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Dan's Toy Shop

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4.8
(698 reviews)
Review highlights

"… and putting me in the hole several hundred dollars, I was able to follow their advice and let the dealership do the rest. That's building trust right there. Much respect."

"Terrific service, wonderful staff, excellent and timely work!"

"Gave suggestions for what needed to be done and prices for those services."


Overview

Categories

Auto repair shop, Oil change service


Hours

Sunday

Closed

Monday

7:30 AM - 12:00 PM

Tuesday

7:30 AM - 12:00 PM

Wednesday

7:30 AM - 12:00 PM

Thursday

7:30 AM - 12:00 PM

Friday

7:30 AM - 12:00 PM

Saturday

Closed


Description

We are a woman & family owned business that provides quality service & repair for Toyota, Lexus, and Scion vehicles, including the hybrid models. We install factory parts and our services are backed by a nationwide 3 year/36,000 mile warranty. We treat our customers as we would like to be treated. We genuinely care about our customers and their vehicles. It shows in every aspect of our work. We have non-commissioned technicians & service advisors so you won't be pushed into doing any unnecessary work just to make someone's paycheck better. We spend time with our customers and try to educate them about their vehicles. If you'd like to have a better automotive repair experience, give us a try.


Reviews

Dec 05, 2024

Highly professional. Mechanic found issues that Desert Toyota missed (even though I paid Toyota for the inspection). Also, they noticed that Desert Toyota installed the incorrect size oil filter too on my previous oil change so I was able to file a complaint with Desert Toyota and get a refund. And that's why I trust Dan's Toy Shop and was comfortable having them replace my radiator and hoses yesterday on my 2010 FJ cruiser. (I'm never going back to the Toyota dealership!) Dan's Toyota Shop equals zero headaches. Top notch professional place in Tucson on the corner of Tucson and Ft Lowell.


Dec 04, 2024

Snowbirds beware!!!! Buckle up I got some explaining, I have worked as a flat rate tech and a book rate one. Do I know exactly how its figured, no? I assume it is some mythical actuary somewhere, but its unimportant. EVERY job has a book rate. Basically every single thing on a vehicle is calculated to expect a job to be done in X hours, you get it finished early Bonus! (often the shop and the tech split the difference). So if you look up book rate on a brake job it will say, lets make math easy, 2 hours, you pay the labor rate of $155/hr then cost of parts and shop supplies. You are a master tech who has done this 20 times a week for 10 years you can get it done in 45 minutes. The customer gets charged 2hrs $310 the tech gets paid their rate of $60/hr for the book rate they made $120 for the 45 minutes and the shop can take another job. But lets say you are here for the winter from Michigan and your brakes are CRUSTY and RUSTY they snap every bolt and need an air hammer to pull the rotors and calipers it takes them 3 hours the tech still gets paid 120 the shop cant take another job but oh well that is why its BOOK RATE, YOU TAKE YOUR LUMPS. Now heres why I am giving them a 1 star when you quote me a job based upon book time and then say you will CHARGE me actual time because my stuff is crusty and rusty but you are used to arizona dusty only, This is when I have a problem. YOU LIVE BY THE BOOK YOU DIE BY THE BOOK. I wasn't asking for anything custom, just normal service but they wanted to charge me for shop time when other jobs were charged book time. Pick one but not both. Any ways I will say they know their stuff and gave me honest answers but quoted me 2 different ways for my az car and my northeast car. If you got a car from the tundra get it fixed somewhere else.


Nov 15, 2024

Wow, these guys are the real deal! Not only did Dan's Toy Shop point out where another shop went wrong in fixing something, they also pointed out a couple other subtle things (felt during driving) that I also noticed but the Lexus dealership and another shop did not during a PPI. The difference in ride quality, after some repairs were done, was night and day (felt like a whole new car). I will be coming back!


Oct 06, 2024

I have been to Dan’s Toy Shop three times. The service is simply exceptional. They are honest, highly qualified, prompt, and I highly recommend them.


Sep 06, 2024

Dedicated staff in caring for your Toyota and Lexus.


Sep 06, 2024

They are knowledgeable, direct, and they helped me out of a real mess.


Aug 06, 2024

Great place, fast service, reasonable labor rate. They only use genuine parts which is fine, just expensive. Their notes on work are very comprehensive. Wish I'd found this place when my warranty first ended, would've saved a lot of money.


Aug 06, 2024

The customer service started out nice. I called to make my appointment for 60k maintenance. It was set for 3 weeks from time of call. When I dropped off my car, the rep at front said oil change, and I reminded her of the 60k maintenance I wanted for the car. She confirmed with me that is what I wanted and said she would call to update me. I got a text several hours later saying car was ready. When I picked it up she then told me that transmission oil is recommended to be changed along with spark plugs that should have been done at 60k. I told her that is why my car was there in the first place. She then proceeded to tell me that transmission fluid could only be changed when car was completely cool, which I would have had to leave the car overnight so they could complete right away in the morning. And that Toyota had only recently changed that spark plugs needed to be changed at 60k rather than 120k. I shouldn't worry and she doesn't recommend that clients change them at the 60k mark. So all that was done was basic inspection and oil change. I looked at my maintenance guide and refuse to believe that a car repair shop that specializes in Toyota didn't know what needed to be done. I am then going to put the blame on the front office person that didn't listen to the 3 times (one additional time by my husband when he left a message to schedule initially) I told her what I wanted done with my car. When I made my appointment she could have told me that I would need to leave my car overnight for the car to be cool to take care of the transmission fluid. She didn't call to follow up with me like she said, or we would have caught this earlier in the day, and at the very least had the spark plugs addressed. I would like to say that I never saw nor spoke to any mechanic. So I don't know if it was front office break down or laziness on behalf of the mechanics as they did a full inspection on my car. I will say that my car is in no danger of falling apart and I can still get these things done. My complaint is completely with front office and lack of apology for her mistake, her trying to console me with some Toyota policy that she doesn't think is a serious issue. And she did nothing to address that she made a mistake. I won't use Dan's Toy Shop in the future and I won't recommend to my family/friends who drive Toyota brand cars. If I wanted this hassle I would have gone to the dealership.


Jul 06, 2024

Great local Toyota shop that has treated me right for years! Highly recommend!


Jul 06, 2024

Great service !!!


Jul 06, 2024

My hubby and I go here. Fixed my car PROPERLY when two mechanics failed. Excellent people.


Jul 06, 2024

They see you by appointment. Went to their shop and requested brake and general vehicle (2007 Toyota Camry) inspection. It took about 2 weeks to get in because of my travel plans around Memorial Day and availability. Detailed report on front and rear brakes along with brake vibration thru steering wheels along with repair cost estimate. Detailed report on other possible repair considerations based on car age and mileage from full vehicle inspection. Cost of the inspection service: $99.95. Elected to have brake repairs. Impressed with inspection report.


Jul 06, 2024

This place does good work… communicate details daily.


Jul 06, 2024

Very thorough, helpful and knowledgable and the price was so much better than the dealer.


Jun 06, 2024

Dan’s Toys are efficient, fair and friendly! Great communication and got my vehicle back ready to go! :-)


Jun 06, 2024

Dropped my car off because I thought it had a bad front bearing. They checked my car and turns out it was ok. They didn’t charge me anything event though they spent time checking the car! Will be going back to Dan’s when I need service for sure!


Jun 06, 2024

Excellent service and communication.


Jun 06, 2024

First time at Dan’s and had a good experience with some basic work to my Tacoma. They took the time to research what work had been done in the past and made some good recommendations for future work. Pricing was fair. I like the fact that they only use genuine Toyota parts/fluids and stand behind their work with solid warranties. After some mis-diagnosis’s at other local shops I was looking for a reputable and experienced shop to help me get my Tacoma to 200k and beyond. I will be returning to Dan’s Toy shop!


May 06, 2024

Brought in a Tundra with non-functional 4wd. They provided an very thorough diag of the issue with a line by line breakdown of tests performed and findings. This shop seems to strictly adhere to toyota repair guidelines. Although their quote was high to r&r the transfer case actuator (not worth it for year/value of truck), their detailed diag writeup should be enough to complete the repair myself. Reading the diag writeup I can tell this shop is extremely knowledgeable on Tundra repairs. Would recommend this shop and I’ll be taking my new tundra there for maintenance.


May 06, 2024

First time there and with a new to me 2010 Prius. Had their inspection done and was provided a complete report. A few things to think about but the car is in excellent condition. No selling me anything! They were completely honest and the prices for repairs seemed very fair. Very nice and informative. Overall a great experience. I wonder if they will work on my wife’s CRV?


May 06, 2024

Front desk was very nice and Dans work was honest and thorough. No crazy and unnecessary maintenance recommendations either!


May 06, 2024

Good service and prices! Thanks, Perry!😉😎


May 06, 2024

Never been to a shop like this. The owner put so much time & dedication into the issue my Corolla was having. Really great experience and will only be taking my Toyota here moving forward.


May 06, 2024

The staff here is very helpful and friendly. They did a very thorough inspection for me, and helped plan out some of the work I was going to need.


May 06, 2024

Very professional and proficient. Very through inspection.


May 06, 2024

Very professional, kind and thorough. They take the time to explain everything. I will highly recommend Dan’s Toy Shop to all.


Apr 06, 2024

Have been a customer for several years great service and have always done an excellent job


Apr 06, 2024

Nice little waiting room. Organized front office Nice people


Apr 06, 2024

We bring our Toyota to Dan's Toy Shop because we are confident in their abilities to diagnose and repair our vehicle correct the first time.


Apr 06, 2024

First time using their services, they did what they said they would do, and what to expect at the next service date. Already have an appointment for services by Dan’s Toy Shop on our other vehicle, which goes to show that I trust them with our vehicles.


Apr 06, 2024

Honest, kind. We were given all the necessary DETAILS to make our decision.


Apr 06, 2024

I have been with Dan's Toy Shop for over 20 years. They are awesome! Angela and Dan always help me when I have a problem with my 2002 Four Runner. They are extremely affordable and very honest about any work to be done on the vehicle. In my opinion, they are the best in Tucson!!


Apr 06, 2024

This is my first time using Dan’s Toy Shop and it was great experience. Staff is friendly, and my car was delivered as promised no up charging or maintenance plans to try and sell. I’ll be coming back again.


Mar 06, 2024

Honest, thorough, dependable. Highly recommend!