Discount Tire

Nov 20, 2024

Went to have my tire pressure and the employees were professional and pleasant; they got me in and out quy.

Nov 13, 2024

Been to the location on the Eastside on I10 and Lee Trevino. They REALLY need to step up their customer service! No direction, no assistance nothing! When you visit this location you will be confused, will not know what's going and no one to help you. Like WHERES THE FREE TIRE CHECK SERVICE?? There's a sign but no one looking out. Please step up your customer service game. Smh . Waste of time, Discount Tire on I10 and Lee Trevino. VERY DISAPPOINTED! I suppose because the air check is free, the service doesn't matter, right? If I could I would leave NO STAR.

Nov 13, 2024

I wanted to share that I dealt with Adrian at the Lee Trevino and he did a awesome job he made things right for me after a rim of mine was damaged while getting new tires. This is why I do business with Discount tire because they are honest and take accountability. Kudos to Adrian from the Lee Trevino he's a great employee and someone that I will continue to do business with. Thanks again!

Nov 06, 2024

Joey was exceptionally helpful! They were very busy when I went in, but he still took the time to provide me with great customer service. Will definitely be coming back 👍

Oct 30, 2024

Best tire shop in town

Oct 27, 2024

Always excellent service. Allow for a little extra wait time, it's worth it.

Oct 27, 2024

Great tire shop

Oct 27, 2024

I got a flat on a Friday afternoon and once I had the spare on I rushed to the discount off the gateway. I thought it would be horrible but they had me in and out of the shop in under an hour. It was the best! Thank you Discount Tire

Oct 27, 2024

Outstanding service...they are always very busy so schedule an appointment

Oct 27, 2024

Sometimes I have to go in, and they send me to a different store because certain stores carry my specific tires, and ita little irritating because they should have my tires there

Oct 27, 2024

Tardaron mucho para atenderme

Oct 27, 2024

This store is grossly understaffed. I counted about 7 computer terminals but only 2 associates were helping people. I arrived for my 1:30 tire rotation appointment at 1:25pm. I was waited on at 1:38. The associate told me it would be an hour and 15 minute wait. I asked him why I had to wait so long since I had been previously told that if I made an appointment they would get me in and out in about 20 minutes. He told me that there were several appointments ahead of me. That tells me that the company has poor processes in place to take care of appointments. I decided to wait anyway even though the waiting area was full. While waiting, I counted 8 people in line waiting to be helped. The line was all the way out the door. Also, while I was waiting, a lady came in for a tire rotation, as well. She was told it would take about 30-45 minutes! My truck was ready at 3pm. Only me and one other person were left in the waiting area. Definitely I will not recommend this store.

Sep 27, 2024

Discount tire was one of the first options when tires needed replacement. But recently quality has gone downhill. Most recent, we got a full set not even a month old and since first week the tire pressure kept going down. So basically went there three times before supposedly they replaced it for a new one. I say supposedly because honestly the tire looks used. Prices have gone up and quality is a joke. Service can be tricky because as a woman I feel like you are gaslighted into getting new tires when probably the ones we have can last another year.

Sep 27, 2024

Fast service has improved a lot since my last visit !

Sep 27, 2024

I clock in as a walk-in at 9;15 a.m., to purchase 4 new tures. They take my $$$ and give me a ticket say 2hr wait approximately. I schedule an appointment for following day for 2 new tires on another car. After 2hrs later I ask about car and they say realistically it might be 4hrs cause they have alotta customers!! I wait n wait n 4hrs later get my car back. No inconvenience apology n hey will take off 10% of a $1000 tab!! Nothing!! I canceled appointment fir other car, requested a refund back for other car!! STAY THE HELL AWAY FROM THIS DSCOUNT TIRE ON GATEWAY N LEE TREVINO. ITS A SAND PIT!!!

Sep 27, 2024

I received excellent customer service from Angel at this location. I picked up a nail over the weekend and had a tire shop do a temp repair. I came to discount next day in early am. I got no hassle over repair..infact techs discovered I had a nail in another tire that was unrepairable. Those 2 tires would have cost me close to 600.00. I always purchase the damage certificates. They renewed the certificates on new tires 50.00 each..a bargain compared to replacing at full cost. I was out the door in 40 minutes. It's hard to get this kind of customer service today. Thank you Angel Thank you Discount for 5 star service!! Santiago Gomez Jr Enviro Director Ram Emergency Services

Sep 27, 2024

Muy chido

Sep 27, 2024

Was attended by Joey and gave great customer service 10/10 would recommend

Aug 27, 2024

Angel handled my concerns with exceptional customer service. We only use Discount Tire and will continue to. 👍👍👍👍👍

Aug 27, 2024

I would reccomend coming here if you want to be ignored. I brought my car in for a tire rotation and they would call my name multiple times but everytime I would go up to them they looked at me confused and told me I needed to wait in a different line. Finally when I barged up there and asked they said oh yea your cars ready we will bring it to you in the back. So I am waiting and nothing, then I see my car parked in the parking lot where I had left it. I stood by at least 3 workers who all ignored me and pretended to not see me. I literally had to go in their face and ask for my car keys so I could leave. I told him the situation and all he said was sorry maam... sorry excuse for a sorry place. would not go everrrrr again. oops!! honestly this whole thing felt targeted as they probably didn't think a girl would be picking up a car!!!

Aug 27, 2024

Very clean. Very efficient. Great customer service. I was really impressed. I usually write bad reviews in EP, not because I’d like to but that’s just the norm. So I’m glad to write a good one. Joey was super helpful, I recommended talking to him.

Jul 27, 2024

Good experience. Employees were fast and helpful.

Jul 27, 2024

Got it done within the hour, make an appointment.

Jul 27, 2024

Great service

Jul 27, 2024

I was in at 8a and out at 9:09a with 6 new tires balanced, mounted and the spare stored. Excellent service and a relief knowing I’m set for a safe drive to California. Thank you.

Jul 27, 2024

Made an appointment to have the car tires checked and they gave excellent service.

Jul 27, 2024

Worst Customer Service. Took my tire because it had a flat and a nail. They took two hours to fix the flat and a tire rotation. A day later my car alerted me of low tire pressure same tire the nail was still there. I decided to take it to the one on Montana they told me I needed a brand new tire which they never said anything about that probably didn't even do a tire rotation either. So take it to the one on Montana I was out in an hour and a half brand new tire and they did the rotation as well. They even were shocked by the service we got on gateway.