Courtesy Automotive Service Center

May 06, 2024

We brought my wife's Subaru here last year to charge the AC. Terrible experience, they said it would take 1 day and kept the car 3 days. I had to call and ask to get my vehicle back. When I got it back it blew cold rest of last summer. I turned on my AC last week and it's already blowing hot again after this place supposedly charged my AC 6 months ago.

Feb 06, 2024

I have learned that the store that was once Courtesy Automotive is now owned by an entirely different set of people , who possess integrity. Finally! Hopefully, this page as courtesy automotive will be deleted as a business that no longer exists as it is a new business . The new owners are invested in doing everything they can to right the wrongs that the last owner did to all its customers. The front desk was extremely informative and very helpful and even validating. We are going to go back and give the New owners , the chance that they should have been given since they were unaware of the extremely unethical practices (mess) that they unknowingly walked into. There is something to be said about a customer service that would tries to right the wrong, hat wasn't even their wrong to begin with. It is really refreshing to hear that the new owners are going to make this shop the highly reputuble shop it was prior to the last owners. Yay!!

Dec 06, 2023

Great automotive repair shop. Fast friendly service with a smile.

Dec 06, 2023

Great place to go for car repair, they are friendly and explain things simply as well as thoroughly. I will definitely be back.

Dec 06, 2023

Great shop for custom work. LT is amazing and will definitely take care of your vehicle needs.

Dec 06, 2023

I am very pleased with my experience here. I spent hours calling almost every other repair shop in the springs area before finding this repair shop. I had been to two other shops for estimates to replace the front shocks in my car. Both wanted to charge me over $2,000.00 for the replacements. When I took my car to Thomas, he was very insightful, professional, courteous and worked quickly. He replaced the shocks, the sway bars and replaced my gas cap for much less than the other repair companies wanted to charge me. I will definitely be making them my regular mechanics.

Dec 06, 2023

I'm from out of town and had some unfortunate repairs needed on my truck. They worked with me to get it done in a timely matter as well as working in done price breaks. I'm thankful for them. Would recommend for out of town visitors!

Dec 06, 2023

In May of 2023, I purchased a 2009 Yukon XL Denali from a dealer in Lafayette. The truck was in excellent cosmetic condition, and we had the vehicle inspected at a shop in Boulder before we bought it. That shop gave the truck a clean bill of health, but after a few days of ownership we realized there were many issues with the vehicle that were not pointed out in the presale inspection. I took the truck to several other mechanics in the Denver area to get second opinions, who all gave me the bad news that not only was I looking at many thousands of dollars in repairs, but I’d either need my engine rebuilt or replaced. We ended up putting a new engine in the vehicle and had Courtesy Automotive do the installation work. Thomas the service manager was very honest, and the quoted price for the extensive list of repairs the vehicle needed was very reasonable. If we are ever in a situation where one of our cars needs substantial repair work, we would not hesitate to go back. It can be difficult to find qualified automotive technicians and mechanics that don’t just try to sell you unnecessary parts and fixes these days, especially at a competitive price, but we are so glad we got to work with Courtesy Automotive. If you’re looking for a shop that does honest and quality work on vehicles, give them a call for sure!

Dec 06, 2023

It's difficult for me to over-state how satisfying my two experiences at Courtesy Automotive Service Center have been. They're friendly and knowledgeable, and their estimates are fair and accurate. They even replaced my missing left side mirror for free! I had already checked how much it would cost to replace it at the dealership and another shop, and both gave me estimates of over $700. It was like Christmas had come early! I was very happy and extremely impressed with them. The only downside is that their expertise has apparently made them very popular, and my most recent (non-emergency) appointment needed to be scheduled a whole month in advance. So if you're going to need some work done on your vehicle, give them a call. If they can get you in early enough for your needs, definitely book the appointment!

Dec 06, 2023

LT is just all around AWESOME 👍☺️

Dec 06, 2023

New ownership and it shows! This team is great. They are kind and friendly. They get into the details of the work they are doing and explain it to me on the basic levels I need 😅. I trust them with my vehicle and you should too!

Dec 06, 2023

The staff is amazing and did a wonderful job fixing my car! Highly recommend!!

Dec 06, 2023

They did a good job and got us back on the road!

Dec 06, 2023

This is the most honest shop I’ve been too. No up selling like the last shop, and their prices were great!

Dec 06, 2023

Very thankful to meet these guys! My truck broke down 2 hours from home while on a work trip for a RV show and literally broke down on the street in front of their shop by chance. I called them and they immediately came help me with like 4 guys and got my truck from out of the street into their shop. They fixed my truck quick for a fair price and saved me a ton of stress and a tow truck! Very grateful to have met them and would highly recommend!

Dec 06, 2023

When the service engine light comes on, you’re 20 hours from home, with a dog, 2 kiddos, and grandparents in tow… 😳 Thomas, Nick, and everyone at Courtesy worked hard to get us fixed, running, and reliable again quickly! Life-savers. Thank you! 😅👍 And as a woman walking in the door alone, I was treated fairly and with respect — and that means a lot.

Dec 06, 2022

Did a great job, very knowledgeable about Toyotas. Thank you so much for keeping my truck going strong.

Dec 06, 2022

Excellent customer service and quality work. I've been coming here for a long time and I've always been treated well. It's hard to find an automotive shop that you can trust. This is one of them.

Dec 06, 2022

Matt and his team went above and beyond on the repair work on my car. I needed a new engine after a bad experience at another shop. I absolutely felt comfortable with these guys and trusted them. The car is now running beautifully. The follow up afterwards has also been phenomenal! I highly recommend them.

Dec 06, 2022

* Update. *FRAUD ALERT* DO NOT USE THIS SHOP I originally gave them 5 stars, however after 2 months of them lying to me about repairs they actually did not make... I demanded all my money back and to absolutely no convenience my truck was stolen off their lot 2 days later. When it was recovered everything they installed was stripped out along with everything else of value. It was also wrecked from every side. The destruction seemed personal, intentional. We believed it be an inside job. Gross. Loss: approx $11,000, two months without my vehicle and countless time wasted and dealing with their lies. *they were non-compliant with the police investigation and refused to release the video surveillance *they did provide a loaner for a couple weeks *they did refund my money after we got the police involved ‐-------------------------------------------------------------- Hands down am fully impressed with this company. 👏 Thank you to Ben and his team for their exemplary work taking care of me during my time of need. Referring these guys out to everyone who reads this and my folks and friends in the Springs. They fixed my computer, brakes, window, door locks, ball joints, did some warranty work and saved me money when they could have charged extra. I am super happy 😄

Dec 06, 2022

Courtesy Automative has done work in my vehicle many times and I have never been disappointed. They have excellent customer service, and always do a great job on the work I request. When I need work on my 2001 Tahoe in the future you can be sure I will return to Courtesy.

Dec 06, 2022

Fair price for oil change, fast service, honest assessment of needed maintenance (that is, none)

Dec 06, 2022

Fast service!

Dec 06, 2022

Great customer service. Honest and reliable.

Dec 06, 2022

Hunter at the front desk was great. I had to drop the car off via tow overnight. Stressful process made easy.

Dec 06, 2022

I absolutely Enjoyed my experience. They were honest with me about my repairs, they communicated effectively, they did an amazing job. I’m never going to anybody else

Dec 06, 2022

I have been using courtesy automotive for over five years now. I could not be happier with this place! They have never been pushy or try to upsell me. My favorite things about this place is their honesty and that they always go above and beyond.

Dec 06, 2022

I went to get my brakes done and the staff was very professional and knowledgeable. I was in and out in no time. Highly recommend

Dec 06, 2022

Matt was excellent. Oil pan cracked. Replaced all components and still doing great now 8 months later.

Dec 06, 2022

The team is professional, intelligent, and helpful. They know what they're doing and are competitively priced. I recommend Courtesy Auto.

Dec 06, 2022

These guys are SO honest. They will not do work that isn’t needed. I will always use these folks

Dec 06, 2022

They evaluated my problem and told me what I needed to have done. Replaced part of the steering and front suspension as well as front end alignment. Done in a timely manner.

Dec 06, 2022

They scheduled me in about 4 days after I called (it was right before the weekend) and did the job in a timely manner. I had brake work done.

Dec 06, 2022

This is consistently a good quality and reliable shop.

Dec 06, 2022

Very good customer service. Listened to what was happening with my vehicle. Finally after about a year... someone seemed to be able fix the issue!

Dec 06, 2022

Warning! No response from mechanical issues from poor quality and work not completed. Charged for work not completed! Charged $1,200 for a rear deferential rebuild, not completed, they removed the rear inspection cover but did nothing. Charged $125 for an engine service that was never completed. Kept my truck for over 3 months after being promised back in 2-3 weeks. $9,600 job. Paid $4,000 cash upfront and $5,600 when picked up. Brakes replaced but had very soft pedal, could seem to get them bled out properly. Matt said, that he needed to call a specialist in to take a look at it (thought I was taking my truck to specialist?) and were still not safe. Front end rebuild, all control arm bolts on right side left loose, front end alignment was SO far off due to this. Berry dangerous!!!! 4 wheel drive didn’t work when I got it back….. I just got it back from another shop who fixed and documented everything. Called and texted owner Scott Zarling multiple times to schedule a resolve with NO response. I believe in giving businesses benefit and working to resolve any issues but these people obviously don’t care. They Constantly have (computer) phone issues, I travel for work and had to send my daughter down to see if Courtesy Auto was even open any longer. Never a response or call back, ever! Hunter (nice young man) answered all my calls, said that he would email and text Scott Zarling and ask him to call me back. But he couldn’t guaranty that he would. I asked for his number to schedule time and fix the issues, Hunter said, he wasn’t allowed to give out the owners number. The Zarlings are obviously a non-engaged owners. Matt the service writer, who told me that he was “part owner”….what a joke, not true! I have since had my truck “fixed right” and all work documented by a reputable Auto repair shop. If I could give negative stars, I certainly would. Stay away, run from this business! Hope this helps others, Ferlin

Dec 06, 2021

Great customer service and quality employees!