Downtown Automotive

Jan 31, 2025

Poor Service. Keep vehicles for few days. Poor in providing updates. They don’t inspect/diagnose vehicles properly. I used to do the service all my 4 vehicles and all are having one or the other issues. Oil change is expensive comparing to service. They don’t check/do multi inspection points. Need to tell them to fill the coolant. I am stopping my service with them and don’t recommend others to do the reliable service. Lost my trust with them.

Jan 24, 2025

Been using these guys for many years for both my vehicles. Always great customer service, honest mechanical advice and transparent upfront pricing. They excelled again this week, helping get my vehicle towed when my insurance company let me down. Followed by quick diagnostics and repair. They are local to me but if I move from the area I'll still use them. Thanks Mark and team!

Jan 17, 2025

Excellent and honest service. Would recommend!

Jan 10, 2025

I have been taking my cars to Downtown Automotive for over 5 years and their services is outstanding. Mark the owner and his staff are very professional and courteous.

Jan 07, 2025

Had my car inspected as a walk-in. Was in and out in less than 30 minutes. A customer in waiting says she has had good experiences. I scheduled an appointment for January for a suspension issue.

Jan 07, 2025

Excellent service, efficient and thorough. Made me aware of items that I didn't know about out of concern for my safety. Also more items than those listed.Very friendly team!

Dec 07, 2024

Edwin and Alejandra were both excellent in both service and kindness. They got in in and out fairly quickly

Dec 07, 2024

Great mechanic shop! I recently had an issue pulling off half my bumper due to a car stop snagging it from underneath. They fixed my car for a good price in less than 48 hours! Then shortly thereafter the splash guard under the engine started falling down and they fixed up super quick for free. They do quality work, are very reasonably priced, and very friendly. Highly recommend this place!

Dec 07, 2024

Had a bit of a hiccup in the beginning but they called me and had me come back in for additional service free of charge. I really appreciate the customer service and that Mark took the time to walk me through the details of what’s going on.

Dec 07, 2024

Have been going to Downtown Automotive for many years. Completely trust them, have recommended, to several friends and never any complaints. Will continue using them and recommending, when someone needs car repairs. Thanks Mark Garcia!

Dec 07, 2024

I did not have my repairs done at this facility. I did not care for the person's attitude that was sitting behind the desk.

Dec 07, 2024

My car would not start and I suspected a battery issue. I took the car into Downtown Automotive. They ran through the checks and determined the battery was indeed the issue. They noticed that my battery was still in warrantee and called the battery manufacturer. In the end, the new battery installed was free. Love their honesty.

Nov 07, 2024

5 star service, as always! Fast, professional and very reasonably priced!

Nov 07, 2024

Best service ever. Highly recommend.

Nov 07, 2024

Great service by Eli

Nov 07, 2024

Super service…no wait and swift competent fair dealings!

Oct 07, 2024

Great service, good communication, fair price and timing

Oct 07, 2024

Not the same without the service manager, Pat. He treated customers like family, kept me informed of what was happening with my car, called me to confirm what I wanted to do, and I trusted him completely. Not sure I will go back.

Oct 07, 2024

Pat has always taken great care of us, he is fair in pricing and always talks to you as if you are family. We recommend all our friends here.

Sep 07, 2024

Excellent professional service.

Sep 07, 2024

Finally, a great experience with a mechanic shop! Thanks Edwin for helping me.

Sep 07, 2024

Great service and fair price. Had my AC checked. I will be back. Thank you Edwin.

Sep 07, 2024

I had the top radiator hose blow on me on Gulf Freeway. Tow & Go moved my Jeep to a safe place so AAA tow truck driver (Marcus) could take me and my Jeep to a shop. He was so awesome! He took me to the AAA approved shop - Downtown Automotive. Understanding that I was on my way home to NM in time to make it there to go to work, he jumped on the project. He made 4-5 phone calls to get the part there that day. I called a friend to get a ride back to my son's house. He gave me an estimate up front and called me with an update. When I got there the next morning, it was ready to go. I am now back home safely and so thankful for the excellent service that they provided me. Thanks for great service.

Sep 07, 2024

These guys are local, honest, and reliable. Most of all they are very knowledgeable about cars.

Aug 07, 2024

Always a great experience!

Aug 07, 2024

I can’t comment on the physical labor but the customer service is below a 1 star. I called and explained my concern regarding my vehicle and the fact I’m not a Houston native. I specifically asked the associate if they were full and busy that I’ll pass due to my limited time schedule. He says it’s not a problem. He can’t diagnose my vehicle over the phone but he urged me to come in and he’ll handle it. Once I arrive a girl approaches me. Tells me they’re short one mechanic and can’t get my vehicle in. I explain to her the same situation. She just gives me a blank stare. Once asked if I can speak with the associate that I talked to prior to my arrival she tells me he isn’t there and the owner comes out. Tells me my vehicle is known to have tons of issues and I need to find a less busy shop. His delivery and tone was very distasteful. I feel like my business was rejected because I have an American made vehicle. I wasn’t looking for same day service. I was looking for a trustworthy and reliable business. I’ll never recommend this place.

Jul 07, 2024

Always a positive experience at Downtown Automotive. I won’t take my vehicles anywhere else.

Jul 07, 2024

AutoZone sent us here for a broken battery terminal, 4pm on Friday, as you can imagine, we were not hopeful. Pat received us with a smile, he advised that his mechanics were out on a late lunch but if we could wait, they should be able to take care of it quickly. The owner Mark was also welcoming. The mechanic came in 15 minutes after we got there, worked on our vehicle right away, and was done in 5 minutes. What an amazing experience , thank you!!!

Jul 07, 2024

Great customer service! Pat is always very helpful and knowledgeable about cars. I always come to Downtown Automotive. The owner Mark is also helpful and knowledgeable and I feel like I’m cared for when I bring my car in.

Jul 07, 2024

Great shop. Very honest know what they are doing.

Jul 07, 2024

Pat took the time to discuss my car's issue. He never seemed rushed despite us both knowing this should be a fairly quick issue to resolve. I found him courteous, respectful, friendly, and the charge was reasonable. I will come back.

Jun 07, 2024

Downtown Automotive always does excellent repair work at a fair price. They've been my regular auto mechanics for three cars for 18 years and always treat me right.

Jun 07, 2024

I have visited Downtown Automotive twice now for car trouble and routine maintenance. They are always so helpful, quick, and most importantly, honest. He does a great job at explaining the issue with my car and never tries to sell me anything extra, which I really appreciate! I will always go here for my car needs and I recommend them to anyone!

Jun 07, 2024

Pat and Eli were extremely polite and worked on my car FAST! I've never had a mechanic get me in and out that quickly. I needed a new battery for my 2013 Toyota and they took care of me. Good business! I'll definitely be coming back.

Jun 07, 2024

Very meticulous shop you can trust to do the job right. Highly recommend. They are currently working on my 1980 Toyota Truck.