Discount Tire

Dec 05, 2024

If I could give Discount Tires less than 1 I would. A new tire went flat 2 weeks after purchase due to the air stem being incorrectly installed. They “fixed it” and I traveled out of town. One day later, tire was completely flat and I was stranded. I scheduled another appointment and they “fixed it” by overfilling the tire to 40 PSI. No surprise, the tire was flat again this morning.

Nov 21, 2024

Two hours and 15 minutes waiting inside just for the TPMS sensor to be installed and they end up not installing it right which caused me to change in the middle of the highway. Never recommending discount tire to anyone time thieves

Nov 05, 2024

The installer dirtied the fabric interior of the driver’s side door and carpet floor in the trunk. He made a mess in the trunk space not putting the spare tire properly. Very very unprofessional.

Nov 05, 2024

The manager and the whole team are very polite and accommodating, great atmosphere and service

Nov 05, 2024

Went online bought my tires and set my appointment for later in the week. Got a call very soon after saying to come in at my earliest convenience. Dropped off the car within the hour. Got it back a few hours later (did not wait in the store). Everyone in there was nice and straight to the point. *insert rude word* you nearby Just Tires and Pep Boys this is how you do customer service and service vehicles. 5/5 will be going here for all my future tire needs.

Nov 05, 2024

Our family and business have been using Discount Tire for years and have always had a great experience. The new manager at this location, Jeb, has always been incredibly knowledgeable and ensures his employees go above and beyond to help each customer. Both the W. Millbrook location and this location are top notch. Thank you as always to Jeb, Daniel, and his team.

Oct 05, 2024

Been there 3 times. Failed to pay attention to detail and had to re address them upon pick up had to wait another 20 minutes. Final straw checked on 4 new tires on a different vehicle and they said it was a special order and would get back to me. I was ignored and never followed up. I own 9 cars so no longer taking my business to this company.

Oct 05, 2024

For starters, it took about 5-7 minutes to be acknowledged by an associate upon my entrance to the Discount Tire. I was finally acknowledged and the associate (Daniel) walked with me out to my car to the tire I needed patched. It was patchable, but tread was low so we decided to replace it and another one. I agreed. I was told it would take about an hour and the vehicle would be ready by 5:41. My car did not make it into the bay until exactly 5:41. Around 5:20, I spoke to him again and he said it should still be ready at that time since it only takes about 15 minutes to replace tires and windshield wipers, which I opted for as well. He then said it was be about 10 minutes after the estimated time. It is now 6 o’clock and my car is still done being serviced but no one has felt the need to give me an update, let alone apologize. I paid $546 out the door for 2 tires with protection, and new wipers. Terrible customer service and lack of care for customers. Simply just a money hungry business and looking to get over on customers. I will not return. Daniel did the bare minimum and did not exercise good customer service practices. However, the guys had plenty of time to stand around and chat with little to no work being done.

Oct 05, 2024

Had a bolt penetrate our right rear tire on a road trip and was losing tire pressure. We only had a donut spare and knew it had to be repaired or replaced to continue our trip. Service advisor Daniel wrote up the repair. Not only did they patch it for free but it was ready within an hour. I will definitely buy my next set of tires from Discount Tire since I believe karma goes a long way. I’m very impressed with this shop!

Oct 05, 2024

These guys were so helpful and thorough! Thank you SO much!

Oct 05, 2024

Very friendly and knowledgeable staff. They deliver the service that they quote.4 new tires put on and balanced in less time than it costco to rotate and balance 4 tires.

Sep 05, 2024

Amazing customer service, quick & well done tire service, and very clear explanations for someone who knows nothing about cars (me).

Sep 05, 2024

Had some tires and rims purchased on layaway and got a phone call this afternoon asking if I still wanted them so they could sell them to a customer. Why did decide to do that I don’t know I’ve been making my payments on time. So when I came in to purchase them they were sold to a undisclosed customer and I was refused a actual excuse why and how this will be okay. Do you think a place went on or something but instead does this!

Aug 05, 2024

The Staff was extremely chill and cool. They did the job very fast with professionalistic principles. Amen to that. Yes sir. Boom

Aug 05, 2024

They are a tire service but don't have to tools to align the tires so, the tires go bald quickly. If you have to pay another shop to align the tires, you may as well buy them from THAT shop. Also, the price to insure the tires has more than doubled in the 5-6 yrs that I have been a customer. I took my car in to have one of those insured tires replaced because it was bald in less than 2 yrs and the guy told me that I got good use of the tire because I put 53,000 miles on it and my last visit was 2021. I was there about a year ago and they replaced one of those "insured" tires with a plugged tire. 🤨 Keep ALL of your receipts. They WILL lie to try and not honor your insurance or warranty.

Aug 05, 2024

This tire shop really went out of their way to provide great customer service & did an amazing job at the same time. I was helped every step of the way. John worked with me looking for new rims for my truck because i needed new tires, and wanted to go bigger. But if i did i would need new rims. I was on the phone with them maybe 6 or 7 times figuring out which wheel would look the best on my truck. He was very patient while working with me to get the best option for my budget. I ordered one set of rims and about 3 days later i found another set and while the first rims were on their way being shipped from california, they ordered the new rims from another location in charlotte. The first rims came in early and i got the new fuel rims i changed my mind to, the day after they ordered them. I was given the chance to hold both rims up to my truck and decide which i thought looked best. If thats not amazing customer service i dont know what is. Thank you guys so much for working with me and helping me get these new rims and tires and especially giving me the best price there is. They also did my tpms sensors for 1/4 of the price i could get them anywhere else & they come with 6 year warranty. I am beyond happy with the service and i love my new rims. Thank you guys for going above and beyond and making sure i was satisfied with my purchase. You did a great job! I would take my truck here any day to get work done. Adding before & after pics. You guys truly do deserve recognition for your hard work and willingness to work with the customer. Even when they are difficult to please (i know i am). Before picture is the last picture in the review & after is of the whole truck. I cannot thank you guys enough.

Jul 05, 2024

Have used them for several cars. Good, quick , efficient

Jul 05, 2024

I went to them about 2 days ago because I desperately needed new tires. I asked if they would put on 2 that day and then the other 2 when I got paid again. They failed to bother to check all of my tires before doing so because, if they had, they would’ve noticed that one of the tires (that they DIDN’T replace) had a nail in it. It went completely flat the very NEXT day as I was driving home. I had to spend extra money on a tow truck AND a new tire at a different tire place when all of this could’ve been prevented had they noticed. They NEVER mentioned noticing anything wrong with my other 2 tires. They handed me my keys and receipt & said I was good to go - nothing more. So I figured my car would be fine to drive for one more week. But they were more concerned with hustling people out as quickly as they could. I’m extremely frustrated and wish I had known to stay away from this shop.

Jul 05, 2024

I'm taking the time to write this review because this place really needs some real recognition for their amazing customer service and professional work. From placing the appointment online to driving off, was completely satisfying. The gentleman at the front desk Daniel was very knowledgeable and very friendly. He told me my service would take 30 minutes and in 30 minutes my vehicle was ready to head out the door. Alan was very nice and courteous, brought my vehicle when it was completed and walked me thru the service they had done. By far this is the best service I have ever experienced from a tire shop. Im sold with this guys. Couldn't be more happy. 100% recommended.

Jul 05, 2024

If your looking to get new rims/wheels plus tires this a great place to do it!

Jul 05, 2024

Los Major en attention. Te buscan una solucio

Jul 05, 2024

Nice techs, good front desk, and quick service.

Jun 05, 2024

5 stars!! Why?! Service is outstanding, job is very quick and done at top level. Complimentary tire rotation. I just moved to Raleigh but it will be my only place to go in need of good tires!!!

Jun 05, 2024

Customer service has been great the few times I have been in and the prices cant be beat. They’re efficient too!

Jun 05, 2024

I visited the six forks location on Saturday, May 25th to have tires installed and balanced on my 2017 Ram 1500 truck. My truck has stock black rims that I’ve always taken good care of. Whoever installed the weights on two of my rims, scratched them so much that I now have to think of ways to cover up their mess. On top of that, my truck wobbles anytime I go over 55 mph. I assume one of the tires wasn’t correctly balanced. Unfortunately, I don’t trust this place enough to fix the error so I’ll be going somewhere else to have their mistakes corrected.

Jun 05, 2024

The best!

Jun 05, 2024

We had a car in to change tires and rims, my wife went out there by herself since she doesn't know what to ask for they went ahead and took advantage of her , the manager John decided to keep the old rims that was in the car and did not feel need to advice my wife that they was going to keep or dispose the rims. They charge 1,100 and didn't tell her that was going to keep them . This is horrible business no honesty or integrity. I call them and they have a horrible customer service. John the manager horrible attitude not a leader. Would not do business with them.

May 05, 2024

Four new Michelin Defender 2 tires installed on my Acura in 30 minutes with an appointment. Friendly staff. Been coming here for years with 5 vehicles. Always A+ service.

May 05, 2024

Had a flat tire and was able to schedule an appointment for the next day to get it worked on. They were ready to receive my car the minute I pulled up, even though I was a couple minutes early. My car drove out the door less than thirty minutes later with two new tires. The staff were fantastic and very helpful. They were informative of the issues with my car and the options I had without being pushy on buying services or warranties. Very fast, professional, and easy to work with. Overall it was a great experience.

May 05, 2024

Went in today to get my tire checked out / replaced by warranty, and was reminded why I consistently come back to Discount Tire. Dion went above and beyond inspecting the damage to my tire, and noticed that my trunk latch wasn't working. In addition to fixing the latch on my trunk for free, Dion & John also replaced a missing TPMS sensor on one of my tires at no additional cost (since it was accidentally removed at another Discount Tire location during a tire replacement). I will continue to patronize Discount Tire because of the customer service, which is astounding. These gentlemen were not only knowledgeable, but friendly, efficient and highly professional. Would absolutely recommend this location to a friend.