Discount Tire

Dec 03, 2024

My latest experience at the Greenfield location was the worst customer service I've encountered at any visit to a Discount location. This visit included their tech providing a broken wheel stud, which was then blamed on me by the salesperson who claimed it was safe to operate a 5 lug wheel with one lug missing. I was told this is my problem to fix and they were not responsible. No discount was provided here. This location has poor maintenance and safety practices, which I have experienced on more than one occasion. I was under time constraints, and this being the closest location, I unfortunately tried to give them a second chance and deeply regret it. Unless this location has a serious maintenance, safety, and customer service overhaul, consider this location a hard pass.

Dec 02, 2024

The store manager offered to replace a second wheel on my car months ago. Told me he would call me when he got it and would take care of the cost. Skip ahead to today I called to check on the wheel and now he’s backtracked to say that he will only cover installation when I wasn’t even wanting the wheel replaced. He recommended it. Very shady I have the call recordings to prove.

Nov 28, 2024

Friendly staff, very clean store, just wish you did farm wagon tires, because I like your services.

Nov 28, 2024

My daughter had a tire that had a very large puncture due to a bolt that went through it. Even though they could not repair it, they were very helpful and friendly. We will definitely buy tires from this location when we need to replace our tires.

Nov 28, 2024

Quality has gone down at this location. During the last visit they aired my rear tires up at significantly different pressures right before a trip and I even told them I’d be towing. I just took my wife’s car in for new tires and afterward the weights on one of the wheels were all wonky, made it look like trash, and I was able to easily pull a few of them off. The newer manager didn’t seem to see the problem and even tried to tell me that’s how they are done but agreed to redo that wheel after I had him actually use his eyes to look at them. Quality control should not come from the customer but I guess I can help them out if I need to. I should have taken and added a photo for comedy.

Nov 21, 2024

Josh The manager is fantastic!

Nov 21, 2024

Quick work of replacing my tire, friendly staff. Thank you Isaiah!

Nov 14, 2024

This is my store to go from now on thanks to Izaiah Santiago.He Was helping me with my tire choices and maintenance for 7 of my vehicles for years at other location.Very friendly, knowledgeable and professional!

Nov 05, 2024

Great service

Nov 05, 2024

Great staff and service. I will be going back.

Nov 05, 2024

Had my tire repaired was in and out. Staff was friendly and attentive.

Nov 05, 2024

I have been coming to this store for at least 15 years. I noticed a big chunk out of the sidewall of my tire so I gave them a call around 2pm on a Monday. It rang and rang for about 6-7 minutes then a recording came on and said "we're busy call back later". If I have an emergency and need a tire it would be nice of them to at least answer my call. I went to Walmart across the street for them and they got me right in and solved my emergency. Their lack of professionalism lost them a long term customer. Never again. Walmart is cheaper and provides much better service.

Nov 05, 2024

It's really not cool to make an appointment. That you make around your busy schedule thinking that you will be seen. And then sit there for 1 hour and still not get your car taken in. Such a waste of time. This is why they offer you a warranty an offer you free tire rotations. Because it's impossible to get in unless you want to sit at the tire shop for 3 hours. Not cool at all.

Nov 05, 2024

This morning I encountered a low tire pressure light on my way to work due to the recent change in temperature. I stopped by Discount Tire on Greenfield to assess the situation. Although the air check line was long, the employees worked efficiently and addressed my concerns in an expeditious manner. Custom service like this is why I buy my tires from Discount. Job well done!

Nov 05, 2024

Update: got in line @12:40 pm. Leaving the line at 1:17. Almost 40 minutes for 4 cars to get through. Do better discount. Been in line at their air check for over 30 minutes. Not three cars have gone through. Employees keep walking and not filling up the tires. They are standing around chatting and no one is filling up the tires. Horrible experience here. I get that it's a free service that you guys offer. These free services are why I buy my tires from your business but you need to respect people's time.

Oct 05, 2024

Always excellent service.

Oct 05, 2024

I love this company! Even though I didn’t have an appointment, they got me in right away. I expected to wait a while, so I brought some work with me—but the only disappointment was that I didn’t get much done because Discount Tire changed my tires so fast! Thanks for the speedy service and getting it right!

Oct 05, 2024

This is my second visit to this discount tire store. Approximately 15 people were lined up before they opened this morning. They unlocked the door and took people as they arrived, not as they were lined up. They are well organized and really want to do the best for you, five stars today!

Oct 05, 2024

Good customer care, keep it up

Oct 05, 2024

I showed up just before closing time with low tire pressure and a sense of urgency, expecting to be turned away. To my surprise, the team went above and beyond! Despite their preparations to close for the day, they quickly assessed my situation and realized I needed a couple of new tires. Instead of rushing me out the door, they stayed open well past closing time to ensure I was taken care of. Their dedication to customer satisfaction is truly commendable, and I couldn't be more grateful for their help. Thank you again!!!!

Oct 05, 2024

They helped me out with a nail in my tire. Super nice guys, were quick and extremely efficient.

Oct 05, 2024

Tire change went well but came back to my Standard transmission vehicle in a Handicap space with NO Emergency Brake engaged. I'm glad nothing happened. Was told I would get a message when my vehicle was ready, but never did, sat somewhere nearby for an extra 40min thinking I was gonna be messaged/alerted. Steering wheel covered in grime, same with door handles and shifter. 6 wipes to clean it, all black after. Maybe it was an off day at the shop, but I will continue to use discount tire for my tire needs. Though I was a little disappointed with my experience this time. Thank you for your hard work.

Sep 05, 2024

Came here to have one of the workers look at a little cut I had in my tire. Was a little worried they were gonna try and get me to buy a new tire but they were honest and told me I had nothing to worry about. Didn’t try to sell me a thing. Appreciate the honesty! Will be coming back here when I need new tires.

Sep 05, 2024

I ran over a tire on the freeway and the closet tire place to me at the time was Big O. My tire was losing air as I drove so I ran into Big O around 5:25pm, realizing they closed at 6pm. When I told them my situation, without hesitation, they said they were too busy and I would have to come back tomorrow. So I told him I would go to Discount Tire next because I needed it done as soon as possible to avoid a total flat and his response was “well they close at 6pm too”. I walked into an equally slammed (if not more) Discount Tire at 5:35 and WITHOUT hesitation they said they could change my tire tonight and would have me out in an hour and 15 min max. And that’s exactly what’s happening. Thank you for great customer service Discount Tire!!

Sep 05, 2024

I was very happy with the exceptional customer service. They got me right in and out efficiently. I will be going to that discount going forward.

Sep 05, 2024

Staff was very helpful

Sep 05, 2024

What a great surprise to come to this store for the first time! Cole, the assistant manager, and all the representatives who are in the front desks taking care of the customers are pleasant, courteous and very knowledgeable. Cole was kind, patient and thoughtful when I called to ask questions before I came to the store. The biggest surprise was after the nail was pulled out and the tire was property fixed, I inquired how much I should pay. The answer was .... NOTHING! I couldn't be more surprised! I still can't get over the kind of service Discount Tire is willing to offer! They will have my business for life!

Aug 05, 2024

Had a bad tire replaced Purchased a pair Fair price and fast service

Aug 05, 2024

Spent 2k there today. Was in and out in under an hour. Great communication and team. Thank you

Aug 05, 2024

The customer service and service at this location never disappoints. Today I had an appointment and worked with Brent. He was very friendly and gave all information needed so that I could make the best decision on what I needed done. Everything was done right and on time and I will definitely return.

Jul 05, 2024

Long story short, Kyle and Josh at the Greenfield store are awesome. Great customer service and consideration. Appreciate their efforts to make a situation right. Long time customer!

Jul 05, 2024

They take forever to get your car in even if you have a appointment or come in early it’s like they forgot about you very disappointing