Discount Tire

Nov 28, 2024

I came to have my tires changed from one set of wheels to my other set. I specifically said to keep the front tires on the front, and the rear tires on the rear. I also stated to not change the center caps. Not only did I get told that they were changing to center caps to see if they fit, but they also didn't listen to my request to keep the tires in the same spots. I asked repeatedly and I was assured this would be done. Upon leaving the store my car was immediately pulling to the right when going down the road. I knew this meant they didn't leave the tires where I asked. I then called the store and was hung up on three separate times. Finally I got a hold of someone and was told to bring it back to have them attempt the job again. I was told they would "make it right". After about 2.5 hours after my initial appointment my tires were finally installed correctly. I told the gentleman who worked on my car what happened and he said "yeah communication is not our strong suit here". Not only did I never get an apology, but no one ever "made it right". I will never be returning to discount tire again as this is the 4th time in a row I have had an issue with this company and separate locations.

Nov 28, 2024

If you are needing a y tire work Conner is the go to person. Great help, patient and willing to help. Overall good experience.

Nov 21, 2024

Nice staff, bit slow in handling intercompany transfers.

Nov 14, 2024

Edited to update: the manager reached out to me to resolve the problem, and I was able to bring my car back in last weekend. Turns out it was not the right rear tire itself that was leaking, but the valve stem instead. I'll be honest, I'm still not sure how that was missed on the first visit, and I'm still not sure if I would go back for future tire needs - but I do appreciate their efforts to improve my experience. ~~~ Original review: I just bought a used car and my right rear tire was losing air. My husband said Discount Tire is a great option for a free tire check and repair. I like free. I normally pay for tire repair at another shop, but I thought it was worth a try. When I looked up the hours it said making an appointment reduces your wait time, so I booked well in advance for a Saturday afternoon. When I arrived for the appointment, I wanted to like the place. The mechanics were singing along to the radio in the open garage - seemed fun! The lobby area was a different story though, no smiling faces in there. I waited between 5-10 minutes before being helped, which is no big deal (I'm sure Saturdays are always busy). No one acknowledged my presence or even looked my way until it was my turn at the desk though, which is a slightly bigger deal. A quick, "I'll be with you in a moment" as I walked in could have been a game changer. Once it was my turn, they offered to sell me new windshield wipers, and then said it would be 45-60 minutes to check all four tires. This was longer than I expected since I booked an appt ahead of time like they suggested, but I was able to walk to Hy-Vee while I waited. Luckily I got a text after about 30 minutes saying my car was ready. When I walked back in, again there was no acknowledgement from anyone. Employees were busy with a couple customers at the front so I stood near the desk, off to the side, to wait my turn. This was my mistake - several more customers came in and a line formed, and I realized no one at the desk was going to help me even though I was standing by it. So I went to the back of the line and waited for about ten more minutes to talk to someone. Once I made it to the front again and told them which car was mine, the guy just said "you're good to go." I had to ask whether they found any issues or repaired anything on the right rear tire. "Oh yeah, we repaired it. You're good to go." I expected a little more info about why it was leaking or where, but whatever. As long as it's fixed, right? The whole ordeal took a little over an hour. At this point, I would have left a four star review. Fast forward to the next day, when I realize that my tire pressure light is still on. I go to check and all four of my tires are 5-7 lbs lower than what's recommended on the vehicle itself. I also found I was missing the tire valve cap on one of my tires, and I know I had all four caps when I took it in. Hmm. Oh well. I bought a new pack of valve caps and refilled the tires, and planned to leave a three star review. About five days later, the light came back on again, and it's still the right rear tire losing air. I've refilled it twice in the past week and a half, so I guess if it was repaired it didn't stick. But at this point I'm not sure if they repaired it in the first place? So... here I am leaving a two star review. Not upset, just genuinely confused about what they actually did with my tires. I think I will go back to my usual place to figure it out from here.

Nov 05, 2024

Always bring myvehicle here when I have an issue with my tires. Recently I was having a problem with one of my tires. So I went to discount tire told them the issue. They went and checked it out I had a nail in tire 🤦🏻‍♀️ they right away took my vehicle fixed the tire 20 mins later I'm was leaving. Oh reason so fast I got there right when the opened. They also check your air pressure for free.

Nov 05, 2024

I have gotten tires from them on a few of my vehicles. Their prices are very reasonable and they match other tire places on prices for the same tire. The service is awesome. If you buy your tires online and schedule your appointment beforehand, you will show up at your scheduled time and be in and out of there within usually 30 minutes. The staff is always very friendly and always helpful.

Nov 05, 2024

I only went to get air in my tires. The attendent (Bethany ?) Was so personal & informative that I will get my next tires there.

Nov 05, 2024

I was in and out. Tire was punctured by construction debris on 72nd and I was able to make it around the corner and to the shop. Staff was courteous and knowledgeable and explained all fees. Would definitely use again.

Nov 05, 2024

Line of cars waiting 15+ minutes for an air check. Apparently only 1 employee is qualified to put air in a tire while it takes 4 to stare at a tesla. Poor business practice

Nov 05, 2024

This location is either understaffed or over booked. I called about getting my tire patched. The phone rang and rang until someone finally picked up and said I would be placed on a brief hold. I waited over 10 minutes. They must've forgotten about me, so I called back. It rang and rang with no one answering. I called back again. Finally someone picked up and said they could squeeze me in to patch my tire if I came right now. I rushed there and was told my car wouldn't be ready for 3.5 hours. That would have been nice to know before I drove across town. This location has always been awful.

Nov 05, 2024

Very good service for fair prices.

Oct 05, 2024

Excellent shop. Everyone very friendly and helpful. Replaced my windshield wipers and changed my tires in less than half an hour. Granted, it wasn't very busy that day, but I was impressed!

Oct 05, 2024

Great guys… very smooth, hard working and professional. They replaced all 4 tires in about 15-20mins… which is great. The downside is that I was travelling through town and experienced a single tire blowout… I called at 8am, they said they would be able to get the tire in and get me out the door in the morning. They called me at 9:20am and said the tires arrived and to come down to get them installed. I rushed down and got there at 9:30… where they made me sit for 3hrs before they finally brought the car into the bay for work to be done. Someone needs to fix the system where you’re not waiting for hours, there’s other things I could have done in that time if they knew they wouldn’t even look at the car for 3hours. It’s poor practice, inefficient, and bad service. The final reason for getting 3 stars was they just dumped my spare and the tools back into the trunk rather than putting them away in the spare holder and assemble the locking assembly and tools as they should be.

Oct 05, 2024

Great service!!

Oct 05, 2024

I went in for new tires and was probably the sixth in line. They were understaffed this morning but they still had my car ready an hour before they said it would be done. One of the techs was literally sprinting out to retrieve the cars! They’re killing it!

Oct 05, 2024

Terrible place. Got a nail in the center of my tire and brought it in to be patched. Guy tried to tell me they couldn’t patch it because my tires are bald(when they very clearly are not) but they could sell me new tires. Took it over to Jensen where they got it patched up quick and even joked that guy must’ve been blind

Sep 05, 2024

Bought tires here. Stopped by several times after to have them rotated and have the air pressure checked.

Sep 05, 2024

I love doing my own repairs and preventative maintenance myself. Mostly because I’m OCD and know I’ll take my time and do it right. Also, because I love buying tools! However, I unfortunately do not have a tire machine or wheel balancer in my garage. I also do not trust most auto shops to maintain the calibration on their precision torque tools leading me today to bring my flat tire in, off of the truck for a new tire install. Nick offered to reinstall the tire on my vehicle to which I declined and asked about Discount Tire’s torque calibration and accuracy. I was thoroughly impressed with Nick’s knowledge around his Discount Tires location’s torque calibration schedules, daily testing and his overall professionalism. I will be leaving my tires on the vehicle next time and replacing all 4 with you before winter. Thanks Nick and team. This shop visit was impressive.

Aug 05, 2024

Great tire store

Aug 05, 2024

I sent up an appointment to get my tires looked at due to a leak and they got me in and out just under an hour. Very nice people would definitely go again!

Aug 05, 2024

My experiences with this location have been really good I have to give a shout out to connor, he's been one of the easiest guys to work with and he is genuinely there for the customers and he cares and he knows what he's doing. I definitely recommend.

Aug 05, 2024

Stopped in to get my tire fixed and thankfully they checked out the rest of my tires to find I had something in 2 tires not just one. They got me patched up and back on the road fairly quick. Would definitely recommend them

Aug 05, 2024

They are awesome here. I have recommended them to all family. They also price match on the website!!

Jul 05, 2024

Always have a good experience here. Staff is friendly and knowledgeable. I continue to recommend this place.

Jul 05, 2024

Definitely my go-to tire place.

Jul 05, 2024

Excellent customer service. I had an appointment and got in and out within 30 minutes.

Jul 05, 2024

Had an appointment scheduled this morning for 0845. Had ordered my tires online last week to get them mounted/balanced on new set of wheels with TPMS I was bringing in. Nickolas got me checked in when I arrived early. I didn’t get any of the tire technicians names but all the ones I encountered as my new set was getting taken care of and put on my car were none the less professional and all together worked as a team to get it all taken care of seamlessly. Thank you for the awesome experience I got to witness as you all took care of my car very well. Will definitely be back for new tires in the future but will be my regular for the tire/air checks and rotations.

Jul 05, 2024

I have had good experiences with this location so Far, but I can’t even explain how I feel after the way they treated me today. I got there at 5:35 PM for a screw on my tire, I have air leaking. The bald dude took my key, I insisted with the location of the screw being on the passenger rear tire. I am on my phone and next thing I know they bring the car back around 6:10pm and told me they did not find anything. I told him that he was not possible and I had to show him a picture on my phone. Then he said “sorry we checked rear driver side, which I responded to. It’s the end of the day I understand people want to go home, but don’t have me wait about 35 mins to come and lie to my face. I wish I got the name of the bald dude. **don’t accept accept client and make them wait to then lie to their face, that’s is not the way to conduct business**

Jul 05, 2024

I never had a bad experience here. Repairs are done in a very timely manner.

Jul 05, 2024

We tow a travel trailer full-time and Discount Tire in GA replaced my TPMS sensors About 3 months ago because they were aged out. During towing I've noticed my rear sensors will intermittently lose connection. It's kind of unnerving pulling a 9k lb travel trailer at highway speeds. I came in the day after 4th of July to this location and their schedule was already full but Connor was able to work me in and get me taken care of in just a couple hours time. No questions asked. Gotta love Discount Tire and this location is no different. Keep it up team!

Jun 05, 2024

Always had great service would recommend to anyone.

Jun 05, 2024

Discount Tire always gets my tires serviced quickly and I have no problems!

Jun 05, 2024

Treated with honesty and respect. Much better location and they were so helpful. Thank you for listening and understanding. Your help was truly appreciated. Great group of guys here. Thank you, again.