Discount Tire

Nov 26, 2024

I’ve been to this location multiple times, and every time has been a great experience. The employees are knowledgeable, helpful, and friendly, and their customer service skills are top notch.

Nov 25, 2024

Fast and friendly

Nov 20, 2024

*Update 11/19: I received a phone call from the manager, Steve, this morning, and I appreciate his effort and action in redeeming the initial experience I had at this location. Although it doesn't change the initial experience I had, I commend him for reaching out and doing his part to make it "right." That's the level of professionalism I expect from a company as large as Discount Tires. Thank you. *Original review: I made an appointment for a new tire/wheel consultation and was assisted by Vincent Lucero. It was confirmed that two of my tires were in pretty bad shape, so I decided to replace all 4 tires. I was on the fence between choosing Yokohama (which I already had) or paying a little more for Continental. Mr. Lucero said he would look into searching for any present discounts/specials, but he said he came across none. I ended up going with the Continental, as they have a longer warranty, and I also decided to pay extra for the Road Hazard Assistance. However, when I was waiting, I decided to look on their website and in large font at the top of the screen was an ad for $80 instant savings off a set of Yokohama tires, which was also expiring today. I immediately brought it up to Mr. Lucero's attention, as I wanted to switch to Yokohama to save money. I'm only giving 3 stars because I was disappointed in the misinformation, or lack thereof, Mr. Lucero extended to me upon his "search." He also mumbled quite a bit and was difficult to understand at times. I'm also giving 3 stars instead of less because he made an effort to speak with a technician to switch out the tires, and because the last set of Yokohama's already sold, he received approval to give me the $80 discount on the Continentals. It's simply unfortunate I had to find it myself, especially as a first time customer who was paying over $1000 for new tires, etc. It's challenging enough as a female to not feel like you're being taken advantage of when it comes to vehicle maintenance, and I hope Mr. Lucero learns from this experience.

Nov 20, 2024

I came in because I had a flat, and they were fast and professional.

Nov 20, 2024

I came in because I ran over a bolt, and needed my tire repaired! I was graciously helped by Hernan. He explained that my wipers should be replaced before we got more winter weather, and why. He explained the tire tread to me and where all of my tires were currently sitting. I appreciated that he explained things in a way that was polite and respectful. As a woman in these situations, I’ve been hustled before. I’ve previously been taken advantage of because my lack of knowledge in this industry— that was not the case here! I was simply educated and made appropriate recommendations. I ended up only needing wipers and my tire repaired, but I appreciated being explained the tread for future reference. It was so fun to watch them all work so quickly through the windows!! They were even done 25 minutes earlier than I expected. There was a female employee that had long red hair that came to tell me my car was finished— and she was so nice! I wish I caught her name. The tone I heard from associates on the phone was clear and professional. All interactions I saw between both employees to employees and employees between customers seemed upbeat, friendly, and professional. Frank stopped to make sure I was treated the way I ahould be— and that I was given a curate time quote—which is nice. I will absolutely be coming back.

Nov 13, 2024

Always EXCELLENT service in a timely manner. If they're busy, they'll let you know when they can get to it and it's completed on time as promised. We've been buying tires - and using them serviced ONLY by them for about 15 years now and we haven't ever been given a reason to go elsewhere. Q!

Nov 13, 2024

I love my New Tires for my 1996 Corvette! The whole team was Great...... Thank you

Nov 13, 2024

Superb job on my truck.

Nov 13, 2024

Updating my review. After a lengthy conversation with management I feel like the concerns were heard and addressed. They do care about the actions going on at this store and are trying different methods to improve immediately. I truly felt heard and I encourage anyone with a bad experience to bring it to light as you will be heard and your experience will be turned around.

Nov 06, 2024

I've been getting my tires here. Always find a good buy! Employees are very helpful on Juan Tabo. Just had a nail in one tire and it was covered by the warranty I had purchased. Yay! I return for free tire fill ups when my low tire pressure light comes on.. Recommend them highly.

Nov 06, 2024

The guys who work here are extremely genuine and helpful in whatever you need. Highly recommend. Frank was great in helping me get satisfied with my purchase.

Nov 06, 2024

The staff is nice and helpful, however the 3 stars are for how long a wait time can be for an air check. Having only one air check technician is not enough. They need to take their standard breaks for lunch, etc.. Unfortunately, breaks are taken while there are cars waiting in line needing to be checked. This means we can be waiting for up to a half an hour or more waiting for the tech to return! Discount Tire on Juan Tabo 87112 location needs to have at least 2 techs available to rotate out for the air checks. This way customers, on valued time, get their checks done in a reasonable time frame, and the staff can also rotate out for breaks. It is understandable if the tech is involved with what turns out to be a more complex issue on a vehicle that needs more time than a standard air check.

Oct 27, 2024

Always taken care of... in and out... or drop and go , these guys will get you handled

Oct 27, 2024

Frank, Vinny , Ryan and team are hard working professionals that delivered superb customer service care today with a smile. Thank you so much!

Oct 27, 2024

I had a professional and excellent experience at this location. Ryan took the time to talk to me "like a person" and not just like "another transaction" taking place. I appreciated the extra time he spent going over the various options available and he really listened to what I was saying. I will definitely be back. Thanks!

Oct 27, 2024

Quick, free tire pressure check. Good prices and service. Staff are professional and courteous.

Oct 27, 2024

Scheduled my tire rotation online. First time I’ve made an appointment and I was in and out in 35 minutes! I was super impressed.

Oct 27, 2024

Tegan Lucero forgot to put one of my Lugnuts on. No, I will not go back. You cannot make it right. This is a safety concern. I’ll make sure that everybody knows this establishment is not safe to use that employee on shift. They’re too busy hiding up top getting tires texting people then to worry about their darn job

Oct 27, 2024

Updated review. My concerns were addressed by management and handled it in a timely and respectful manner. This location is very busy and they take on a giant workload Bought brand new top of the line tires on a brand new truck that was riding great. They didn’t balance correctly the first time and had aggressive shaking. Took it back a second time same day they attempted to rebalance, weights literally fell off while i was driving again and starting vibrating aggressively again. I’m at a different discount tire for the 3rd time today and they noticed the weights that were gone weren’t cleaned before applying. Could’ve been done right the first time. I’m returning the tires. I wish I could get my bald tires back that I started the day with and get my money back to use somewhere else. There’s literally lug nuts and weights scattered along the curb for hundreds of feet as you leave this discount tire location.

Oct 27, 2024

WOW, JUST WOW JOSEPH FRANK AND ALL THE DISCOUNT TIRE CREW AT THIS LOCATION ARE OUTSTANDING IN OUT FAST FRIENDLY GREAT PRICES! IN AND OUT IN LESS THAN AN HOUR WITH 4 NEW TIRES AND WIPER BLADES ALL THE WAY AROUND!!!

Oct 27, 2024

You need a triage person to check people in so those who have made appointments don’t have to stand in line five deep just to hand someone their keys. Your service is great otherwise. Just work on your customer service.

Sep 27, 2024

Extremely professional and kind staff. I had to get brand new tires and the entire process took 30 minutes.

Sep 27, 2024

Not extremely busy, so I was able to go in and out within an hour...

Sep 27, 2024

Still so exceptional...when I didn't know what to do..they helped and went beyond. They were missing the tire I wanted and UPGRADED the tire FREE OF CHARGE! Won’t go anywhere else!!! GREAT!

Sep 27, 2024

Had a flat. Road debris. Discount Tire is always great. But Ryan Veltkamp was outstanding. Got paperwork, completed arranged coverage from warranty, and completed work so I could pick up my son. Fast, Friendly, reliable, Thanks Discount Tire and Ryan

Sep 27, 2024

Routine maintenance for balancing and rotating tires. Two trips later within four days still feeling nothing but vibration. Ended up going back to old faithful, the Paseo location. Unfortunate as this store is much closer to home now than the Paseo location.

Sep 27, 2024

The service was too friendly, the wait time was too short, and the price was unreasonably low.

Sep 27, 2024

Very fast service. Didn't try to sell me something I didn't need

Aug 27, 2024

10x better than my last experience! Thanks again, Vinny

Aug 27, 2024

Ask for Ryan, he is the won with the Smile cause he likes his job and does it very well. Knowledge able, professional and easy to deal with. He won't steer you wrong

Aug 27, 2024

Good service, great deal on tires.

Aug 27, 2024

Okay service. Expect to wait at least 30-45 minutes if there are more than 2 people in line inside. Also expect to wait 45-60 minutes for an air check with any more than 1 person in line.

Aug 27, 2024

Steve took such great care of us before, during and after the sale!

Jul 27, 2024

We love Discount Tire, but Joey who claims to be the manager is bad for business. He is rude and unprofessional in many different ways. I suggest using a different Discount Tire.