Elliott Automotive

Sep 05, 2024

I just checked my car’s tires there and the boss was good man and humble 👍🏼👍🏼 appreciate that

Sep 05, 2024

The team at Elliott Automotive have thoroughly earned this review. It's rare I spend the time to write one up, but after 2 break-ins into my car (1 attempted theft, 1 successful), the team made returning life back to normal painless. Between getting it repaired in time for my 4th of July travel plans, advocating for additional services & repairs to my insurance, or even just the snacks & refreshments offered every time I arrived, I couldn't have picked a better shop. Special thanks to Jay & Kit for handling my repeated calls and always looking for the best way to help me long term. Take your vehicle here!!!

Aug 05, 2024

They are reasonably priced and always helpful.. Very fast service and I appreciate their professionalism..

Jun 05, 2024

They have done work on all three of my families vehicles, from state inspections and oil changes, up to getting our 20+ year old truck road ready again. They charge a fair price, do great work, and are totally honest with what you need or should get done. The entire staff is incredibly knowledgeable and friendly, you can really tell they are passionate about cars the way they light up talking about a project you are working on or a classic you are trying to restore. Some of the loaners are a nice plus, if you know you know (shout out to you Jay!)

Jun 05, 2024

Very solid mechanic. The location is a bit rough, but don't be dismayed, they do good work over here. At the conclusion of the labor they will email you a breakdown of findings and labor, quite thorough, and willing to answer questions if needed. Good business.

May 05, 2024

Great people and great service!

Apr 05, 2024

I had originally gotten my car's state inspection at another shop who said I needed my entire headlight assembly replaced. If you don't know a headlight assembly (at least for my vehicle) is around $200 or more and that is just for parts. When I brought it here they did a quick once-over and told me there were several things that could fix the problem without having to replace the whole thing. These options were a lot cheaper. But when I dropped my car off for a full diagnostic they ended up just re-inspecting it. The issue with my car: "Wow I really don't know why the last guy failed this" I can't complain about going from what I thought would be an over $600 dollar job to spending less than $100

Apr 05, 2024

Jay is incredibly friendly and sincere, and took the time to help me understand what was going on, how he's dealt with similar issues in the past, and what he was going to try and do--as well as what he ended up doing, how, and why. I felt very comfortable and confident leaving my car with him, after putting off finding a new mechanic for months because of previous bad experiences at other places. He managed to fit me in same day and was able to get my car fixed up by EOB. Exceptional service, reasonable pricing. I highly recommend this mechanic, and I will be back!

Apr 05, 2024

Kit is an amazing individual. His expertise and kindness saved me time and money! Highly recommended for their professionalism and willingness to lend a hand. Thank you!

Apr 05, 2024

They're the only people I go to in Richmond anymore. Great customer service, they'll work with you and have very reasonable prices.

Mar 05, 2024

Took my car there for warranty repair. Two front wheel bearings, they were quick and very good people to deal with

Mar 05, 2024

Very nice people.. I plan on taking my car there.

Feb 05, 2024

Brought my first car in many years to them and I was too trusting: they charged me $100 each for four parts I later looked up and saw for $75 all four. I now doubt if what they did even needed doing. Thought I had found a good mechanic, but not so :( ouch $$$

Feb 05, 2024

Time and again I've come here with me car and they've never failed me. Jay and the whole team are fair, considerate, dedicated, and extremely personable. When my car's engine and transmission went on the fritz, a dealership quoted me $4000 to replace the entire transmission. Elliot auto found and fixed the problem for less than a quarter of that price. As long as I live in Richmond, this is where I'm taking my car.

Jan 05, 2024

Fantastic shop and great service! I would definitely recommend taking your car here. My service advisor was very knowledgeable and kept me informed along the way while my vehicle was being repaired and Jay provided great customer service up front when I was picking my car up. My car is running great, I will definitely be coming back!

Dec 05, 2023

Best auto guys I've ever had. They're honest and friendly and they go the extra mile to make sure you're getting what you need. Cannot recommend them highly enough.

Dec 05, 2023

Can't say enough about Jay and his crew. I've been using them for about 15yrs now. Excellent service and top notch customer service.

Dec 05, 2023

Carmax Warranty: use Elliot!! They were awesome - they updated me immediately that they found a second issue and were submitting to be covered. Both that and original issue were covered completely by warranty and Elliot was great in getting the work done asap. Two issues, only $50!!

Dec 05, 2023

Customer service is exceptional especially employee Kit. I explain my engine issue and he was able to give me great honest free advice other places wanted to charge me.

Dec 05, 2023

Excellent job and a very friendly owner

Dec 05, 2023

Fast service and helpful knowledgeable staff

Dec 05, 2023

Friendly, honest people - a place you can trust with your car

Dec 05, 2023

Horrible. They took wires that worked and replaced them with cheaper, far worse ones, without my consent, and left the ones that didn't work untouched. And the worst part? They charged me more than their normal prices, for arguably worse than nothing! Avoid at all costs!

Dec 05, 2023

I know enough about cars to get myself in trouble, but with my new job I just don't have the time to work on my own vehicle. The couple of times I needed a repair, I have know what was wrong before I brought it in for an estimate, and gave this shop plenty of opportunity to take advantage, but the only thing I have ever experienced was honest appraisals and fair pricing. I am a relatively new customer and I have finally found a shop I can trust and I don't say that lightly. I will definitely be a returning customer and without hesitation recommend Elliott Automotive 🌟🌟🌟🌟🌟

Dec 05, 2023

I've had them work on two of my vehicles. They seem to be honest, and their prices aren't too crazy compared to other places I price checked them against, I just wish they had more parking space.

Dec 05, 2023

Jay and his team provide outstanding customer service and repair work. They take the time to listen, explain what's needed, and help you understand everything they recommend, all at a reasonable price.

Dec 05, 2023

Jay is so awesome and his staff. I had my Mustang towed in Monday afternoon on 8/14/2023. I had an appointment on Wednesday at a Ford dealership, but I found out two days before my appointment that they do not accept my warranty through Car Shields. Jay he took the time to keep me in the loop about my warranty and the status of my part for my car. Jay allowed my daughter's car to be towed to his shop from another $$ shop on 8/18/2023. Jay he had both our cars done on 8/18/2023. I referred my dad too and more of my friends. Thank God for leading me too Jay.

Dec 05, 2023

My family car fleet mechanic and BMW go-to place.

Dec 05, 2023

Super helpful and incredibly nice people here! Kit took the time to really explain the issues I was having with my car and gave me a realistic timeline of what things needed to be fixed right away versus later down the road if I was short on money. Will absolutely be my top choice for any car needs moving forward.

Dec 05, 2023

They are awesome very professional and got my ac fixed in a timely manner!!

Dec 05, 2023

This is my go to place now for anything car. I was new to the area when my car broke down and my friend referred me here. The service was unbelievable, everyone there was friendly and kind and they explained everything to me. When no one else could fix it they could thank you guys so much for all you do I appreciate it more than words can describe. Good service, reasonable prices, and free snacks love it here :) <3

Dec 05, 2023

We've been patronizing Elliott Automotive for 3 years. We have always found them knowledgable, helpful, and, most of all personable. Customer service is top-notch, as are their repair services. Luckily, they're very near our home but I wouldn't hesitate to go out of my way to support Elliott Automotive, you should too.

Dec 05, 2023

Wonderful, trustworthy service. Jay and his team have gone above and beyond on multiple occasions to help and support me. No problems with the work they’ve done and have gotten honest and affordable service.