DARCARS Toyota Baltimore Service Center

Nov 28, 2024

Great service Douglas Blaker was very professional and informative. I will be returning for every service

Nov 14, 2024

Angelote al 100 muy amable

Nov 05, 2024

We were provided with great assistance from all employees but Mike helped us out a lot with providing with good costumer service.

Nov 05, 2024

Dropped my car off last Thursday to have a crank no start issue looked at. They got in my car turned the key and said it doesn’t start needs a new engine. They also said it’s leaking oil however it’s been sitting there in the same spot for almost a week and no oil on the ground..funny right. It also sat it my driveway for more than a week and no oil…they filled it with 5 more quarts of oil so it has 10 quarts in it when it only requires 5… tried to sell me an engine because “car has to many miles to service” absolutely incompetent mechanics. Told me the diagnostic fee would be waived and when I arrived they still charged me and also added “miscellaneous” fees. Horrible business practice. I wish them the best of luck.

Nov 05, 2024

Friendly staff. Doug is a big helper with patience! Easy process. Good deals

Nov 05, 2024

Jessica help me doing service well...I'm very satisfied...thankyou so much

Nov 05, 2024

😎😎😎😎😎

Oct 05, 2024

Anderson was great he took care of my vehicle . He is awesome!!

Oct 05, 2024

Anderson was the best! Thank you very much

Oct 05, 2024

Awesome service. From the moment I arrived. Pleasant greeting and attention check in. Offered a great deal and explanation of services offered. Clean place and good service. Will be back. The guy Mike with locs took good care of me and should be recognized for good service.

Oct 05, 2024

Douglas Blaker did a fantastic job. Thanks for letting me know about the prepaid service deal. Will be back soon.

Oct 05, 2024

I had a great experience at Darcar Toyota in Baltimore, thanks to Jessica Carnucci. She handled the replacement part I needed with professionalism and respect. Her thoroughness and helpful attitude made the process seamless. I truly appreciate her excellent service and would definitely recommend her to anyone needing assistance with their vehicle. Thank you Jessica!

Oct 05, 2024

Jessica was extremely helpful and attentive. Was able to move the schedule around to accommodate a last-minute walk-in appointment.

Oct 05, 2024

Jessika is the best service adviser always so helpful

Oct 05, 2024

Mike was a great help , helped me schedule my next appointment when I couldn’t find a good time . Great service and fast !

Oct 05, 2024

Mike was very honest polite and good with people recommend servicing with him anytime !

Oct 05, 2024

Mui biem atendida excelente servicio anderson medina mui biem

Oct 05, 2024

Quick, fast, and reliable. Great customer service

Oct 05, 2024

Smooth and great customer service, Jessica did an excellent work!!!

Sep 05, 2024

Melinda is my service advisor and always takes such great care of me and my car. She really is amazing as I always see her taking care of so many people and things at the same time and doing it all with a smile. Thanks Melinda as always!

Aug 05, 2024

Its a great services from anderson he help out a lot of

Jul 05, 2024

Arrived on time for my appointment, waited an hour, then left. They never told me that they were backed up. Luckily, I heard them tell another customer when he asked for his keys and left after waiting 3 hours. Good place if you are really fond of waiting rooms.

Jul 05, 2024

Decent Toyota dealer I asked for an engine swap and the answer was almost $7000

Jul 05, 2024

Friendly customer service but extremely disorganized. Staff is confused on service status, miss appointments, and often provide conflicting information. Wish I had the confidence to come back as the staff is respectful and tries to be helpful, but the reality is the management of this place is absolutely dreadful. Surprised they've let It carry on this long.

Jul 05, 2024

I am currently sitting in the waiting area and have been since 12:55. My appointment was for 1 PM. It is now 2:55 PM. A person across from me was told to call into work to let them know she would be late. She was here before me, and her car was just now being serviced. I will not be coming back to this location to have my car serviced. I only know they are double booked because I heard people talking at the front desk. No one has come to me, to apologize for the delay or to tell me how much more time I will have to wait. When I did ask the only thing I was told was that the car is being serviced now. Update I am still here after and asked to speak with a manager twice. It is after 4 PM.

Jul 05, 2024

I first with Melinda the manger She’s amazing vehr attentive excellent customer service; She took care of me; She took time to listen to questions and answer them, and concise diligent manner; She got a car to drive me to the diner while my car is being serviced and my car was serviced really fast like less than an hour just the way it felt it was great service and I also met Miss Jessica . she was amazing as well very helpful. I had certain questions and she was able to help me with that and Xavier was the one who drove me back-and-forth. He was very respectful, polite and got me safe back and forth. If anybody wants to come to this Dott Toyota center, I think that they will be treated with the upmost high-class quality service very professional people. I think this is the one that you need to pick their very. Awesome ; I suggested dark as Toyota gives these three employees the best bonus raise and a day off they deserve it they worked hard for it!!!! Respectfully, yours as satisfies customer Evelyn. :).

Jul 05, 2024

Vehicle not ready as promised. Poor service.

Jun 05, 2024

Anderson Orellana buen servicio al cliente muy buena persona

Jun 05, 2024

Excelente la atención de Anderson Medina

Jun 05, 2024

I came in because the gas mileage on my Corolla 2020 was severly depleted and was having some issues accelerating. I went in on the first appointment on a Thursday and was told that it was "too late" to do the kind of work I requested (a diagnostic)... it was 4pm. On the next appointment I rescheduled, no diagnostic or anything was run, the guy just told me I needed to clean out the fuel system and as a college student with no knowledge in cars, i said yes. When I went to pick up the car, he told me there was an issue with the battery after an inspection was done.. The problem was literally the faulty battery. They made me spend $275 on a fuel system clean that wasn't even warranted. As a COLLEGE student, this is a lot especially when the actual problem could've been addressed had they actually done their job and done the diagnostic/inspection like I originally requested instead of just glancing and assuming the problem. Now instead of just buying a new battery, I had to spend over $400.

Jun 05, 2024

Made an appointment here for a tire rotation (not even an oil change) and proceeded to sit and wait almost 2 hours. Since I had received no updates, I approached an associate and was told they hadn't even started. If they knew they were hours behind from the moment I walked in the door, they could have at least told me instead of wasting my time. I left without even receiving my service and you can bet when I reschedule, it will certainly not be at this dealership.

Jun 05, 2024

Melinda and the person who completed my state inspection were great!

Jun 05, 2024

Melinda was super lovely! Went in for an oil change and left feeling reassured that they had done a full inspection. Grateful for their help

May 05, 2024

Very friendly and clean atmosphere. Jessica assistance was so helpful. Her and Melinda are so knowledgeable about the services offered. Not sure of all the names but the guys that were there were very respectful.

May 05, 2024

When we began coming to Darcars our experience was fine but it has gotten progressively worse in the past year and a half we’ve been using it’s service. We were put in danger because a technician didn’t fully tighten the wheels after the tire rotation and my husband almost got into a horrible accident. The wait times are ridiculously long, with little transparency as to what’s going on with your vehicle.. whenever we come in there is always an enormous line of other people also not being dealt with in a timely manner. Unfortunately we will no longer be servicing with Darcars Toyota of Baltimore.

May 05, 2024

Worst place ever!!! Stay away from this place, they gave an appointment for a oil change , they said it would take one hour. After 3 hours, they did not even start. I wanted to give a ZERO star but is not possible. Very unprofessional.