Discount Tire

Nov 20, 2024

After an accident I needed a new tire immediately. I had called around to several places of business and no one had the size of tire I needed in stock. Discount Tire was the only location that had it available. They advised that they could get me in immediately. I was able to go in, pay for my requested services and was given an ETA for my wait time. Wait time was approximately 45 minutes, so it took a little while longer than it would have a local mom and pop shop, but they finished down to the minute of the estimated ETA. The price was a little higher than I would’ve preferred, but for short notice and immediate availability it was overall worth it. The lobby was clean, quiet, and peaceful. Great customer service and accurate ETA.

Nov 13, 2024

Love discount tire, free air checks, free flat repairs even if you don't buy tires from them. Great service workers always friendly

Nov 06, 2024

After 30 years of buying here for my 3 cars, I sadly will not be back. Two bad services in a row from the (newish) store manager and his crew. The crew were rotating the tires BACK TO THE CORNERS THEY CAME OFF OF. Good thing I was watching them! 2nd time, no spin balancing and got suckered into buying $75 worth of lug nuts. I clearly didn't have my coffee that morning. I later inspected the old ones, and they were fine. I'm an old school car guy, very embarrassed I got taken for a ride.

Nov 06, 2024

Best customer service received from the staff here at discount tires great vaule and quality will be returning ASAP!

Oct 27, 2024

I bought tires and rims this was the worst mistake ever. They gave me the wrong offset so my tires were rubbing. I called them and I was told don’t make a hard right or left really… I went back they said I had to settle with smaller tires which I didn’t not like but I said I would try. Will they looked horrible and still rubbed as I’m driving my truck with a 3 1/2 in lift and baby tires. They changed the rims with a different offset and we started all over again. I went back again same issue rubbing on the frame now I was told I have to cut on the frame of the truck. I was about to ask for a refund but called corporate and they replaced everything. I just took my truck to a great shop in Austin and they fixed my truck up. Forgot to mention since I was not able to make a sharp turn I side swiped a SUV that I paid for so not to make an insurance claim .. never again NEVER DO NOT GO HERE DONT DO IT

Oct 27, 2024

Great customer service and staff

Sep 27, 2024

Came to get my air checked because light indicated low, Chris checked it and gave me a heads up on Windshield Wiper sale. GOOD GRIEF How did he know perfect timing -sale and I didn't have to get down or fuss with and He even was a Dear and gave my window a going over where I can see Better. Thank You . This was cool this isn't even my Neighborhood Discount Tire but I can see they Do Practice Good Customer Service as well. Thanks Chris

Sep 27, 2024

Excellent service, professional assistant, recommended for any tire need.

Sep 27, 2024

Free sir! Can't go wrong!

Sep 27, 2024

Had an issue with a tire so, headed over. Spoke with an advisor that said he could take of the tire and a rotation at no charge and would take over an hour. I told him that would be fine and we arrived at 11:30. So, at 1:20 my vehicle still had not been taken care of and when asking the advisor how much longer stated another 30 minutes to an hour. There were other people that came in after us being seen and leaving. I've always had an issue with my Discount Tire over years and thought to give them another try but this affirms it, I WILL NEVER USE THEM AGAIN!!! It's ridiculous how they treat customers with no updates and stand around talking to one another. I do realize it was going to be a free repair but the amount of time waiting was ridiculous. Update: Received an email from customer relations, I will also ask that they follow up with you, so please expect to be contacted by one of them within 2 business days to discuss this further with you so that we can determine the steps we can take to deliver a better experience for you. I appreciate you giving us the opportunity to resolve this to your satisfaction. Well guess what, that never happened. I WILL NEVER USE THEM!!!!

Sep 27, 2024

Had great service by friendly staff. Will continue to use Discount Tires .

Sep 27, 2024

I came for air had a nail in my tire was told to put air in my tire then I was told my tire was completely flat the techs are morons

Sep 27, 2024

I visited this location so they could install a tire we purchased online. As the young man inspected my tires, he expressed concern for a second tire, saying the tread was reading at a 3. He was extremely persistent even after I repeatedly told him I was only there for the one I purchased. Fast forward a few months to today, my boyfriend took my car to the bandera location and, low and behold, that same tire is at a 5. Gotta say, I didn't expect Discount Tire to engage in these chauvinistic practices.

Sep 27, 2024

They are always trying to sale you new tires. They can never just fix a simple flat. They do not honor the certificates they sale. I have spent thousands of dollars over the years at this location. Will never go back. Beware of their scams. They said my rim was messed up that's why my tire was leaking. Took to a Marbach tire shop, they fixed no problem. I will be getting all of my rims and tires from Sam's or Costco from now on.

Sep 27, 2024

They were very polite, and fast.

Sep 27, 2024

We have always had excellent service with this Discount Tire shop. When we received the paper bill with a credit only, which was the warranty refund that we did not want. We have a Discount Tire credit card with Synchrony Bank. We have not received the billing for the tires that we bought. AFFIRM has been trying to collect for the tires, but we did not go thru AFFIRM. Every month I have called Synchrony Bank and asked about this other company. The phone rep had not heard of this company either. Emails only have been sent to us. No acct nbrs, no phone nbrs, just the total bill. If you need more info, you can contact me or leave message from this report. Thank you. Susan

Aug 27, 2024

I had to edit my excellent review to: STELLAR !!! SHOT OUT TO THE HARD WORKING STAFF AT THIS LOCATION FOR ALL THEY DO IN THE HEAT TO MAKE SURE WE DRIVE HOME SAFE ❤️ THANK YOU SO MUCH

Jun 27, 2024

Brought in a work vehicle for a wheel replacement and replacing tire sensors x4 took about 2 hours. When I left no problem. 20 miles later from tire went flat on highway at highway speeds and ruined front tire. Still dealing with getting a new tire that they ruined

Jun 27, 2024

Customers BEWARE! Today my husband dropped off his company vehicle to have the the front passenger tire replaced. When he went to go pick it up it looked like it was never serviced. He went in to enquire and they told him it had been replaced when looking at the notes they said the wrong one had been the one serviced. I don’t know what kind of incompetent employee training they do there but it was very apparent which tire was flat and needed replacing. Based on my experience it does not seem like this Discount Tire cares about Safety or Accuracy. Find yourself a different Discount Tire this one is definitely not worth the wait or hassle.

Jun 27, 2024

Exelente servicio may rapido. Los recomindo.

Jun 27, 2024

Great service, however, every time I go, my truck gets new shoes

Jun 27, 2024

The BEST Discount Tire I've been to! I've been going here for years, with different vehicles, and each and every time they are so nice and helpful with getting what I needed taken care of, and fast!!!

Jun 27, 2024

They are so nice friendly and patient here especially jovany he explained everything so that I could understand

Jun 27, 2024

They were quick, in helping repair a hole in a tire, and did honor my warranty when I had a blow out, but I ordered a new rim, for my car over a year ago. Still waiting on it to come in.

May 27, 2024

I’m grateful with the tech he went above and beyond to and Helped me get my tire fixed. Awesome customer service.

May 27, 2024

The employees were nice and were really helpful. My Aunt Sara needed a tire and we got great service fast. We will definetly be returning to this location.