Discount Tire

Nov 11, 2024

I am so grateful for the easy experience I had at Discount Tire, specifically with Carl. I stopped by to get a quote on replacing my tires and expected to need to make an appointment for another day. Carl was super helpful in checking my vehicle and offered me an immediate appointment since the tires were in stock. He was also able to offer replacement wiper blades (which we often need to order). I walked 1 block to S3 coffee shop while they took in my vehicle. It was done within the hour. This discount tire location was busy with a small lot, but everyone was professional and great to work with. Thank you so much to everyone at this location!

Nov 04, 2024

Avoid this location tried to sell me new tires and not make my warranty valid

Nov 04, 2024

Thanks JACE hard worker and very customer friendly!!! I sent this via the email survey (sorry for the typo's) but hopefully this helps you as much as you helped me...patience leads to loyalty. I shared as well: I came in for a nail in the tire...had been there for who knows how long since I bought the used car in Jul'24. The guy who initially helped me was not customer focused...just his desire to sell a tire. After inspecting it and coming off as if he was concerned returned to share that the nail was basically too close to the edge and I had to buy another. Nothing more, and nothing less post a few questions in learning that one tire was $150. Didn't expect to buy a new tire and he had nothing but what do you want to do...so I left with varied options...Costco, Evans where my 5-year alignment is housed or other options. Then there was Jace...whom I noticed right away. People just drove up and he was on the job happy, and taking pressure and reassuring the customer of  what mattered to them. Upon my exit I asked him simple questions, and price, and more questions, and he answered ALL of them. I was not a bother, he never sold me or told me what I wanted to hear. He sprayed the tire to see if air was leaking as no one knew if the nail was in the tire? What I did learn is that my rear were new and front were a product of buying a "used car". Another unwanted expense that I needed to address...it was NEVER the money as my 1998 Jeep rolls only with Discount. Not Costco nor Evans but this location is not like my Midway OG Discount. Jace made a HUGE difference by listening, and understanding that I just didn't want to give away money but wanted the best replacement possible, so I walked back into the store and purchased what my little car needed. The other guy...saw the Jeep but no Mazda and maybe focused on the dollar. Jace saw me as a customer, and I will continue to be loyal to Discount as long as the staff are to my needs, savings, and concerns!!!  Big THANK you Jace, and keep being big in the little things!!!!!!!!!!!

Oct 18, 2024

Came in for their free flat repair service. Friendly fast and expert service. Would definitely recommend Discount Tire and I'll probably use them for my next set of tires

Oct 18, 2024

Fantastic customer service!!! Highest recommendation. No wonder they are so dang busy there. Do not go anywhere else. Tim K

Oct 18, 2024

I stopped by due to a service light for my tire and one of the gentleman here let me know he could not put air in it since it was too close to the shoulder. This was 1 hour before picking up my daughter from school and it was super inconvenient. He let me know I should consider changing it, I was super frustrated as I was on a time crunch and he was kind enough to skip me in line and get it done right on the spot for a fair price. 10/10 service I would recommend all my friends and family here. The staff was super understanding and offered a solution for the situation I was in. Thank you! *Will update once I get his name* UPDATE: His name is Tyler! He was super flexible and accommodated to my needs. Come see him !

Oct 18, 2024

Amazing customer service. Knowledgeable staff. Ask questions to help you purchase the right tires for your car and driving habits.

Oct 18, 2024

Excellent service and pricing

Oct 18, 2024

Ryan and the crew ROCK!!

Oct 18, 2024

very friendly and profesional placed

Sep 18, 2024

Always fantastic customer service at this location. I brought my car in for two tires today and I was in and out in less that 20 minutes.

Sep 18, 2024

I had a flat tire that needed repair and I fully expected to pay for a tire. Instead, I was in and out in less than 20 min. Absolutely amazing service and super friendly staff!

Sep 18, 2024

Jesus was great, really nice service

Sep 18, 2024

Michael and Ryan were so helpful and made my tire experience fun , easy and sooooo affordable. thanks guys! i’ll be back!

Sep 18, 2024

Will not return to ANY DT in the foreseeable future. I am really amazed that a place like this is not open on Sundays. Now I have to take a day off of work if I felt like doing business here.

Aug 18, 2024

VERY happy with my RV tire service this morning. These guys rock! They open early via appointment for RV jobs, and got me in and out in less than an hour for 6 tires! Thank you!

Jul 18, 2024

I woke up early this morning trying to get one tire patched, but then I ended being told my tires were bald, and needed a new set. Which was very much true BTW. One place quoted me $1000 including install, and I might be a woman but I knew that was ridiculous. Walmart didn’t have what I needed either. But this place! As soon as I called, an extremely pleasant and sweet Tyler answered all my questions and quoted me an extremely reasonable price, let me know he could get me in right away, and when I got to the store, I was even given a military discount! I was in a time crunch for lunch but these guys got me done in about 25-30 minutes, educated me on the importance of tire rotation, which comes free after you buy, and they were all soooo kind! If I could rate this store 1000 stars I would! This is definitely the place to go. Thank you so much again Tyler, and the rest of this wonderful team for taking care of me. My car rides sooo smooth now! ❤️

Jul 18, 2024

Much better service here at Discount Tire than next door at Evans tire. Discount tires actually honors their tire warranties, whereas Evans does not. The management here is wonderful. I highly recommend here

Jul 18, 2024

This has to have some of the best customer service I have ever experienced. All the questions I had were answered with extra detail and explanation. Mike is a master in this work and knows everything under the sun about it. He was happy to help, even price matched my tires, and hooked me up with a plan for which tires to go with in the future since mine have been discontinued. This place is worth any drive to ckme to.

Jun 18, 2024

Excellent service, professional, polite, knowledgeable and attentive. Large staff, and quick service. Well stocked, and good prices. Recommend.

Jun 18, 2024

I came in with a slow tire leak, they found a small nail and I was shocked to learn they repair that kind of damage free of charge. They did me too I should replace 2 tires soon but there was no heavy pressure salesmanship. They have a lot of staff to get you checked in quickly and get the repairs done. I was there less than 30 minutes.

Jun 18, 2024

This location has a kind, calm and helpful staff. Jesus helped me yesterday with a tire exchange that went smooth and I’m happy with the price I paid and the sticky tires I bought. I’d highly recommend this location!

Jun 18, 2024

Two of the cheapest tires for a Honda accord is $330. The PSI of those tires should be at 33, my back tire read at SIXTY!! after I left the shop, and I started working, as I am a rideshare driver. Dangerous as hell. I am extremely concerned at the Lbs my tires were torqued. But these employees are overworked and underpaid. To the DM, operations manager, & owner: pay your staff w benefits genuinely well & y’all wouldn’t have so many claims and actually retain employees. they patch up nails & do tire rotations for free tho

May 18, 2024

Friendly courteous Got three15s 75R 16s should’ve gotten the stock tires two 5570r16

May 18, 2024

Had appointment for 1:45PM for tire rotation and they had it done in around 30 minutes on a busy day. One star off for leaving some of my stem valve caps loose however. Have had them fall off before on the road. Overall good experience and respectful team.

May 18, 2024

IT IS MY FIRST TIME BRINGING MY CAR IN FOR MY CAR HAVING LOW TIRE I APPRECIATE THE CUSTOMER SERVICE. I THANK YOU AGAIN FOR PROFESSIONALISM

May 18, 2024

I’m particular AF and this place is awesome every time. 👏 I have a lot of vehicles, swap out winter/off-road/highway tires seasonally, and I’m always looking for a sale…but, I keep coming back here. Frankly, Evan’s in Little Italy and MV both made me feel gross after those experiences. I tried using a work affiliated shop this week and it was such a pain in the @$$…put the tires back in the pickup and drove 20 min here to give them my money. Mike is the man; and, the day I came here in a terrible mood, the young man, Tyler, diffused the situation and I left with a better attitude and fixed ride. I don’t know why I keep wasting my time and money elsewhere.

May 18, 2024

They sold me four tires for my Mercedes and it was under $700 for some nice tires that feel so good to drive on! I was appreciative that they didn’t try to upsell me just bc it’s a Mercedes. They listened to the standard that I was looking for as well as my budget. I would definitely go back here and will if I can get other services done. **Also I was in and out in less than 45 min to buy the tires and have them Installed (during busy lunch hour). I’m thankful

Apr 18, 2024

They showed me right tires for my SUV

Apr 18, 2024

This location has come through for me several times. Recently, I got there 8 minutes before closing and they still took care of me. I had a slow air leak in 1 tire and wanted a rotation. They pulled my car in within 2 minutes and were done in about 10 minutes. There were several employees standing around talking but as soon as the car was lifted, they swarmed each of the tires and went to work. I was watching intently and everyone knew what they were doing. The guy checking the air leak was very fast and i bet he could have done it with his eyes closed. I could see employees working on other cars were just as quick. I couldn't help noticing everyone working on tires seemed very motivated and cheerful, maybe they wanted to go home or maybe they enjoy working with each other. Either way, it was to my benefit. They do push the wiper blade upsell a bit much, but just happens that i needed new wipers. Finding the correct wipers for my vehicle took longer than the actual tire labor. The guy who looked for the leak was very apologetic for not being able to find anything wrong with the tire, he seemed genuinely disappointed by it. The fact this location has gotten me in and out in under 30 minutes, as a walk-in, at least 3 times is good enough for 5 stars.