Costco Tire Center

Nov 07, 2024

Costco tire center was great! Easily went online to pick my tires out, paid for them and set an appointment up. Dropped my car off at the time of my appointment (9:30) they checked me in right away and told me they would call me when it was done. Less than 2 hours later it was ready to be picked up.

Oct 07, 2024

I think Costco is a great store

Sep 07, 2024

I’ve been using Costco for my tires for years, first in Ohio and now here. The value of it is such a good deal that I will probably continue tolerating stupefyingly bad service rather than go elsewhere. Golden handcuffs of sorts… I don’t know what is going on with this location, but something is broken. There’s zero attention to detail and some dumb thing overlooked every time I go, which makes 3x now. Most recently, I took my new car in for nitrogen conversion. My appointment was at 4:45, I was on time and the estimated about a two hour wait. Sure. Fine. It’s a weekday and I expect them to be behind at that point. Fine I got a notification that my car had been unlocked so I knew that they had moved it it on Google maps so I could tell when they were working on it and when they had moved it back to a parking spot. I wasn’t called when it was finished. I arrived 30 minutes after it had been moved. They did not replace the valve cap with the green ones signifying that the tires were filled with nitrogen and seemed confused why I would want that, despite the fact that every time it’s been a default thing. More disturbingly, my car wasn’t locked and my hood wasn’t latched correctly and was displaying a message warning about it on the dashboard. Thankfully my medication wasn’t stolen out of my car while it sat there unattended. Finally, only one of four tires had the correct pressure in them. The other three were between one and 5 pounds low. I hate to lean on a cliché here, but this isn’t rocket science. I just don’t understand how you can screw up more tasks that were even included in the project. It’s impressive and depressing as all get out.

Sep 07, 2024

They waste your time. It took an hour and 45 minutes for them to even look at my car and didn't even get started on it until well after closing. You just wait, and wait, and wait. They don't care about your time at all and they don't care how long you have to sit there. AT ALL.

Sep 07, 2024

Unless you have an extra 2 hours to waste don't go here for a tire rotation 😔

Aug 07, 2024

This place must be managed by children or possibly a chimpanzee. What you gain in cheaper tires you lose in wasted time. The service center is always impacted and everything takes way longer than it should. I will definitely be going elsewhere for tires in the future

Jul 07, 2024

I went in for a simple tire rotation and when the service tech handed my truck over to me I noticed a liquid that had been splattered on the face each of my wheels. I didn't think too much of it and got into my truck and left. Fast forward to my next washing (about a month later) and I noticed that the solution had permanently stained (etched) my nice black wheels! I filed a formal written compliant with the Costco Tire Center and the manager said that they do not used ANY solution for any of their tire installation or rotation procedures. The manager told me that they did have video cameras at various locations throughout the tire center which could be reviewed. He took pictures of each of my wheels and said that I would be hearing back from them within 48 hours. I received a call from Costco's insurance adjuster a couple of days later and he stated that since Costco did not use any solution for any of their operations that my wheels would not be covered. The adjuster did not mention any feedback from the video surveillance and I 100% guaranteed him that if they in fact had eyes on my truck and tires the entire time that it was in the shop then they would surely see how the solution got into my wheels. I have been a loyal Costco customer for decades and was shocked that a company like Costco would literally ruin a customers wheels during a simple tire rotation and not try to get to the bottom of what may have happened. One VERY Disappointed customer!

Jul 07, 2024

This place is so slow you I don’t get what all them are doing. Had tire rotation at 11am was assuming it would be fast since it’s morning appointment, no. Didn’t even look at my car till 1:30 just to call me saying they wouldn’t even do it since my tires were too bald. Fair enough but that could have took 2 minutes, I waited around for 2.5 hours. The employees are super unfriendly and unapproachable too, expect better from Costco.

Jul 07, 2024

We wanted to install new tires we purchased at Costco and had an appointment for 3:15. I was told it would be maybe 90 minutes and 4 hours later I am still in the parking lot waiting.

Jun 07, 2024

I am a big Costco fan and been a member since Price Club San Diego in 1976. That said my last experience at the Santa Cruz tire shop was not pleasant. Made appointment for 6pm Wednesday. Showed up at 545, did paperwork and was told it would be about 90 minutes because of backlog. Cruised the store and at 630 went so see how my car was doing. 3 bays empty and they brough 3 new cars in none of them mine. By 7pm just starting on the cars. I asked for my keys and left since I figured I would not be out until 830. Staff was apologetic and nice but I feel they must be really overworked. If you are going to schedule appointments at least try and get that customer's car on the lift within 15 mins. Maybe like the photo service Costco corporate figures the tire shop business just doesn't make sense. If that is the case just close it down.

Jun 07, 2024

Positive employees with great knowledge and fast service.

Feb 07, 2024

*puts Tina Turner cassette into boom box, pushes play* "You're simply the best!"

Feb 07, 2024

Called twice this week, got hanged up on twice. They have chosen for me to go somewhere else...

Feb 07, 2024

Good service, good prices.

Feb 07, 2024

Great service! I got my tires here and just had a rotation and balance check. I showed up 10 minutes before my appointment in case there was a line, and they got me right in, and out the door in a little under an hour.

Feb 07, 2024

How do I say, they staff doesn’t care. That’s it, that sums it all up.

Feb 07, 2024

I bring my car in for a tire rotation online says it will take an hour. I bring it 30 mins before my appt which is at 3:00 and my car doesn’t get put in the shop until 5:00 when I asked for long it would take at 3:00 he said 45 mins to 1 hour. It took my car 2 hours to just get in the shop. Incredibly slow I spent time watching the team work from outside the shop and wow slowest team on the coast without a doubt. I missed 2 other appts I had because of their lack to move at a normal persons pace and keep their attention to the job and not their coworkers. Terrible and completely unprofessional!! March 13 @5:02 still without my car.

Feb 07, 2024

It's Costco

Feb 07, 2024

Never good to leave a bad review for a service shop when you work in one too. Just needed a tire change on a flat. Called to make an appointment, I was told they don't make appointments to bring it in. Made us wait 6 hrs because we didn't make appointment.... After 2hrs asked for a ETA, guy got into my face and said you'll wait until we're ready. If you're busy I get it, I'm in the same industry. No reason to act that way.

Feb 07, 2024

Ordered tires online and made appointment for installation 2 weeks on advance. Had an 11am appointment and it wasn't completed until 3pm

Feb 07, 2023

90 minutes to get your tires rotated with an appointment. wish i read the reviews before i dropped my car off ..i love costco but this is quite strange for such a efficient business.

Feb 07, 2023

Great prices on tires and batteries. Good, knowledgeable, overworked employees, and a reasonable selection of both tires and batteries. I ding them a star because every time I stop by it takes at least 15 minutes or sometimes much more of waiting to get to an employee to buy my battery or tires.

Feb 07, 2023

I called tire department to take my car for oil change. JOHNNY guy picked up the phone by saying this is Johnny from tire department, can I put you on hold ? Before I say yes, I was on hold. I waited 20 minutes, no one connected, I got tired of waiting, called again, same answer Johnny, can I put you on hold, same thing again for more than 20 minutes. I got tired and took my car to other place for oil change. Very bad customer service. Will never take my car over there again. Thank you Costco

Feb 07, 2023

Meh

Feb 07, 2023

This is one of the worst managed Costo Tire Center. The staff is extremely rude and the customer service is pathetic. If these reviews are paid attention to perhaps the management would take some corrective action.

Feb 07, 2022

Buen cervicio muy amable personal.

Feb 07, 2022

Commuter For my commuter I purchased a set of high quality Michelin purchased through Costco online. I created an appointment for 4:30pm. I brought my car in at 4 for check in and didn't get my car til 9pm. To me, why did I create an appointment? Waiting over 4.5 hours is a bit ridiculous. This pushed me to continue to purchase tires through Tirerack and sending them to a local shop. Tire rack and multiple vendors have set and agreed pricing. If I was to go back to Costco I would seriously just make the earliest appointment possible and account for the car being there all day. Diesel Truck w/bfg's I purchased two tires at $666, which is a good deal. Due to the weight of the motor , the primary tires on the front wore quicker than the backs even with rotation. I bought two to replace the fronts. The backs have 20,000 left give or take, which is the why i kept the backs. They stated i needed four because my truck is all wheel drive, which it is not. They wanted me to go for 4 tires ar roughly $1400, which i couldn't do due to budgetary concerns. Tires took 2 plus hours from appointment time. Conclusion Pros Cost Quality tires Quality work Cons Sales for unwanted and unneeded items or service Time taken for install is excessive compared to other shops even with an appointment

Feb 07, 2022

Great deal on tires

Feb 07, 2022

Haven’t been able to schedule an appt for weeks now. I call and can’t get anyone. Can’t find a way to book online. When I get someone they’re booked

Feb 07, 2022

I'm a Costco fanatic (ask anyone in my family), but my experience at the Santa Cruz tire center was horrible. I had a 6:45pm appointment on Tuesday for a flat repair and when I arrive: - I have to wait in line for 10 minutes even though only one person was ahead of me. The guy seemed to be walking in circles, unable to find the tires he was looking for, or hating his job and just wasting time. - When it's finally my turn, he tells me it's going to be 2.5 hours. I ask, "Just for a flat repair and even with an appointment." "Yes," he says without a care in the world. I ask if it will definitely take that long or if there's a chance it could be done sooner. "Definitely," he responds, with the same stoicism. I told him in that case I'll cancel my appointment and I left. I got home that night and made an appointment for four new tires at America's Tire in Campbell. I arrived a minute before my appointment on Friday at 4:59pm and handed over the keys around 5:06pm. In the middle of my run I got a text at 5:24pm that my car was ready. I thought it was a joke. Nope, all done. Amazing, especially after Costco. Costco, I love you, but please get your act together. I'd rather have to wait two weeks to book my appointment and be in and out in less than a hour, than be able to book a couple days out and have to wait three hours.