Eastside Body Shop

Sep 07, 2024

My Toyota got towed here back on May 21st after a guy ran a red light and tboned me. Steve and his crew took great care of my car and me! He answered any questions I had, he kept in constant communication when the insurance company wouldn't even talk to me, and he was always friendly and kept me calm while my car was being worked on. It took 3 months to repair the damage the guy did to my car but I wouldn't take my car anywhere else! Highly recommend!

Jun 07, 2024

Best body shop in town! Recently, i damaged my 8 year old Toyota Rav4. I got 2 estimates from 2 different body shops. I chose Eastside because I have dealt with them for over 15 years and they have always done excellent work. They matched my paint perfectly. Oh by the way, the other estimate i received was much cheaper and they used OEM parts but I knew the extra cost of using Eastside was worth the quality repair job.

Apr 07, 2024

Did a great job and everyone there was nice .Thank you so much for a great job done. If I need anything else done I will take it to Eastside Body Shop .Thank you again.

Mar 07, 2024

Mid Bring Your wallet Fyi they take forever to make an appointment

Feb 07, 2024

Eastside is one impressive bodyshop. Well organized and professionally maintained, its easy to see the Men and Women here are the best in the Industry. They truly care about the Customer and their vehicle. Mike Hadley and Josh Burress went above and beyond to help with my vehicle and you don't find that these days, but at Eastside body shop you do! These guys are true experts in the Auto collision field! Shannon was also super friendly when she greeted me in the office. Thank you Eastside Body Shop and Staff

Feb 07, 2024

BEST BODY SHOP EVER!!!! COULDN'T ASK FOR ANY BETTER SERVICE.... AND THE WORK DONE ON MY VEHICLE WAS GREAT!!! CUSTOMER SERVICE WAS EXCELLENT AND SO PROFESSIONAL!!! CATHY BROCK IS THE BEST!!!!... YOU FOLKS BETTER HOLD ON TO HER!!!

Dec 07, 2023

Did an awesome job with my Maserati. Thank You!

Dec 07, 2023

Great people so helpful they made the process so easy

Dec 07, 2023

Great shop to work with.

Dec 07, 2023

Have had a couple of cars done there. Now there is no question you will wait. You'll wait to get it in and you'll wait for it to be fixed. Most of it has to do with parts supply chain and the fact that many people and dealerships take their cars there so they are very busy. Why? Because they are the best. Are there other repair shops that are quicker? Of course. But if you want your vehicle to look like it did when it left the showroom floor, then eastside is for you.

Dec 07, 2023

I’ve had good experience there 1 time before This time however not. Had a small accident, right front. Towed my car there. No one told me I’d be charged for every day it was there. By the time Insurance finally got to it said Totaled (age milage) Eastside said it had to go & charged me a lot I asked if they’d give an estimate “No, we don’t work on Totaled cars”. My Family will Never use them again!

Dec 07, 2023

Man what can't I say about these guys. My first business encounter with then was 5 stars. They replaced the full rear end and trunk on my car and did a spectacular job. Then a few months later my car got totaled and Eastside Body shop helped me the entire way. All the information they gave was accurate and I just can't thank them enough. I want to thank Mrs Cathy and Michael these two people are awesome and I would definitely do business with them again.

Dec 07, 2023

The level of unprofessionalism displayed by Richard Myers is unprecedented. He refused to give us a quote on what we wanted done. He added a huge number of things that didn't even need done and gave us a quote of over $18000. When all we wanted was the right fender replaced. He picks fights and completely escalates situations with the customers. What does it say about Eastside Body Shop that tis is the face of your business?? I'll never give you a dime of my money while he works there.

Dec 07, 2023

They had my car 3 weeks hardly communicated with me car looks great though

Dec 07, 2023

Three times I have tried to get an appointment for them to look at my car by filling out the information on their web site. Crickets. No response.

Dec 07, 2023

We towed our car there , after being recommended by POV due to same ownership. Called ahead , explained our situation but once we got there the customer experience was terrible. The adjuster came to our car , staring at us. No introduction, no smile or a simple question of how may I help you . During the entire encounter this individual was seemingly annoyed by everything.

Dec 07, 2022

Exceptional; customer focus, repair performance quality, timing. Goes beyond questions to assist meeting my needs.

Dec 07, 2022

Had to wait 5 days for an appointment that took 5 minutes. Severely backed up for even my minor damage to be fixed. Suggest trying other options before going here.

Dec 07, 2022

Our new car was hit by a 🦌 deer and did significant amount of damage. East side did an amazing job fixing it. Our car looks amazing. The customer service was exceptional through the whole ordeal. A huge thank you goes out to East Side body shop, especially Michael, who was in constant contact through each step of the way.

Dec 07, 2022

They did a good job on the repair, but their estimator is one of the rudest public-facing people I've ever dealt with. He doesn't seem to care about his customers. Just for that, I'd go elsewhere. And while I didn't get the answer I wanted from the other party's insurance company, this review has nothing to do with that outcome. I made this comment to my wife after my first visit to the shop.

Dec 07, 2022

Very helpful, and worked with me to find a business who could help with my car needs

Dec 07, 2022

Very unprofessional, poor communication, unorganized, excessive lead time. Do NOT recommended

Dec 07, 2022

What I’ll remember most doing business with EBS: 1. Not only their estimate but their “spot repairing” my vehicle to make it drivable until my appointment arrived. 2. Working with Nationwide to get the additional work done. 3. Great quality on the finished product. 4. Customer service and follow up was outstanding. I don’t want to have to crash to go back but I’ll send folks their way when I can.

Dec 07, 2021

Just picked up our 2020 Sienna that was unfortunately damaged before it had 6000 miles on it :( the team at Eastside was AWESOME. The Sienna looks brand new again and Steve Costello was a pleasure to deal with. This place is like an intensive care unit for your vehicle. They were on time with completion of the work and courteous and friendly with all of the customer service I received. Thank you Eastside and thank you Steve Costello!

Dec 07, 2021

They buffed out and painted several superficial scratches on my Toyota. Great job, great price and great service! Would use again for sure.

Dec 07, 2021

Great work at a fair price

Dec 07, 2021

I was driving into Cincinnati on the interstate on my way to Massachusetts. When I was driving I noticed a oil tanker oozing a liquid out of the top hatch.i moved to a different lane and the oil tanker moved into the shoulder.I noticed a substance all over my windshied.I turned my wipers on to remove the debris ,the wipers did not move it at all.I got off the interstate went to a gas station used there windshield wand that didnt work....And noticed this epoxy was all over the car.i googled car wash and I ended up here ...to my good fortune ..the manager looked at it said that he would do his best to get it off and that he had stuff that could help.When they finished all the epoxy was removed and the car shined. The manager got me in quickly helped...if I had to wait til the next day ...I might of needed a new windshield and a paint job......East side auto ...I THANK YOU....BRIA

Dec 07, 2021

One of the top body shops in southwest Ohio.

Dec 07, 2021

Very great paint job and very friendly people. I would highly recommend them!

Dec 07, 2021

Very nice, informative, and cool staff. It was a pleasure visiting here today and look forward to them doing the body work on my 4 Runner.

Dec 07, 2020

The guys at Metalkraft did excellent work and I couldn't be more pleased. That being said, the General Manager of East Side, which recently absorbed MetalKraft as a subsidiary, is an extremely discourteous, unpleasant person. Kathy I believe is her name, should be terminated for her nasty, abhorrent treatment of a loyal customer.