Desert Tech Import Auto

Aug 06, 2024

This place save my car! I crashed my 2017 BMW into a bumper on highway in a storm day ,leaving my radiator leaking . Last shop quote me for $5600, which almost let me make a decision to abandon my car. It is David save its life by unbelievably fix the issue with $1200 with in an incredible 3 hours. I will never forget his professional skill! Highly recommended go to his place with your BMW and I am pretty sure you will be amazed by this place!

Jun 06, 2024

David at Desert Tech Import is amazing, he does an excellent job on everything. On my 335D I had all my transmission/coolant/break/PS/differential oil changes, entire bilstein suspension, springs, bushings, adjustable sway links, front and rear eibach performance sway bars, steel break lines/pads, fuel filter and more done here for the best customer service, quality work and prices.

Apr 06, 2024

David was happy to work on my 2001 VW Golf TDI. He went out of his way to help source an upgrade part for the car. My new SMF clutch has been working fine. He is super knowledgeable and was very happy to educate me and discuss the ins and outs of the job. Running a shop is a busy job, but he clearly enjoyed educating me about my machine. Before trying Desert Tech, I had been using a certain shop that will remain nameless. That shop does good work, but last time I took the car in they said it was "too old" ... Really? I mean, this golf only has 139,000 miles on it. What am I supposed to do? Throw it away?! (A stick shift ALH TDI Golf is special, at least for some of us). I'm glad I decided to try Desert Tech. I'll be talking to them about my next timing belt and other work soon.

Apr 06, 2024

They really care about their customers top notch service.

Mar 06, 2024

Trustworthy mechanic. Does great work. Good communication! I’ve been taking my 2016 model X3 to Desert Tech for about a year, after the mileage went beyond factory/dealer warranty. Dave and his team do consistently great work to diagnose and fix issues at reasonable cost. Dave took the time to show what’s happening with the vehicle, and presented a phased plan to address the highest priority items first, to get the best results for the money. They completed the work on time, or even earlier than quoted. Cost matched the estimate. Work was quality. Highly recommend Desert Tech.

Feb 06, 2024

Been driving and getting cars serviced for 47 years. David is only the third mechanic I've trusted. Bonus: Brenda is a darling!

Feb 06, 2024

I went to this repair facility to diagnose and fix a gas smell. The problem of a bad fuel pump seal was identified and fixed. The reason for my 1/5 rating is the following: After getting my car I noticed a bad oil leak which I had trouble diagnosing. I took the car to the shop to talk to them about it since I had a feeling it was a leak they introduced (more on this later). The owner and I looked under my hood together and at that point I realized oil was leaking from under the oil filter housing cap. The owner noticed it too and implied the issue was due to the oil filter housing being slightly deformed at the lip where it meets the cap, having a thicker lip in one area. He suggested I replace the oil filter housing, an expensive job. I decided to investigate the issue on my own and I felt that it was either a loose cap or bad seal between the cap and oil filter housing. So, I changed the O-ring seal and tightened the cap. With the engine on, I tightened the cap until oil stopped leaking from the cap- problem fixed. Perhaps just tightening the cap would have been sufficient. On my receipt for the fuel pump work, I notice they unscrewed the cap to access my oil filter. I figure they introduced the leak. What bothers me is that the owner suggested I do an expensive job ($1100) of changing the oil filter housing when all the owner could have done was tighten the cap to see if that would stop the oil leak (clearly oil was leaking from under the cap). This left me bewildered. Further, my receipt for the fuel pump replacement says, verbatim: "Oil filter housing is deformed for some odd reason. Has been removed and glued on at some point. Oil filter was smashed down, wrong, or not correctly installed filter?? Recommend to replace complete oil filter housing with new filter and oil. 1100.00" These remarks are untrue and use alarmist language to convince me of a problem that is not there. The oil filter housing is functional and does not appear to have any consequential defect despite perhaps having a slightly thicker lip on one side. Secondly, the oil filter housing is not "glued on". It is just silly to say otherwise. An RTV gasket (as opposed to a pre-formed gasket) was used to create a seal between it and the engine block, but that does not qualify as "glued on". This is a heavy piece of metal that is bolted to the engine block. Glue would not hold it on. Thirdly, the filter is fine. I took it out to verify (see photo). Youtube videos of used filters show it is fine. It is in no way "smashed". The owner also called me, speaking to me in a snake oil salesman's tone in an attempt to convince me my oil filter housing was "glued-on" and my oil filter was strangely "smashed". I am upset that this shop introduced a major oil leak which it did not try fix; suggested an unnecesssary and expensive repair to fix it; made untrue statements and used alarmist language to convince me to do expensive and unnecessary repairs. I do not have faith in the integrity of this business.

Jan 06, 2024

While passing through Tucson on the way to California, the engine misfired and a warning light appeared on my MINI. I called Desert Tech at 11:00 and they had my car fixed by 2:00. While I watched, Dave diagnosed the problem by listening to the exhaust and verified the diagnosis using the computer. He answered all of my questions and gave me concise and intelligible explanations. After replacing parts for the ignition system he sent me on my way. $500 was a fair price for the parts, labor and convenience, not to mention courtesy. The ship earned the five stars.

Dec 06, 2023

Amazing guys and the best service every time. Don’t waste your time anywhere else! Can’t recommend them enough.

Dec 06, 2023

Anthony is a friend of my husband, we called him one day after my window motor broke unexpectedly. Anthony was able to replace and repair everything by the next morning at a very reasonable price. I really appreciate how quick he was able to accommodate us.

Dec 06, 2023

Great customer service, I felt safe working with them

Dec 06, 2023

Great prices and services!

Dec 06, 2023

Honest, fair, and knowledgeable. I went in for a check engine light on my X3, and David straight up told me the car had a lot of codes and he didn't know which one was causing what. His experience told him it might be the throttle, but he was honest on how it might not fix the problem. He showed me the prices online and explained how BMW makes their money by selling a $5 plastic piece for $400. He explains everything in layman's terms. I'm just happy I've found an honest shop that specializes in BMWs. And so far my car has been driving fine and no warning lights! Win-win!

Dec 06, 2023

I brought my 2015 X5 diesel in for routine service. I drive on dirt roads daily and the rear hatch had developed a rattle and it didn’t seal tight so a lot of dust was getting into the car. The shop I took it to previously did not resolve the problem. David and his crew fixed the problem and completed the maintenance at a fair price. In the 7 years I have owned this vehicle I have taken it to the dealer and two independent shops. David is the best.

Dec 06, 2023

I brought my first car here back in 2014 and they were even nice enough to let me watch the repairs so I could understand more about my car.. fast forward quite a few years and i own another German made vehicle and i didn't make it into the shop but had a few questions and David took the time out of his day to best help me with an over the phone diagnostic, if you want to actually trust a mechanic with your baby, look no further this place is it!

Dec 06, 2023

I went here mainly because of the 5 star reviews. I met with David on a Monday morning, the problem was ascertained immediately and my car was ready by noon the same day. I couldn’t pick my car up that same day do David kept my car safe inside his shop. I picked up my car the next morning and it has driven great ever since. Just to see the difference in price, I asked the BMW dealer for a quote on the same work that David was doing. BMW wanted $1300.00 and David’s price was $750.00. Please don’t hesitate to bring your car here. David and his staff are great and you won’t be disappointed. Great job for a great price!!!!

Dec 06, 2023

It’s a little far for me but worth it! Never going anywhere else. David and his crew did amazing work on my bmw at a great price. Also his shop is very nice!

Dec 06, 2023

Was on a road trip and got a bewildering array of warning lights. Dave was able to help me and diagnose my car right away. Parts weren't available locally so they were ordered that afternoon. My car was ready before noon the next day! Thanks Dave, for getting my back on the road and for a fair price!

Dec 06, 2022

Awesome BMW repair. David knows BMW’s

Dec 06, 2022

Dave and Brenda are the best. They are honest and take care of what is NEEDED not just total replacements. wouldn't take my care any other place.

Dec 06, 2022

David and crew are AWESOME! David is honest and straightforward and always helpful!

Dec 06, 2022

David and his crew at Desert Tech are absolutely incredible! I've had them work on multiple cars in the past and they we're always fair with their prices and the work was done in a timely manner. David is honest in his evaluation of work needed and will not upsell you on things you don't need. I will only have him service my BMW's and will continue to refer everyone with a European car to him!

Dec 06, 2022

David is one of, if not, the best BMW mechanic in all of Tucson. Not only are his prices reasonable compared to other BMW mechanics including the dealer, but his work is much better. 3 time BMW owner: 528i, 535i, and X4.

Dec 06, 2022

David is the best and most trustworthy mechanic you will ever find. I was a costumer 17 years ago when he first opened up and have since moved out of state. He always offered the best quality of service that I have not found anywhere else before or since. Really great guy, would recommend this shop as the only place to go for European repair in Tucson.

Dec 06, 2022

Good car knowledge and customer care

Dec 06, 2022

Honest and friendly. Liked how they allowed me to observe the problem and their troubleshooting process

Dec 06, 2022

I did not end up going with David to do some work on my car, but by all impressions David is a stand-up guy who knows his stuff really well. Not selecting him had nothing to do with any impressions of anything bad, just a matter of circumstance, parts, and timing. I had a fuel leak on my 2006 Z4, and some minor handling issues that I figured were a product of control arm bearings (ultimately solved with an alignment). David told me he felt the control arms were mostly fine and probably did not need replacement, and immediately (and correctly) diagnosed the leak as a crack in the fuel sending unit (formally, on my car, this is the fuel "filter" and regulator pump). Unfortunately, backordered parts/getting the correct parts proved to be a bit of a headache. David was very helpful and accomodating with respect to dealing with this, but his schedule was a bit packed and there would have been a wait on the part shipment, so I ended up acquiring the part myself and working with my regular shop in Phoenix to get it resolved more quickly. I wouldn't hesitate to recommend David to anyone else, just be aware that his schedule seems fairly busy and that part availbility may lead to some longer-than-ideal wait times or inconvenience.

Dec 06, 2022

I will never bring my car anywhere else!!! The wonderful humans there are so sweet and genuine and I got my car in and out very quickly!!! My dad recommended me and several of my family members and friends here and I’m so thankful for them!! Fast, easy and just the best :))

Dec 06, 2022

I’ve been to multiple BMW mechanics in Tucson over the past couple years but if there’s one that stands out the most it’s Desert Auto, they fit me in right away to get my car towed there, gave me a full inspection and explanation of everything that needed to be done, and even when I decided to not go through with the repairs I was still shown the same level of kindness and respect as when I was a prospective customer. David even offered to see what he can do as far as selling my car since that’s the route I chose to go. If I could give six stars I would, thanks again David! I would highly recommend this place to anybody who’s looking for top notch service and a very knowledgeable team of mechanics you can trust.

Dec 06, 2022

These guys are great, their thorough pre sale inspection saved me thousands and thousands of dollars on potential repairs with i car I intended to purchase. David took care of me like I had been a life long customer, thanks!

Dec 06, 2022

Words can’t describe how great full I was with David and his team. I have custom BMW 750li Alpina B7 that I used to take to the dealership until my sun roof malfunctioned when I replaced the battery. The dealership said it was the two motors that needed to be replaced but I felt I needed a second opinion. I called Desert Tech and they accepted my car with no appointment, I live in Nogales so that was a big life saver. David called me back a day or two and told me my car was ready to go that I didn’t have to spend the $2,500 the dealership said I need for the repairs it would only be a 1/5 of that because everything was working just took sometime to get it aligned and tested. Talk about honesty I was very pleased and know my check engine light is on so I’m taking it to Desert Tech i wouldn’t take my BMW anywhere else, thank you Desert Tech.

Dec 06, 2021

Fast and knowledgeable. Fair prices and the bill was exactly what I was quoted before work started. If you have a Bimmer this is where it belongs.