Ess Fleet Service

Nov 07, 2024

I had trouble with my Honda Pilot that i had been working with the dealership on for several weeks. By the time I was able to take my car in they determined the issue to be with a part that was 2 weeks out of warranty extension. After going round and round with both the local service dept and Honda corporate and even showing all the text messages and pictures of the error message on my dash prior to the warranty expiration date, they still would not cover the repair and wanted to charge me many hundreds of dollars to fix the issue. A friend recommend Malek at ESS and while it was a drive from where I am, I was so frustrated with the dealership service dept, I scheduled the time to meet with Malek. After doing a full diagnostic they found the issue which was based on an old lingering code that had not been cleared from the electronics. Taking my car to Malek (ESS) I learned that dealerships only want to sell parts to make money instead of actually fixing the issue for a much lower cost! My car works great now with no errors popping up and all the car's original functionality performing the way it should. I plan to bring my car back to Malek for all future maintenance and repairs! He is the best and so much less expensive than the high priced dealerships!

Aug 07, 2024

TOTAL SCAM COMPANY STAY AWAY FROM THESE PEOPLE. MALEK TRIED TO SCAM OUR COMPANY WITH FAKE PAYMENTS . IF YOU ARE A COMPANY I WOULD NOT SELL TO THOSE PEOPLE. DO YOUR SELF A FAVOR DONT SELL TO THEM.

Dec 07, 2023

Great place to work and excellent service people

Dec 07, 2023

Great service and reliable repairs

Dec 07, 2023

I do not recommend, they do scams they were suppose to do an estimate on an SUV the first paperwork Malek did did not add up to final, this happened during covid, the secretary called to say the new prices, we did not agree, and we wanted to go personally, but secretary said because of covid there was no contact, then Malek wants us to pay 20,000 for parts he has not put in, and threats to put a lien, if anyone has had this or similar stories please post!

Dec 07, 2023

I only use ESS for my Lexus GX. I have received great service in a timely manner. If you want a place you can trust to do good work and what is needed ESS is that place. All the services I listed have been done to mine, my wife’s, daughters and sons vehicles over many years.

Dec 07, 2023

Total scam artist and con guy runs this place. Avoid

Dec 07, 2022

Does great work and very reasonable on price

Dec 07, 2022

Your going to get robbed here owner is no mechanic at all and charges fleet company’s for oil changes and doesn’t do the oil change or only changed filter he is a scam all he cares about is taking your money Think about that before going

Dec 07, 2021

Its okay

Dec 07, 2021

My daughter's car broke down and State Farm towed her there. Tow person said it was the battery. They did a diagnostic check that cost $180. Just to tell her it was the battery. They wanted $150 to replace battery and $90 to install. We called AAA who sold her the battery for about the same price and no fee to install. So this is a cautionary tale. Young female? They will see you coming and take advantage of your inexperience.

Dec 07, 2021

They helped me in a pinch for a reasonable price. Grateful for these guys.

Dec 07, 2021

We would highly recommend this business. They are extremely kind, caring and professional. Helped us out in a timely manner when we broke down after checking our daughter out of the hospital. Came to us on the side of the road, got us to their shop and took care of us. We were back on the road in only a couple of hours. Very thankful for their help!

Dec 07, 2021

Well what can I say in this day and age. Yes the owner took me around the block and handed it to me really good charging me 2600 dollars to fix a 2 connectors and replace and install a throttle position sensor on my workhorse. Yes he charged me more than it cost me to rebuild my transmission. After 1800 miles it breaks down again with same symptoms , same codes , same problem whick he says the truck didnt have the first time even though i have it in writing from him showing the same problem again. He charged me for a diagnostic to read only the codes for me not a diagnostic testing the sensors and a seperate charge to connecdt the scanner to the plug. I dont know maybe he is really good for all i know but i could have bought and just plugged in my scanner for the price he charged me to plug his in since it doesnt tell me if the sensors are bad. To test the sensors you do what in the industry calls a bench test to see if the sensors are reponding with a pulse signal and for all 3 sensors to go bad at the same time is not likely to happen.. This owner is not honest about the way he is doing business and to gouge price people during a pandemic i dont think is right, maynbe not legal but am not sure on this, He has not attempted to make this right either so BUYER BE WARE he charges for everything to just look at it.

Dec 07, 2021

„Truth and honesty” cannot be found with Mr. Malek Samadian. This is what a „good, working, personally tested” radio looks like inside. Of course it does not work, but Mr. Samadian forgot about his company’s funny motto and decided to lie in order to sell it. Good luck

Dec 07, 2020

Office ladies are very friendly. Fast in and out service. I highly recommend this shop for Uber drivers to get their city inspections. It’s close to the transportation office. Don’t let the owner scare you. He is a nice man!

Dec 07, 2020

Overpriced and kind of rude,cheaper going to dealership

Dec 07, 2019

Great service and help from Malek and the ESS team. They let me know exactly what needed to be fixed on my F-150, and let me know within hours of taking in the truck. They had the vehicle back to me the next day ready drive!

Dec 07, 2018

All in one shop with an honest owner that will explain the problems and necessary fixes for your auto!

Dec 07, 2018

Malek and his staff are wonderful! They took great care of my car. I highly recommend ESS Fleet.

Dec 07, 2017

Amazing experience!! Awesome Customer Service!

Dec 07, 2017

As a woman, I can't tell you how many times I've been to auto shops that try to sell me unnecessary services when I all want is an oil change. Not knowing much about cars, it's hard to determine whether what they're trying to sell me is something I really need or just lies for profit. The thing I like about this place is that they will not try to sell you unnecessary services. They're honest and they do great work. It's rare these days and I'm grateful to have finally found a place I can trust with my car.

Dec 07, 2017

Customer Service was impeccable. Not only was the owner on a first name basis, he went to the extent of showing me all of the parts they replaced and called me every step of the way to ease my mind on if I came to the right shop. Also, not only did the owner discuss with me the problem of my vehicle, him and his well experienced techs showed me where my problem was and how I can save money on the maintenance of my vehicle. Hats off to you and your great staff and I will always consult with this company every time before I purchase a another car.

Dec 07, 2017

Dependable

Dec 07, 2017

ESS does excellent work at excellent rates. Before ESS, I took my car to the dealership or to family friends outside of Dallas. The dealership charged way too much for mediocre work. ESS gets the job done for a reasonable price. ESS is right by Deep Ellum in the heart of Dallas, making it super convenient. The owner, Malek, and his staff treat everyone with respect, show and tell you exactly what's going on with your car and the work they're doing, and deliver great service every time. I highly recommend ESS, and I would refer anyone with vehicle service needs to them.

Dec 07, 2017

ESS has been servicing my cars for over 10 years. Always great service.

Dec 07, 2017

Excellent, honest service. The guys here took care of a good deal of work for me and had the car back to me ASAP. The owner was honest with me and even let me know some work that was done incorrectly before at another place. He let me know what to point out and I was able to get it done correctly for no charge.

Dec 07, 2017

I recently came into the shop to get my car serviced. The staff was super friendly and very helpful. The owner showed me my old air filter that was very dirty . As a women i felt very comfortable , everything that was done to my car was explained to me . I was in and out in less 30 mins which was really nice . I will definitely be back .

Dec 07, 2017

The owner is a whole hearted guy and genuinely cares about his business and associates.

Dec 07, 2016

Very bad customer service. Don't trust them with your car

Dec 07, 2015

Fraudulent company, I would not recommend having any services done here. Paid for services that weren't fixed the first time. Avoid the hassle and pick another location.