Costco Tire Center

Oct 05, 2024

Great job hit decent prices.

Oct 05, 2024

I ordered tires in store on Friday and was told they should be there the next day but he guaranteed them by Monday. When I didn't get a call Monday I called them about 7:30pm. Hoping to get them scheduled this week at the latest. The gentleman on the phone acted like I was an inconvenience and sort of giggled when he realized I ordered them just 3 days earlier. Then proceeded to tell me it would be 7-10 days. When I explained that the guy who sold the tires told me it would be no later than that day he responder with; "no one's supposed say that. We're supposed to say 7-10 days." Then sat there breathing in my ear without offering any sort of solution or alternatives. He didn't even apologize. I'm leaving town in 2 days and really need tires before driving 400 miles on my current ones. I could have gone somewhere else and had them done that day. Customer service is going down hill with most companies these days. I hate to see Costco failing too.

Aug 05, 2024

We got a flat tire the day before the 4th of July at 6:30pm. We called Costco and told them what happened, they were so awesome!! They had us come in and replaced the blown tire, even though they were closing soon, so we didn’t have to be stranded there for 2 days. Great service!

Jul 05, 2024

3 hours to rotate my tires and didn’t get my pressure sensors on the correct tires. Great place to buy groceries, buy and service tires somewhere else.

Jun 05, 2024

Around 4 hours to replace 4 tires...

May 05, 2024

Really good customer service from the whole team!

Feb 05, 2024

Good service but incredibly slow. The last few times I’ve rotated tires, it’s been at least 2.5 hours. They also lost two of my tire hub caps then claimed they came off after I left the parking lot.

Jan 05, 2024

Be prepared for a LONG wait (for installation or rotation. First, service needs to be scheduled three to four weeks out. Second, service takes an incredibly long time. Installation was four hours, rotation on another car was 2.5 hours. Inefficient and inconvenient.

Dec 05, 2023

Full disclaimer this first statement is just an assumption: they need more employees in the tire center or they are going to burn out the ones they have! Takes a lot longer than communicated to complete an appt, etc. Recent experience: 60,000 mile warranty tires lasted to 35,000! (A reputably good brand but I know of tires lasting 60,000 miles with no rotations and I made it to 35,000 with 3-4 rotations…. “Big box poor quality”?) And warranty (from manufacturer but easiest cop out for Costco Tire Center) NOT honored even with 3-4 rotations in 35,000 mile time. Even if I didn’t hit the exact mileage (repeated EXTRA long rotation appointments each time I was there), this should not be the case for 60,000 Michelin tires. I would advise to buy tires and honor those warranties elsewhere! Discount tire will honor a rotation done at any location for warranty purposes, for example. I’m sharing so they can stop stripping money from hard working people (some people are not knowledgeable about these things so scamming can become easy and unnoticed). Save yourself money and time 1) you’re not stuck in Costco for longer than planned with any appointment - opportunity to $$$ minus the food court 😄 2) HALF the “warranty mileage” not honored and brand new tires needing to be purchased way sooner than what is appropriate!

Dec 05, 2023

Raven was super helpful in educating me which tires to get for my vehicle while staying within budget. She patiently assisted me on two separate occasions. The first time I came in asking about which tires would work for my vehicle. The second time I came in, Raven recommended a quantity of tires for my specific situation, even going as far as leaving the tire kiosk and walking to my car in the parking lot just to double check before placing the order on the tires. Raven was very patient and understanding and has a firm grasp of knowledge on her career field. Raven deserves a raise and recognition for her work. I am excited to recommend Costco tires to all of my friends and family due to this interaction.

Dec 05, 2022

Friendly service!

Dec 05, 2022

Good service

Dec 05, 2021

Harrison, an employee at the Wichita Costco Tire Center, helped me immensely! I live in Denver and needed help removing and reinstalling my car battery. Harrison was on vacation with his family but he took time to help me and did an amazing job!

Dec 05, 2021

Purchased 4 new tires from Costco. They called when they arrived, when I called to set up the appointment they said it would take about an hour. Great, scheduled the appointment and we’re good to go. I arrive 5mins before my appointment time and when I drop off the keys I am told it will take about an hour and they will call once it’s ready. At an hour and a half I check in and they said probably 15 more mins. At 2hrs and 15mins I go back to the desk to inquire about my vehicle and it is finished and no one called me…. Not only did this appointment take over double the quoted time, no one called once it was ready. Beyond disappointed in the service today.

Dec 05, 2021

Very kind and authentic service on 4/16 from all staff. Mason the tire technician has every ounce of my permission to pull my phone # and text me any day

Dec 05, 2019

Great service and great knowledge of what would be best for our vehicle. Happy with our new tires so far!!

Dec 05, 2019

Great service at a great price!

Dec 05, 2019

Took me 4 and 1/2 hours to have tires put on. They said it would take 1 to 1 and 1/2 hours before the started. I think they should be more truthful about it before they take your money. I would have gone some where else if I had known it would have taken so long. Or done it a mother ti

Dec 05, 2018

Very helpful & quick service.