Dyke Tire Discounters

Dec 05, 2024

Mr James. Customer service is excellent

Dec 01, 2024

James was courteous, professional and he answered all my questions. I went for a state inspection and it was done very quickly. As I expected, I needed brakes; and they did that repair as well and I was done in a little over an hour. They were quite efficient.

Nov 21, 2024

Everyone did a great job and James was really helpful.

Nov 21, 2024

James the the store manager gave me the most excellent service, he introduced me to the 90 days same as cash program. and the service was beyond my expectation. Best around!

Nov 07, 2024

This was my first time using Tire Discounters. The staff at this location are professional, courteous and dedicated to providing customers with a fast, reliable, and trustworthy experience. The prices were considerably cheaper, and service much better, than having my car serviced at Mercedes across the street! James at the front counter was polite and efficient at walking me through my work order and transaction. The manager, James McGowens, provided prompt, friendly, personalized service and support that went above and beyond my expectations. There was an issue with my car and Mr. McGowans quickly addressed the problem and offered a prompt resolution. Sadly, I never visited this shop when it was Dyke Tire so I can’t compare services since new ownership. What I can say is I will be back and I’m comfortable in referring clients, friends and family to this location. Thank you James & James!

Nov 05, 2024

Excellent customer service… dependable speedy service..

Nov 05, 2024

Great team @ Tire Discounters ! The customer service prevailed in my visit starting from the greeting from there they were extremely helpful keeping me updated and sending me on my way safely!

Nov 05, 2024

during my visit, james the general manager, james the sales manager, and richard provided me with exceptional customer service. i would highly recommend this tire shop to others.

Oct 05, 2024

I wish I had read the recent reviews before bringing my car in. This place is no longer what it used to be. I'm beyond disappointed by the way my vehicle repairs have been handled. It takes 20 years to build a reputation and one day to ruin it.

Oct 05, 2024

Thurday 4pm 8/15/24 on way to Myrtle Beach on I95 we had blowout on travel trailer. While changing tire wife calls dyck. Confirmed tire in stock. We get to dyck 510p. I state to rep wife called need tire replaced. Rep d*ck states "I have to ask permission, your wife said you were on way." 🤔 "We close at 530p" Waited approx 1 minute. Rep comes back and says "they said not today but 1st thing in the morning" 🤬😡 Really? Went to NTB and serviced within minutes and back on road with good spare. You'll def get a richard at dyck. We experienced awful customer relations that day. Wouldn't visit if only tire repair within 50 miles. Update 9/5/24 Owner replied to review to request contact info for investigation 🔎 will update with results.

Sep 05, 2024

Bad service, don’t go to then they overcharge you

Sep 05, 2024

Went in on a Friday morning to get the works, brakes, rotors, oil change, and inspection. Mr. James at the front was extra helpful at making it a smooth process. Before I knew it I was out the door and on my way. Happy customer.

Sep 05, 2024

Worked with me to get work done in one day; friendly and informative

Aug 05, 2024

I came to get my coolant leak diagnosed and a week later my radiator exploded. On the side of 64 W, waiting for a tow truck at midnight, I took a look and there was a pair of Vice Grips on my radiator hose. I towed it and showed up promptly at opening. The manager, Eric, came over and said, "We're going to take care of this what do you need?". I said, "A new engine and a rental to get to work". Eric said, "We will get this fixed. Let me talk to the higher ups." He came back and tried to talk his way out of fixing my truck. I explained, "So you're telling me, my radiator exploded and it's not due to the pair of vice grips on my coolant line?". Eric said, "I'm not saying that, but the radiator being cracked could have cause this" and then proceeded to give me the run around. Don't trust this company with your car. I just got promoted for work and signed a lease and they are trying to weasel their way our of this screw up. Update: After missing a day of work and multiple trips up to the shop. Eric said it was my fault for driving the truck. No refund, no rental car, no apology. I had to rent a car to be able to still work. Will be reaching out to an attorney . Response to the owner's response: If the cracked radiator caused the engine to run hot, then it would've actually opened the overflow earlier. Meaning the vice grips would have caused an issue for me sooner than it should have.

Aug 05, 2024

I was in Richmond on business when I had a leak in a run flat tire. Dyke Tire was recommended. Called them & was told to bring the car right then. When I arrived they took the car in, found a nail & quickly repaired the tire. They could not have been any nicer - restored my faith that there are still good people in this world. A big thank you to Eric, Tim & James!

Aug 05, 2024

This company sucks!

Jul 05, 2024

Great staff pay professional.

Jul 05, 2024

went by there to get some tires for my truck and come to find out all new people and the place does not have the same I want to help attude they quote you a price and when question about why the tires went up over 300 dollars in 2 months all they could say is that is the price looks to me like the old dyke tire where they work with you is gone with the old management after 20 years it is good bye

Jun 05, 2024

After Tire Discounters took over, this place has unfortunately gone down hill. They lost customer records, and now suddenly do not honor warranties associated with the lost information. I bought 4 Michelin tires here, and now I’m being told they don’t have a record of the transaction.

Jun 05, 2024

Decent service shop, considering how hard it is to find an honest shop in the area. Labor rate is $150 Quick services, from my experiences.

Jun 05, 2024

Service with a smile. Tim and James are very friendly and super helpful. Place is clean, and they offer you water and coffee.

Jun 05, 2024

This place has changed for the worse since Tire Discounters brought out Dyke Tire. I understand why Scott left. Not the same local business any more. On top of the corporate feel the customer service representative complains about the place himself. LOL I won’t be coming back!

May 05, 2024

Great guys. Handled my issue. I will be back for more. Tim is the man!.

Mar 05, 2024

I have been dealing with Gary at dyke tire discounters for over a year. I have taken several of my cars to his shop and ive been so happy that i have taken both of my daughtrrs cars to gary and his team. I am very happy with his prices,quality of work and most all they do what they theyare going to do and they get the repairs done on time which is important to me. Myy first repair that i had them do was fix the brakes on my dakota truck where another shop messed it up really bad that i could barely drive it. They discovered what the other shop did wrong and fixed it 100%. the truck brakes smooth now just like it did when it was brand new. Im so happy that i had them do the brakes on my wifes taurus. I have bought 2 sets of tires from them with free alignment at very good prices and im getting ready to buy a third set and do suspension work on my daughters van. Im a car guy and i know cars and i will not take any of my cars to another shop. I recently dealt with sidney and hes such a delight to deal with.all of the guys at the front dedk are verry nice,freindlly, and they are honest and know what they are taking about. This is the shop where i will do my repair and maintenance work and of course buy my tires their too. Im most happy to give this shop a 5 star rating. Jimmy .

Mar 05, 2024

Really miss Scott, that gave you prices and info about the job that you needed. The guy that I talked to this last time on the phone, seemed to not know the info and had to ask someone. He seemed like he really wasn't interested in my needs, from our conversation

Mar 05, 2024

The service is fantastic, they’ve worked on my car twice and has done a fabulous job. They are very professional over there.

Jan 05, 2024

Gary was exceptional, helpful about getting me back on the road after I had a nail in my tire. He recommended a set of 4 Michelin tires since I had the old ones for 6 years. My car rides much smoother now than before. Thanks, Gary, for the exceptional service again.

Jan 05, 2024

I bought 4 Michelin tires from Dyke a couple of years ago and have been very pleased. Lately, my SUV was due for a few general maintenance items. Sid set up my appointment and answered my service questions. He was friendly and informative. I asked about pricing to compare to the dealer prices I was quoted. Not only were the savings real, the service was exceptional. They took care of what I scheduled and noted that new front brake pads and rotors were needed (when rotating and balancing tires free due to my purchasing tires there). Sid explained the condition of the items and the function to me patiently. The need for the replacement aligned with my miles on the brakes, so it was an easy yes. James was at the desk during my service and was also very helpful and kind. Additionally, their detailed invoice for the work spoke trust and integrity! Thank you, Dyke Tires team! I highly recommend Dyke for service and tire needs!

Dec 05, 2023

Always great service. Thanks gentlemen!

Dec 05, 2023

I made an appointment and visited for a wheel alignment a few months ago. Even after several hours had passed, they kept me waiting, and the white people who came later than me were first. I hope it wasn't racism. My son and I, who visited first, kept waiting. The answer 5 hours later was that there was mud on my car. No wheel alignment required! But my car still shook. I found another company. The problem was resolved after an hour. It's still a very scary nightmare for me.

Dec 05, 2023

I was traveling to Northern Virginia when I hit something on the highway that destroyed my back tire. After road side assistance changed my tire (donut spare) I proceeded to try and find a place to buy a new tire. After several unsuccessful attempts at other places to happened on Dyke Tire Discounters. They have been absolutely super and accommodating. My dog was traveling with me and they have welcomed her here in the store. They have gone out of their way to get tires for my car and work me into their schedule. This has been old fashioned customer care and service. Highly recommend them. Sandy Rathmann

Dec 05, 2023

The brake service provided was impeccable. They were honest and upfront with the pricing and it was apparent that the business was not trying to elevate the pricing for services rendered. Highly recommended!

Dec 05, 2023

They are the most courteous and excellent professionals! I have always had a great experience with them ! Their prices are very reasonable and the service is excellent

Dec 05, 2023

This place always goes above and beyond. I had to have my water pump replaced and was charged 175$ less than a friend of mine for the exact same thing- make model of car and water pump and everything. It's hard knowing where to go as a single woman sometimes, these people are honest and reliable.

Dec 05, 2023

Will Evans was amazing and very thorough and knowledgeable with the tires I purchased. The staff eas very friendly and I satisfied with the Michelins. I highly recommend this place overall knowledge, friendliness, and great service. Thumbs up!!!!