Discount Tire

Nov 21, 2024

Juan initially helped me when I had a nail in my tire. After I mentioned I was waiting to replace them to get equal sized tires on all four wheels, he asked where I purchased them (a different discount in another city ). He looked intoit , noticed I bought the right tire but the wrong ones were installed. Lee came out, took a quick look at the screen and said "please make it right" and then left. They replaced the 2 incorrect tires at no charge even though it has been years since I bought them. I was so happy I bought 2 more to replace and a spare. The fact that they were this honest about a simple mistake and then insisted on fixing it, even without an appointment was the kind of service you just don't get anywhere anymore. I have 3 vehicles and only one has tires through discount. That being said I'm switching away from sams club tire dept and taking all my business here to this very location simply because their staff is honest, efficient and just want the end result of their work to be up to their own set standards. Thank you Juan and Lee, look forward to bringing my other vehicles in when it's time.

Nov 14, 2024

Great customer service from Connor. Very professional and courteous

Nov 14, 2024

Great service, repaired/replaced my tire under warranty with minimal charge.

Nov 05, 2024

I strongly suggest that you take detailed pictures of your tires before you give them your keys. Nails can spontaneously appear as if by magic in your tires between their parking lot and service bays. What happened to this tire shop? They used to be worthy of trust. Expect to wait all day. Expect to have to buy 2 new "certificates" and a tire for a "free" rotate and balance. Expect for them to not even order those replacement tires until it's the time they said the tires would be ready to install. Expect even simple maintenance to take more than 1 day.

Nov 05, 2024

Great customer service 👍

Nov 05, 2024

I love Discount Tire on Ina Road in the Tucson/Marana area. My wife and I buy our tires there. They also provide free tire rotation which keeps us coming back. Their customer service is phenomenal. Juan Pablo helped me today, and he provided me with excellent customer service

Nov 05, 2024

The employees at this store are very kind and courteous towards all their customers and try very hard to make everyone comfortable as they deal with their issues and needs. Thank you all!

Nov 05, 2024

When I was ready to make my appointment, the online site showed none of the stores had the tires I wanted in stock. I called & they told me they could have them in by noon the next day and I could come in at 2:30 to have them put on. Quoted me an hour but I was literally driving away 45 min later! That evening the tire pressure sensor came on so I ran in a few days later & they replaced it at no cost! They also called Method for me about replacing the center caps that had been stolen & Method sent them replacements for me, for free! Definitely Red Carpet treatment at this location & I won't be going anywhere else!

Oct 05, 2024

Always professional and courteous.

Oct 05, 2024

Called over the phone was told one thing. When I arrived the first associate was helpful. When I gave him the information I was given over the phone he had to get a manager involved. Manager Francisco was super unhelpful and gave me different information on the product I was looking for. His customer service skills are lacking. I buy from this location often. I purchased a set of tires last year. I wont be spending my money here anymore. I am super surprised at the level of customer service or the lack of. I think business forget we as consumers have options. We don't need to feel taken advantage of or made to feel as better they are busy we don't deserve the proper service and dealings super disappointed with this location.

Oct 05, 2024

Connor was great

Oct 05, 2024

Did an free air check for me, even checked the spare (which was good because it was way low). Very friendly, always buy our tires there. Went again for an air check, determined one may be damaged. Checked it, new valve stems. All free. The is always professional and low pressure, the only place we buy our tires.

Oct 05, 2024

Excellent customer service.

Oct 05, 2024

Great service always!!! Fast and very professional

Oct 05, 2024

I brought my car in at 8am expecting a fairly quick service, but it was and is currently +4 hours of waiting... and I'm still waiting. It's 12:38pm and I waited in line alone where I was stared at, instead of being updated on my car. I was considering calling the store so someone would talk to me, but I figured it'd be better to leave an honest review so people know what to expect coming here for service. I came in to replace 2 tires guys, you literally have one job, tires. I will update with how they intend or try to make this better.

Oct 05, 2024

I had a tire that was leaking and needed to be repaired. I went in at 4:30pm, I did not have an appt and I waited for two hours with my very bored children. This is my fault, but it was the only time I could really get my tire fixed. I was told by the technician there was nothing wrong with my tire. I asked him why it kept losing air, he explained all the ways they checked, including taking it apart. I left confused. Later that night, I looked more closely at my tires and saw that my left tire had “tire lube,” but I had brought my vehicle in for my right tire. My right tire showed no indication of being examined at all. I went back to the shop first thing in the morning, Francisco was extremely apologetic and offered to look at my car immediately. I did not have time due to a work meeting but I would be back at around 5pm, and I was assured my car would be taken right back. I got back at 5pm, but my car was not taken back right away, after seeing 2 cars go back before mine, I explained the situation again and the fact I needed to leave. I was told the two cars pulled back before mine were “ready” but mine would be next. After over an hour, I was told there was a screw in my right tire and it had been patched. Fransisco is the only reason I’d ever consider going back, I understand mistakes happen but the lack of apology /urgency from the staff was upsetting. Also, why did they fill up half of my tires? Update- they over inflated my tires on the left side and they should not be above 50…I spoke with the manager and he apologized for not knowing about the situation, which I appreciate, but I feel like the 2 staff members I told should have informed him.

Oct 05, 2024

I made appointment to fix my tire on my car. They promptly got on it right away. Very busy all the time but having a appointment made it quick in and out. Professional and courteous employees. Great job! That is the reason I've been shopping at Discount tire for 40+ years.

Oct 05, 2024

I rarely leave negative reviews, but they have ridiculously slow service, even with an appt. They told me to expect 90 minutes for 2 tires. 3 hours later, still not ready until I looked out window and saw my car was back in parking lot but no one told me. I figured a 12:30 appt would have been plenty of time to allow me to pick up my kids from school on time. I had to ask 3 people for my key. My husband told me they texted him when car was ready. I specifically told guy at front desk to call ME since I was the one waiting. I watched him write down my number. The last guy I asked for my keys tried to tell me I hadn’t paid (I paid as soon as I got there.) They are in the business of selling and installing tires but they don’t do alignments. What kind of bs is that? Also, pay close attention to your bill. They always add on the “certificate” which is basically a warranty. But they don’t ask you if you want it or tell you they tacked it onto your bill. You really gotta pay attention.

Oct 05, 2024

It started with Francisco and then everyone inside! Outstanding service, staffed, organized and Hospitable!

Sep 05, 2024

5 stars for sure! I needed tires for my trailer ASAP, and Francisco and the team helped me out in no time. Got me in and out as fast as they could. Great job! Thanks for the help, guys!!

Sep 05, 2024

Always appreciative of the way you take care of customers!!

Sep 05, 2024

Always very helpful and timely. These guys know customer service even though it’s a big company. Will only go to DT.

Sep 05, 2024

Conner did a really good job helping me out today, thank you Conner

Sep 05, 2024

I have never been to a Discount Tire that wasn't awesome and this location is no exception. I always feel like I'm getting a fair and honest recommendation. I never feel pressured to spend more than necessary. And, all the associates, without exception, are kind and professional. Highly recommended!

Sep 05, 2024

They always take care of me well. I had a nail in my tire. And they replaced it for the $43 warranty in the next tire.

Sep 05, 2024

What is the point of having an appt. if you still have to wait for a simple tire rotation for 90 minutes!!!! Front desk service was horrible.....had to wait 15 min before I could even speak to somebody. After waiting for my car for 90 min a worker came up to me to tell me the new tires were installed in the back and the older ones were rotated to the front. Got home and noticed that the new tires were in the front and not in the back. The tires with the most tread are always suppose to be installed in the back. Went back and happened to see the worker that gave me my keys and told me the new tires were on the back.....told him the new ones were in the front! The manager then walked in on the conversation and was told the situation. The 2 of them then proceeded to go to look at the tires. I walked over after watching them go round and round my car and asked them what was the problem that it was obvious that the new tires were on the front!! The manager then acknowledged that they were and that he'd rotate them and that he needed some time. Told him he had 15 min to do it because I wasn't waiting another minute longer because it was their screw up! I had to wait 1/2 hour more. I will NEVER go back to this location again!

Aug 05, 2024

Francisco provided excellent customer service and made sure my car was done well before the provided estimated completion time.

Aug 05, 2024

Have bought tires for all my tires there.

Aug 05, 2024

I ran over something and my Tire light came on instantly. I drove straight to Discount on Ina. They were able to repair it and I was out of there in less than 20 minutes.

Aug 05, 2024

This shop works hard and pays attention to details. It is not surprising that they are so busy!

Aug 05, 2024

We have always loved Discount Tire, but today we had a medical emergency with our horse and needed a tire on our trailer fixed in a hurry to get to a vet in Phoenix. Manager Francisco got us taken care of so fast, even though they were so busy. We are so grateful for the incredible customer service we have received at this location for years and will never go anywhere else. Old school, amazing service and work ethic out of this guys. So appreciated.

Aug 05, 2024

While traveling home from a business trip, I noticed my tire loosing pressure. I was just in time to be able to get to Discount Tire on Ina Rd. Their customer service was out of this world! Everyone was so helpful and kind. It was late in the day when I arrived and they assured me that they would do everything they could to get me home safely. It was actually a pleasure to sit and observe the phenomenal employees help countless people with the best customer service I have ever witnessed. They removed the nail, patched my tire, and got me back on the road, but more importantly, it warmed my heart to know that such a quality place of service exists. Well done Discount Tire!