Crash Champions Collision Repair Benbrook

Sep 27, 2024

I had a self-inflicted fender bender. I clipped the side of my garage and ended up taking my whole front bumper off. It was thankfully all cosmetic, and Keith, Breanna and Stephanie took wonderful care of me and my vehicle. They were efficient, kept me updated on when parts and paint were completed, and at the end of my service, washed my car and vacuumed the inside (I have a very hairy dog, so it was more than a pleasant suprise!). Thank you all for the dedication to your clients! I appreciate every one of you!

Sep 27, 2024

Great experience, work and professionalism! I took my car in 2 weeks ago to repair the front end and today it’s like new! I’m so grateful to Keith and his team for the communication and quick work. They did a wonderful job and I’d recommend them to anyone!

Aug 27, 2024

Had repair work done after a car accident a few months ago. They cheaped out on the clips that hold my bumper in place. I'm just now upgrading the bumper and found that they used non OEM clips and half of them were completely loose. Very shocked because I have a Toyota and the clips cost literally nothing and can purchase a good quantity on Amazon.

Aug 27, 2024

Received prompt and attentive service. Repairs were completed within a reasonable time and were done well.

Jun 27, 2024

It’s been 1 year and 4 months since I had my Honda Accord’s fender replaced, and they still have not contacted me about replacing the wheel well plastic protector. I was told word for word, “do not call us for the part. We will contact you when we have it, but your car is still drivable.” Their reasoning for not providing the plastic housing at the point of return post “replacement” was that there were supply chain constraints. Now I’m beginning to believe they never intended on calling me back, and my wheel well has been exposed to all elements for the entirety of my waiting time for a return call. As far as customer service goes, this establishment could care less about your troubles. Good luck to future customers/victims of this incredibly disappointing merger atrocity.

Jun 27, 2024

Lost key,paint not matching, and same electric problem when got into a accident.SMH

May 27, 2024

Dropped off my car to repair a hit I got in a parking lot. Front side. It took a couple of weeks to get all the parts (Understandable). But when they said it was ready. When I got home and took a good look, the headlight was not in properly, the wheel well cover was not put back on, and other things did not look very good. Took it back for them to fix, did not get my car back for a couple of more weeks. I returned the insurance covered rental car the first go round, I thought it was ready. They screwed up the second go round, no offer of a car and took even longer to fix. All in all, the amount I pay for my car. To get this low quality workmanship makes me sad. I will let my insurance company know that they have low standards and I will never use this company again, nor will I recommend this company to anyone.

May 27, 2024

Excelente servicio 👍. 100%recomendado ,Voy desde hace mucho a este taller. Además de ser honestos, son muy amables y siempre están a tu disposición

May 27, 2024

Excellent service experience.

May 27, 2024

Minus two stars. Took them 4 weeks to paint my bumper. Five paint jobs, three bumpers. They would call me to say it's ready and it wasn't even close. The photo is of the second paint job. I was too shocked to photograph the first. If you look closely, you will see the paint does not match. They had the nerve to call me to come pick up the car. Will not use them again, nor will I recommend them.

Mar 27, 2024

Going on two weeks tomorrow and still haven’t got my car back for a minor rear end. Went to Maaco for similar damage and had car back in 3 days and fixed. This has to be the slowest crash collision place I have ever been too. State Farm I will never listen to y’all again.. just picked up my car and its dirty

Mar 27, 2024

I highly recommend these folks! Great friendly customer service, and very satisfied with their quality of work and repairs on our jeep.. If I could give you more stars, I would. Thanks again! You guys are awesome 👍

Feb 27, 2024

Discourteous, uncommunicative, and incompetent. Never again.

Feb 27, 2024

Well, I should have read the reviews before I allowed our vehicle to be sent to this location for repairs. Reed the service person in charge of our vehicle just keeps giving us the run around. It has been in their shop since 12/22 and not a thing done on repairs. I keep getting the run around. Saying parts will be in to repair in a day, then two days then weeks have gone by. First getting a new bed for truck then they arent doing that anymore. Side panel parts are on back order and was promised parts on Jan 14. Here we are January 31st no parts and currently on hold for almost 30 minutes waiting for Reed to come to the phone. Receptionist who answered phone said its the end of the month and he is very busy. I have no idea what end of month has to do with him answering calls. I have been trying to reach him for days. He promised last Thursday to call us Monday or Tuesday with an update. Never heard from him. Which is not surprising. He states he will call everytime we speak and never calls as he states. I call and leave messages he never returns calls. When we left the truck to be repaired we stated that we needed this truck back (it is for our business) and if they could not get to it pleaee let us know and we would take it elsewhere. Now they have it and we cannot get it back. I called and asked if we could just come get it and take it elsewhere. I was told no that we cannot come and get it because our insurance has already deemed them as the repair facility for the repairs. This down time is ridiculous. Our business is suffering because of their lack and concern for the expedited service they promised. I dont think he has ever ordered the parts and I truly believe he is doing nothing but lying and is unorganized and has no clue what he is doing! Do not ever take your car to Crash Champions!! It will be the worst experience of your life!

Jan 27, 2024

Every employee I had the pleasure of interacting with was very kind, polite and genuinely wanted what was best for me and my situation. They were also very knowledgeable, patient and willing to take their time to serve me. Reed especially was very helpful. 5 out of 5 stars, definitely recommend!

Nov 27, 2023

Did a great job - car finished earlier - kept me advised throughout staff so friendly

Nov 27, 2023

Fast and friendly service. Fast to get estimate for repairs.

Nov 27, 2023

Great Work. They made sure they were on top of things. Made sure it came out like it should. My car looks as if it was never hit. No complaints so far.

Nov 27, 2023

Service king was fast and efficient they did a great job on my wreck car and had it back to me fast they kept me informed every step of the way they were friendly and I would definitely go back if I need service

Nov 27, 2023

Update: called store as requested at about 845am, General manager was in a meeting. Talked to lady who answered the phone,said she would see how they could make it right. No one called back. Called again and no one answered. Awful service and some of the rudest employees ever encountered. They ordered the wrong parts then blamed the warehouse. Picked up the car yesterday; the hood still has a dent and clear coat paint is already chipping. Tried to bring it to their attention and no one could be bothered to do anything about it. Absolutely do not recommend.

Nov 27, 2023

Very helpful, & friendly staff.

Nov 27, 2023

Horrible after 6 weeks of them having my truck in the shop I get it back with 4 things that weren’t even fixed after they did their final walk thru. Finishing repairs at another shop

Nov 27, 2023

Horrible experience. Every time I called to check on my vehicle it was always a push back with no real explanation on why my car was still in the paint shop for weeks. Now I get my car today and there is paint that isn’t smooth, a bumper that’s hanging and the colors on my logo does not match the rear of my car. I will NEVER utilize this Service King again. If I could give no star I would

Nov 27, 2023

I don’t even know where to begin.. I should have paid attention to the reviews. This month has been the absolute worst!! The lack of communication that you receive from this business and their employees is absolutely ridiculous. To keep it short and sweet they’re all liars! Tiffany, Kate & Aries (I don’t know how to spell her name) all told me MULTIPLE times different updates on my vehicle. Each person had a different completion date but all of them used the same excuse that it “just entered paint and should be done very soon”. They even lied to my claims adjuster and told them they had issues with their machines so that is why it was taking so long! But when I asked they said that was never said. After a month of being told lies I finally received a call to get my card back. As I was waiting I heard the young lady with 2 other calls tell each person they would check on the status, put the person on hold and minutes later without checking I might add, got back on the phone and used the same sorry excuse of it’s in paint and almost done. I will be sure to let EVERYONE know to stay clear from this location because the employees are liars and don’t have common courtesy to just be honest with the customer.

Nov 27, 2023

I needed a plastic facia reattached below the back bumper of a Volvo. Their employee came out to give an estimate, looked at the problem, and fixed it. He got down on the pavement, snapped the facia in place, and added screws to make it stronger. When he finished, he said "no charge". Great service.

Nov 27, 2023

Professional

Nov 27, 2023

The worst repair I have ever seen. I have pictures. Please take your car somewhere else.

Nov 27, 2023

This has been the most frustrating experience I’ve ever had with a business. My truck was involved in a wreck on 6/11/23. It was towed to Service King/Crash Champions in Benbrook, TX on 6/16/23, and an estimate was provided with the repair complete date set at 7/21/23. Initially things were going well; I was receiving updates, parts were coming in, and I was informed my vehicle was in paint and assembly. Then the updates mysteriously stopped. I called the shop to check in and get updates, and was constantly told different things. First I was told it would be ready the following week; then the middle of the week after that; I finally went down to the shop in person, and the GM told me that they had found more damage that they had missed on their first inspection, and that they were waiting on another part. I realize mistakes happen, but I shouldn’t have to go down to the shop in person to be told that. I didn’t get an update that he had ordered the part until a week later. The last update I received was on 8/3, when the truck went into assembly again. It is now 8/21, I have called multiple times, been hung up on by the office personnel; one person even laughed at me when I asked if my truck would be ready soon, and claimed that Service King had told my insurance company that the repair process would take a minimum of two months. This is a complete lie, there is no documented record of that being the case, in fact the documented date of estimated completion was 7/21. I have done my best to resolve this with the shop, but I am still being lied to and told different things about my truck. I am running out of patience, and I am running out of money as this is costing me $1500 per month in rental fees, and I am losing work as this is both a personal and work truck. Two months and longer is an unreasonable time for this repair, I want my truck back, and I want to be reimbursed for the rental fees I’ve racked up due to their incompetence. Edit: I finally picked up my truck on 8/31 after it being in Service King/Crash Champion's possession for 76 days. They did nothing to try and make things right until I filed a case with the BBB, in fact I had to pull up the email I had received from their Director of Operations waiving my deductible before they would even grant me that! No reimbursement of my rental fees, which totaled at more than $3500.00. My truck was filthy when I picked it up, black grime all over the interior and roof exterior, spider-webs in the console, adhesive left on the windshield.

Nov 27, 2023

Update #2: They fixed all issues and provided me a rental on them. Only 4 stars because is was an incredible hassle. Manager John went above and beyond to make things right and make sure I was happy. Neither office ladies are very friendly and the one I originally spoke to did not pass on my information to the manager; he had no clue I called. So yes they made it right but I had to stay on top of them to make sure it was handled. Update: called store as requested at about 845am, General manager was in a meeting. Talked to lady who answered the phone,said she would see how they could make it right. No one called back. Called again and no one answered. Awful service and some of the rudest employees ever encountered. They ordered the wrong parts then blamed the warehouse. Picked up the car yesterday; the hood still has a dent and clear coat paint is already chipping. Tried to bring it to their attention and no one could be bothered to do anything about it. Absolutely do not recommend.

Nov 27, 2022

Finally got my car dropped off. The check in process was easy. I had an appointment scheduled. Nice clean professional and friendly office. We did a walk around to see the damage to the vehicle and she informed me that it could take up to 30 days

Nov 27, 2022

Their service was top notch. They kept me updated on the progress of the repairs and actually completed them 2 days sooner than the estimated completion date.