Discount Tire

Nov 14, 2024

Amazing team and customer service. Do not go anywhere else for tires. This is the best team!

Nov 13, 2024

I’m disappointed with my recent experience at Discount Tire on November 9th. I arrived at 3:15 p.m. for a flat tire repair and didn’t leave until 5:25 p.m., even though several customers who came in after me left in under an hour without appointments. For example, a couple arrived around 4:10, requested a quote for new tires, and the advisor convinced them to buy. They were done by 4:50. It was clear that sales took priority over other services. Additionally, after I left, I noticed that all four of my tires had different pressures. Finally, my car was parked at the far end of an empty parking lot, with no reason to leave it that far from the entrance. The person who assisted me was named Phillip. Overall, I expected better organization and customer care.

Nov 12, 2024

Amazing, great service, job done well, good prices, all in one place!!

Nov 05, 2024

Amazing service for tire change. Highly recommend using online to shop around and purchase your tires. You can enter your car and all the available tires show up. Declined insurance and received 5% discount for military. Thank you for quick service. Only downside is they didn't have the tool for my tire locks so I purchased my own socket for it for them to use. Didn't bother me because I should have that fitting anyways in case I ever get a flat.

Oct 29, 2024

Great for tires, terrible for TPMS. In August I had 5 new tires and 5 Dill 7007HP TPMS sensors installed in my 06 Tundra. I brought the truck back in September with a flashing TPMS light. The service advisor came out and scanned all 4 tires and said he couldn’t scan the spare (he just didn’t want to crawl under the truck) and he gave me a quote to replace the spare sensor because he assumed it must be bad. I again told him I bought these sensors from them 4 weeks prior and he now decides he can scan the spare sensor and do an ECU reprogram. As he’s scanning the tires he tries to sell me windshield wipers. Thoughtful! Before I leave he tells me if the TPMS light comes on again, I need to take it to the dealer because I may have a faulty TPMS system (very unlikely according to Dill technical support) A few weeks later the light comes on again. This time I do a ton of searching online and learn more about Toyota TPMS than I ever cared to know. I buy a cheap Autel programmer for $180, that was a waste of money. Live and learn. At this point I call Dill technical support and they are very helpful and show me the relearn procedure instructions posted on their website. Toyota’s require an ECU reset and I believe the techs were skipping this step or using an incompatible scan tool. Before I end the conversation the rep expresses his frustration that I’m the one calling, “they should be the ones calling us” On my third visit I go to the Mission Gorge location and I bring a printout of Dills relearn instructions. The tech doesn’t seem interested in reading it. Thankfully one of the regional managers (incredibly helpful) overhears our conversation and tells the tech to get the “big scanner”. This time it works and my truck finally has a functioning TPWS. If you sell a product you should stand by it. It’s not fair to throw 5 new sensors in a vehicle and then ship the customer to the dealer because we all know the dealer won’t troubleshoot aftermarket sensors. And don’t try and sell me wipers on a comeback.

Oct 19, 2024

Free tires inflation. I tip the dude. Very friendly. I'll buy my tires from there.

Oct 19, 2024

Great service and friendly! Thank you very much!

Oct 19, 2024

Helped me with my flat, as well as the location in Imperial Beach. Very helpful awesome people.

Oct 19, 2024

I had picked up a screw in my tire, and I was able to get a same day appointment to fix at no charge. Great service.

Oct 19, 2024

If I could , I would give this place 1 billion stars.🌟 I was scared and thought I was going to have to spend an arm and a leg. They gave me a free tire repair. Thank you Jose and everyone who helped me. !

Oct 19, 2024

My poor Tesla has hit nails three times in two months, but thanks to Discount Tire and their helpful, friendly staff, they’ve been great at fixing it every time.

Oct 19, 2024

Worst discount tire location ever! I came in at 10 am and the gentleman informed me that the car would be ready in 1 h and 30 min as 7 customers were ahead. Came back at 12 pm and my car was still outside and I was surprised to see new cars and new customers getting served before me. Very frustrating especially since I missed an important appointment.

Sep 19, 2024

Discount Tire for the save of our Padres game! After a tire on our rental car picked up a screw late on a Saturday afternoon, the folks at Discount got us repaired and on our way. They were friendly and professional.

Sep 19, 2024

I am a longtime, very happy customer of Discount Tire. Martin in particular at Discount Tire is absolutely wonderful. Martin is so kind, helpful, and personable. He went out of his way to help me and absolutely made my day. Thank you for your service to the community. Keep up the wonderful work. God Bless

Sep 19, 2024

Third attempt to fill tires I bought from here. Line is already 30 minutes in from non customers. Will go to Costco for tires now. This is insane!

Sep 19, 2024

[UPDATE - See original below] Discount Tire responded to my review and they offered a solution. Their customer service team is really good and efficient. At the store, they also handled the situation very well. I upgraded my review because of how good the experience was after the incident. I've never had a bad experience with any Discount Tire before (tried in three different states) and I can't believe the poor level of customer service and honesty of this place. I bought four tires here and when they were removing the old ones, they found that the wheel lock was not compatible with the key I brought on that day. I agreed with them breaking the locks and paid $60 in addition for this service. To this point, nothing is wrong. However, when they broke the locks, they never told me that there was a risk involved in the process. One of the studs ended inside the wheel rotor and they didn't say anything! When I came back with new locks so they could put them, the same technician that changed my tires noticed a missing stud and pointed out that it was "probably inside the wheel"; it surely was. I asked if they'd respond for this because it was a mistake during their work and he sent me across the street. The business across the street said they'd charge around $200 to fix it. I came back to Discount Tire and a salesman (different from the one I bought from) treated me like this was all my fault. I explained how I wasn't informed of the risk nor that this happened during the change, and he just told me I should've known and assumed the cost of the fixing. Eventually, after insistent arguing, he agreed that Discount Tire would pay half of the work, which ended up being $288 and I paid $144. This was completely unfair considering how dishonest the technician was. The salesman wasn't interested in caring for me as a client, he just wanted to protect his business. Overall, a very poor experience in communication and customer service. Enough said I won't come back here for rotations.

Sep 19, 2024

friendly sellers

Aug 19, 2024

Got four new tires on my Mazda3 for $910 with a good warranty/certification. In and out of the shop in 45 minutes on a Wednesday evening. Staff was friendly, punctual, and communicative.

Aug 19, 2024

HORRIBLE CUSTOMER SERVICE!!!! Recently took my car in to get new tires. Lost 2 lug nuts, on the same tire. Recieved no phone call informing me that there would be an issue taking them off. A little while after driving the new tire had a flat. LIKE WHAT!!!

Aug 19, 2024

Made an appointment, my tires were ready in about an hour. Be sure to make an appointment. Clean lobby and friendly people.

Aug 19, 2024

Martin help me out with a quick inspection and tire flat repair. Martin is absolutely exceptional with customer service ❣️🎣

Aug 19, 2024

Shane helped us with our tires today and was so incredibly helpful and friendly. Will definitely come back to this location for new tires just because of how awesome he was!

Aug 19, 2024

These guys are the best!! If you buy tires here, you can get tire related issues fixed for free. I bought 2 tires in Yuma. Drywall screw removed and tire fixed in El Centro, low air issue addressed in Mission Hills, San Diego. Good, reliable folks.

Jul 19, 2024

Hello, my name is Maxwell Macedo. Recently, I purchased four tires at Discount Tire in Point Loma on Midway Drive – three new tires from them and one I brought on my own. They sold me four warranties, including for the tire I brought in. However, I am extremely dissatisfied with their service and do not recommend this place to anyone. My car has a system that indicates when tire rotation is needed, and I followed this indication. When I brought the car in for the rotation, I was informed by Carl that I should have brought the car in every five thousand miles, which was never communicated to me before. Moreover, the paper they showed me indicated six to eight thousand miles, not five. Even so, they refused to perform the tire rotation, claiming the front two tires were extremely worn out and charged me $381 to replace them. These tires were replaced on January 22, 2024, and have only six months of use. The tires I purchased were top-of-the-line Continental tires. Discount Tire's advertising promises a complete warranty, but this was not honored. They said the warranty only covers factory defects or bubbles, which I find misleading. To make matters worse, my car has the tire pressure light on, indicating the need for air in the tires. I was told I would have to wait in a line of cars to get this service, showing the lack of adequate support. My experience with Discount Tire in Point Loma was terrible. They are excellent at selling, but their post-sale support is non-existent. I do not recommend this place at all. Avoid this place and do not be fooled by their warranty promises. Rating: 0.0

Jul 19, 2024

Super busy at my appt time, warned it may be up to 1hour 45 minutes. Pulled out of the parking lot at exactly 1hour and 5 minutes. Quick service, looks good. Thank you!

Jul 19, 2024

They were able to get me in same day of for a set of performance tires that no one else in town had. Luis was awesome and got me taken care of quickly. Used to be a Costco loyalist but I’m going to be coming here from now on out.

Jul 19, 2024

We were recently vacationing in San Diego from AZ. Unfortunately, we had a flat due to a screw. Luckily, we took our car to this location, and they were so helpful and got us all fix up. We were so appreciative.

Jun 19, 2024

As always, fast, friendly, efficient service. And you can’t beat them for value. I’ll be back.

Jun 19, 2024

Good prices, great service and free tire air service is a great help for accurate tire pressure anytime.

Jun 19, 2024

Good service and quick with an appointment.

Jun 19, 2024

I called about getting a set of tires I saw discounted online and Adrian was incredibly helpful and made my experience effortless! Adrian honored the online sale price, ordered the tires to the store, and got them mounted same day! Awesome experience for me. Now my jeep rides in safety, comfort, and style!

Jun 19, 2024

I love coming to this tire shop because the staff is always professional and has all the answers I need. I’ve gotten two sets of tires for my both my cars, a replacement tire and tire rotation. It’s a bit pricier than Costco but worth the convenience and staff. Make an appointment to get serviced faster. I’ve never come in here and seen the staff just hanging out or wasting time, they’re always busy. So if you call and don’t get an answer right away it’s because they’re working! I highly recommend this place.

Jun 19, 2024

Such a great Discount Tire. Carol was very informative and helpful! I was late to my appointment for 2 tire replacements he still got me in and out within 45min. The entire staff is very knowledgeable and patient! Give them a bonus

Jun 19, 2024

They are very nice and accommodating at this specific location

Jun 19, 2024

They're efficient and organized and the tires I bought were way less than I was expecting. In the past they've fixed and rotated my tires for free so now they'll always get my business.

Jun 19, 2024

Trustworthy and helpful!!! Carl took really good care of us.