Discount Tire

Nov 28, 2024

Was referred to Reuben at this location from 2 other locations. I was told he knows more about programming the toyota sensors than others. I came in and saw he was dealing with a disgruntled customer and how he handled that situations was absolutely incredible so professional and courteous to the upset lady. He took care of everything for her and she was not the easiest to deal with. I finally got his assistance and he was able to program the sensor IDs and get rid of the tire pressure light in under 5 minutes. I also brought the truck to about 5 shops not including just discount tire locations. It makes sense that he is the store manager and a complete value to the company in general. The fact people know his name around discount locations shows his knowledge and that they can recommend him says alot. Thank you so much I greatly appreciate the time you gave me Reuben as well as the much needed help. He made it look so easy, other discount locations can learn from him and I see him growing even more with the company. You saved me a trip to the toyota dealership and 711.00 for OEM sensors with diagnostic. If you have a toyota with a tricky tpms computer system you'll want to bring it to Reuben just be patient, because he is busy.

Nov 05, 2024

Absolutely exceptional. Tommy was extremely helpful and polite. The 2 young gentleman Reyes and Jon that worked on my vehicle where so extremely professional, I was extremely impressed.

Nov 05, 2024

Cesar was great at helping me out with my tires . God bless him. This is the reason why I always choose this place they have great people ! Thank you Cesar

Nov 05, 2024

Did the job that was needed, wish the customer service was a little better. Shouldn’t have to walk down the block and down an alley to pick up my own car from the secondary lot after getting new tires installed.. 10 month - update - after 10k miles and at the wear bars they did not honor their warranty that was also extra cost - would not but they’re upgrade -

Nov 05, 2024

Excellent staff & service!

Nov 05, 2024

Francisco was so very helpful and they patched my tire right up!! The efficiency and kindness goes a long way! Thank you guys!!!! :)

Nov 05, 2024

Helpful employees, decent prices.

Nov 05, 2024

The service was very professional at all times. The waiting room area was tidy and pleasant.

Nov 05, 2024

This Discount Tire’s customer service is always amazing. I went to check my tire pressure 30 minutes before close and one of my tires needed immediate changing. The store got me in right away and Cesar was awesome and helped me out significantly more than I ever expected this store to help out, considering how awesome I already think they are. Not enough words to express my gratitude to this store and their employees.

Oct 05, 2024

Free air with assistance. Great service

Oct 05, 2024

I needed air in all my tires. They have a line for only cars that needed air. Check your air and add more air.....with a smile.

Oct 05, 2024

I'm a local resident in the area, and I am frustrated by the fact that this shop will run car lines that BLOCK the street - it creates such an unsafe environment for anyone trying to drive down Dodge past the Discount Tire Shop. The lines they let go get so bad you can't see the other oncoming traffic, and if you try to get around the line you better hope there isn't someone just down the road that could collide with you. The obstruction of traffic this business creates is inexcusable, and the fact that management running that location even THINK that it is okay to create such an unsafe driving environment for anyone else in the area is disappointing and lazy. I wholeheartedly believe the city could get involved in someone because public streets are being obstructed because a TIRE SHOP can't manage their flow of traffic.

Oct 05, 2024

I'm not sure why the reviews are so high. All my tire indicators have worked for years. I checked them before the visit. After getting new tires they told me a sensor broke so now my light stays on. Then, when getting a new windshield wiper, they put the rear one in the front. I know that's not a big deal but you can connect the two to complete neglect and lack of care for the customer.

Oct 05, 2024

Nobody likes a flat tire and nobody really likes to deal with it themselves. The guys today worked extremely hard not only offering free air checks all day (and trust me it got BUSY) but they also were able to squeeze me in for the tire installation without an appointment and in less than an hour! These guys definitely deserve the HIGHEST KUDOS! Thank you!

Oct 05, 2024

Stopped in with tire with 3 screws initially. Though I bought the tire elsewhere I was told I could make it to that competitor on my doughnut. Appreciate the honesty!

Oct 05, 2024

Thomas ordered my tires for a great price & Ramon assisted when the tires came in. All the guys working here are awesome! I got a great price, quick install...all with a smile. Great job. Highly recommend them.

Sep 05, 2024

I’ve been a customer for the past 2 years and when it’s time to get my tires rotated and balanced , I make sure I arrive at least 30 minutes before opening , and usually I’m first , but I’ve observed on many occasions that despite me being first , there were other customers that have come in way after me and they were serviced before me and out the door. I finally questioned this matter and apology was made and agreed I should of been serviced first or what is the point of them jotting down who arrives first? Not too happy. I am considering in changing , a business that is fair .

Sep 05, 2024

Matt is incompetent. Do not talk to him while there. I had a nail in my tire in which they said they could patch it up. After waiting for an hour I was told I had to replace not one tire but in fact two. While they had my car in their possession they allowed something to hit my car and refused to repair it. Worst customer service I have ever dealt with. Do not take your car there.

Sep 05, 2024

Roman was polite, professional. He filled up my tires with air, and answered all of my questions without rushing me. An old grumpy white guy in a white van was cussing at him from inside his car. I drove away before asking him if he was okay. Sometimes, it is better not to engage with angry bitter people. Hope Roman didn't let that guy ruin his day. Great service guys, thank you.

Sep 05, 2024

Tess, my truck's name, has new shoes thanks to Discount Tire. Super helpful and courteous staff who have never disappointed.

Sep 05, 2024

This is the first time I've given them less than 5 stars. Office phone rang off the wall. Office was chaotic. You need more staff and 10 more chairs. On the other hand staff are well trained, competent, and polite.

Sep 05, 2024

This tire shop was awesome! Matt assisted me and he was very helpful. I witnessed another technician assisting another lady and he sat with her and explained things about tires and other things regarding her vehicle. I was very much impressed by the gentlemen that work her at this shop.

Sep 05, 2024

⭐️⭐️⭐️⭐️⭐️Thank you discount! You're always there when I need you! I tried to go to Firestone because it was closer. I called & open till 6:00. I showed up at 5:20 and found a note on the door with them closed! I hurried to discount! They got me in at 10 minutes before closing for a flat repair. But my tire was unrepairable. They didn't tell me to leave it & they would fix it tomorrow. Nope! They stayed and put new tires on my truck and had me out the door before 7:00!! 😍 I should know better and should have come here first! Discount tire always does Tucson right!! 👍

Aug 05, 2024

I got my tires rebalanced and had to go back a second time because it wasn't done correctly. I think it might have just been a bad day, because I've been there before and they were great, but it was disappointing because I don't live nearby.

Aug 05, 2024

Quick and Easy. They were super friendly and helped me out with getting some tires on my new rims.

Jul 05, 2024

Big shout out to Thomas for getting me in and out quickly. He treated me like family and can’t being to say how happy I am that he did. Had a nail in my tire and got me in and out in 45 min. Thanks discount tire and Thomas 🤘

Jul 05, 2024

Cesar and Ramon took good care of me and my car. Ordered tire, got the next day and was in and out in good time. Had a couple extra requests that were performed without any problems

Jul 05, 2024

Stopped here to have them check my tire pressure, they were very nice, very thorough. Showed me why I will need rear tires. Yes I recommend this place.

Jul 05, 2024

They are always very helpful and kind when I come here. They took out 3 nails and screws from my tires without requiring payment which really helped me.

Jul 05, 2024

They are so nice and so helpful for the best price! Started by getting my tires repaired all the time, and then became a full-time customer! Love them!

Jul 05, 2024

They never screw back on the tire valve stem caps. I should charge them because I had to buy another set! They must have one heck of a collection! And they are very slow. They don't explain what the pressure was before putting air.

Jul 05, 2024

Wouldn't install my tires because one had a plug for a nail that was PROPERLY repaired by discount tire themselves, mind you they had over 90 percent tread left , went to pep boys a few buildings down from here and they installed/balanced it with no issues and did it cheaper, 2k miles later 0 issues. I recommend pep boys over this discount tire.