Costco Tire Center

Nov 06, 2024

Costco is great usually! Tire shop always has a super long wait for service and don’t bother phoning but work is outstanding once you get seen.

Sep 06, 2024

I need to make an appointment to rotate my tire and balance I keep calling and calling no one pick up a phone only the machines repeatedly…..

Jul 06, 2024

Great prices and quick service.

Jul 06, 2024

Wait until a good sale happens. Even if you schedule online will likely take longer, but that is the case everywhere. Free tire air.

Jun 06, 2024

Be cautious who services your vehicles. I suspect my tire was deliberately punctured. On 04/10/24, I had a flat tire. Since I had purchased my tires from Costco, I inflated the tire at home and went to this location (3901W Costco Dr, Tucson) to get it fixed. I had an appointment at 3:00PM. I arrived on time, but no one was at the front desk. A technician, Jacob Turnbeaueh, and another customer entered at 3:05PM. I had parked quite a distance from the shop and was going to ask if I can park right infront of the shop (no parking spots) to facilitate their work. However, as I began to speak, and said, “I have an appointment at 3PM”.. Jacob loudly interrupted me, stating, "IT'S 3:05PM AND NOW YOU WILL HAVE TO WAIT." I responded with "ok" to avoid causing a scene. Fortunately, another employee assisted me with checking-in my car and proceeding with my appointment. However, when no other customers were around, I attempted to talk to Jacob about his earlier rudeness. He interrupted me again, threatened to remove my car from the shop, called his manager, labeled me a "punk," and went directly with the technician working on my car. At this point, I was upset. While talking to his manager, I observed Jacob through the shop window, gesturing to the technicians to remove my car. The technician then informed me that they couldn't fix the tire because it had a nail in the side. Seeing the nail's position, I suspect Jacob planted it there. I would have noticed it when inflating the tire as it was clearly visible and not fully inserted. I asked if they could order a new tire, but they simply suggested I try Discount Tire. I took the vehicle to another Costco location, where they ordered a new tire, and I had to pay a portion of the cost due to the pro-rated warranty. Needless to say, I won't be returning to the location where Jacob Turnbeaueh works. While my business may not significantly impact them, I will not entrust my vehicle to this team.

May 06, 2024

Quick service at a great price.

Apr 06, 2024

I don't understand the purpose of booking an appointment online. I made an appointment for 1:45. I went shopping and came back at 2:40 and they were getting ready to pull my car in, and then it's another 30 minutes after that.???

Mar 06, 2024

good customer service

Mar 06, 2024

good price on Propane

Feb 06, 2024

Not a good day at Costco tire. Stood in line for 25 minutes to drop off my key to have one tire repaired (by appointment). ... Took over 2 hours. Polite, but understaffed.

Feb 06, 2024

Worst place to order tires. Waited two weeks for tires that hasn’t arrived according to Costco employees. Do not buy tires from place. Warning

Jan 06, 2024

Cheapest prices on car/truck batteries. Interstate is the brand, not as good as they used to be, but Costco backs with a three year full replacement warranty. Tires have good prices just not a lot of sizes in stock and only top makes. The Northwest Costco requires an appointment to install tires. Even with an appointment it took 95 minutes to install.

Dec 06, 2023

Big Costco tire center! Standalone tire center. They even have golf cart tires off you need those replaced.

Dec 06, 2023

Bought 2 diesel batteries they came to my car got the 2 old batteries took them inside and then put the new ones back in the trunk for me very nice people

Dec 06, 2023

Came outside to check my tires and said they were too good to sell me new ones !

Dec 06, 2023

Don’t get me wrong, I love Costco but if you’re buying tires you need to know a few things. First of all is make an appointment. I didn’t have one and my wait time was three hours and even then they didn’t have the tire I wanted in stock. And even when they had to order it I was told it may or may not come in on time. So I went over to Discount Tire and they gave me a comparable set of tires and beat the Costco price. Beat it even with the standard $150.00 Costco discount. Installed by 1:00 the same day. Having said all that the Costco tire shop is absolutely the best place to buy a take with car battery.

Dec 06, 2023

Don’t waste your time with an appointment. Don’t expect them to answer the phone. Don’t think that reserved tires will actually be reserved.

Dec 06, 2023

Fast and friendly service and the prices are decent

Dec 06, 2023

Got a battery quick service and a good price

Dec 06, 2023

Great place to get tires and service. Great folks and honest !!

Dec 06, 2023

I had my wife's car towed to this location as her car did not come with an extra tire. I was first in line on a Friday morning but as it turns out, that doesn't matter. You need to schedule your appointment online or you will be waiting 2 to 4 hours for services. I was discussing with one of the other customers that Everything is great at Costco except the salsa. Well, I would say that their could be an improvement at the Tire Center. I don't think it due to the guys working there but either get more help or pay them more or both! Clearly this service is need and used by its members. I know my review won't make a difference but I going to vent and still give them 4 stars because the service was great but for what they do they could move customers along much faster if they were supported better by the management.

Dec 06, 2023

Rating: ⭐⭐⭐⭐⭐ (5/5) I recently visited the Costco Tire Center for a car battery purchase, and I must say it was a truly exceptional experience! Here's why: First and foremost, the service at Costco Tire Center was lightning-fast. I was in and out of the location in less than 5 minutes, which was incredibly convenient and time-saving. The efficiency of their operations truly impressed me. Moreover, I cannot praise Jeremy, one of the staff members, enough for his outstanding customer service skills. He was the epitome of exceptional customer care, going above and beyond to ensure my satisfaction. His knowledge, professionalism, and friendly demeanor made the entire interaction a pleasure. Costco Tire Center also exceeded my expectations when it came to pricing. The battery I purchased, an Interstate brand, proved to be of excellent quality. Not only did I have peace of mind knowing I was getting a reliable product, but the value for my money was outstanding. The competitive pricing further solidified my satisfaction with the purchase. Overall, I highly recommend Costco Tire Center for anyone in need of a car battery or other tire-related services. Their fast service, epitomized by my quick visit, coupled with Jeremy's exceptional customer service, and the excellent battery quality at a great value, make them a top choice in my book. I couldn't be happier with my experience! #CostcoTireCenter #CarBatteryPurchase #ExceptionalService #OutstandingCustomerCare #GreatValue

Dec 06, 2023

Slow, slow, understaffed

Dec 06, 2023

They don’t answer the phone during normal business hours.

Dec 06, 2023

They need to man the shop better. Too many times the line for service takes forever. Guys are great, but understaffed.

Dec 06, 2023

They rotated my tires and claim that the hub cap was damaged. Well they didn’t tell me and they just put the broken hubcap back on there like it was nothing. They didn’t say anything to me. so 30 minutes later I’m going down the highway on I-10 at 70 mph and the hubcap goes flying and who knows what it hit. All because they either damaged the hubcap and didn’t want to tell me or it was legit broken but also didn’t tell me. Besides that hubcap was fine until they rotated my tires. And it was on there for years before they touched it and it never had a problem. So I doubt the brackets were broken like they claim. But worse than how they handled it was their attitude. Their management is severely lacking in professionalism. I went in and filled out an incident report. The manager didn’t even say hi or anything. They basically ignored me like I’m not worth their time or trouble. I never felt so ignored.

Dec 06, 2023

Tires were not in on time, only 2 arrived, but they happened to find the other 2 the next day?

Dec 06, 2022

Great place for your car

Dec 06, 2022

Had to wait 20 minutes in line with an appointment. One hour after my appointment they still had not started on my car.

Dec 06, 2022

I got a flat tire on my truck and I voided the warranty by putting some Fix-A-Flat in the tire the manager there at the time gave me a quoted price for a new tire and when the service was done he had informed me that he had given me a discount still out of the kindness of his heart. He didn't have to buy chose to and I really appreciate it

Dec 06, 2022

I have always purchased my tires from Costco with no issues other than the long wait times for tire rotation. However, on my last visit for a nail in the tread of my tire, I was told there was damage to inside of the sidewall and the tire could not be repaired and I would have to buy a new tire. I am knowledgeable about tires and ask more details, the employee basically told me I don’t know as much as him and I am not an expert like he is. I had to leave with a hole in my tire and go to another tire shop who fixed the tire without any issues.

Dec 06, 2022

No customer service! Was calling for 10 minutes and no answer. They’re always so disrespectful too.

Dec 06, 2022

They are always professional and willing to take the necessary time to assist you. They weren't able to fix the screw in my tire this time (too close to the edge for their specifications). Even after they ordered new tires, I was able to easily "return" them for a refund when I ended up not needing the 4 new tires. The place is popular though, so expect a long wait, or a few days before you can get an appointment.

Dec 06, 2022

They is very helpful