Discount Tire

Nov 20, 2024

I really love to go there. They are very helpful. Thank you gys

Nov 20, 2024

Matthew is perfect! Understanding, kind and solution-oriented.

Nov 18, 2024

EDIT: I'm moving it up to 3 starts because after some nagging they were able to get everything corrected and refunded me for the inconvenience. While I super appreciate that, it was still quite the fiasco. This is in regards to the 13494 Northwest Freeway location. DO NOT GO HERE. I’m 99% sure they did NOT order my wheel when they said they did because after one week I had to call and follow up then they said they didn’t know where it was and they were going to put in a a new order and have it overnighted. Meanwhile, I can’t drive my car and I’m paying out of pocket for a rental. Finally got it the next week and it was the wrong wheel 😑 they handed me my keys ready to send me on my way then I had to go back in and ask why the hell my wheel didn’t match the others. I’m supposed to get a call back from someone but I don’t think I ever will. So here I am… 1 wheel different than the rest. Worst service I could imagine.

Nov 13, 2024

I really don't leave bad reviews on discount tire but tonight was needed. I have been here for my tires installation in the past and had no issues but tonight I went to get a simple installation on my Elantra and when I got my car back the tire caps were missing so I headed back to find them and one young guy had the nerves to tell me how many Hyundai caps I had on my car. I had three original caps and know that one was lost a while ago. Anyways it's the way it was done. As I drove away from the store, I noticed that my left rear tire was overinflated to 51 psi (reading from the dashboard which I took a picture just in case it blew up on my way back)knowing the tire capacity can't even get that high. So thankfully I wasn't too far from the store but anything could have happened. My tire could have blown up and caused severe damage to the body of the car and even worse crashed into someone or a car causing more damage. I got there and showed the guy who puts air in the tires to deflate my tire after I showed him how much it was on my dashboard. When he hooked it up to the machine, it showed 59 psi, let me repeat 59 psi. He was shocked, so was I. Shocked and upset. Thank God nothing happened. I told him to call the manager who came and explained to him that they need to pay attention because it could have been a lot worse. He apologized and said it was human error. Bruh human error, I get it but this right here could have caused me thousands if I had crashed into another car or even worse a pedestrian. I'll say this to anyone who gets service here on a Friday or any given day, to make sure to check the psi levels before leaving. Overall it didn't take long for them to install the tires but honestly shit could have been more than what I paid for my tires. Let's see what happens next. I only gave 3 stars because of the guy who put my tires on layaway and the guy who checked me in. If you are hiring young kids please teach them to pay attention before they cause more "human errors" that will cost you a shit ton more than a simple apology. Thank you

Nov 06, 2024

Bought a brand-new tire yesterday, and just three hours later, it went flat, leaving me stranded. To make matters worse, they didn't even put the spare back under the truck—they just tossed it in the back. Appreciate the service, guys…wow.

Oct 30, 2024

Buena atención

Oct 20, 2024

Bought 4 new tires and wheels. Installed in under an hour. One wheel was missing the center cap. Garrett went over the top to track 1 down and get it shipped in. Great job!

Oct 20, 2024

Came in October 4th to have my tire check for low tire pressure, then found out it had a nail that they couldn’t repair. So they put in order for and told me that the tire should be here October 9th from coming GA. So a whole week pass by and got no call. Give it some extra days before calling on October 17th, they said they’re going to check their inventory physically for the tire that now is coming out of CA. They said they’re going to call me back after they finish checking their inventory, they never called me back. I go in person October 18th 13494 Northwest Fwy, they now the tire is on their way from Indiana…. And should be getting there tomorrow and they’re going to call me when it arrives, which I doubt they will. Horrible experience at this Discount Tire located at 13494 Northwest Fwy.

Oct 20, 2024

Fast polite and prompt 5 stars all day. Came in today to get tire fixed and rotated.

Oct 20, 2024

I am writing to express my deep dissatisfaction with the service I received at your store located at 13494 Northwest Freeway. My experience there has raised significant concerns regarding the competency and professionalism of the staff, and I believe it could damage the otherwise strong reputation of your company. I visited this location due to severe shaking while driving, specifically suspecting an issue with the front passenger tire. I even mentioned that the foam inside the tire might be loose, as this was clearly not a normal issue. Despite providing clear information, the staff ignored my input and instead applied excessive weights to balance the tire without addressing the root cause. The shaking persisted, and they continued to blame uneven tire wear for the problem, dismissing my concerns entirely. The technician even made a derogatory remark, stating that my rear tires were “trash,” which I found highly disrespectful and unprofessional. Frustrated, I sought help at another Discount Tire location. At 21825 Katy Freeway, the team listened to me carefully and discovered the actual issue with the loose foam in the tire—precisely what I had suggested all along. The contrast in service between the two stores is alarming. Had I continued to rely on the team at the Northwest Freeway location, I would have faced potential suspension and steering issues, compromising my safety due to their negligence and lack of expertise. This kind of service is unacceptable and poses a risk not only to customers but also to the company’s image. I strongly recommend that upper management investigate this location and consider replacing the staff to avoid further damage. Conversely, I must commend the professionalism of Ryan Griffith, the manager at the Katy Freeway location. His dedication to customer service and attention to detail saved me from further complications, and I believe he is deserving of recognition, if not a raise. Please take this feedback seriously, as the quality of service at the Northwest Freeway location is tarnishing the reputation of an otherwise reputable company.

Oct 20, 2024

OMG I LOVE THIS LOCATION MATT IS ALWAYS VERY HELPFUL AND VERY POLITE EACH TIME I COME.

Oct 20, 2024

Staff is helpful and service is usually very good but can get busy on the weekends

Oct 20, 2024

The most professional discount I've ever been to. Got me in and out super fast. Super respectful staff. Couldn't be happier. Thank you!!

Oct 20, 2024

You know why yall getting a one star because when I come in for one thing do just that one thing don’t start telling me about other stuff I came for one tire you start telling me about the other I know the other tire bad but right now I’m getting one and guess what I end up paying for both cause now all these customers looking at me

Sep 20, 2024

Awesome staff, great experience. Why go anywhere else. Thank you for taking care of me!

Sep 20, 2024

Never experienced such poor customer service. My car was towed and dropped off at 9:15 a.m. Billy told me the tire I needed was on the truck that arrived, and it would be 45 minutes to unload the truck and service my car. Billy also told me he would call me with a follow-up. I called back at 11:30a. Billy said he would see where my car was with bring serviced, and he would call back. I called back at 12:21 I asked for the manager, he apologized, and said Billy went to lunch and my car would be ready in 20min. I got my car around 1p and this was unacceptable.

Sep 20, 2024

Excellent service, quick and friendly. I had purchased full coverage on my tires in 2021 and when I ran over something in 2024...no problem -covered!

Sep 20, 2024

Let me just say if you are on a schedule don’t even try. Not even with an appointment. I made my appointment for 2:45 pm I walked in early checked in explained what I needed (flat rear tire fixed under warranty). Once the employee checked the car he said my front tires were “cooked” which I figured I had been putting it off. I opted to purchase 2 new front tires. $640 and he told me it would be ready at 335. I walked out at 4:50. 4:50!!! Never have I had to wait for two hours for my tires to be changed. People with later appointments and walk ins were in and out and my vehicle had not even been started yet. They started working on my car around 4 pm. I left very irritated not to mention my two kids did as well.

Aug 20, 2024

Always my go to for anything tires. Wouldn't go anywhere else.

Aug 20, 2024

They have and excellent team work

Jul 20, 2024

Bought online and scheduled an appointment. Had me in and out quick. Thank you.

Jul 20, 2024

Customer service was great and they got me done under a hour!! Fast Service! Keep up the good work.

Jul 20, 2024

Initially, I was going to blast this location for letting me sit in the air check line 20 minutes watching 6 employees ignore me with 2 cars. Second car left and all 6 intentionally ignored me. I have video, I was so dumb founded!!! But then Cody appeared and was so genuinely kind. He made small talk filled my tire and offered to check it further since he didn't see anything in it. Super nice guy! His customer service offset the other 6.

Jul 20, 2024

Me gustó como te atiende

Jul 20, 2024

These guys got me and my son in and out in an hour when they were packed. Great service

Jun 20, 2024

Horrible experience today with the Manager Matt. I went in to get my tire patched and he was extremely rude because I didn't want to buy a set of brand new tires. I told him multiple times that I was not ready yet, and he just kept insisting that I must get all new tires today or what was I thinking to not! He asked me why not, why not, why not, why not like 5 times and then we went back and forth for several minutes, he kept telling me he that he didn't understand why I wouldn't want new tires and only a patch that just blows his mind! Also, he stated to me that he could have 4 guys quickly replace all 4 tires instead of waiting a few hours to only patch one. He stated that if I want the cheap ones, while frowning his face it would be $660 walk out price, but he recommends the $1,200 set of tires. Finally he told the other employee rudely to just put a note that I refused tires and walked away angrily without saying thank you or even a word to me! MATT HAS BY FAR THE WORST SERVICE I HAVE RECEIVED ANYWHERE! I HAVE BEEN A LOYAL DISCOUNT TIRE CUSTOMER WITH A SYNCHRONY DISCOUNT TIRE CARD UNTIL TODAY. NOW BECAUSE OF THE MANAGER MATT I WILL NEVER RETURN. HIS HARD CLOSE, RUDE TACTICS NEED TO BE CORRECTED. I EVEN WENT DOWN THE ROAD AND PAID CASH AT D&D TIRE SHOP OFF OF GESSNER ROAD AND BOUGHT 4 NEW TIRES RIGHT AFTER I LEFT! THEY VALUED MY BUSINESS AND WERE VERY FRIENDLY!! BUYERS & CUSTOMERS BEWARE OF MATT!! Update, Discount Tire made everything right. I would give Matt the Manager 10 stars if I could. They replaced all my tires correctly and made a bad situation good! I would definitely recommend Discount Tire as a company, as well as Matt and Garrett, they care. As for Matt, he called me, was really polite and professional, went above & beyond to make sure I was not only taken care of, but highly satisfied! Thanks again, so much Discount Tire and Matt!

Jun 20, 2024

You can get tires there

May 20, 2024

Excellent Service!