Discount Tire

Nov 22, 2024

Friendly, professional staff. They do a good job of explaining fix-it procedures and they have many informative posters in their waiting area. Good parking. The only downside is the excruciatingly long wait time for actual service once they take the keys to your vehicle.

Nov 20, 2024

Staff was very friendly, honest, and helpful. The taller gentleman with the koi tattoo (forgot to grab a name) made the selecting of my tires quick and easy and even gave me his honest opinion on which tires he thought would work best for my jeep.

Nov 13, 2024

Exceptional customer service! I had a flat tire right before work yesterday morning and a old useless spare tire in the trunk, Julian and Antonio were very helpful through out the whole process, Julian provided me with great information regarding my spare tire and they were able to get me a great deal and back on the road just in time to get to work! I appreciate everything this team did for me!

Oct 30, 2024

Bunch of great guys there. However I couldn’t help but notice the whites were treated a whole lot better to be quite frank honestly. We use to joke the colored folk are gonna go ahead and get lunches first today with a little bit of back and forth humor in kind. We all laughed and joked with each other which I think is real but when I pointed this out I got a little bit of push back as you could imagine. With 20 years of experience and managing a company in the industry moving up under these particulars is not in the cards for some people if you will. We went through 59 employees during my 13 months of employment. Not all bad but they pick and choose.

Oct 30, 2024

They always go above and beyond. Love these folks!

Oct 27, 2024

DJ thank you. I have to say Discount Tires is a great company and treat you right. Pan American location always comes through with amazing service.

Oct 27, 2024

Did a free air check, the line was long, but only took about 15 min to get through. They aired up my tires and checked the tread wear.

Oct 27, 2024

Fast, knowledgeable, and friendly service.

Oct 27, 2024

Quick and amazing service, had a small nail in my tire dropping psi every few days, went to discount and they took care of us so we could get back on the road!

Oct 27, 2024

We were traveling and discovered a flat tire after we ate. The FixA-Flat didn’t work and our car does not have a spare so we called AAA to tow our car to Discount Tire. We got to Discount Tire 15 minutes after their closing time but they were still working. I asked Adam if we could park our car there overnight but he told me they had our tire in stock and would fix it so we would not have to get a ride to our hotel and go back to Discount Tire on the next day. Discount Tire had our new tire installed 10 minutes after we got there and my wife and I are very impressed with the service at Discount Tire.

Sep 27, 2024

Gave them a deadline, and they pulled it off .... now that is customer service!.... These guys deserve a 5 star rating... Thanks, Discount Tires!... You rock...

Sep 27, 2024

I am disappointed that I need to place this review. I have had good experiences at several of these stores including this one. However, last June after a blow out I bought new tires at this branch. Since then the TPMS has been underreporting the tire pressures in all 4 tires by 5 to 8 pounds, including when Discount measures the pressures. I have twice been sent to have the tire pressures measured, waiting 20 to o 30 minutes for the Free Check. On each occasion Adam has failed to tighten the valve caps, and additionally on a different car on the first occasion I was there. I was told this is the technology, that it is the altitude, that all these monitors are off by 5 pounds. They can make the monitor read 39 pounds if the tire pressure is pumped up to 44. There is no question that overinflation of tires has a downside. Review of literature shows TPMS pressures are typically +/- 1 to 1.5 +% of the actual tire pressure. For 39 pounds that is about 0.5%. This is not the mantra at Discount Tire. This staff cannot explain why after the tire replacements my TPMS is working so poorly. The condescending attitude and waste of time in the Free Check when you have an appointment is unacceptable. How can these professionals know so little and try to tell a customer this potentially dangerous nonsense? For reference also have several other vehicles, including my truck with TPMS ,where changing tires did not lead to this problem. I did talk to a manager, it was his suggestion regarding increasing the tire pressure to 44. He did offer to take a tire off and put another monitor in to see if there was a problem. I had lost confidence by then and declined. If they cannot tighten your valve caps maybe go elsewhere. Never again.

Sep 27, 2024

I only bring mine and my family’s vehicles here. Great atmosphere one is used to with Discount Tires, but this location takes the time to answer my questions. Andrew is the best store manager! Highly recommend!

Sep 27, 2024

Julian was helpful, knowledgeable and friendly. Thanks!

Sep 27, 2024

Made an appointment for rotate and balance early in the morning. I arrived on time and was in, out and on my way before I knew it. Great people who that care of their customers!

Sep 27, 2024

Want to start by saying all the lower workers were very polite and helpful. Went to get a spare tire after a flat, manager (Andrew) told me the best they could do was $250 dollar spare tire. I told them the make of my car and that it was 18" rims multiple times. They still sold me a 17" rim and tire telling me it would fit my vehicle, a charger. I went to wait and walked back after reading the receipt and noticing the size issue and asking for a refund. The manager, Andrew, refused to give me a refund after I told him that they sold me the wrong size wheel (he was present when they sold it to me), saying he was unable to because they had already mounted the tire on the rim (even though online it says discount tire regularly takes returns on wheels). I told him it wouldn't fit and he assured me it would, acting like I was stupid for thinking it wouldn't. He was pretty rude and I felt he didn't take me seriously because of my age and he could tell I didn't know much about cars. I put the wheel on my car and tried to reverse, but my brake was literally touching the inside of the rim and it wouldn't move and instead made a grinding noise!! It was 100% too small, and me trying to drive on it might have or could have damaged my brakes or car! Very irresponsible to sell me too small a wheel, lie to me about it, refuse a refund, especially coming from a manager! If they did not have a rim that fit my car, they should've told me that and had me go elsewhere. Thankfully, I came back with older family and he agreed to give me a full refund, but was not very apologetic. All the younger workers seemed very nice, this was very unprofessional of Andrew, although I appreciate him finally giving me my refund. I will not be going back to any discount tire after this, I went and got my spare elsewhere.

Aug 27, 2024

Although the construction at this location made the task of getting a tire with a slow leak repaired so difficult I was already searching Google for an alternative Discount Tire location. A sales agent stepped out of the chaos and asked if he could help. I explained the situation and with little of my information he took my key and started to walk off. I asked, "wouldn't you like to know where my car is located?" He smiled, held up my keys and said, "I have the keys to the kingdom... I'll find it! In short order, he returned, looked up my info using my license plate number and had me scheduled for the repair with little input from me. The repair was completed 25 minutes ahead of their prediction and delivered just outside the waiting room door. Fast, Efficient, Accurate, Friendly... What else could I ask for? I recommend you brave the chaos of this location and give it a chance.

Aug 27, 2024

I had a tire issue. I was greeted and serviced by Adam. He ordered my tire and returned later in that afternoon. Adam is amazing. In the afternoon Zeke put on the tire. He provided A#1 service as if I was in a dealership. Not only did he mount the tire but put air in my other tires and remove the maintance light.

Jul 27, 2024

The store is under construction. On top of that thieves stole copper out of building overnight leaving them without power to start the day. They still got the job done! ABQ struggles...

Jul 27, 2024

This location is terrible. There is one tech there who completely lied to me to buy a whole new set of tires and tried to pull a fast one since I don't know much about cars. Spoke to one of my family members and was informed they lied to me went back down there to speak to a manager and told him what happened. The Manager got snappy with me but ultimately fixed the whole problem. However had I not know about what happened, they would have made money by lying to me. Corporate can give me a call if they want the name of the deceitful tech.

Jul 27, 2024

Took my 65 caddy for new tires and now when I hit the brakes my car pulls to the left I tried telling them but they said I would need to take for a alignment and my car never did that before this location was was on coors south of I40

Jul 27, 2024

Can't seem to get my tire pressure right... multiple stores, multiple times

Jul 27, 2024

Had 0845 appt today. Checked in @ 0840 & waited until 0920, watching 3 vehicles get taken into bays as they drove in, while mine was ignored. 0920 I had to leave for another appt. Why do you schedule appts if you don't honor them? I've always had excellent service until today; so disappointing.

Jul 27, 2024

No one plans a flat at 7am when stores are closed. But fix a flat didn’t help my tire and no gas station had a working air pump, 😤, I did turn to Discount Tire for immediate help. I just needed air but it turns out I had a bigger Problem. Randy educated me on the tire and threading. Then in my best interest I needed a tire. Thanks Randy! 😊. Great customer service. I relied on Discount Tire and they came through. Fast service and very appreciated.

Jul 27, 2024

They always take the time to find the problem and fix it. I love the FREE tire air check service they provide!

Jun 27, 2024

As always, super grateful for this company! Good service at every location!

Jun 27, 2024

Discount tires always a great place to get tires can you fix your flats for free Angel and Trevor Rock

Jun 27, 2024

I suggest we have a National Day for people in the tire business. Thursday Yeah. These folks deserve some credit for the hard work they do. Thanks tire guys and girls.

Jun 27, 2024

Kyle hooked me up with both my vehicles! Any hiccups he was able to address and solve immediately! 10/10 recommend THIS Discount Tire!

Jun 27, 2024

Typical tire shop with air check station and attendant