European Auto Tech

Nov 29, 2024

European Auto Tech has worked on my very troubled BMW X3. I have been most impressed by how thorough this shop is. All their work is documented with pictures and videos if necessary. They are knowledgeable and honest. I highly recommend them.

Nov 08, 2024

We took my 2011 Mercedes GLK350 to be diagnosed for engine light being on. left the car for a week with them and the only diagnosis was camshaft position sensor on exhaust and intake on bank 1. I knew that before as i had it at auto zone and same diagnosis came up on their scanner. They said timing was normal on the marks. At this point the bill was already $650 and was at the top of the estimate to diagnose. They said it would be $500 more for further testing. I picked up the vehicle and paid the $650 basically for nothing. I told them what the codes read coming in! This was my first experience with them and my last one! Would not recommend them to any of my friends for sure.

Nov 06, 2024

Excellent service for European cars. Mostly BMW, but also Porsche, Mercedes, VW. Dana and Linda behind the desk know more about cars than most mechanics, so I feel comfortable asking questions and knowing I will get a straight answer. Quotes for service are accurate as well as time intervals. Ive been a customer since the late 90s and their "new" facility on 1st Ave illustrates their growth and competency. How can they get any better? Theyve added detailed photos to their online estimates for one. The 'official' rating wont go over five stars, so let me add one here: *

Nov 06, 2024

I highly recommend European Auto Tech to anyone looking for top-quality work, an honest team, and exceptional service. I brought my car to them for eight years, and even after moving away, I still reach out for advice when needed, and they’re always happy to assist. While everyone there has been consistently friendly, the front office team deserves special recognition for their outstanding service!

Nov 06, 2024

I've been hearing great reviews about this shop for years and have not stopped by until recently with my 2006 Mercedes E350 4matic. It had a dead battery, A/C wasn't working well, shifting issues, and oil level sensors on the dash. They handled it all. Gave me great advice and charged a very reasonable price for labor and parts. I was so impressed, I stop by every 5-6 months to keep this great car on the road for much much longer. Thank you!

Oct 06, 2024

The staff here is very professional, nice and cordial. I would definitely recommend European Auto Tech.

Oct 06, 2024

excited to take my BMW to European Auto Tech, due to their great reviews. My car was cranking but wouldn’t start, so I hoped they could solve the issue. Initially, the staff were very nice and helpful, which gave me confidence. However, after almost a week with no updates, I had to call to check on the status of the diagnosis . They eventually called me back to say the issue was with the fuel pump and filter, and the repair would cost more than $2,500. I wasn’t convinced this was the real problem, so I decided to take my car elsewhere for a second opinion. At the new shop, they checked my car the same day and confirmed it was NOT the fuel pump, since there was good fuel pressure. After just 3 hours, they had my car fixed and only charged me $600 total. My car is now running perfectly, with no need for a new fuel pump or filter. I’m grateful I got a second opinion—please be cautious and explore all your options before committing to expensive repairs.

Jun 06, 2024

Had some work done and this company stands behind everything 100%! Excellent customer service and team highly recommended!!

May 06, 2024

Fantastic Service! I'm updating an earlier five star review. I cannot say enough about this place. I will not take my car anywhere else. From start to finish, everyone is polite, professional, knowledgeable, and helpful. They will not take advantage or price gauge, nor will they push you to do something that isn't necessary. Honesty and integrity is what you'll get every time. If you have a European car, take it to them, you won't be sorry. Thank you European Auto Tech.

Apr 06, 2024

Great job going thru and finding the problems I can’t! Prompt service and communication on what is going on with my 650i. I appreciate your service! Thank you!

Mar 06, 2024

I brought my Porsche 944 Turbo ('86) here to get a whistling noise dealt with. The experience was fantastic. The tech took the time to diagnose that issue, as well as many others. Turns out Mark (my tech) use to work for Porsche and is very familiar with the 944 models. He was able to fix my issue (timing belt) and address a litany of other issues the car had been having. While the initial fix cost me more than I was anticipating, I'm really glad Mark and Dana took the time to effectively communicate with me about my options and set me up with a working vehicle. They helped me to preserve my classic even longer. Highly recommend bringing your legacy Porsche here if you have one!

Feb 06, 2024

Please choose another European mechanic! After spending $6000+ in repairs on my BMW, my car had to be towed in for yet another issue. I was quickly told my engine was done. No options, no discussions! So being a female that knows nothing about cars, I took their word for it and sold the car on Facebook Marketplace for $800 and was forced to go buy another car. The guy that bought the car, came driving up my driveway a week later to tell me it cost him $89 for a timing gear!!!! Really unfortunate set of circumstances for me. This situation cost me thousands of dollars for European Auto Tech negligence!! Go someplace else!!

Jan 06, 2024

Honest reliable service. Best in Tucson.

Dec 06, 2023

Best customer service!!!! Dana and Robert were amazing. They worked with my complicated schedule, they had excellent communication, and they went above and beyond to ensure that I was able to safely get my car after hours. I HIGHLY RECOMMEND European Auto! I look forward to doing business with them again.

Dec 06, 2023

Get you in as soon as the schedule allows and do a great job troubleshooting before they give you a repair quote. Found a major issue on my car that other shops hadn't identified.

Dec 06, 2023

Great customer service!

Dec 06, 2023

I called to schedule a service appointment for my vehicle so i asked how much would it cost. The lady who answered my call took the information of the car and told me "sure i will give a call back in a bit." I never received a call back. Great Job!

Dec 06, 2023

I have owned a 2001 Jetta GLX since 2010 and have only ever used EAT for service and repair, with the exception of bodywork. While I am a certified commercial aircraft mechanic, due to injuries and an autoimmune disorder, I am increasingly being limited in how much of that type of work I can do as I slide into middle age. My VR6 threw the timing chain at 122k Mi. EAT was able to do a top overhaul and restore the engine. It took two replacement pistons and several new valves. It wasn't cheap at over $7k but considering the stealership told me it was scrap and I have since driven the car for a decade, I would say it was a wise investment. Plus, it is the most enjoyable car I have ever had the pleasure to use as a daily driver. Doesn't really matter if it is a VW, BMW, Merc or even a Fiat. If you have a European car and want to save a bit of money while getting the best experts in town to fix your car, European Auto Tech is the place to go. They have saved me money many times in the past by repairing electrical and electronic components that the stealership would insist on replacing. In fact, that's how I first found EAT, way back in 2010, when the relay module above the battery fried itself. They must have repaired it 3 or 4 times before it was too far gone and I had to buy a replacement. Sadly, they will no longer install customer sourced parts but it is with good reason. They offer an excellent (for the industry) warranty and as such, they want control over sourcing parts. Other than that, they have never disappointed. I will also be seeking their expertise whenever I get around to buying another daily driver (this Jetta is just too hard to replace), I will be turning the old girl into a weekend warrior and it is just the sort of job they look forward to. There is only so much I can do myself, lacking a hydraulic lift and having a bad back. It is also likely the Mk IV will be replaced by a newer Type R and guess where I will be taking it for at least some of the maintenance and repairs....

Dec 06, 2023

I took my BMW X5 here to get some major repairs done. Overall, I had a great experience with them. The repairs were done right and they communicate very well with what's going on. They were not pushy at all about repairing the minor things that needed to be done on my vehicle. Which was nice. Some shops will do that. I'll definitely be taking my vehicle here from now on to be serviced and for any other future repairs.

Dec 06, 2023

I’ve used European Auto for service on my older Mercedes ML for several years. I’ve always found them honest and very professional. Recently the car developed a weird sound that avoided detection on two or three visits to the shop. It kept coming and going, but gradually got louder and more frequent. European finally found it (a small bushing extremely hard to see). After all their time spent, they not only fixed it; they refused to charge me for the work because of the “hassle” of having to come in so many times before it was resolved. What businesses do you know that put their customers first like that? If you need service, go there with absolutely no hesitation or concern. You’ll be glad you did. And Linda is particularly pleasant.

Dec 06, 2023

John and the crew at European Autotech have been taking care of my vehicles since the late 90’s. First off, I have never seen a shop so consistency clean. It is great to know that the environment is clean and tidy. What sets them apart: honesty, reliability, friendliness and knowing the job will be done right. The prices are always lower than the Stealership, and done with more care. Dana and Linda at the front are always friendly and helpful. I have been in a few binds, and they were able to assist and get me on the schedule. Any service that needs to be performed will be shown to you, as well as explained in layman’s terms. The Cliff Notes Version- I won’t be taking my vehicles to anyone else.

Dec 06, 2023

Let me start by saying that I’m a rocket scientist/engineer who grew up poor doing most of the required work on his own vehicles. Also, I generally understand the work being proposed and being done. I went to European Auto Tech because this shop has been around awhile and appears as a sponsor on the local BMW Car Club of America’s website as a sponsor of that club. What follows is what I experienced at this shop when they recently did a repair. My goal for writing this review isn’t to damage someone’s reputation and business but to communicate what you too may experience and to help this shop be better. I brought my 04 BMW Wagon in for an alignment and to have tie rod ends and stabilizer bar links replaced. European inspected the vehicle and let me know that it needed additional bushings associated with the suspension. No mention of a worn steering rack was communicated at this time. I picked up my car a few days later and felt that the steering wheel was clocked slightly to the left when going down a straight road, also I noticed that about 30-40 miles had been put on the car. I brought it back to European and communicated this and they put another 30 miles or so on the car and said that they didn’t agree. The lady, Dana stated that because my steering rack was worn, this could be the cause. My car has a sport suspension and I noticed that the alignment sheet they provided had specs for a standard suspension. I brought it back for a 3rd time and this time to avoid what appeared to be someone running errands in my car, I took it to the shop that European sub-contracts with for alignments. The alignment shop corrected the alignment and gave the car back to me. No apologies were offered for me taking time off of work for a third time trying to get my alignment done correctly, by either European or the alignment shop. I continued to feel that the steering wheel was clocked slightly to the left and European said that this was most likely due to a worn steering rack. I pointed out that if the steering rack was worn they should have said that they couldn’t perform an alignment without that being replaced. Having lost confidence in European, I took my car to the BMW dealer and got an alignment. The front was within specification but the rear had to be adjusted. The BMW dealer said nothing about the steering rack being worn. I asked European for the money I paid them for an alignment back and after about 2 weeks and a few phone calls they refunded my money. No apology was offered. I believe this shop is attempting to do the right thing and are hard working people getting up every morning and going to work which is more than can be said for a lot of people. I didn’t appreciate the runaround though and won’t be back. I think the dealer is your best chance to get work done correctly but I’ve had them do poor work too. Yes. I’m a hard customer to please.

Dec 06, 2023

Rude!!! They were rude to us because we weren’t able to tow our car out of their shop fast enough for them!

Dec 06, 2023

The people here are awesome! Very helpful and knowledgeable. I can count on them! Thanks European Autotech!

Dec 06, 2023

Top notch place to take your vehicle 👍 They do everything right from communicating, attention to detail, and friendliness! Very pleased and am returning for some deferred maintenance on my 2015 BMW 328 diesel. I really was impressed and they come in as estimated in the beginning. No surprises or up selling.

Dec 06, 2023

Very knowledgeable staff, both in the office and in the bays. Found and fixed multiple problems, accurately and efficiently. They accomplished what the local Mercedes dealership on one of their competitors could not do. Pricing was competitive and service was well above the competition. I will bring our Mercedes back for future maintenance.

Dec 06, 2022

Excellent

Dec 06, 2022

My Mercedes repair shop.

Dec 06, 2022

On June 7, 2022 I dropped off my 2008 VW Beetle with the hope they could determine what was wrong with the A/C (intermittently working) and the door lock mechanism. After conducting their initial investigation they gave me a quote of $1466 to replace the compressor, drier and expansion valve, which was too expensive given I was selling the car. I later repaired the A/C myself (after buying gauges/vacuum pump) by replacing the solenoid control valve ($70 part). I was disappointed they did not offer any alternatives other than replacing multiple expensive components. It is well known that intermittent operation of the AC can only be caused by a handful of issues. I understand businesses want satisfied customers so they want to do the repairs to the best of their abilities to ensure long-term success, but they should give the customer options as well. On the up side they did repair the door lock mechanism.

Dec 06, 2022

Really pleased with my experience, and impressed by the great customer service - which included their taking my vehicle to a local exhaust specialist shop to make a lower-cost repair of an exhaust leak! Service writer Dana was very friendly and helpful. Definitely would recommend for VW repairs.

Dec 06, 2022

These guys get it. They want the job done right! They want you to be a happy customer. Everyone is attentive and willing to help YOU. They will diagnose the problem, then explain what needs to be done. They will even bring you out into the garage and show you the problem, try and find a dealership or another shop that will do that! They will also let you know what options you may have to get the job done. European Auto Tech is the only place I trust with my BMW's.

Dec 06, 2022

This is a must-read for anyone using Mercedes Benz of Tucson for Service. I shudder at the fact they "serviced" it since 2009. I had the costly misconception they were the most qualified until several of their misdiagnoses practically deemed my car undrivable. A friend of mine raved about European Auto Repair, and out of desperation, I thankfully. brought my car to them,   Every one of their employees is not only exceptionally knowledgeable, helpful, and friendly, but they are all consummate professionals. After several extensive corrections and repairs, the results exceeded my expectations. My car is as peppy and beautifully responsive as it did several years ago.  It is, once again, a pleasure to drive.  Thank you, European Auto Repair.  I am immensely grateful!

Dec 06, 2022

This place is awesome, neat, clean, friendly knowledgeable. I had tried a competitor first, after 3 weeks they didn't fix my car. I took my classic Mercedes to European auto tech they had it figured out and fixed the same day WOW. I run an auto repair shop myself and from a professional point of view they are the one to take your euro car to