ER Autocare Polaris

Dec 03, 2024

I won’t take my car anywhere else now. Great work and pricing is better than most places I’ve been to in the past. Definitely recommend👍

Nov 15, 2024

They worked with me every step along the way. They were fair and balanced , knowledgeable , went way out of their way to answer all my questions. Truly good people. Honda accord 2008 EX-L Manual 3.5 Vtech , replaced my cv axel , ball bearings , control arm after a horrible incident from a previous mechanic’s blunder. Love these guys. Thank you Nate and Henry !

Nov 06, 2024

First time customer, excellent service! Had an unexpected breakdown nearby and took my vehicle there for service. Nate got me in and my vehicle was ready the next morning. Upon picking up my vehicle and before I reached the highway my vehicle had another issue arise. I took it right back to ER Autocare for a prompt diagnosis and quote. It turned out that the new problem was unrelated to the original repair. They were able to work my vehicle into the schedule and I got it back later the same afternoon fixed. My experience here was great. Not being familiar with repair shops in the area it was a gamble taking my vehicle here that paid off. I would not hesitate to use this shop in the future. Thanks!

Nov 06, 2024

I highly recommend this mechanic's shop, everyone is very friendly and from the first moment you can see the honesty in the price and the excellent service. Thank you guys for being such good professionals.

Nov 06, 2024

It is the most trusted, convenient place I know. It is worth the money on the services

Nov 06, 2024

Love this place! You’re always unsure when dealing with auto repairs. ER has been a place of great service and reasonable price. Customer service is awesome it feels like they really care! Would come back but not to soon 😊😂😀

Nov 06, 2024

Outstanding service and professionalism from ER Autocare Polaris Team, Highly recommended!

Nov 06, 2024

Really impressed with the Guest Service. Nate was great with communication which I appreciate.The issue was identified and resolved quickly. The $680 I paid Saturday at another place was not even the issue. Ended up with a few more issues. They helped with Uber and gave me a loner vehicle. I will go to this place for anything vehicle related. Great experience.

Nov 06, 2024

They are there to steal peoples money don’t go to this place

Nov 06, 2024

Very helpful and Great Service! Highly recommended them.

Nov 06, 2024

Went to the shop for the first time this week for repairs on my vehicle. I greatly appreciated the quick, friendly, and professional work that they did! The communication was great and the whole experience was so easy on my end! I will definitely be back for future car repair needs!

Oct 06, 2024

Excellent service and price today for an oil change without an appointment on a Miata using customer supplier materials. I have done these myself since 2001 on my garage floor, but now dislike the heat and wrenching upside down with little room to move. Great Job!

Oct 06, 2024

I love this place. They're efficient , kind, respectful and do first class work. I'm a customer for life.

Oct 06, 2024

I work there for about month and half. I found that they cheat lots of customers. They want technician to find atleast something to sell for no reason. They keep on throwing after market parts for no reason. No equipment for finding the real problems of customers. Always guessing and throwing after market parts.

Sep 06, 2024

A big special thank you to the team of ER Autocare in Polaris, I am from Miami Florida and guys they represent Columbus OHIO, they go up and beyond make guests feel and treated like VIPs so much services they gave me I Think I still owe them so let me rush out of town. Many THANK YOUs to MR Nate Fielder Service Consultant, guys stop by and see for yourself. Stars on top of stars.

Sep 06, 2024

I was very happy with the service I received when taking my car for an oil change and inspection. They showed me, on my car what they inspected, and I was pleasantly surprised that the quotes were very reasonable. I will take my car to them in the future!

Sep 06, 2024

This is the worst auto shop in the neighborhood. My cars check engine light came on and I took it to them. They “diagnosed” worth more $3000 work and pressured me to do it right on the spot. I didn’t trust them and took it to Another auto repair shop and they did the diagnose and fixed the problem for $500. My car runs like new. I stopped back and asked for them to refund my diagnose fee and they refused. Their reasoning is that they stand by their truck and these items “eventually “ need replaced. What a scammer!!!

Aug 06, 2024

Good service and very nice waiting area.

Aug 06, 2024

I had an oil, filter change and the tires rotated. They didn't share a free car inspection report like AAA does. I am pretty sure free inspection check here can't be trusted because they don't share anything to you. Since rear brake pads and rotary were in bad condition. They didn't mention anything. I like AAA's free detailed web computer generated inspection report for same maintenance cost. Btw Nathan was good in terms of effective communication.

Aug 06, 2024

I've been very impressed overall with ER Autocare Polaris. The staff is always friendly on the phone and in person. They schedule me in when it works best for me and can get me in same day when needed. Icing on the cake would be the free refreshments and snacks in the waiting area (which is very clean). 👍

Aug 06, 2024

These guys are great. I had a check engine light on. Took it in, they gave me a ride back to my house while they looked into my issue. They called me later that day and said they don't see any issues and I could come get the car. They totally could have used that light to sell me something I didn't need but didn't. 5 stars in my book. Side note: They have the cleanest waiting room I have ever been in.

Aug 06, 2024

They were very honest and did a great job

Aug 06, 2024

To the management of ER AUTOCARE I was in the Polaris location this morning to check why my car engine light was led on. I spoke to a Rep of your company called Nate. He said for this check /diagnosis will cost me $169.99. I asked if the charge will be part of the repair cost, and he said no. He also said, I can not get the check and diagnosis anywhere cheaper and if I did, he would give me $50. His customer service this morning was very poor, and his approach rating to customer is 1/10 rating. I’m a returning customer and I thought I deserved to be approached in a better manner. I took my car to another auto shop 10-minute drive away from this location and I was treated very well, and the diagnosis was half the price he gave me. Well, my car was fixed with a total of $200 including the diagnoses charge. I called Nate thereafter, and explained my experience with another auto shop, I also reminded him of his promise of $50. He was silent on the phone and did not respond to me. My final remark is, Nate needs more training in the customer service area. I don’t need the $50 but his comment this morning was unnecessary.

Aug 06, 2024

Was there last week, asked them to check my battery. Was told they checked it and it was fine. Five days later battery dead and now I’m sitting waiting on Aaa. I also received a quote for other work and Boyd’s tire service was much cheaper.

Jul 06, 2024

I am new to the area and I am so grateful I found ER! They've helped me in several occasions. Most recently, Nate realized that the expensive air conditioner repair I needed had recently been subject to an extended warranty through the dealer. He made a call for me to the dealership and I was able to get the problem fixed at no cost. What great service! ER has won my loyalty.

Jul 06, 2024

These guys are the best in the business! Nate does a fantastic job at communicating and taking care of his customers. Whether it was just an oil change, changing tires or replacing my starter, they did it all correctly the first time and at a fair price. I’d highly recommend ER Autocare.

Jul 06, 2024

They got me taken care of quickly and at a very fair price for synthetic oil change

Jul 06, 2024

This business seems to want to take advantage of people who don't know anything about car repair. Mechanics are supposed to be able to give you a broken down quote for your repairs, including the parts and their prices, and the labor cost and number of labor hours. This business will simply give you one total price, and they can't give you an itemized quote when pressed for one. Common sense should tell you to take your business elsewhere at that point, they're trying to gouge you.

Jul 06, 2024

booked an appt and got my oil changed same day. the process was simple, the staff was friendly, and my vehicle was taken care of. i will be back.

Jun 06, 2024

Fast and friendly service.