Crash Champions Collision Repair Stone Mesa

Nov 06, 2024

STILL HAS MY CAR! 45 days…given numerous dates saying it would be done…supposed to be done tomorrow-call tonight and told NOT READY!! No call -nothing. Needless to say, paying out of pocket for rental now…PISSED OFF

Oct 06, 2024

Extremely happy with the work they did. You can't tell the car was rear ended. Excellent customer service as well and I definitely recommend them!

Oct 06, 2024

Friendly staff

Oct 06, 2024

Great customer service

Oct 06, 2024

Great customer service

Oct 06, 2024

Sooo after having my car 1 month Had a emergency so just needed them to work with me a Lil My husband was having an amputation. They said no everything must be paid in full Before we release the car okay great Go pay my money Pick up my car to see that they forgot some rubber stuff on top. And it's making a loud squeezing noise And my brakes are all the way to the ground. Very weird ... anyways called and was asked could I bring it bk no u know my husband is having an amputation today . And for 4200 almost I should of picked my car up and had 0 PROBLEMS . Soooo not happy!!!!!!

Oct 06, 2024

We took our car to Rob and he was the biggest help. He kept in contact with me and our insurance. Our car was fixed and we have no problems. It was smooth and easy thanks Rob

Aug 06, 2024

They lowballed my repair quote for the insurance company but said they wouldn't do the work for the price they quoted. This was after I accepted it from the insurance company

Aug 06, 2024

Wish I could give a 0. Someone backed into my wife’s car and scraped up the front. They tried to charge us more to paint the rock chips next to the spot of the accident. This is after they informed my it’s gonna look worse because they’ll have to re clear coat over the rock chips and they’ll stand out. My wife got upset and the guy who was looking at it with us was very rude to her. Went to caliber in falcon. They took care of everything no issue at all. Stay away from this place.

Jul 06, 2024

I previously gave them a low rating d/t missing a mark on my car, and the manager called me right after posting it, offering to fix it asap. They did and did a great job. They were apologetic and understood the frustration which I appreciated. Yeah these guys are great.

Jul 06, 2024

Rob is an outstanding amazing man!! Im know for being a bit picky and rough, but Rob's professionalism kindness and expertise in the body work field literally humbled me!!! I'm sorry Rob, thank you for all your hard work dedication and advice! I really appreciate you and all your extremely nice and polite staff!! All I can say is wow!!! Impeccable work and craftsmanship!!! They made my Durango Hellcat look brand spanking new!!! They detailed the inside and out which was a huge bonus!!! If you mess up your car, wreck it, or do an insurance claim this is the place to take your vehicle!!! Thank you guy's again!!

Jul 06, 2024

The Manager was not able to exercise foresight to ordered and receive the parts before I drop off my vehicle for repairs. They asked me to drop off my vehicle, so I did, and I picked up the rental. Crash Campions then told me that the parts are delayed. Insurances don’t cover rentals for delayed parts. Now I need to come out of pocket for $5000 of rental. I do not recommend this place. GM did an extremely poor job at handling this situation.

Jul 06, 2024

This is the best collision shop. I went to several to have my bumper repaired and after waiting 3 months for estimates and appointments, I found this shop.The job was done in lightning speed time and perfect. The people that work there were friendly and knowledgeable. They also repaired my blind spot assist. Ten stars!

Jun 06, 2024

I called this company to make an appointment to have an estimate on the damage to my car. They gave me the appointment in a timely manner. I took off work, called my insurance company to ask them to move the claim to this body shop because they could get me in sooner than the body shop the insurance company had assigned. When I’m on the way to the appointment, I got a call from the shop and the woman who called said I couldn’t come to the appointment and that the only available appointment was for later in the week the next week. She was unapologetic, didn’t care that I was inconvenienced at all. She would not let me continue to come to the appointment and was not helpful at all. So, they must have enough business because they won’t ever get mine and I’ll let everyone know how I was treated.

May 06, 2024

They were able to get the parts in quickly and repaired my car in a timely manner. When I picked it up, I noticed there was a slight issue. They resolved the problem, spontaneously. Magnificent service.

Apr 06, 2024

I recently had my car taken in after a recent altercation with a curb. This place is an example that a lot of other shops should follow. I never had to call to check on my car because Erik kept in regular contact with me putting me know the status at any given point. REALLY CAN NOT say enough about the customer service. When i picked the car up, everything looked beautiful and untouched. It drove just as it had. I am very satisfied.

Mar 06, 2024

Customer Service is clearly not their strong suit so i'm hoping the repairs make up for it. I called in August to make an appt and was told first available was February. Understandably so as the damage is due to a big hail storm and everywhere had the same wait times. Drop off day arrives, we pick up our rental then my husband heads to the shop to drop off and gets told we can't yet because the roof part they need is on back order. They also tell us we'll need to return our rental that we just picked up because insurance won't pay for us to have it as long as it'll take due to the part not being there. I'm not frustrated that the part isn't there. What is extremely frustrating is that we had the same appointment for 6 months and the shop had to have known that day that they weren't ready for us. Instead of placing a courtesy call to us that morning and explaining the situation, they allowed us to show up to our appointment still. We took time from work and our busy schedules, got a rental, and wasted gas driving around town for this. It could have been so simple with a phone call as communication is key. On top of that, the staff were not friendly about it at all and you could hear the attitude in the guys voice. Then today, the lady calls me because apparently the part is in now ( our appt was only 4 days ago) and asks if we want to schedule to come in now. I asked to confirm the part is in now and the lady says no but it's not on back order anymore and is showing delivery time as 7-10 days so they're okay to start repairs while they wait for that part. okay great. I asked if they wouldn't mind giving us a call that morning if there are any issues due to what happened previously. she says yes. I said okay great thank you I hope you have a good day. Then, "click". Not quite sure how I receive attitude for the shops inconvenience but okay. I understand things happen and although I would have preferred to not have to wait any longer, it is what it is and I get it. What I don't appreciate is the attitude and the complete disregard for people's time. I'm hoping maybe we just caught them on a bad week and things will be different for our appointment.

Mar 06, 2024

They did a great job on my truck

Mar 06, 2024

We are extremely happy with the body work that was done here. We received daily texts, keeping us updated on the work, and our vehicle was ready a week earlier than anticipated! I highly recommend them for your vehicle's body work.

Feb 06, 2024

DO NOT TAKE YOUR CAR HERE!!! They are rude and unresponsive to any issues. They had my car for a week. Told me it was ready to be picked up. I arrived to find the damage to my car was STILL there. I called, left messages because you can’t get anyone in the phone. No one called me back. Drove my husband’s car to Crash Champions. There was a woman there who explained to me she only does the paperwork and leave word for someone on Monday. Absolute worst customer service. I say service but that’s a joke. What were they doing with my car for a whole week? Apparently nothing or if they did do any work, it wasn’t done very well. Go anywhere else but here. I wouldn’t give it any stars if that were an option.

Feb 06, 2024

They worked with my wife and I while they were waiting for parts to come into the shop. When we did drop our car off they said two weeks but they had it done in five days. The repairs were fantastic, cannot recommend them more.

Jan 06, 2024

Great place

Dec 06, 2023

Best place to get your car repaired

Dec 06, 2023

Great experience!

Dec 06, 2023

I would give this place a more negative review, but 1 star is as low as I can go. This place is a joke, took my car here and they kept in touch with the repairs. They said they replaced things that were not replaced. My factory security system doesn't work after they fixed my car and when I complained about it they convinced my insurance company that they didn't do it. Someone removed my battery and replaced it with a different battery. They said the replaced the positive battery terminal but all they did was stick a couple of nails inside of the terminal and torqued it down to where it damaged the battery itself! My AC doesn't work anymore even though it worked just fine before the accident. Don't waste your money people. Go to a dealership! It may be more expensive but so's fixing the car twice! Contacting a lawyer about the issues!

Dec 06, 2023

Like most of the Springs I had hail damage. I called around and this was the first place to set me an appointment. Lisa up front was very nice and got me on the schedule way quicker than I thought it would be. I received text to give me estimated times for pick up. I called twice and every time was given great customer service. I picked up my car and did notice a new scratch. I dropped by and Shauna was so nice. We looked at pictures and she said yes that happened during repair. We will fix that right away. I dropped off my car in the morning and she drove me back to my house and delivered my car back to my house. She was upfront and honest and they took good care of me. I was very impressed with how everything was handled. Great customer service and great work. I've already sent others here and they had a great experience also.

Dec 06, 2023

Prompt service. Very professional.

Dec 06, 2023

The mechanic that worked on my door dent did a terrific job! And my car was much cleaner than when I dropped it off.

Dec 06, 2023

They damaged my car doors vinyl on both sides, refused to fix it and failed to repair my vehicle properly leaving me with bent suspension arms. Thankfully another company did their job.

Dec 06, 2023

Think twice before trusting this company with your repairs. I am forced to leave one star but if there were an option to leave none; that is what I'd give. This company's poor communication and overall lack of professionalism are amongst the plethora of issues I experienced. My vehicle was there for repairs due to an accident. They rushed the services and "completed" the work. The shabby rushed work clearly showed upon picking up my vehicle. It had missing and disconnected parts, along with lights coming on the instrument cluster. When missing parts were pointed out to the employee the response I received was laughable. The excuse they gave was, "Oh that piece is on back order for 2-3 weeks. I forgot to tell the front desk to inform you. You will have to come back in." After continuously stressing my concerns with staff and insurance company, they kept my truck for another 4 days. No communication came from this shop about my vehicle being worked on again nor if it was ready for pickup. Clearly they realized they made mistakes, because much of the work appeared to have been redone. Instead of admitting this or giving any semblance of an apology they acted as if I were inconveniencing them when I had my vehicle towed from their parking lot. My vehicle was towed from this shop and taken to another to inspect the work. If you don't want to deal with a headache, use another shop. NOTE: Be wary of any positive reviews you see about this shop because they are incentivizing customers for them. When I initially went to retrieve my vehicle, the front desk employee advised that if I left a 5 star review, I would receive a 50$ gift card.

Dec 06, 2023

This has been the worst customer service experience and quality of work we have ever experienced both from the insurance company and the shop. The lack of communication is absolutely remarkable. I was even assigned to the manager after complaining and still zero communication. Dan and Eric were zero assistance. I have had to return after reporting poor paint work when I went to pick up. Paint didn’t match looked terrible and was textured. Additional electrical issues and knocking with the repair which they and insurance conveniently can’t replicate and cleared codes so the dealer cannot see the error codes to advise how to fix. Zero stars is not an option a Progressive the insurance of the hit a run that slammed into the back of me causing 22k in damage was absolutely the worst. Unfriendly and treated me like a criminal for a no fault accident. They will also be getting a review as well. Top it all off with me dropping off two key fobs and only being returned 1. I got told I don’t know just call around and see what they can find. Unacceptable.