Discount Tire

Nov 13, 2024

Excellent customer service. All the associates were friendly, kind, and courteous. Thank you for all your hard work, I appreciate you. My car thanks you for her new pair of shoes.

Nov 13, 2024

Great prices

Nov 13, 2024

I had a bad experience at dyer tire and gave discount tire a call. Spoke to Daniel who reassured me id be in good hands. I showed up and he gave me a few options and helped me with what suited me and not himself, at least thats how it felt at the other location. They were super busy AND I still was able to get a full set of tires and out in less than an hour. Vic helped get the rest situated and still called after I left to make sure my air pressure was where it was supposed to be. Since im THAT woman that knows nothing other than how to detect a flat lol they made me feel like they actually cared. thanks again for the wonderful experience! Definitely will go back.

Nov 13, 2024

Was helped by Andres and his team always do a fantastic job whenever I bring my vehicles in. Their quality and reliability has never let me down, I don’t mind waiting because their work is worth it! Will continue to recommend to others.

Nov 13, 2024

With an appointment i was in and out in 38mins. 4 Brand new AT tires balanced and installed. Can't beat that.

Nov 06, 2024

When my tires have low pressure, the guys that work there are always willing to help! Updating to add that they are very efficient! I had two flat tires and the team was able to get me rolling in and out of their establishment in less than an hour on a very busy Monday morning! Thank you!

Oct 27, 2024

Bernie provided excellent customer service. He listened to my concerns and along with Santiago's input...provided solutions to dealing with a new tire purchased from another company. I was then able to buy 4 tires from them. The purchase was smooth and replacement of tires was fast. Their employees are very professional. I'm a new customer and would recommend them!!

Oct 27, 2024

Good products. However, I have gotten a bunch of flats the last couple of months (4 and counting) and every time I go to have it repaired it’s always a 1 hour minimum wait. I have the warranty but find it hard to use! Beware; I was told that patching the tires elsewhere can void warranty on the tire. If time= money I wouldn’t bother buying the certificates since they will sell them to you for a good amount of money!

Oct 27, 2024

I have come here for tires before and it was excellent, but today was an exceptionally great visit. The store manager Robert helped my husband and I out after our brand new truck (3 days old) got a nail in it too close to the side wall. Robert worked his magic with us and got our tire replaced at a price that we were incredibly grateful for and he put a warranty on all of our tires! Thank you so much for being an angel in disguise when we needed it most. We will be going back to this location for all of our tires needs. Thank you so much Robert!

Oct 27, 2024

I’d give the staff half a star if I could.

Oct 27, 2024

Right price and recommended where to get stud attached to wheel.

Oct 27, 2024

They took advantage of my elderly mother wouldn't recommend going there for anything

Oct 27, 2024

Though is a very busy establishment, the service is excellent. Staff is cordial, attentive, and they take their time to help you out to their best of their ability.

Oct 27, 2024

dropped off a tire for repair at 3pm was told id get a call if they cant fix and have to order by 5 pm . 11:30 the next day no call so i called and asked whats taking so long and why i didnt get a call . got additude and said hed find out . said its done and only needed a patch so i asked what took so long and with additude he said well its done come pick it up . so i asked what i owed and he hung up on me. called back told them who i was and ask why he hung up when i asked how much and all i got was its free so you can come pick it up . As a shop owner i usually dont do reviews but that was messed up.

Sep 27, 2024

Horrible customer service … The guy that assisted me was very rude and not helpful at all ! Looked overwhelmed and looked miserable…I Was told that my size tire was not in stock and I asked him if he could put air in my one tire so this way I could make it to another location safely and told me he couldn’t and walked away I’m like wow ok so I went to circle k across the street to put air so this way I could drive safely to another location down dyer which I found one called Texas Rolling Tires they have great customer service and showed concern for my safety ! Highly recommended

Sep 27, 2024

Went to get a flat tire replace and end up purchasing 2 (needed a whole new set anyways)My wife returned and when I went outside a couple hours later i saw one of the new tires was flat. Called them and spoke to Santiago who told me to come back in and they would take care of it. Turned out to be a faulty stem on the new tire. Santiago said they would refund the installation cost and I said covering the install of one of the two tires i was gonna buy when I got paid again would work . He went to speak with his manager. The manager came out and they ended up replacing the faulty tire and giving me a third free of charge. Very friendly staff, super apologetic about something not really their fault, and more than made up for the inconvenience.

Sep 27, 2024

I've always loved Discount Tire they are wonderful! They are not sexist they treat women just as well as they treat men and if they have a better deal than you are asking for they will suggest it. They have never tried to upsell me and they have done exactly what I asked for. 6/20 Still great service!

Sep 27, 2024

Outstanding customer service!!💯 Before I could even walk in the building,Andres was there to greet me. They took care of everything I needed. Even though they were extremely busy,I was in & out in no time. Thank you Andres & Joseph for excellent customer service & the great job you guys did on my tires.

Aug 27, 2024

Always great service!!! Karlos and Brian were excellent and answered all of my questions!!!

Aug 27, 2024

As a company, discount tire is super reliable. I've been to this location multiple times for multiple reasons, puncture in tire, rotations, needing new tires, etc. I've NEVER had a complaint, the service is friendly, affordable for a college student and I recommend them to everyone having tire issues!!

Aug 27, 2024

Good customer service they are friendly and will take care of you they also take the time to make sure you understand everything tires, tire tread, safety, prices, warranty, plus the extra services they offer like wiper blades and tmps sensors thank you Robert

Aug 27, 2024

Got everything done basically in 2 days which is nice

Aug 27, 2024

I wanted to say that the Discount Tire staff at the Hondo Pass location in El Paso are fantastic. Everyone there was helpful. From the greeting to the work in the bay. I was on my way to El Paso and had a tire situation come up during travel. Specifically Joseph and Bernie made the whole experience a breeze and less stressful. Please visit this location. Worth it.

Jul 27, 2024

Andres was my first point of contact as i had a flat tire & flat spare. His customer service was excellent! Matthew wrapped up my transaction & also displayed exemplary skills . Thanks!! -Luis M

Jul 27, 2024

Fast service, respectful staff!

Jul 27, 2024

Joseph made my visit to this el paso location seemless. Thanks for taking care od my flat with superb customer service that still got me to my appointment on time!

Jul 27, 2024

Santiago is heaven sent. He was willing to take the time to show us different options and explain the benefits of going with different products. Once we expressed our budget he took extra steps to make sure we still got what we needed within our price range. He was extremely knowledgeable and was able to answer all of our questions easily but still in a way we could understand. We can truly feel the difference between our old tire and the one he recommend. Thank you for providing amazing service! 10/10 will recommend

Jul 27, 2024

Very, very, very, busy place make sure to make an appointment online and purchase ahead if possible. Even with doing all that I still had to wait about 10mins in line. Besides the wait, the services and work done were good can't complain. Staff is friendly.

Jun 27, 2024

Great customer service and timely! I had to order a tire for my Fit, it came in three days later and was installed.

Jun 27, 2024

Went to get tires for my mom's car. Very pleasant experience. They really know how to take care of you. Update 6-17-24 One of moms car tires air pressure kept going down. We brought it in for inspection. It had a nail on the side. It needed to be replaced. The certificate warranty was still active. We got a new 75 dollar tire and only paid 15 dollars for the new certificate. It was not busy. We went in at 2 and got out in 45 minutes.