Dalton Collision Inc-Knoxville

Nov 30, 2024

Dalton was more than a pleasure to deal with for my vehicle repairs! They were quick and eager to get my vehicle in for repairs and kept constant communication with me throughout the whole process! The work was equal to or better than OEM quality. In the unfortunate situation I have to go through this process again, I will definitely be relieved to do it with Dalton.

Nov 30, 2024

If you ever need a collision repair service Dalton Collision is the place to go! They were top notch from drop off off to pick up. And my car looked like new as they detailed it before I picked it up. I certainly didn’t expect that.

Nov 23, 2024

Wonderful body shop! Keeps you informed from start to finish and fair pricing. I will definitely use them again if I need to.

Nov 16, 2024

I was hit by a car and my entire driver side was crushed from front to back. Dalton did a great job fixing the car kept me in the loop by texting me every day to let me know where my car was in the process the people were very friendly and nice, I was pleased with the whole experience. Thank you.

Nov 07, 2024

Highly recommend! Very easy to work with and had everything set up and ready to go when I arrived. The repairs were done very quickly and quality work. Thank you so much Dalton Collision staff!

Nov 07, 2024

I got recommended to this place is it was the best choice!! They were very nice and willing to help from the start. I loved my car after everything it looks brand new. Would definitely recommend this place to anyone !!! Thank you guys so much

Nov 07, 2024

I had a great experience with Dalton, everything considered. I would definately recommend them.

Nov 07, 2024

This was the best car repair experience. I received my car back clean and shiny. They kept me informed all the way and the service was phenomenal. Way to go Dalton!!!!

Nov 07, 2024

Very satisfied

Oct 07, 2024

This is an update from a previous review. They repainted my bumper and did a excellent job! Would definitely recommend them to everyone, and would go to them again.

Oct 07, 2024

Dalton Collision fixed our car perfectly and quickly. Their staff is extremely courteous and efficient. They made the process very easy and pleasant.

Oct 07, 2024

Dalton Collision was terrific in every way. They're so communicative, everybody was really nice, and they truly embody the spirit of under promise and over deliver. While I know we don't hope to ever need a body shop, I am glad to have found one I will return to when needed.

Sep 07, 2024

Communication was poor. When I took my car in to get an estimate it was 3 weeks before I heard anything, and this was after I called to ask for updates. I left messages but they were never returned. I have never had a car accident or repairs before and was unaware how long the process would take, but I would expect those who deal with car insurance would have been able to help me better understand the timeline. Maybe I was more in the dark bc I was filing the repairs through the other driver's insurance, who was at fault? When their insurance would not cover the standard wheel repair, Dalton did little to guide me on how to handle the situation and I had to call the insurance company myself with little knowledge on what the issue actually was. When I dropped my car off, I asked them if I could see an estimate to repair a small scratch on the back corner at the same time. They said they would write an estimate up and get it to me. I never got it, despite the person checking me in taking a moment to write this down on the intake form. When I picked up my car and asked about it later, they said there was no record. I received an automated text on August 15, saying my repairs were done and that they would be calling to set up a pickup if they hadn't already. They didn't call, so I started calling and left messages multiple times, none of which were returned until 8/23. I work at a busy hospital and was on call with inpatients Friday through Monday and couldn't get there until Tuesday. When I tried to set up a time on Tuesday (between patient appointments), they told me 1pm could be tricky bc lunch. I told them I could make anytime between 12:30-3pm work, to which I was told that entire time is lunch break and although I could come at that time, it might be a delayed process. I went at 1pm. My car was covered in tree sap/pollen, to the point I couldn't see well out the front window. But I needed to get back to work, so I decided to just leave after sharing my disappointment in the communication (they said they could make an estimate for what I asked for at the time of the drop off, but I had to go and they had my car 4 weeks to make that estimate). My car had a new clunking noise from the front passenger side, so I turned around and took it back. One of the women from back took it for a drive and agreed their was a noise, particularly when at slower speeds, and took it back on the shop for a technician to look. The technician couldn't find anything wrong, so he asked if he could drive it. He did, but then there was no sound. At this point I had to get back to my patients at work as it had been 1.5 hrs. The technician apologized for the sap covering the car and said I should drop it off for them to clean when I had more time, but they cleaned the windshield for me so I could at least see out. Aside from the noise and debris on the car, the repair seems to be complete.

Sep 07, 2024

My truck was done 3 days early and was perfect... Jeffrey was awesome and easy to work with.

Aug 07, 2024

Dalton Collision did an exceptional job with repairing my Jeep...twice. The most recent occasion involved an insurance they were not familiar with (AAA), however they worked with my insurance company and did a quality job. Would highly recommend their services!

Aug 07, 2024

I am currently working with Alexis and Tiffany at Dalton Collision. The experience couldn't be better so far. I have not had a major accident before and they have been extremely helpful and prompt responding and guiding me through the process of getting my vehicle repaired.

Aug 07, 2024

I recommend Dalton Collision to anyone... They do great work.. They get the job done the first time and the right time.. They make it look like it never happened.. Thanks for another great job..

Aug 07, 2024

Was rear ended and caused 11k worth of damage. Have a F150 (aluminum body) they did an excellent job. They were very thorough in their repairs. Exceptionally good job

Aug 07, 2024

Dalton Collision located in Powell TN executed an excellent job on my vehicle. True professionals.

Aug 07, 2024

Dalton Collision was great from start to finish with my daughter's car. Their communication was amazing. The finial product was beautiful. They handled insurance beautifully and even the rental car for us. I highly recommend them!

Aug 07, 2024

Dalton did excellent repair work on my car - great body and paint work! They kept me informed along the way. When I picked up my car it was completely detailed inside and out. Thank you for excellent customer service! I can highly recommend Dalton Collision.

Aug 07, 2024

Dalton does excellent work. They have fixed our car 3 times. They are all friendly an they can make your car look new. Definitely recommend them.

Aug 07, 2024

Fernando was absolutely awesome! My car looks great.

Aug 07, 2024

Fernando was so nice! Dalton Collison made getting the car repair so easy from drop off to pickup. They keep you well informed of what stages your vehicle is in. And as promised we picked up on the date they promised!!

Aug 07, 2024

Great experience from start to finish. Insurance suggested Joe Neubert or Dalton collision we chose Dalton and we do not regret this decision at all. A tree limb fell while driving and hit my hood, grille and bumper. They made my car look like the day I drove it off the lot. They handled all the rental car arrangements and kept us up to date on the timeline of our car. So easy to talk with during the entire process. They do phenomenal work, we cannot recommend them enough!

Aug 07, 2024

I had an excellent experience with Dalton Collision-Powell! The repair quality was top-notch, and my vehicle looks as good as new. The customer service was outstanding; they kept me updated on the progress and explained every step of the repairs in detail. I highly recommend them for their professionalism and dedication to customer satisfaction. Thank you, Dalton Collision-Powell, for your great service!

Aug 07, 2024

The team of people I dealt with was fantastic. They was nice. Kept me informed every step of the way. And my car was repaired and back to me in a week.

Jul 07, 2024

From initial consult to finish this company and staff went above and beyond to repair a vehicle of mine back to pristine condition. As an extremely particular person with my belongings, Don made sure every detail was covered. I highly recommend Dalton for all your car needs. 🇺🇸

Jul 07, 2024

I’ve trusted Dalton with 2 different vehicles and I wouldn’t take my car anywhere else.

Jul 07, 2024

What a great experience and I can’t say enough good things about this business. Don Hill really helped us out. I definitely recommend Dalton Collision for any repairs needed.