Desert Oasis European Auto Service & Repair

Dec 06, 2024

Repaired my immediate concerns and advised me on future repairs

Dec 03, 2024

Excellent service and very competent and knowledgeable technicians

Nov 30, 2024

I was provided a very detailed summary including photos of what was needed. Service conducted was exactly what was quoted.

Nov 23, 2024

Folks, if you have a European car and don’t want to go to a dealership. Because most of the time your dealer could really be very expensive and really rip you off. I recommend Desert Oasis European Auto Service & Repair. They are professional and do excellent work. Great people and honest. And the price is very reasonable. I highly recommend this place.

Nov 23, 2024

More than pleased with the service Desert Oasis provided on our Audi Avant. From the initial phone call to their follow up after, they were timely, efficient, courteous & got us well taken care of. Thx Anthony!

Nov 16, 2024

Desert Oasis offered great service, and was able to complete the work super fast! Highly recommended!

Nov 16, 2024

Quality service at an honest and competitive price.

Nov 16, 2024

Yes the issue is now fixed. I went and bought a new battery for my car and now it seems to be running great again.

Nov 07, 2024

Great service! Very professional.

Nov 07, 2024

Service on car and working with Anthony was great! Picking up the car I informed them I need the car when they open at 8 because I have work across town at 8:30 they had to call employee to bring my car back the employee parked my car in the other bay across the parking lot sitting in my car I had to ask him to get out so I can leave. I was 16 mins late for work. Frustrating if I’m being proactive they need to communicate better

Nov 07, 2024

Transparent and Professional

Nov 07, 2024

Desert Oasis was quick with diagnostic of what was wrong with my car. The folks in the office were kind and professional.

Nov 07, 2024

Excellent service. I definitely recommend Desert Oasis to anyone looking for quality service.

Nov 07, 2024

Fast, friendly people, excellent service

Nov 07, 2024

Friendly, honest and quality work.

Nov 07, 2024

I really appreciate all your help, you guys are awesome!

Nov 07, 2024

This is the second review from my first I went back to this place and talked to the owner they were very helpful I recommend this place to anyone The owner seems like a genuine guy thank you

Oct 07, 2024

DON’T BRING YOUR RANGE ROVER HERE. I took my Range Rover sport hse in for a small coolant leak. Just wanted a diagnostic to pinpoint where the leak came from. They quoted me over $4700 because it has a supercharger and I needed to replace the entire coolant system. My car doesn’t even have a supercharger?! When I asked them where the leak was they couldn’t tell me. Said they would need a camera to really tell and proceeded to charge me a diagnostic fee. They will take advantage of you if you let them. Don’t let them.

Oct 07, 2024

Excellent service! Extremely professional! They were able to get my car serviced promptly. And the price they charged out the door was less than originally expected. Will definitely continue to get my car serviced here!

Oct 07, 2024

Was given a quote from another place for twice the cost and a few WEEKS to make the repair. These guys at Desert Oasis are trustworthy and did an excellent job quickly to get me on my way!!

Oct 07, 2024

Disappointed. All I ever asked from anyone touching my car is transparency and I didnt get that instead I feel I got hosed. I just recovered from a stroke and being out of work finally got myself together financially to get some work done on my neglected Porsche. I recently moved down the hill from Summerlin and was new to this neighborhood and was looking for a shop that will act as my primary shop for I have several things to do. First before I go in let me start by saying Anthony and Bill were really nice and professional and the best thing about this business I do not blame them for doing their jobs. I understand that there is a sales element in the Service Advisor position as I was a trainer in corporate sales so I understand the techniques used. So back to my repair. I needed brakes I called spoke to Bill and asked for pricing on front brakes. I was given a quote for $1,300 other shops in the area had given me the same pricing so I decided to go with Desert Oasis based on the good reviews. I had another issue which was an oil leak but I was told it would cost me $200 for them to me where the leak came from. I only had a budget of $1500 that day so I was unable to find out about the leak which started my disappointment. So as Service Advisors go Anthony sent me a very thorough, accurate and comprehensive service advisement with pictures of everything that need attention at some point that came up to $10,00 dollars $7000 was control arms ( more insanity) he said I needed. He also suggested i get a $286 oil change which made zero sense because I came in telling them I had a leak why would I get an oil change when you are telling me I have to pay to tell me where its coming from again I understand labor I just didnt have it. So at this point I just want my brakes fixed so I can pick up my car. I then get a call from the service manager Armando who to me sounded like he annoyed that I didnt have more money to pay for whatever they was going to tell me the leak was coming from. I then had to signs some waiver that they warned me that driving a car without oil can damage the car ( as if I already did not know this). I felt I was being scared into a repair I knew I needed but did not have the money for. Armando using the scare technique made it sound like it would be a danger to drive it when I drove there in the first place. Even with all I said my disappointment didnt come until after I got my car. So I pick up my car $1,460.00 for 2 front rotors 2 Sensors the pads and labor. I got home still annoyed I still didn't know where the leak was coming from. I then started looking at my receipt. My parts cost $990.00 $300 for each (2) rotor and $274.00 for the pads, 102.00 for (2) brake sensors and I paid 259.00 in labor a shop fee of 37.85 a Hazmat fee of 31.54 and 132.34 in tax for a total of $1,483.86. Before I go on here is my big thing I DONT CARE WHAT LABOR COSTS but DO NOT FLEECE ME ON PARTS. So remember when I said I called Bill to ask for a price. He also told me what the name of the brand was for the brake parts he said Textar. So I started doing research come to find out Dessert DOUBLED the price on each of the parts they charge me for. Let me say this I EXPECT FOR ALL SHOPS TO MAKE MONEY ON PARTS BUT 100% MARK UP IS insane and greedy. I will give you 25-50% mark up but 100% was too much. In total I should have been out $488.00 in parts not $990. Sadly there are no rules to given how much a shop can increase parts prices by but 100% markup lost me as a future customer ever. I had a shop tell me that would charge an extra 50.00 per hour on labor If brought my own parts and you know what I wish I had went that route. We can all agree it's hard out here these days but it sure would be nice to find at a shop you can trust who doesn't fleece you. If I paid that for just front brakes imagine what they would charge me for the oil leak . Never again you lost what could have been a loyal customer. Look at the tone the owner uses in response to complaints in the review its horrible

Oct 07, 2024

Effective and efficient service and professionalism was my entire experience with Desert Oasis Auto Service! I recommend this business because it’s honest, professional, and highly focused on client satisfaction.

Oct 07, 2024

Friendly and Professional.

Oct 07, 2024

I have had many things done at this shop form brakes to oil changes and very thing in between. If there's one thing I know is that Armando is an honest mechanic and he will get it done right the first time. 10/10 recommend this shop

Oct 07, 2024

Quick appointment and fast service.

Oct 07, 2024

There were great

Oct 07, 2024

Very professional, personable, knowledgeable and very competitive price's. I would highly recommend.