order my tire at the time because it was now 7:30 PM and Michelin was closed so they said they will call me the next day when they order it. To reiterate I spent at least three and a half hours waiting only to find out that nothing could be done. The next day I called them at 12:00 PM to make sure they ordered it. The phone rang continuously without anyone ever answering. I called for an hour straight and no one answered. I finished doing my errands that day at around 5 PM and I called them again. Someone actually answered and they claimed they ordered my tire yet they never called me. They said they will call me once my tire arrived. I doubted this would happen. For five days I had not received any calls and so I called them for a half hour straight not expecting them to answer and they didn't. So I finally drove there and waited in line. While in line, I called their phone to see if it even worked. It did ring at a decent volume but then the person at the counter hit the ignore button almost immediately. Finally it was my turn and I asked them if they ever received my tire. They looked at the computer and said that it actually arrived the day prior. Again, I never received any calls. So now that we finally established that my tire arrived, that their phone works, and they ignore 90 percent of all calls, I scheduled my final appointment to get my tire installed and of course the nearest opening is a week later. Stay the hell away from this tire center.

Feb 07, 2023

Great place to fix your tires but unfortunately I had to wait for 2h even though I had an appointment. The repair was free and only took 10 minutes. Service was good, timeliness needs to be improved as it left a bad impression (thus the 2 star rating)

Feb 07, 2023

Great service. Jeff helped me a lot. Professional services. Will recommend this place over other Costco/non Costco places. Jeff and Sergio run this place pretty professionally. I would like to give a huge recognition to the Jeff and Sergio. Hope Costco management will pass this recognition to the right people.