Discount Tire

Nov 20, 2024

Make sure when you leave after your service that they return all of your tools and materials back to you. One Saturday I had my tires checked and patched, and they forgot to give me back or put back the key for my wheel locks. I got a phone call Saturday evening letting me know they forgot it and said they would hold it for me, Sunday they were closed. Unfortunately, I hadn't been able to go back to this location to pick it up for a few weeks, because life and Im just not normallyin this area. When I was able to go back to the location and ask for my key, they were unable to find it and didn't have it after a minute of looking. So where did it go? Just magically grew legs and disappeared? Was it given away or used to another vehicle? Other than this, my service appointment was less than an hour so no complaints there

Nov 13, 2024

My English was not very good, but Ben accompanied me very patiently. thank you

Nov 06, 2024

2 lanes for the air check is A++

Nov 06, 2024

Great service, no up selling, understood what I needed

Nov 06, 2024

I brought two cars in one afternoon. First for a tire losing air. Second for balancing all tires and wiper blades. I grabbed lunch during the first, then walked next door to Home Depot during the second. Each was ready as soon as I got back. I highly recommend!

Nov 06, 2024

I scheduled an appointment online the night before for 3pm today for an installation of two new tires. As I was on my way to Discount Tire, I received a message saying my appointment was canceled and rescheduled for Tuesday at noon. I immediately called the store and explained to them what happened, and Alex was kind enough to say he didn't see my appointment on the log but was able to squeeze me in for the installation. Once I got there, Isaiah was extremely helpful, informative, and friendly the entire time. It took them about 30 minutes altogether (including removing a nail on another tire) and I was in and out really quickly!

Oct 27, 2024

8:00am Queues

Oct 27, 2024

Ben is the man!! Took great care of me and my family and super happy with the service we received at Discount! Thank you guys, you are all awesome!

Oct 27, 2024

Excellent customer service. Went in for new tires. Nick was extremely helpful. Double checked with me on buying new tires instead of just repairing a flat, which would have been cheaper. Have been in for different vehicles and will be coming back in the future.

Oct 27, 2024

Fast service! Just needed air, even though there was a line I didn't have to sit very long.

Oct 27, 2024

Hey! I was at this location on 8-10-2024 around 4.00 pm; as the weather has changed a bit in this area, the tire sensors on some vehicles sometimes indicate that the pressure is low, and a check is necessary. This location has a free service for those who need this quick adjustment; if there is a problem with the tires, they let you know and other actions would be required, but for a simple pressure adjustment they have a designated person. Yesterday they had a young man named DONOVAN in this position; he was doing an excellent job and giving a magnificent service. In a world where everything is complaints and claims, today I make a good and positive review about this site. Discount Tire, at this location, 110% percent recommended!! AE

Oct 27, 2024

I am left disturbed and disappointed with my experience at this Discount Tire location. I have used Discount Tire for over 25 years and been relatively pleased. This particular location is overwhelmed with demand, lacks leadership and direction, but is not short on hubris. The staff are pleasant, greet you with a smile, and most seem genuine. But I noticed during my 3 hours in the waiting area many staff speaking to customers as if they were children. I was cutoff several times and dismissed as if I had no idea what I was talking about. I wish I could say it is organized chaos, but I saw very little organization nor structure in my 2-day experience. My frustration is clear to me as I sit down to write this review at 3 in the morning. I urgently needed new tires due to a nail near the sidewall in one and the others with low tread depth. It took nearly 2 hours to have my tire evaluated for the slow leak, granted there was a non-stop line of customers the whole time. I made an appointment for the next day in hopes of avoiding another 2-hour wait. The next day was better but not ideal. I showed up on time and my car was not pulled into the bay until 40 minutes after my appointment time. Additionally, I (tried) to make it expressly clear my car has an active suspension and needs to be put in service mode before installing the tires. I was cutoff before I could finish with “yeah, yeah our guys know about that”. I can say with 99% confidence my car was not appropriately put in service mode. The suspension was in full extension when I received it after installation of the new tires. I had to cycle through the various suspension settings before the system would respond. I now have to take it to the dealer and have it inspected for any damage. I took the time to read through many of the comments (after the fact) and believe the negative comments based on my experience. 1. This location cannot handle the demand placed on it. 2. The staff move too fast and do not truly listen to the customer. 3. There is a clear lack of leadership and operational organization. I can honestly say I will not return to this Discount Tire location unless it is to address any damage caused by their negligence.

Oct 27, 2024

I arrived not to far from closing time with a big nail in my tire. Prompt & courteous service as usual!

Oct 27, 2024

Love this place, I was checked in within 5mins and they are repairing my tire that got a screw in it! We take all our truck here and they always come through!

Oct 27, 2024

Nick was extremely nice and got us in the same day. It took a couple of hours but it was completed in the time frame he estimated. Definitely earned a return customer here.

Oct 27, 2024

Outstanding customer service. I needed a tire they did not have in stock. Carter, one of the employees offered to go pickup my tire and bring to this location. Ben, the assistant manager authorized Carter to go and pick the tire up and get me back on the road. Service like this is why I have used Discount Tire for many years! Thank you Carter and Ben!

Oct 27, 2024

Such a positive experience… Jonathan at 281 & Evans is such a delight… Very professional and kind… My car was done in a fraction of the time then I had expected.

Oct 27, 2024

They are always busy, but they get the job done... I always forget to bring tips for the ones doing the tires...

Sep 27, 2024

Calvin and the other gentlemen went above and beyond for me this morning. I’m having a tough time in life right now and their compassion and helpfulness made it so I can ensure my family has a safe mode of transportation. Thank you guys, I appreciate you!

Sep 27, 2024

Excellent Customer Service! I came in Tuesday morning with a flat tire. I was greeted right away and had to wait maybe 2 -4 minutes for help, and multiple workers acknowledged me and let me know they would be with me shortly. I was aware I was going to be needing all new tires. They scanned all the tires to confirm that I needed them. Then they asked me the type of driving I do with my vehicle and made sure I got the right tires for my needs and in my budget range too. I appreciate the honesty and no pressure transaction. My new tires were on within the hour. I went back in on Wednesday, because my tire pressure light was still on and they not only took care of me in a quick manner, they were polite and went above and beyond because they made a simple mistake by not turning off my tire pressure light. I am grateful for the excellent service and will be recommending my family and friends who need any tire service of any kind. Thank you!

Sep 27, 2024

Great place! Great customer service!

Sep 27, 2024

I think I can speak for the majority of people. We appreciate the free airchecks but the line was almost 15 cars deep. If you're going to offer this service it needs to be expanded not with one person servicing all the cars.

Sep 27, 2024

I've been a discount tire customer for over a decade. And this is by far the worst location when trying to simply get air in your tires, twenty minutes of waiting and only four cars get air, because the technicians obviously don't know how to handle their equipment or the line.

Sep 27, 2024

Love Discount Tire! I have gone to many locations and they are all great. My favorites are Evan’s to see Nick but David in New Braunfels is awesome too. I have also had my car serviced at the HW 46 location and Matt always gives great service as well. You can’t really go wrong when you choose this business. They are always helpful and professional. Definitely worth a visit if you need help with tires.

Sep 27, 2024

Took my car in to get two new tires and showed up before they opened so I was there at 8am and could get in and out. When the associate walked up told him I wanted the exact tires I had on the car and said they had them in stock and would take them 30 minutes. 15 minutes later still had not pulled my car in. After talking with a different associate they said my car was next. When they brought my car out I looked at it and the tires were in fact not the right tires and I was then told they had to get my tires from the warehouse and they would have in that same day. This was 9am Tuesday the 24th. I called at at 3:30 and tires still not in but was told they would be in between 4-5 and I would be called to come pick up my car. I WAS NEVER CALLED!!! The store closed and I was left with no ride and no update. So I had to figure out a way home and a way back the next morning to deal with this.

Sep 27, 2024

Unfortunately the wait time here is beyond ridiculous. I've been waiting two hours for a tire repair service. This place is understaffed and another location is desperately needed nearby. I would avoid the location if you can. It makes no sense for this kind of wait time. I brought my wait time to this guy named Nick, claiming that he has to get to the appointments first. I understand appointments but waiting 2 hours for a tire repair is downright negligent and just poor customer service. Based on other reviews, an appointment still doesn’t matter.

Sep 27, 2024

they put my new rim on my new tire without getting any scratches on it. all the employees were super helpful and nice, would definitely come again for any of my tire issues/repairs.

Aug 27, 2024

Great service! Had new tires put on there last year. Visiting from Oklahoma today and ran over a screw in the shoulder of my tire. They replaced the tire and rotated my tires all free of charge (under my warranty). Got me in and out quick with zero hassle. Very friendly staff!!

Aug 27, 2024

Joey was a dream to work with this morning. Very kind and professional

Aug 27, 2024

Taylor was very professional and knowledgeable about getting the best tires for me. There was a long line, but it took less than an hour for my car to be completed.

Jul 27, 2024

Came in with a nail in my tire and Logan got me fixed up. He was very professional and provided amazing customer service. There was a bit of a wait, but because Logan was so kind, it made it painless. Thanks Logan for making it easy.

Jul 27, 2024

Excellent and courteous service!

Jul 27, 2024

Taylor did a great job on my 1500 Sierra. His high attention to detail was able to get me better tiers than what I had previously for a better price.

Jul 27, 2024

We went to have our RV tires aired up before vacation. Donovan helped us out today. He was quick, knowledgeable, and professional. We really enjoyed the service with a smile from him. Thank you for your help today. We’ve been here a few times now and he is always so pleasant.