Discount Tire

Dec 04, 2024

They damaged my rims bad when doing the tires. They blamed everyone else and took no accountability.

Nov 29, 2024

I’ve used them for almost 2 decades. Great products and outstanding service. I had a recent road debris disaster requiring 2 new tires and a new rim. Bryce, the Asst Manager, was incredibly helpful and set the service bar so high I don’t think anyone else will come close! Thank you for all the help!!!! You and your staff are awesome!

Nov 28, 2024

Top notch service, friendly and professional, quick turn around time

Nov 14, 2024

I’m not going to lie. This place has screwed me over a great amount of times. I have quite a few vehicles running a small business. My review is for a guy named Kade that went above and beyond. He didn’t work the front desk but acknowledged there was a good amount of people in line. My work shirt maybe have given it away but he saw my tire was right there, finished and already paid for. Information he didn’t need to know but he attempted to help everyone in line as much as he could given each situation. If he ever leaves I’ve got a job for him! Thank you, Kade. Very much appreciated

Nov 05, 2024

Excellent staff. Fast and friendly service! Love discount tire!

Nov 05, 2024

Worst discount in valley. Bunch of clueless kids

Nov 05, 2024

But they haven't called me back

Nov 05, 2024

Discount Tire on 7th Street and Carefree Hwy did an outstanding job on my truck tire install. Bought my tires on line and set up the appointment...simple as that. Chandon was there to receive my truck and professionally took care of all the details. Very knowledgeable sales person and one hell of good guy...Couldn't ask for a better experience...period. Less than an hour total to get it done!

Nov 05, 2024

Wally was incredible to work with. The store had to order tires and they were supposed to be in the store Thursday but were late. I called and he was professional, helpful, and made sure to take care of me. I've never had issues here but the customer service on the phone the other day by a different employee was not up to par with what I've normally gotten. My appointment was scheduled for 3:45 and I was out within 45 minutes. They are always busy so I'd recommend making an appointment. I'm thankful my situation was taken care of and I would recommend them.

Oct 05, 2024

Great place everyone is super nice and friendly, very clean and would recommend to friends. They fixed my wheel vibration and made driving my car fun again.

Oct 05, 2024

I called in and talked to someone there and we figured out the tires that worked for me he ordered them and said they would be in in the morning made appointment to get them installed so I asked out the door price because I was sending my wife he gave me a price of $701.92 out the door my wife got there and the charged her $812 and said oh he forgot to add the warranty not sure how his mistake became mine but really not happy

Oct 05, 2024

I have literally given this discount multiple chances to earn my business. You would think after spending thousands and thousands of dollars with this company they would treat you a little bit better. I brought my Corolla in and had it already bought four new tires for it about 2 years ago to get a balance and rotate. Sales guy walks out to my car and tells me that my tires are worn out and all need to be replaced. Mind you I put about 45k on tires that have an 80k warranty. He goes through the whole song and dance of they're below 3/32's which I know better, because they are not. So what was supposed to be a free balance and rotate became a $500 bill. I tell the guy I'll think about it go to another discount they tell me one of my tires is questionable but everything else looks good. The inconsistencies with this company are questionable at best. I think I'm going to just take my business to Costco once I need new tires again. At least I know I won't be lied to for a quick sale.

Oct 05, 2024

I'm impressed with this store and the staff there. Thanks for taking such great care of me and my car after I had an unexpected flat. The store was really busy, but the staff didn't treat me as if they were in a rush or anything. Thank you!!

Oct 05, 2024

We have a fleet of trucks well over 50 and we have to get authorization from third party to tires. I have been waiting for 1 1/2 because the counter person went to lunch and didn’t tell anyone so 1 1/2 wasted. To be put in the rotation to get tires replaced. I am done with this location.

Sep 05, 2024

Always great Experience,friendly staff.

Sep 05, 2024

I am writing to express my dissatisfaction with the service I received at Discount Tire on Carefree. My vehicles frame was damaged due to negligence by tech Estebon during a rotation and balancing. A claim was opened with Sedgwick for the damages. My tires began to wear unevenly. I was asked to return to the location on two separate occasions. After having all four tires replaced, I was informed by the manager Wally that an alignment was not necessary, despite having current paperwork showing that my alignment was fine prior to the installation. After the new tires were installed, I noticed that my tires were over-inflated and not filled to the proper specifications. Additionally, my wheels and tires were left dirty, and there was grease on the inside of my car where the handle is. Concerned about the alignment, I drove to the Cave Creek and Bell location, where Jon confirmed that my alignment was indeed incorrect and that my vehicle requires a realignment. He also mentioned that due to the extra safety features on my vehicle, they were unable to complete the alignment at that time. Given these circumstances, I felt compelled to leave my car there to avoid uneven wear on the brand new tires. I received a phone call from a corporate manager who insisted that the 4 free tires were a kind enough gesture of good faith. In other words, it was done to get me to hush. Paperwork shows my vehicles alignment was affected from the new tire install. Ultimately they pointed out that one of my four tires was brand new. They continued to blame the uneven wear on everyone else but their lack of complying with company policy. Zero stars. I don’t recommend this business if you lack experience with cars. Please bring someone with you just to be safe. Be careful with their abuse of power if you find yourself in a situation like mine.

Sep 05, 2024

Purchased UTV tires from Them. Jacob was my point. We had issues w availability. Ordered online and they never showed up. I wasn’t happy. However, as usual Jacob made things happen. 2 days later, better tires and they were generous w concessions for inconvenience. Over the top customer service after all was said and done. Website needs work but customer service doesn’t. They performed. So funny cause you come to expect this from them. They have set the bar high for themselves. Been a customer for 50 years. Glad the culture continues!! Thanks Jacob!!

Sep 05, 2024

Wally and his Team are so friendly and professional. They have helped me numerous of times with screws in my tires. They are super quick with repairs. Happy to have them as our neighborhood Discount Tire store.

Sep 05, 2024

What do we do when the ones that we rely on lie directly to our face just to capitalize on a few dollars?? I’m having a moral quandary trying to decide if it’s a blatant form of disrespect or maybe just an Incredible lack of attention to detail! Hopefully one day we can lead by example ??

Aug 05, 2024

Always been my favorite Discount, love these guys.

Jul 05, 2024

My only tire store. Fixed my flat tire in ten minutes without an appointment. I have visited several local locations and have had an excellent experience every time.

Jul 05, 2024

The staff is always as quick as possible while doing the job at hand correctly and always polite

Jun 05, 2024

Chandon was very knowledgeable and provided me with outstanding customer service!

Jun 05, 2024

Exceeded my expectations. All the staff were friendly and professional. I was greeted even before they opened and provided the run down and everything that was explained happened just as he said. They were even done 10 minutes before they said it would take. I appreciated all the communication and education on my car. Thank you for the amazing customer service!

Jun 05, 2024

I bought two trailer tires at Discount on Carefree Hwy and had them mounted. When I got home, I noticed that neither wheel had any weights on it. I called discount and talked with the Sr Asst Manager. I mentioned that I have rarely seen a wheel/tire combination that did not need weights, so seeing two would be rare. He replied that its rare but happens. I asked that he check with the tech that mounted the tires to see if he balanced them. He put me on hold and later came back and replied that the tech remembered checking them and no weights were needed. The manager offered to recheck the balance, so I took the tires and wheels back to discount. When I got there, the Asst Manager asked the salesperson that sold me the tires to re-check the balance. He did and needed to add weights to both wheels. The salesperson helped me load the wheels and tires back into my SUV and apologized for the inconvenience. I asked him to let the manager know what had happened. I never heard anything from the manager or anyone from Discount after that. Discount used to be my go to store for tires and service, but lately most of my experiences have not gone well. Attached photo shows one of the wheels after, with the amount of weight it required.

Jun 05, 2024

The kids working here managed to break every tpms sensor on my corvette. I was worried it was going to be a huge hassle and fight to get compensated, but I was pleasantly surprised at how fast it was resolved. It still took a bit of back and forth with corporate but I got comped the cost of the tires. Thanks Adam!

May 05, 2024

Close. Helpful matches prices

May 05, 2024

Frankly very disappointed. The service staff team was very kind. I was having an extremely bad day to find out that my tire had got a nail in it. Brought my car here, they were very kind. 5 hours later my PSI is low and saw the nail STILL in the tire. I feel very lied to, as they told me they had fixed it but apparently they never did. I feel it is VERY dangerous to send someone back driving who you KNOW has a flat fire that you didn’t fix. I am just so disappointed. I’m taking it to another business and not returning ever again. Sad, considering how truly kind i was treated at the store by the staff. Not bothering to come back and going to inform others to do the same.

May 05, 2024

Just save yourself time just go to Big O tire! Went in to have a spare put on because one of my tires were flat. I have been buying the same tires for my truck for 3+ years and The tires on it now are a newer set. The guy told me that the tires would not fit the rim and they cannot put them on. It is obvious to me that they do not know anything about tires. Seems how my rims and tires came together as a set.

Apr 05, 2024

Couldn't ask for more informed employees . I've bought five sets of tires from this location , and received great service . I would recommend this store to anyone .

Apr 05, 2024

In Phoenix for the day and found one of my tires low when I returned from a mountain bike ride. Despite being busy, the crew here was helpful and kind and respectful of my vehicle; they got me back on the road in an hour. Very thankful and highly recommend.

Apr 05, 2024

Wonderful service.

Mar 05, 2024

Came in to fix a flat tire which had a nail stuck in it. They were very professional and friendly even though they were very busy. Got me in fast great customer service. Advised me on my tires; helped me understand the current state of their wear and tear and the estimated life they had left. Turns out my spare was 20 years old, great price to replace which they had in stock. They were able to fix the flat but if they couldn't I still had warranty to replace it and they did have one in stock too if I needed. They were efficient and got me taken care of just around the estimated time they gave despite being busy. They treated each other with respect communicating and functioning as a team. Clean, upbeat, family friendly environment in waiting room. I felt valued as a customer and in good hands.Thanks so much ! Great place to get service

Mar 05, 2024

Estevon was so professional and to the point. There was an issue with my tire and he did the right thing. It was an opportunity for them to shine with their customer service skills and he did amazing. Estevon deserves a raise. I highly recommend them and especially Estevon.

Mar 05, 2024

Had the size in stock. Very upfront with charges and professional. Nice experience.

Mar 05, 2024

So I was traveling in the Phoenix area and found myself blowing out tires. Turned out that the wrong size was on them and I just purchased two used ones already detreading. They were too wide. I drove into discount tire on a donut and spoke to Spencer. Spencer and his co worker found four good tires for me and we're so kind and polite and helped me out with getting them. I would recommend this place at any and ever point of your tire issue or journey. Their on point, fast, and polite. A plus Thanks guys life savers.

Mar 05, 2024

Went online to get two tire's for my truck that I made sure they had before I went up their, I had to budget because pay day hadn't hit yet, and I drive about 150 mile round trip everyday to work, so I find two of the 15's in stocks for $64.00 I was like great I can swing that, sent friend up their to have them mounted on rims while I was at work only to find they charged her around 120.00 So she only got one!!!