Discount Tire

Dec 03, 2024

Sorry, but $200 for one wheel on a 2006 ford isn’t a discount.

Nov 28, 2024

Chose my tires online based upon prior knowledge. I ordered the tires. I was informed via online about the shipping status of my tires. I was called about my tires arriving before my intended appointment. I arrived on my scheduled appointment day. I was greeted, we got the miles off the vehicle. I was told how long my expected wait should be. I grabbed a coffee and did some paperwork while I waited. I was able to observe the progress through the large glass windows. I noticed the tires being installed were not the tires I ordered. They corrected the issue after verifying. I had them check and repair the alignment while I was at the shop. Everyone that I interacted with was fairly pleasant.

Nov 21, 2024

First initial visit wasn't the greatest. Spoke to Joseph the manager post visit. He had me come in and kind of "redo" the visit. In most situations a manager would just delegate it and give the customer to his employees. Not this time. Joseph did an amazing job working 1on1 with myself and definitely took care of my needs. This type lead by example management is what's needed in today's society. Joseph did a fantastic job and I will return in the future.

Nov 14, 2024

It was an unfortunate experience, had a problem with my wheel after an accident. Received the estimate from Discount Tire and decided to have it fixed. Asked my insurance to take a look at the car so I could save some money and the insurance estimate for the job was half of the price. I went with the insurance advice and decided not to do everything that Discount Tire recommended. Just fixed the wheel and kept the tire even though the manager insisted that the tire was not good. Picked up the car, the tire pressure sign was on and I thought to myself that maybe I should have changed the tire as well. However I checked the the tire pressure several times in the next 2 days and it was ok, for all 4 tires. Took my car to a shop to check my tires on a Sunday, I was really concerned to drive the car. I was told that the problem was with the sensor, I had never had any problem before with the sensor. Took the car to a dealer, they fixed the sensor. No problems so far with the tire. I did also a full inspection on my car just to make sure that nothing else had been compromised and I could drive my car safely. I definitely don’t trust that store, will never take my car over there again.

Nov 14, 2024

This experience was over several years. I bought RIMs and TIREs from the Discount Tire at 6959 E. Broad St. When they were first installed I couldn't believe the amount of weights they had to add to each rim. Again these are brand new tires and rims and they claimed this was normal. I brought the car in to have them rotated and rebalanced after 20k miles which was four years from the purchase date. After the rotation I brought it back in because they road horrible. They told me everything was fine and I should take my car to a mechanic. I told them, the only thing that's been done are my tires rotated. So I put up with this horrible ride trying to get some of my $1200 out of my purchase. I now got a slow leak in one of my tires and I brought them in. Now they will not fix the leak because my 60k miles tires that have 27k miles on them don't have enough tread life. And because they are older than five years they will not warranty the tire. They said if I have a problem with it I have to contact the tire manufacture. I reminded them I purchased the tires from them and not directly from the manufacture. There are WAY too many options for tire purchases to deal with a company like this. I would definitely recommend going to a business that stands behind the products THEY SELL. They blew me off on my first two problems and they didn't think twice of blowing me off on my third and final problem.

Nov 07, 2024

I worked with Joseph! You should too! He did an absolutely phenomenal job! He answered all my questions thoroughly and thoughtfully. He gave honest, unbiased feedback with his suggestions. He was excellent with his follow up. And this was before I even got to the shop to get the new tires put on. When I got to the shop, he had everything prepared for an easy and effective installment of the tires. No hassle, no fuss. And I gained a lot of knowledge for my future tire needs. Thanks Joseph!!

Nov 05, 2024

Great people will work with you on any situation.....but I'm confused on why they take appointments. I had an appointment for 10:30. And waited an hour and a half before my car was in the bays. After watching multiple cars come and go in the bays. They take walk inside and its first come first serve. But holy moly don't set appointments up if you are working on multiple other cars after my appointment time. Just tell customers to come in on and its first come first serve. This is very annoying to watch other cars go in the bay after my appointment time

Nov 05, 2024

Had a flat tire, was waiting for them at 8 am when they opened. I am from Louisville and love Discount Tire. Had a two hour drive left to PA for training for work. When I explained my situation they jumped on helping me fix my tire and getting me back on the road so I could make it to PA asap. The manager Joseph and associate Jaime really went above and beyond to take care of me.

Nov 05, 2024

Joseph is the best!!!! Always goes above and beyond. Thank you so much!

Nov 05, 2024

Not typically something I wish to do, however, considering the nature of this situation the only thing I can think to do is to warn others. I will never be purchasing tires from this nor any Discount Tire ever again. I have worked with cars most of my life, however, unfortunately tires were at the time of my purchase not something I had dove into yet. That said, I was pretty ignorant to how things worked. This location took advantage of that fact. They sold me light duty truck tires for my Jeep and not the right kind for this model let alone the driving conditions I’d endure. How do I know this? A mere two years later they’ve warped in a horrific manner and a lovely individual at Good Year pointed out these tires have no business being on my vehicle. That I was lucky they didn’t create other issues. I paid over $885.00 for those, they should have been excellent for that and certainly should have lasted a lot longer than two years. This did not include installation mind you. Not a single person there had the mind to offer the install. They loaded the new tires in my SUV, waved me off and that was the extent of it. Besides the premature wear, they were horrifically loud. Every time I drove it I could barely hear my passengers or the radio. No it wasn’t anything to do with the HUB assemblies, yes I made certain to keep up with rotation, alignment and suspension. This vehicle is well taken care of. The tires simply weren’t designed for this particular model. Now I have to drop $550.00 on a new set because someone was more interested in upselling and taking advantage of someone that didn’t know better. I was assured by Good Year that the ones they recommended are what actually belongs to the model Jeep I drive. They are more than perfect for our winters, capable of off-roading should I even be interested and are more than durable to hold up for general every day driving. ( I did my research as well this time.) Something that should have been the interest of this shop from the get go. The moral of the story? Do your research on what your car actually needs before you trust a single sale’s floor associate here. They’re clearly out to hit their commission rates rather than have any interest in assisting people. They couldn’t care less about the risk of ruining your vehicle and they certainly have no interest in conducting the labor it takes to install them. Seems another customer in their reviews ran into a similar issue of being dismissed when it came to installation. Think I’ll personally be sticking to Good Year going forward. Clearly they have more motive to do right by people.

Nov 05, 2024

OMG Joseph is the absolute best! He provided a service beyond greatness. Thank you so much Joseph. I will definitely recommend people to come to your store. So amazing!

Nov 05, 2024

So, I have to say that although the experience wasn't perfect. They stood behind getting it right, after my tires were installed i had some shaking. They took it back in several time until they got it right. If you have experienced a problem please understand They are people also and will work to get it resolved.

Nov 05, 2024

When I tell you these folks saved my life I want to thank you for all that you did for me I am sitting at the light in Reynoldsburg watching the numbers on my tire dwindled down I was at 12:00 and the numbers were going down quick and I pulled into the lot they were closing in 24 minutes not only did they register my car for service for 20 minutes to closing and the place was full but they stayed until they got every single car done and then he looked for discounts on the tire that I purchased the staff at this location was simply amazing and I definitely am grateful because I would have had to either Uber home or Uber to work and either one of them was going to be very expensive and so they were definitely a lifesaver for me thank you so very much Discount Tire you are the kind of business that I would recommend in a heartbeat

Oct 05, 2024

(Store 1) (Hilliard store columbus) -rotated my tires and balanced. -felt a wobble shutter after they rotated and balanced all 4 tires, almost a 3 hour wait at this store, noticed a bad shutter balance issue after leaving. Will never go back to this store ever again, bad business practices on not getting off current weights, they just added weights to counter balance the older weights. (Store 2) (190 Hornbeam Ln Lewis Center, Ohio 43035) this store did a balance in which did not help the balance issue I had. I asked them there was a shutter like weight problem with my tires but it didn't get fixed when I left the store after a 3 hour wait! At the end the guy that worked on my car was a little rude with his tone with me when he said after 7500 miles come back. Most likely they just did more counter balance weights. (Store 3) (6959 E Broad St, Columbus, OH 43213) - kudos out to Jayna,Damian, and Nick that got my car in and worked to find the issue while both of them reassured me that it was a counter balance issue, there was way too much weight on the tires. -Kudos out also to Joseph Lansberry store manager that told me about how there was a business practices change more to efficiency where some other stores would just add more weights than to get off all the weights and redew them when other stores rotate tires. Many thanks to these four people, they really should get awards for fixing Hilliard and Dublin stores issue on my car that the other two stores couldn't fix. I only had to wait at this store 1 hour.

Oct 05, 2024

Back in May of 2024, we came to the E Broad St location to put four brand new Falken tires on our main vehicle along with two other tires put on our secondary vehicle. Three months later, the passenger front tire went flat while we were on the highway. We pulled over to discover that the base of the tire pressure valve was torn, seeping air out of the tire. We took it to E Broad St location, and they replaced the tire under the warranty, to which we ended up paying $30 more for the warranty on the new tire... Fast forward to yesterday afternoon: while driving on the highway, another tire goes flat for the exact same reason! Calling the shop, I explained that I'd like to replace the tire pressure valves with metal ones instead of rubber. The associate, Davion, tells me that we would need to purchase sensors to go with them that would cost $50 a piece! I tell the manager Joseph about my issues and greivances, and he basically tells me that they can't do anything more to help and refused to provide any kind of compensation for our troubles, even after I explained my safety concerns with these brand new tires that we spent over $1K for!!! We ended up calling the Lancaster location and received excellent, courteous service! We didn't need sensors for our tires like the E Broad St store told us, and they did all the work needed at no charge. What the rep there told us that the pulling of the valves during installation could have contributed to the tearing of the valves after they were installed. We will be going the Lancaster location from now on! Beware of the E Broad St location!!!

Oct 05, 2024

Great place, nice customer service and was in and out but went first thing in the morning.

Oct 05, 2024

Great service!

Oct 05, 2024

I bring a fleet of company trucks and trailers here and have for years. I’ve recommended this place to dozen of our customers over the years. This place is worthless anymore. I literally spend $1000s a year here and will not be returning and will no longer refer customers to them. I have a set of tires that were bought and paid for from them on one of the company trucks. We brought in the same exact tires from one of the company trucks we sold. Tires are like new. Same tires they sold us they refuse to mount and balance them because they “don’t meet the load index.” Which makes zero sense considering they order and installed multiple sets of these across several of our company trucks. To make matters worse I have their “lifetime” replacement tpms sensors on the truck. All of them are no longer working. I was told if I ever had an issue with them they would be replaced free of charge. They refuse to touch them now. So much for that lifetime warranty. I literally just referred my neighbor to them a few weeks ago. Guess what, they installed different load rated tires on his truck. Unbelievable! A bigger question is did you install multiple sets of improperly load rates tires on a fleet of company trucks or did you want to go home because it was Friday and a little over 1hr before close. You definitely made a huge mistake telling this customer to politely go away…

Oct 05, 2024

On September 24 I brought my car into the garage due to issues with my tire .. the service I received was horrible and unprofessional. After they pretended to look under my car and my tire they said it was the Honda emblem cap on the wheel that was making the noise , put a new one on but didn’t stop the noise, they did an alignment test on it and they told me that it needed aligned . I believe they were just saying that to make a quick 100 bucks . The people who work at the broad street location are a bunch of kids that have no experience in dealing with customers vehicles. One of the employees were dancing in the garage like it was a party instead of his job . Will be finding another discount tire for my vehicle needs . I would not recommend this location to friends and family due to lack of experience from the kids that work there.

Oct 05, 2024

good guys good maintenance I like❤️

Sep 05, 2024

Bought these Coopers and did a quick 40k in 14 months and came back with a wobble.. They gave me credit for each and replaced them with free warranty! I took my brothers car in while he was sleeping and got em some Christmas tires done quickly n cheap. Thanks guys 👍 Update since I been coming here 4 years.. I picked up some nice trailer tires here and purchased 3 sets on my 4Runner since I started coming here. If I have an issue, they always try to get me taken care of! I travel a lot so I love having some reliability with my tire people 🤙

Sep 05, 2024

Steve was an amazing person

Sep 05, 2024

This place offers exceptional high quality customer service. I can’t say enough great things about this company. I highly recommend.

Sep 05, 2024

Very fast tire rotation especially on a weekday morning. Very friendly staff.

Aug 05, 2024

Carter was a big help in a jam. Thanks for great service!

Aug 05, 2024

I'd like to take a minute and Thank Discount Tire for being the BEST Tire Sales Company! I had an issue with my previous purchase of tires for my VW, due to them being brand new and not really having great traction, even at 60-mph on a highway bank which felt like they were slipping, with Michelin Defenders 2. Their return/ exchange policy is fantastic with 30 day trail period. I called yesterday and told them what the situation was and how I wasn't 100% satisfied. With no hesitation they said they were sorry and I'd be able to return/ exchange if I found a different tire instead and it would be next day delivery. Therefore, I'll be getting my new set today!

Aug 05, 2024

Incredible service at this location. Eric and Jackson were the staff I was acquainted with to get a pair of new tires and alignment and were very helpful and accomodating. All within 45 minutes without a scheduled appointment. Good stores like this are hard to come by and will be making this my store for future tire needs.

Aug 05, 2024

That Manager worked there today. He did a great job. His name is. James Marlow he helped me today and I went to take my car now he did a great job. I gave him a five stars. in the second manager, his name is Carter he did a great job with me today and that is a great company. Hope you everyone wants to go with that company Broad Street. He did a great job so I liked that company. He did a great job with me today so thank you. Everyone works there.

Aug 05, 2024

The best shopping experience ever at a tire shop. Everyone was very helpful and professional. Store was spotless. Would recommend them for your tire needs.

Aug 05, 2024

They replaced all 4 tire sensors for the cost of 1 sensor I had replaced in my brother's SUV at a dealership. My dashcam had also come loose because of the heat and the tech got it fastened back in place. Everyone was friendly and I will be back when I have to get new tires.

Jul 05, 2024

Customer service here is top notch! Came in same day for four new tires. Purchased phantom C sport. Tires are great for the price. Every time I’ve been to discounter tires have had a good experience even when issues seem to arise they make it right. Thank you for great service

Jul 05, 2024

Guys are friendly and take care of things. The staff works hard to make sure you are taken care of. Anytime I have had an issue, it was taken care of properly.

Jun 05, 2024

Always helpful, friendly and professional!

Jun 05, 2024

Damien the floor manager pumped up my tire for me and also inspected them and we were able to have a conversation about next steps for my tires. He was super informative and super helpful when I was in a pinch and in a rush.

Jun 05, 2024

Very nice and friendly staff. In and out quickly when getting all 4 tire pressure sensors replaced.