Discount Tire

Nov 21, 2024

Air low in new tires. They were fast and nice like always

Nov 21, 2024

Mad props to the gentleman working at this site. I had an appt scheduled for later in the day, but without any questions asked they got me in right away. It wasn’t long until I had my vehicle returned to me like literally I couldn’t watch a 30 min video until my keys were brought back. Extremely knowledgeable of services they offer and dumbing it down for us regular folks to understand what they will do one your car and very friendly environment. Nothing against other locations as they offer superior service, but this one is one the best.

Nov 10, 2024

Always polite, quick and efficient.

Nov 10, 2024

New shoes for Grover the K5. Great shop, quick turn around, and professional staff! And go Team Penske 🤠

Oct 24, 2024

Brought my car in because of a flat. Got told it was fixable because it’s right in the middle. 20 min waiting, got told it’s recommended to place all 2 rear tires. Mind you I just got the tire less than 2 months ago. This store always trying to sell you stuff you don’t need for anything and everything. Went to another place waited it 20 min and got it fix for 10 dollars. I would rather not visit again after coming to discount tire all these years

Oct 24, 2024

Great guys. Son had a blowout at 5:00 on 635 with no spare. Hubs drove and took the tire off. At 5:30, even though they closed at 6, made sure they had a new tire and kiddo could get back on the road. Recommend this location.

Oct 24, 2024

Victor was an absolute saint in my biggest time of need. I would definitely recommend this location above all of them. They take great care of you.

Sep 24, 2024

Fast, friendly and affordable. Only thing that beats their price, is their service. Management and staff alike always strive to provide top tier customer care. Been my go to tire shop for 16+ years.

Sep 24, 2024

I changed my tire month ago, then I just found that I miss my anti theft lock key on the wheel rim. I came back and ask if I can find my special lock key. They just bring a basket of anti-theft key. In the end, I find one exactly fitting on my wheel screw.

Sep 24, 2024

I was here few months back because a small nail like thing was in my tire. The guy over there, I forgot his name ,though I tried best to remember told me that you have to change the tire, though the punctured test was negative which mean nail was only on the surface and did not hamper my tire at all. And, I asked him If I can use my tire repaired warranty and he was like we do not accept and insisted me to change the tire, and when I refused to change his face expression was like he was mocking me. These people are just to rob you, and its been 6 months, my car tire is still good. Thank god, I did not hear him.

Sep 24, 2024

I’m giving 2 stars because they were quick BUT that isn’t always a good thing. I recently got 2 tires put on by them few weeks back and they got me in and out in 7 minutes which I thought was fast for 2 new tires and new wipers. They left my tire cap on hood of car when I left and my friend who is a tech was looking at car this evening and said they forgot to take old weights off so caused a improper balance which caused a bad vibration. Not good to rush because as you see mistakes happen! I knew was too fast for it to be right! Be careful this is my car they’re dealing with and I spent $440 for that to be wrong and dangerous!

Sep 24, 2024

This last weekend, my wife went in to have our Honda's tires rotated and balanced. She mentioned the TPMS light still being on and I didn't think anything of it. The next day, we go for a drive and the TPMS light is still on. Not only that, but it was driving terribly. Pulling to left and making weird helicopter-like noises. Sure enough one of the tires that was moved from back to front was completely scalloped all the way around and should not have been put back on the car. I took the tire off and inspected it myself scratching my head, thinking, how could this not be noticed? The cherry on top was that the tires weren't even filled up to the manufacturers spec despite the receipt showing they were. I went in today to have both the scalloped tire and the other on the front end replaced. When they were finished, there was a lot of brownish greasy residue left on my rims on both front wheels. Not acceptable. Their response was nothing but attempting to avoid accountability. "We don't touch the face of the rims, we don't use grease, etc." Like dude, this is a tire shop, right? I have a problem with this location 9 out of the 10 times I visit. I will not be returning to this location in the future and advise others to go to another as well. Our family cannot put our trust in this location as they have failed us one too many times in one too many ways.

Sep 24, 2024

Three others & I queued to get our tires checked. Instead of preemptively closing this station one of the employees hand signaled to hold. Then instructed another employee to assist. Only to tell me five minutes later they're closed. The first employee should've told me this instead of being put under a false illusion of being helped which lead to my time being further wasted. I won't be going back to this location for these actions.

Aug 24, 2024

Excelente servicio muy amables

Aug 24, 2024

Flat Tire Scamming Customer Strategy The store doesn’t want to fix a flat instead pushing customer to buy a tire. My tire was 3-4 months old got nail in tire should be a easy to fix. Strategy here is oh your tire looks bad and we will check and guess what yes we need order new tire for you. Not happy at ll what can i do now they cant put my old tire in. I am stuck to buy new one.

Aug 24, 2024

I came to this Discount Tire location for a tire rotation and for them to check a tire I suspected of having a slow leak. When I arrived, I mentioned the slow leak issue to the service adviser and he said he would take a look at it and that I should be done in about 45 minutes. An hour later, he told me he didn’t find anything wrong with the tire and they were halfway through with the rotation service. Another 30’ish minutes and they were “finished” I paid for the extra services I’d asked them to perform and left. When I stopped about 15 minutes later, I noticed a small nail in the tire they claimed was fine even though they added the “free patching” to the invoice. I ended up going to an NTB ~3 hours later where they actually fixed the issue and pointed out some other issues with the tire balancing from Discount Tire. Moral to the story, the discount in their name isn’t discounted prices, it’s discounted service quality.

Aug 24, 2024

I had a great experience. They didn't have the tire I needed but we're able to find a alternative. The manager was polite and handled all my other issues professionally. I'll be bringing all my vehicles here when I'm in town.

Aug 24, 2024

I went to get my tires checked and was in and out. Victor was extremely helpful and friendly. Will definitely be back to this location in the future!!

Aug 24, 2024

Staff is super friendly and professional. Service is always great.

Jul 24, 2024

Efficient and courteous but too busy resulting in unfortunate waiting

Jul 24, 2024

Good service. I want to acknowledge the good work Brian

Jul 24, 2024

I hate the “we will give you free air” tactic, or the “free tire plug”. It’s just to get people in and sell tires! Get business how you can but don’t lie to people. I had a nail in my truck tire maybe 2 months ago Brand new tires mind you. They tried to tell me they needed to be replaced. A sucker is born everyday but not me lol. My wife went for free air and they told her that the tire was so bad that the machine could not even register to give air lol. Come on! High tech machine like that, yet my air pump that connects to port in my car did the job just fine. Then they tell her there are wires sticking out and she needed to replace the tire that it’s not safe to drive on. So of course she’s scared to drive the car home because she knows nothing about tires. So I had to drive up there and the tire was pretty low on tread but no wires. Perfectly safe to drive. stop scaring people. It’s dishonest and shameful. Of course I expect a reply from discount tire saying we try to help everyone fairly and they’d like to know more from me blah blah blah. Just stop doing it, don’t offer free services if you plan on attempting to sell me something 9/10. It’s like going to a mechanic shop to get a oil change and now your need to replace the battery and they recommend a tune up lol. I’m done ranting now thank you lol.

Jul 24, 2024

I've only been to this location twice but both times could not have gone any smoother. I showed up at 10am for a 10:15 appt and was out the door by 10:25. Everyone I've interacted with was very friendly and knowledgeable. It's such a better experience when mechanics take pride in their work.

Jul 24, 2024

Shout out Brian and the guys in the shop they were super helpful and fast, they got me in and out like i needed, couldnt be more thankful. Appreciate that and thats why i am a repeat customer time and time again.

Jul 24, 2024

They now charge for tire rotation unless you bought the tires from them. Previously this was not the case. No notice of change or communication to consumers just a surprise when you arrive at store.

Jul 24, 2024

Very bad service was waiting for air pressure more than 20 m have to call store

Jul 24, 2024

We came in to get a flat repaired ~ 2 weeks ago; The flat was fixed, but as we drove home, there was a loud drum noise coming from the back right tire, where the fix had taken place. When we went back to the store, we were appalled, to have the staff take ZERO responsibility of this noise, and not even coming along to see the noise for themselves. We then proceeded to take the car to the dealership, where they within 2 min diagnosed the issue, as the brake wire, bent, which commonly happens, when you take the tire off, quickly and it hits the metal part. This was resolved quickly with a slight bend and no further noise. The fact, that the staff at this discount tire, didnt want to work to help address this issue, is super sad, and not what I come to expect from a franchise.

Jul 24, 2024

went in for a routine rotation and balance… ended up getting sold additional parts since 2 tires were a little bent, no problem… but then when it’s time to pay I get sold a case of lug nuts, because the ones I had “didn’t fit.”…. didn’t appreciate wasting an additional $40…. especially when money is tight…. makes me feel like a dollar sign and not an actual human… and now I have a box of lug nuts that I will NEVER use sitting on my bar… worst part is i’m not even sure they rotated and balanced my tires… been going to discount tires for 10+ years but I am so disappointed… especially in this location.

Jun 24, 2024

Drew was extremely helpful and kind during the process of helping me get new tires and having this done quickly. I first came in due to a nail but he showed me that my back tires needed to be changed out and suggested using the other as a spare which I didn't have. All around great experience and will be back for my twice a year tire rotations. 2024- Me and my wife have all new tires from here and it's been the best. Victor helped us this week after her tire had an internal bubble caused from a pot hole. It was fully covered under the tire warranty we purchased (30 per tire, which is a deal considering all the pot holes and construction around dfw). Only needed to pay 16 to re add the warranty.

Jun 24, 2024

Efficient and quality service. I appreciate the way they treat both my wife and myself courteously and professionally. If you're in a tire store, you're probably not having the best day (got a flat, need new tires, ...). I see them do a really nice job with people in these circumstances, appropriately taking care of them and making the best out of a sub optimal starting point.

Jun 24, 2024

Victor and team provided awesome service! Thank you!🙏🏾