Crash Champions Collision Repair North Waco

Jan 23, 2025

Have a repairs with them for 2020 Tacoma truck Pick it up wasn’t done right so bring it back for another repair and still not done tell me to come back another week when the parts come in n call me back but never call me back yet it been two weeks the end piece painted was running so they sand it down n miss up They finally call me back n fixed it but they need to inspect every vehicle before hand it back to the customer if they are ready The damage side of the rear bumper doesn’t line up right it wide than the other side I been working car for 25 years experience never see any repair shop that do a terrible jobs like that

Dec 06, 2024

Just picked up my truck from Crash Champions and couldn't be happier! The customer service was outstanding and they were actually able to get me back in my truck days ahead of schedule! If I ever need more repair work done, I'm definitely coming back here!

May 06, 2024

Friendly service

May 06, 2024

I had got rear ended in my F150 just got the truck, messed the bumper up and the bottem of both bedsides had damage, i had dropped it off Monday morning went over the damage with the advisor and showed them my concerns, they had text me threw the process of my vehicle telling me it would be ready that Monday but had got a call that Friday and said everything was looking real good and we are ahead of schedule that i could pick up today, got up there and man i was amazed how the repair looked on the bedsides and the silver color of my truck look , i felt good knowing how the repairs look when i picked up that if this happened again this is the place Im coming back to................Thanks Crash Champions

Apr 06, 2024

Very friendly customer service when I stopped by for an estimate!

Mar 06, 2024

I will never take my vehicle back. And the general manager’s name is Blake Cole started yelling at me and making excuses for why my vehicle wasn’t fixed right after the second time back which was promised would be fixed right. I fell if you make a promise fulfill your promise and nothing was done to correct it. He is not management quality.

Mar 06, 2024

My vehicle was towed here due to a hit and run and after 3 months and 9K of insurance billed, they said my car was ready. I got there and the door was snapping against my panel. I left my car there and asked them to fix it. I picked it up later that day and when driving it the car was not aligned and making a terrible noise when turning and bouncing all over the road. I took it back and drove it with them. They instantly said it was natural to wear on my tires and told my insurance that and it was not approved. I requested they take my car to Mazda for a 2nd opinion. They made it sound like they were doing me a favor and getting the diagnostic at Mazda. My car was at Mazda for 2 hours and they said it was my struts and hubs and that the struts were visibly loose and the hubs were visibly damaged and it was a direct result of the impact from the crash. Mazda was able to speak with my insurance, get it approved, and repair my car within a week. I think the people at Crash Champions are nice but it its obvious they have no idea how to fix a car. I am not one to write negative reviews, but it was a very poor experience.

Feb 06, 2024

Because of the bad attitudes, rudeness, total unprofessionalism, I immediately choose to go somewhere else. You may wish to save yourself the bother of dealing with these guys and choose also to go somewhere else

Feb 06, 2024

Great curtious and friendly service

Feb 06, 2024

I had an incident traveling through Waco. The staff was very welcoming and keep me informed about the work needed. They made sure Jack was ready to roll. Fantastic job. Went above my expectations. Would definitely use again.

Feb 06, 2024

I'm still waiting be back on the flip side to leave my review so far not looking good I'll be back to finish it up ok people here's the flip side they did some collision work on my car and paint work and the first time the screw up the paint job I'm sure they just want to be done and with being said they don't take pride in the work they so they said bring it back we'll fix it so I did don't know why they didn't get it right the first time and we did take it back me they really screwed it up even more the buffed out what I'm not sure cause it looks horrible and where buffed it the wrote buff on there and and it's on the paint job perminant before I left they said we'll fix it but the way I see it it is they had 2 chances to get it right and it didn't so there's no way I would even consider going back there So use them at your own risk but they don't care about gets things right it's just the money they want 👎

Feb 06, 2024

It may have taken a little longer than I'd thought but mannnn the work they did on my car was Absolutely Beautiful. I would for sure recommend them and would be a return customer . I am really impressed matched paint perfectly no flaws nor any issues from my accident. Amazing job you guys

Feb 06, 2024

Service at this facility was almost to the point of being non-responsive. We drove over 50 miles to an appointment for getting just an estimate for the damage done to our vehicle. The salesman told us the estimate would be done later that day (Friday) or the first thing on the following Monday. Nothing so far today (Monday). Called and they said it could take a couple more weeks to get the estimate. If this shops operates like the front office, I would stay away from this place! Another shop in the area gave us a estimate in just over fifteen minutes.

Feb 06, 2024

The worst experience- and it’s not even over! This shop, one that my insurance recommended, has had my vehicle for over 2 months! They state the reason is back ordered parts We waited for over a month for a hinge to come in. They stated multiple times that the hinge was what was needed. I even received the text that stated it was finally in and the car would be done the next day. That was a few weeks ago!!! Now they are saying they are waiting on 3 more parts. This place is a joke and I would not recommend them to anyone hoping to get their car fixed!

Feb 06, 2024

Very friendly and cooperative when I went to get an estimate.

Feb 06, 2023

I arrived at Service King fifteen minutes early for an appointment that I made weeks ago for a busted headlight. It still works so I have continued operating my vehicle. The Service King representative was very unprofessional. She was unable to answer any of my questions regarding the process, part/repair service estimate, etc. She seemed so ready to send me away in a rental car. She said it would be a minimum of four hours before my car was even evaluated! She went on to say that it would be either today or tomorrow before I would know any further details. I told her to cancel my appointment, to have a nice day, and left the premises. I called Kwik Kar Lube & Tune and they couldn't be more polite! I had the damage evaluated, purchased a new headlight locally, and repaired under two hours for less than my deductible. Not a bad company, just a bad customer service experience!

Feb 06, 2023

Madeline was very personable, kind n I received the best answers to my questions.

Feb 06, 2023

Debbie did a fantastic job moving the repair process along.

Feb 06, 2023

Debbie went above and beyond, excellent service !

Feb 06, 2023

Excellent service

Feb 06, 2023

Great customer service! Shout out to Angie, Casey and the GM. My car was ready a week ahead of what was projected. They went above and beyond on customer service!

Feb 06, 2023

I turned in my vehicle to Service King July 22nd of this year due to a accident occur on the 18th. They rented me a car for about month & half. They always giving me excuses of getting my car done. I will not recommend to anymore to go get your collision done to their car they will give you excuses.

Feb 06, 2023

John Monk made my experience with them great

Feb 06, 2023

My car looked excellent after they were done. The 2 1/2 months it took not so much. Kept giving me a later date over the phone. I decided after I was told another week to go see them in person, and then it only took 2 more days to get me my car, not another week. I do feel they hold the car longer than needed. Or the front desk lady just says whatever to get you off the phone.

Feb 06, 2023

They were amazing. Did a wonderful job. Would highly recommend them to family and friends.

Feb 06, 2022

I couldn’t be more happy with y’all. They went above and beyond. They made sure to call and update me every chance they got. They finished my car 6 days early and did a great job. I dropped my car off wrecked and dirty. I picked it up fixed and completely washed and detailed. I will forever use this place.

Feb 06, 2022

I was in and out fast. It was a wonderful experience. 👍😁

Feb 06, 2022

I went there 7 times to get my headlight fixed and it's still not working they put in cheap parts insurance company jade them put the factory parts in and it's still not working properly so i will never go back there the women at the front desk nice at least.

Feb 06, 2022

Service king always get you a timely estimate, works well with insurance and rental cars, and their work is guaranteed for life. I always choose Service King!!!

Feb 06, 2022

Thank you Service King for your professionalism and expertise with vehicles I have brought in on several occasions, most recent one 1/6/22. Excellant work! Friendly service.

Feb 06, 2022

They went out of their way to take great care of me and my car