Crash Champions Collision Repair South Waco

Jan 23, 2025

I deal with this location professionally, and I have to say that Kristin is top tier! She's polite, knows what she's doing, and doesn't just sit and boss everyone around. She's proactive and attentive. She communicates very well with myself and other employees within my company. I would (and do) recommend this crash champions location!

Jan 16, 2025

The employees who work here are very helpful and courteous. They were honest and made me feel very comfortable when discussing my options for repairing my vehicle. I will definitely use them again, if necessary, and I will refer them to others.

Jan 09, 2025

Great service, friendly people, even when they’re busy they always try and help!

Dec 06, 2024

What a wonderful, helpful, kind place to take your car. We hit a deer the night before. We are currrently Traveling across the United States. We needed to keep going and couldn't stop for the repair. He told us the risks.The owner helped us and told us what needed to be done. He helped patch our car together and sent us on our way. No charge. Even gave us the duct tape. I would totally recommend Crash Champions South Waco. What kind people!!!!

Oct 06, 2024

Always so fast, friendly, and efficient! Jamie Garibay is the sweetest and has the best customer service.

Oct 06, 2024

Customer service is excellent. They kept me informed at every step. My car looks great!

Oct 06, 2024

I had the most wonderful experience with crash champions! Kristin was amazing- empathetic, kind, and communicated so effectively with me the entire time! Plus, after leaving my car with them, all correspondence with insurance and dealership was handled for me which was such a relief. Super thankful for my experience here!

Oct 06, 2024

Repairs were completed in a timely manner and WONDERFUL CUSTOMER SERVICE!!!!

Sep 06, 2024

Excellent workmanship superb execution

Aug 06, 2024

The entire staff was easy to work with.

Jul 06, 2024

Had took my car in for inspection. But they claim they had no information based on my appointment :( had called my insurance company and they said the information was correct and everything was in place:( claim a inspector had came in looking for my car but nobody had ever contacted me. I know how systems like these works consider I use to be involved in the hotel business :) it’s very unprofessional to not have the proper information placed in the system customer service could be Bit better :)

Jul 06, 2024

Quick repair, car versus parking curb

Jun 06, 2024

UPDATE: trying to take my vehicle in to get work on the shotty job and damage service king did to my car, looks like they are using the name change to get out of thier past mistakes and dust their hands off. DONT GO HERE Total scam went to pick up my car and they did terrible work. My car is worse now then when it went in. Paint drip, didn't fix my rear light, and have this big goofy bulge were they force force fit my panels together. They also got paint (over spray) on another undamaged part of my car and ruined the panel trying to get the paint off! Highly recommend you AVOID this place!!!!!!

May 06, 2024

Great costumer service , great craftsmanship all away around 👍🏼

May 06, 2024

Great customer service, communication, and great service. Thank you!

May 06, 2024

They did such a great job on my vehicle and got it back to me faster than i expected. Would recommend them to everyone !!

May 06, 2024

Very professional. Great service and great work

Apr 06, 2024

Excellent service from start to finish! I was amazed by the results and will definitely return in the future if needed.

Apr 06, 2024

Had the best experience with getting my car repaired. They kept me in the loop and updated on all of my repairs throughout the process. The whole team was very personable and friendly. They made sure that I was satisfied with everything! Keep up the great job!

Mar 06, 2024

Great people repair done properly.

Mar 06, 2024

Make sure you do a walk around video inside and out with as much detail as possible to every aspect of your car related to work they will be doing and not: so when they ruin something you will have photo evidence. Communication was not a positive experience. I was texted my car was “100% ready” but when I went they hadn’t even started the interior work. Would never recommend based on communication and damage done to car interior

Feb 06, 2024

Contacting Service King was a complete waste of time! I will not be using or recommend anyone use this company. I recently purchased a used vehicle that had some scuffs and minor paint blemishes on the front bumper. I wanted to have the bumper repainted. So, I contacted Service King to get an estimate. I called and explained the situation to the Service King representative and I explained that I would like to have the bumper repainted. The representative stated they could help with that and asked if I would be filing an insurance claim or paying out of pocket. I explained that I would be paying out of pocket for the work. The representative set the appointment and sent me a confirmation via text. Upon arriving for the appointment, the desk clerk stated that they had completed all of their appointments for the day and didn’t have anymore appointments. When she was asked to double check, because I had a confirmation showing that I had an appointment at that time, she then stated that she had in fact found the appointment in the system. It was again explained that I would like the bumper repainted and had booked the appointment for an estimate. The clerk then stated that Service King does not paint vehicles, nor do they accept payment out of pocket, and will only do work through insurance companies. If you didn’t want my business or money Service King, you could have just told me. You didn’t have to waste my time and gas to travel out of my way for a useless appointment.

Feb 06, 2024

I took a little bit to think of what I wanted to say. I gave the rating that I did mainly because communication in the beginning wasn't that great. It wasn't until close to the end of the project that it got better. The initial project was a frame swap and front end repair on my 2012 ram 1500 pick up. And I really do have to give it to service king, this was a difficult project from the beginning and they took it on to get me my truck back. Took about 3 1/2 months to complete because it took a while to find my truck frame which is no fault on service king. Parts are hard to come by now a days and I'm also a mechanic myself so I understand. There were a few mechanical issues that arose once I got the truck back but service king was VERY QUICK to address the issues. I am overall satisfied with the repairs done to my truck so I'd like to extend a THANK YOU to them for making it possible to bring my truck home. Please work on your communication in the future. And I'd like to give a HUGE THANK YOU to Debbie for staying in touch with me and making sure the repairs were done right. And Eric for the outstanding job on the body work. I know that wasn't an easy task.

Feb 06, 2024

It has been 8 months and they still haven’t finished our car that crashed and it wasn’t even totaled. You call and if they happen to answer they give you a different story about it every time.

Feb 06, 2024

Not a good experience at all from start to finish.

Feb 06, 2024

So far so good haven't got my car back yet from an insurance claim but they were helpful and friendly will update when work is completed

Feb 06, 2024

So far so good. Repair staff obviously messes with your personal belongings inside the car. They jacked with my dash cam and covered it up I wonder what for do they need to mess with it? Are they hiding something? ***UPDATE*** went to pick up my car and they did terrible work. My car is worse now then when it went in. Paint drip, didn't fix my rear light, and have this big goofy bulge were they force force fit my panels together. They also got paint (over spray) on another undamaged part of my car and ruined the panel trying to get the paint off! Highly recommend you AVOID this place!!!!!!h

Feb 06, 2024

Useless company with useless service managers. I got in a single vehicle crash with minor damages and was recommended crash champions. They originally told me 3 weeks to fix the vehicle. I had to call the day of the pickup to see the status of my vehicle and they told me they had done no work on it and told me another 2-3 weeks. Again I had to call to get updates on my car and they would give me vague answers. They ordered one part 4 times and kept getting the wrong one according to them and they told me I had to order it or take my car to another shop. 6 months later I finally recieved my car however there were still visible damages and I have a "tire pressure monitor system" problem now (most of the damages were to my front left wheel). Useless company do not take your car here for repairs they will constantly lie to you. Before they reply with their "lifetime warranty" and "satisfaction guarantee" I have no faith that you will fix the problem in a reasonable amount of time. UPDATE: My car showed it had a tire pressure monitor problem so I took it to a Honda dealership in Canada to fix it. They said that the sensor was completely hollow and not installed correctly. Makes me question the rest of the work they did on my vehicle. Absolutely useless company

Feb 06, 2024

Very friendly staff I would recommend Service King to anyone that needs Auto Repair for damages did a great job