Davis-Moore Chrysler Dodge Jeep Ram Service

Oct 07, 2024

Very nice service center. Family has been coming here for over a decade. Still the same great service and helpful staff.

Sep 07, 2024

Unprofessional group

Jul 07, 2024

Bought my Jeep there in 2016, still runs like a charm. Updated my score.

Jul 07, 2024

I have never had such great customer service as I have with Jeff Williams. Jeff is the service manager and is beyond awesome . I would buy another Jeep from Davis -Moore just because the after care is awesome . I think Davis - Moore should recognize him as a MVP !

May 07, 2024

We've bought 2 vehicles from Davis-Moore from Mazda and Dodge they have always stand behind their word

Mar 07, 2024

I would never trust my truck to anyone else

Dec 07, 2023

First time at Davis-Moore CDJR. Pros: *+3 Stars* The main repair and oil change were good and resolved the problem I most needed to be fixed. They also installed the engine air filter I brought in, popped a loose fog light back into place, and did a software update for free which was awesome. Problems: *-2 Stars* A minor repair I had requested was to have a brake problem resolved. They initially charged me over $200 to "resurface front rotors, and ruff up front brake pads", which in my opinion was pricey for the scope of the repair. Upon receiving the car, it only took until the first stoplight for me to encounter the problem again, but even worse. I took it back to Davis-Moore and was told they addressed the problem at the front wheels in lieu of the rear because that's where most of the noise was coming from and "it sounded even worse before the repair" which--to me-- implies they only repaired to mitigate the problem, rather than do all 4 wheels and resolve the issue altogether. I'm not a car mechanic, so maybe I did get what I paid for. The additional repair for the back wheels would have been a further Buck and some change thus I decided to cut my losses and stop there.

Dec 07, 2023

Good people

Dec 07, 2023

Great service and fast!!

Dec 07, 2023

Thank you to the Davis Moore team for helping me correct my car problem immediately without hesitation.

Dec 07, 2022

***FINAL EDIT I spoke with Chris today and he clarified several of the charges, and how miscommunication occurred between the first dealership's shop and Davis Moore. It was an unfortunate deal to be caught in the middle of, but evidently the first shop was informed that there would be a 7-10 day service wait, and failed to inform of us (the customer) of this. This of course led to lots of frustration on our end, feeling like we never knew what was happening. I suppose that's pretty well par for the course though, since this car has had nearly $5K in repairs this summer. Thank you Chris for explaining and helping to alleviate some of our frustrations by bringing to light some of the miscommunication that we were subject to. *** ***EDIT Per owner's response on Google, I called two days ago to discuss issues outlined below and have not yet heard back.*** I would not recommend Davis Moore for service. Our car was with them for 3 weeks and 2 days. From the service ticket, it shows that work never begun on our vehicle until 2 weeks after it was delivered by the first shop we had tried. The original shop couldn't figure out our van's misfiring and thought maybe a Chrysler dealership could find the issue. So after waiting two weeks and hearing nothing, we called to check on the van. It was at this point that our ticket was opened. Upon pick up of the vehicle, the employees informed my husband that they would not drive the van back to the original shop since he had a loaner car from the first shop and needed the van driven back. Our service also ended up being $350 when the original over-the-phone quote was $230-240. Maybe they didn't itemize for a diagnostic? I'm not sure. The ticket was vague, and actually even under the wrong name and address. Further, the original shop was flabbergasted when we dropped off their loaner car after leaving Davis Moore. They said that they do the same test for $80 that we were charged $350 for. Yikes! To top it off, my husband had to stop just minutes from the dealership to refuel since the van was on empty. The ticket indicated that test drives were taken. So that made for a good laugh when he got it home and we took out the "We proudly use and recommend QT gas" floor covering that they had placed.

Dec 07, 2022

Great experience every time I go here, bought a few vehicles over the years and have taken my truck in for service a few times always up front and honest! The last time really made me a customer for life, I was too busy to get my truck in for a recall. They came and picked it up made the repairs and dropped it off before noon just like they said they'd do! Would recommend to anyone!

Dec 07, 2022

Heard a noise as I was riding. Took my car in unannounced and received service, although it was a minor repair, their response was great.Thank you for peace of mind, my problem solved and can't thank you enough!

Dec 07, 2022

Honestly appraised the problem and repaired it

Dec 07, 2022

I usually receive help from Terrence, who is absolutely fabulous, but this time Padraic helped me. They took care of my Journey (after damage due to driving through high water), explaining the process along the way. It only took a week to complete the repairs and I was back on my journey with my Journey. The only thing that could have improved my experience was that they took care of the body work there as well.

Dec 07, 2022

It took several days waiting on the parts, but we've always trusted Davis-Moore in Wichita, to sell and service our vehicles. (Over the years we have purchased 10 vehicles from Davis-Moore). So it was worth the wait and we drove out with not only our Chrysler van repaired and in excellent working order but also our one ton Dodge Dually Truck. Bob provided great customer care as we really appreciated being kept informed. With care like this we will be coming back for our next vehicle. I would recommend Davis-Moore to our friends both as a dealership and specifically to our service and sales people. Thanks,

Dec 07, 2022

Michael kept me informed and got the repairs done quickly! He did an excellent job!

Dec 07, 2022

My husband and I recently purchased our 3rd vehicle from here. The sales experience was great, however when we went back to schedule service they did not have a loaner car as was promised during the sale. Additionally we located damage to the vehicle once we were home and expressed this to the dealership and our salesman assured us this would also be fixed. When we scheduled the repairs the dealership refused to fix the issue. There were no issues disclosed to us about the vehicle - we located and disclosed all issues to the dealership. I will not purchase from here again because of the poor communication and false promises made.

Dec 07, 2022

Sent my 2019 ram there to have the window wipers repair along with gauge cluster. Took over a month to get my truck back and when I did receive my vehicle back, found a fresh door ding in my rear passenger door and the wiper problem was made worse then when I took it in.

Dec 07, 2022

Some of the worst customer service I've ever experienced in my entire life. The service manager in particular called and threatened me in an attempt to change my rating after a previous bad experience. Unfortunately, since my warranty required me to bring it here, I was forced to spend hundreds of dollars and several weeks of my life dealing with their bad attitudes, just for them to tell me that there's nothing wrong with my vehicle when they're clearly is. Don't bring your vehicle to any of these scam artists unless you love spending money and seeing zero results. They will not lift a finger to diagnose a problem and rely solely on computer readouts from the vehicle, on which they lie about or omit results to customers that would require them to do necessary repairs under warranty. BAD BUSINESS.

Dec 07, 2022

Very good experience...our Durango broke down and the repairs cost more than it was worth and they put us in a vehicle and got to our pricing without any issues

Dec 07, 2022

We were driving from Lincoln NE to San Angelo TX and had to make an emergency stop in Witchita KS because the men at N Street Lube in Lincoln failed to properly put our car back together after a routine oil change. They had even left a drill bit extender in the undercarriage panel. While driving on the interstate the car was making scraping noises and we needed to stop and have it repaired. Thank goodness for Davis-Moore mechanics Gustavo and Harry who put it back together properly for us. We were taken care of wonderfully by every member of the staff! Thanks Davis-Moore!! You guys are awesome!!!!!

Dec 07, 2022

We've taken several vehicles to this place for service for years. We usually purchase the oil change package deal because we used to have confidence in their quality work and it lowered each oil change to a very economical price. The past 3 times we have taken vehicles in for an oil change, the fluids were not topped off in the vehicles were not vacuumed, as stated in the details of the purchase. Today, we needed an oil change before hitting the road. While removing the oil filter, somehow the oil filter housing was broken, or an oil pressure sensor was broken. As much as I know about cars that almost means the same thing? We were told it would cost us $300 to repair.... it is so disappointing to hear that we get to pay for something we did not break. It was not a "normal wear and tear" sort of issue; it happened only because of the work they were doing! Lesson learned. Any recommendations for a good honest service station?

Dec 07, 2022

While traveling, my key fob stopped working. Jason G in the parts department was able to make a simple repair. I was expecting the hard sell on a new fob ($$$). Thanks to Jason for treating a loyal Mopar guy like family. You make a difference. Neal

Dec 07, 2022

Always interested and helpful despite being busy.