Driver's Way Hwy 280

Jun 05, 2024

It's fine. Not great. Probably wouldn't buy from again unless I found a fantastic deal. I had a salesman named Eddie. He will blow smoke where the sun don't shine. He checked on me until I bought the car and said multiple times he was going to call to check on me to see how the car was doing and never did. Started having issues with the car and he was no where to be found. Really felt like a regular car buying experience where they only want to sell you a car and don't care about anything past that even though they claim to. Also his attention was on multiple people so he was not just focused on one customer at a time which made me feel like he didn't have time for me and that's a big turn off to buy from someone who doesn't take you seriously. Friendly people though and decent cars for the price. Update: Eddie was fired from there and hired somewhere else. I don't know where that is but he is a creep.

May 05, 2024

Worst customer service I’ve ever dealt with in my life. They sold me a bad car that never ran correctly and was always in the shop. I would not recommend anyone to go here.

Apr 05, 2024

We’ve bought 3 vehicles from Driver’s Way, 2 being purchased at the 280 location. Each time our experience was great! The last 2 vehicles we purchased from Chris. He’s friendly and very knowledgeable about the vehicles. We prefer buying from Driver’s Way because we know the vehicle has been inspected and the prices are reasonable. We highly recommend Driver’s Way and Chris!

Mar 05, 2024

Great experience Sunday at Drivers Way. Good vehicles and prices with no pressure. I highly recommend this business. A 5 star shout out to the associate that helped us, and my new friend Jacorius Jenkins. If you are looking for a vehicle go to Drivers Way and ask for Jacorius. You will be pleased I am sure.

Feb 05, 2024

If you are looking to buy a car, make this your first stop. I cannot recommend this place enough. You won’t regret it, and you’ll gain invaluable knowledge about car buying. Trust me when I say the salesmen at Drivers Way are genuine, trustworthy and professional. There is zero pressure when you walk through the door. You will be met with professionalism and respect. They will listen and answer your questions without pushing you towards buying or looking at cars that you aren’t interested in. Their cars are in PRISTINE condition. I have been to MANY used car lots in Birmingham, AL- and have found most used cars aren’t even cleaned after being traded in or bought by used car companies. I was in shock to see the amount of effort they put in to detailing every inch of their cars. All four tires will match and they only sell cars with a clean car fax, and no recalls!! My schedule changed throughout the day and they were accommodating and understanding. There are no hidden fees at the end- and they will not try to pressure you into warranties or rates that will put you in a financial bind later down the road. They are very transparent about that. My only regret is not going there sooner. I truly wish this place was my first stop- it would have saved me copious amounts of time, money and stress. Please listen to me when I say- this is the best place to go for excellent customer service, clean cars and trustworthy people. I worked with Chris at the 280 location and cannot recommend him enough.

Dec 05, 2023

Can't recommend them enough. Woke up today thinking we were buying a new Infiniti SUV - My wife found a 2023 used one here that we set up an appointment to look at. Midstream, she found a different make that she wanted to see, that was at the Pelham location. A quick call to ask if they could bring it to the 280 location so we could see both at the same time, and no problem - the car actually beat us there and we bought it. Marshall was awesome to work with - it's never a quick process to buy a new car, but he made it as smooth, quick and seamless as possible. Will look to them first when we decide to replace another vehicle.

Dec 05, 2023

Chris was excellent! While we haven’t bought (yet) we have his card and hope to return once we decide exactly what size vehicle we want!

Dec 05, 2023

Found just what we were looking for. Staff very helpful and friendly

Dec 05, 2023

Great selection, responsive and informative, work with me the best they could

Dec 05, 2023

Quite honestly the easiest, most laid back car buying experience I’ve ever had. Marshall was extremely easy to work with, with zero pressure. It was so low key that I was almost skeptical because I kept expecting the “gotcha moment”, that never came.

Dec 05, 2023

Sold us a bad maxima for a bad price. No warranty either. Not a very good dealership.

Dec 05, 2023

Takes forever to do anything there.

Dec 05, 2023

Very nice used vehicles

Dec 05, 2023

Well, folks, this place barely gets 1 star from me. I was a first time customer prepared to give them $$$$ and unfortunately I doubt I’ll be returning. It only takes one bad apple to spoil the whole barrel, and that’s what happened literally the second I entered the building. I’m not sure if it was a case of ageism, homophobia, or just plain general discriminatory behavior against the handicapped……good news though is that it was solely on the part of ONE SALES ASSOCIATE who needs to go actually do his job rather than intimidate a customer. Everyone else I encountered was great, but first impressions are important to me and Drivers Way FAILED miserably in this regard. I’m taking my business and my $$$$ a few miles away to CarMax, where you’re not treated like a shoplifter from the moment you walk through the doors. :-D

Dec 05, 2022

BUYER BEWARE I used their website to get a trade value for my vehicle. The trade in price was about what I had in mind. Based on this information provided by the Driver’s Way website, I drove 50 miles to make the deal at their trade price. I get there and find the vehicle I wished to purchase. The salesman got my keys to look at my vehicle while I drove theirs. When I returned from the test drive I was informed they couldn’t honor the trade value for my trade, and had no explanation for the difference in trade value. In fact the price difference was over $4,000! The salesman laughed and said he didn’t understand either. I didn’t think it was funny!!

Dec 05, 2022

Kirk was super helpful. We were able to get in and out over lunch to check out a vehicle that caught our internet. We've sold a vehicle (or two) to Driver's Way in the past and they've been pretty easy to work with.

Dec 05, 2022

We just bought a car today and was highly impressed with the work ethic and customer service of the staff. Highly recommend David for any sales needs!

Dec 05, 2021

I recently purchase a vehicle at Driver's Way, Ms. Heather Carter and the Sales Staff were EXCELLENT! They all helped me and made the buying experience pleasant and painless. I will definitely recommend Driver's Way to family and friends.

Dec 05, 2021

Not much of a selection. Vehicles that are there are visibly dirty inside. Prices are also higher than they should be.

Dec 05, 2021

This is either the 3rd or 4th vehicle we have purchased through Driver's Way. We go to the Pelham store to talk with Terrence Corprew, he's great. He knows his stuff and never, never any pressure. We told him this past weekend we would like to see two specific vehicles, he got the keys, pulled them around front and told us to find him when we were done. We drove enough to feel comfortable with our decision. Both vehicles were great, but we only needed one. So we made our purchase, he filled it up with gas and off we went. But to show how great this Drivers' Way is, we did have a problem about 3-4 years ago with a vehicle. We got it home and the check engine light came on. Our mechanic verified it was a bad head gasket. We took it back to their shop and their mechanic concurred. The GM apologized and took the vehicle back. We purchased another SUV that has been great! Bottom line: They sell great cars, but if something isn't right you can be they'll take care of you. Now, go see Terrence!!!

Dec 05, 2021

We went to the 280 location looking for a specific car for me. At another car place, the salesman would only talk to my husband and did not even acknowledge my presence. Brian at Drivers Way 280 spoke mainly to me (because my car), but also spoke to and acknowledged my husband since we went together. He was very nice and professional and there was no pressure to buy. He answered all our questions and was so helpful when we went back to purchase the car we drove. It was a great experience for us!

Dec 05, 2021

They did have a decent selection, but I felt they were wayyy overpriced..

Dec 05, 2020

Chad Donaldson provided excellent service. He quickly showed us the options of the cars that we were interested in. Patiently he enabled my husband and me time to evaluate the car and have private conversations to make our decision. In the purchasing process, Chad was thorough in explaining our options and what our financial responsibilities are. I highly recommend Driver's Way and Chad Donaldson.

Dec 05, 2020

Daniel did an excellent job in identifying a car that would be suitable for my mother. He even drove it to her house so she could see it! Daniel fulfilled every promise he made relative to the purchase. I would not go anywhere else to buy a car!

Dec 05, 2020

Driver’s Way in Pelham, AL has a great selection and even better prices! Hit up Grant Montgomery for all your car buying needs! He’s up front and was very helpful in making our car buying quick and easy!

Dec 05, 2020

Eddie Johnson was the best! My boyfriend was very hesitant to the end about purchasing a vehicle. It really helped that there was no pressure into making a decision from Eddie. We ended up buying something that we really wanted at a great price and we owe a big thanks to our salesman!

Dec 05, 2020

Great experience ordering a car through the online service. Worked with Chad Donaldson and car was ready to go when we arrived from out of town to pick it up. Would highly recommend!

Dec 05, 2020

Great experience!!! Grant and Terence were very knowledgeable and quick.

Dec 05, 2020

I had an enjoyable purchase under Chad's supervision.He is an excellent salesman! I will recomend him to all my friends.My new (to me) Armada is all I thought it would be - I am very satisfied.

Dec 05, 2020

I wanted to purchase a vehicle and for whatever reason only they dealt with texting me. It was personal information and started to feel uncomfortable. I got pre-approved at a location closer to me, but wanted a vehicle that was located there. They kept asking about my husband and his finances, which we make enough and so do I to be approved. They only would approve me if my husband was on it and so I went through all of that without one phone call. They never cleared anything up with just not helping me. I even said I was going to go somewhere closer and they were like OKay! I mean this is weird right???

Dec 05, 2020

Mike Wahl was very helpful and professional. No pressure and no haggle pricing with a great selection. I will definitely look here first for any new vehicles in the future.

Dec 05, 2020

We went ready to buy, getting papers ready...Husband thought to ask if they could guarantee that the 4x4 worked.Salesperson said no, so he went out and got under the vehicle only to find it broken/disconnected. He came back inside to tell them, and sales manager then tells him we took it to the shop to have it fixed. They were supposed to call us when fixed (again) never heard from them, after a week, we called and they said they called and didn’t leave a message, but it was still in the shop. I told them to call us but leave a message this time. We never heard from them and vehicle 2009 Jeep Sahara 4 door burgundy in color is online not on hold for us like they claimed. Be careful buying this vehicle it probably hasn’t been fixed.