Discount Tire

Dec 04, 2024

Carlos was able to help me find some exceptional quality tires but the best part was his customer service!

Nov 21, 2024

Slow for a tire check

Nov 05, 2024

Friendly and fadt

Nov 05, 2024

Great service and I liked being able to purchase online and schedule appointment.

Nov 05, 2024

I am very impressed by the staff at this store. Before they opened at 8am, they had a line of people outside waiting (including me). They opened the door promptly at 8am and immediately all staff members started assisting a customer. They were ready to go, and ALL had a great attitude! By 8:30am the lobby was FULL, and phones ringing, but they made sure all customers were greeted and taken care of. Very impressed!

Nov 05, 2024

I had two nails in my tire, I was ready to replace the tire if I had to and the technician was awesome 👏🏻 everything fixed no problem no change what a treat thank you Tryston 🙌🏻 definitely 5 star service

Nov 05, 2024

I wanted to take a moment to express my sincere appreciation for the outstanding job Joey has provided when i was in a dilemma. He went above and beyond to help me. It's not often you find true help these days. He definitely needs to be recognized!

Nov 05, 2024

Sitting in line for pressure check on tires. The employee working is moving slower than molasses in winter! 2nd location to attempt getting service.....may have to find another tire shop with better service! If they don't want to check tires, don't advertise it!

Nov 05, 2024

These guys take care of me every time I can't say enough good about them. ❤️

Nov 05, 2024

Very sweet, helpful, polite & professional! Always a positive experience at this location of Discount Tire! Thank you!!

Oct 05, 2024

Been changing my own tires for years now because the last time I brought my Audi here for tires, I checked the torque on my wheel bolts immediately after I left and found that each wheel had 1 bolt that was tightened waaaay above spec. Which is exactly what torque wrenches are meant to avoid, as this uneven torque will cause damage to my wheel bearings! It almost had to be deliberate considering the manager had assured me beforehand that they would use "torque sticks" to avoid this issue. There's nowhere I can go and trust them to do it right, so I do it myself.

Oct 05, 2024

Dropped off car telling them my tire had a small leak. They said they didn’t find anything. Two days later the tires low again and big o tires finds the leak. This location sucks. This same situation has happened twice now and another tire shop has found the issue. I don’t think they look at the cars at all. Give zero stars if I could.

Oct 05, 2024

Had an employee named trystan help me and it felt like I was talking to a friend the whole time, everyone was super nice and made the experiance super enjoyable

Oct 05, 2024

Make an appointment, but it’ll still take you 2+ hours to get your car even in the bay. Whatever estimated time they give you add an extra 45mins to it at least. Staff was really friendly but that doesn’t help much when you’ve been waiting for so long.

Oct 05, 2024

Rudy was so helpful filling up my tires today and informing me on the condition of my tires. Thank you so much!! His customer service excels!

Sep 05, 2024

12PM appt, car was checked in before 12, we walked to the big bear and ate lunch. Walked back to the store and checked on the car. They needed 3 people to find the record, told us they didnt have the car. Corrected them twice the yhey said ut would be the next car in. After waiting until 1330 we got the keys abd left. They updated us by the link that the car was out of the bay at 1252. The car never made it into the buulding. Steer clear no bueno! Also it wont let you correct spellinf errors on mobile.

Sep 05, 2024

Had a co-worker have a nail in her tire, showed up to Discount Tire after work and was assisted by Joey, he looked at it and got us sent to a technician named Kaidin (I'm sorry if I misspelled your name) they got it patched up for us and sent on our way in 20 minutes. Thank You!

Sep 05, 2024

I had a flat tire and had to walk my tire a mile to the shop and was exhausted when I got there and Joey was exceptional and took the tire from me when I got there and got me some waters and let me wash up and to go above and beyond he gave me a ride back so that I did not have to walk back with the tire. Highly recommend and Joey definitely needs a raise and recognition for his exceptional customer service and respect to his customers. Thank you again Joey for everything you did to make this the best experience possible for me.

Sep 05, 2024

Overall, it was not a very good experience. I have been going to this location for several years and have always done business with them. I made an appointment to have a nail in my tire fixed. When I arrived, the technician, Max, inspected the tire and said it might be too far on the outside to repair, but he would take it in and have it inspected. When we went back inside, he proceeded to try and sell me four new tires, claiming they didn't carry the model I needed. However, I had just bought a replacement tire a few months ago and the car was just purchased in November. When I told him I didn't need four tires, he then said I would need two tires so that they would match. I asked if we could have someone else check the tire, and he responded, "It is not repairable." He claimed I would need two new tires because they didn't carry the tire I needed. However, it turns out they did carry that tire. I went to a different Discount Tire location up the road, and they took care of everything in less than an hour. The tire was actually repairable and did not need to be replaced. I understand the importance of safety when it comes to repairing a tire with a nail in the outer tread, but to not even look and just keep trying to upsell new tires was not a great experience. I still love Discount Tire, but I would recommend avoiding this location and sticking to the one at Cooper and Warner.

Sep 05, 2024

This location refused to do an air check a service that they offer for free because apparently they’re lazy at this location and didn’t want to do it

Aug 05, 2024

Busy

Aug 05, 2024

Gabe was the employee checking tire pressure, he had car after car, it was 106 degrees and he was in the sun. He didn’t complain AT ALL, he just kept working. What a guy!! What a worker!! What an employee. Kudos Gabe!! ⭐️⭐️⭐️⭐️⭐️

Aug 05, 2024

I have been going here for almost 15 years. They have always treated me great. But during my last visit, they left two of the four valve caps off, and one of my center caps was half installed. They came out and fixed it without any issues. No big deal, but small things like this matters. If they miss something small like that, what if they miss torquing a lug nut. The funny thing is I get home, and the two valve caps they did install didn’t even fit, they just twisted them down on the rubber of the valve stem like a wire nut. It’s a two cent part but it shows they don’t care. I would not do that to my own car, let alone someone else’s. I’ll still go there, but you better double check their work.

Aug 05, 2024

Joey assisted me today! The best service I’ve experienced in discount tires ever! I highly recommend going to him. He took the time to show me all the options that are available for me. Best customer service at this discount tires in AZ.

Aug 05, 2024

Joey helped me get 2 new tires for my car and did an excellent job of getting me in and out of the shop in about 30 mins of my scheduled appointment. He showed great customer service and I’ll be back to make sure he gets my service again! Thanks 🙏🏾

Aug 05, 2024

The quality and service of this location has really gone downhill after the pandemic. Everything ranging from refusing to repair flat tires to damaging pressure sensors when installating brand new tires. And then refusing to honor the warranty replacement on damaged sensors. I have boughten dozens of tires from this location but no more. Sucks I have to waste time and money in the future trying to find another relaible location.

Aug 05, 2024

They fixed another hard to find sliver of metal inside my rear tire yesterday. Free of charge. Repaired the damage.

Jul 05, 2024

Absolute worst customer service at a discount tire. Refused to remount my tire that was repaired on the road while at a gas station when traveling. I got three different answers from three different people and the location manager said the answers are all going to be different depending on who I talk to and that there was not going to be consistency in communication and there was no level set standard of communication. I am now driving around on an unsafe spare tire because they refused to remind my tire that has a discount tire certificate.

Jul 05, 2024

Techs are kind, so quick work, and really worked to help complete my new tire install.

Jul 05, 2024

They are very friendly and do a great job