Executive Automotive Inc

Apr 05, 2024

He is dishonest man and will ask u to replace the things that is not even needed. Also the cost is too high. 3 times more than other automatic. He will never pick up the call once u do the payment He has most of the reviews that are fake and paid promotions. So go at your own risk.

Apr 05, 2024

Working with Latch was hands down the worst experience I've ever had. He continuously promised me over and over that my car would be ready by the end of the week, but he had my car for 2 months. He continuously promised that he would call me, and then did not, and then didn't answer when I called him. Almost every time I was supposed to pick my car up, I found out an hour before it was not ready, still. So he'd make another promise that it would be done by the end of the day, or the next day, and then wouldn't reach out to me to update me until I harassed him and he finally answered the phone. When I got it back the brake system was completely ruined, which it was not like that when I dropped it off to him. The steering column was also loose, which almost caused me to get in an accident. Two other mechanics recommended that I pursue legal action because of the apparent lack of ability or intentional attempt to destroy my car. (I have proof of this.) He sent my car to a different mechanic for the alignment, which was also done wrong, and there was two handfuls of loose nuts and bolts in my front seat when I got my car back from him. Please, please just skip working with this company. For your own sanity, for your financial benefit, and potentially life safety. I have paid over $4,000 trying to fix what Latch broke on my car. Not that he's worried about accountability... He'll let you know right away his brother is a lawyer. I should have known when I called to get my car towed, he told me he'd be there in 15 minutes and he showed up an hour later. Horrible from the beginning but he knows how to act nice and honest so I gave him the benefit of the doubt. Biggest mistake I've ever made with a vehicle, I regret working with him immensely. Even a year after this happened, I am still working to get my car back to where it was before I gave it to him.

Mar 05, 2024

Go at your own risk or find a better mechanic who is not greedy

Feb 05, 2024

If I could give more than 5 stars I would because the service I received deserves more than 5 stars! Latchman (Latch) is the owner and he went above and beyond with his communication on what was going on and where they were at in fixing my vehicle. And if I needed to contact him for any reason, he was very easy to reach. When receiving my car back, I was shocked at how clean it was!! I car was FILTHY as it had not been cleaned in probably 2 years. His detailing team really had to put a lot of hard work into getting my car as clean as it is. I was definitely it expecting that amount of effort. Especially from my experience with previous body shops, my car has never been dirtier going in but has never looked cleaner when getting it back! I highly recommend this body shop for any of your car needs!!

Feb 05, 2024

Want my honest opinion? This experience has been great! Latch has been nothing but honest with me each time I have brought my vehicle to him. Most mechanics like to freak people out or rip them off, but this man tells it like it is. Not only that, but he has tried to teach me/help me understand the mechanics of the vehicle, something not a lot of people do, and something I really do appreciate. If I have a concern, he has helped me understand why it is/is not doing what I am concerned about. All this on top of a great personality…I will definitely continue coming back. Definitely recommend!

Dec 05, 2023

Definitely great work Julio Alex n latch be doing the jobs efficiently and in a timely manner

Dec 05, 2023

I have been going to this company for all of my car repair needs for the last 4 years. The team has fixed 3 of my cars. Great prices and fantastic work. I have never been disappointed with this company. Highly recommend this business for all you car repair needs. Latch was a lifesaver in more then one occasion.

Dec 05, 2023

I have had an extremely hard year . & They say when it rains it pours it poured my best friend & roommate had 2 strokes. & when my clutch went I didn’t have a repair man & so on yelp I put it out there that I needed help. Latchman at Executive auto answered me 1st . I told him about my personal life & what was going on & he without hesitation said I’m here & I’ll help. & I knew he meant it. Latchman didn’t over charge me. He text me daily about my car & what was going on. & told me not to worry that the bought me a warrantied clutch kit & that if anything happened not to worry. He explained everything! He was kind to my roommate Heather who doesn’t drive but kept her in the loop. Alex another worker there helped me unfold the seats till they were flat so my roommates wheelchair will fit in & out. Thx Alex! & Latchman u are my forever mechanic I hope anyone looking for a mechanic tries Executive Auto not just because there kind but because there knowledgeable & dedicated to helping new customers like me & repeat customers. Thank u so much! I really appreciate everything.. executive auto !!!!!!!!!!!!!

Dec 05, 2023

I’m so impressed by this company! My son was stranded for almost 6 hours with a flat tire in his college parking garage. We have AAA, but they just left him there waiting. I finally called this company (due to their great reviews), and Latch, the owner, was responsive, caring, and incredibly professional. He assured me that they’d tow my son’s car right away and take great care of it. Latch continued to keep me updated throughout the evening. He was kind enough to send me an email with the receipt of the cost so I can turn it into AAA for reimbursement. No one goes above and beyond like this company anymore, but Latch did. Thanks, Latch for helping our son, taking great care of his car and putting us at ease. You guys are amazing!!

Dec 05, 2023

Latchman is the man when it comes to auto body turned my Carbonfiber trunk that was sun faded into a work of art and the turnaround time was fast.

Dec 05, 2023

Pathetic experience! Kept the car for 4 months and never returned it. When we took to a different mechanic, it was seen that he had stolen a lot of parts from our car.

Dec 05, 2023

This guy spoiled my friend's car. He takes the car for months and and will never return it. We had to call the cops to get the car which was not even in a working condition. All the 5 star ratings are fake. If you sort by 1 star, you will find similar experiences with other customers. Stay away from this guy !

Dec 05, 2023

This is the best place ever. Love it! Latch was so helpful, working with me to get my car back on the road asap. The car looks great and I’m forever indebted. If you want quality work and an honest shop, this is the place.

Dec 05, 2023

the owner & workers are some of the best with vehicles & they took good care of me , i would recommend these guys anyway 👍🏾

Dec 05, 2023

15 out of 10 review for latch and his team , truly amazing people I was involved in a accident and my insurance wanted to total loss my vehicle upon taking it to their collision center witch would have put me in a horrible position financially , I was looking at shops on google and found his in my area , latch took another look at the vehicle and showed me places where I could cheaper parts at the same quality , he worked with the insurance adjuster to make sure the vehicle was repaired correctly and it came out amazing , the repair process took slightly longer than the insurance quoted but he covered my rental for a additional 4 days witch im grateful for and got me back in my car , definatly will keep coming to him in the future

Dec 05, 2023

I blew my tire late one night so I had to call a towing company and they were so helpful and understanding and even gave me a ride home. If I ever need another tow I will definitely call them again!

Dec 05, 2023

I paid in full for my car parts and now Latchman will not pickup the phone to get my car in. Now I have to get a lawyer to get my money back 🙃 do not come here he’ll make up excuses and do not pay upfront!!

Dec 05, 2023

I'm so disappointed that I came to this place. I really thought they could help me with my car, but instead, they did nothing but use my same old parts to repair my car. They basically patched it up and said they were new parts, but they weren't. Please do your research on this business. They have TONS of negative reviews and videos online. This is not a good business. They should just close down because they do not know how to work.

Dec 05, 2023

It was lucky to have my car towed here and have it fix because it was done so fast and smooth! The owner is awesome, Very professional and helpful! efficient service, saving my car in a great value!

Dec 05, 2023

Overall great people, amazing service, great experience! I would definitely recommend them to other people.

Dec 05, 2023

Terrible terrible service. The owner, Latchman Singh, stole my insurance money and did not fix my car. I have to seek legal action.

Dec 05, 2023

The worst place you could ever bring your car! Huge scam! Stole my money and never do the job!! ATTENTION! Nobody come to 6562 University Blvd, winter park Florida unless you want to get scammed. They have an F rating from the BBB (Better Business Bureau) ABSOLUTELY HORRIBLE! DO NOT TRUST THIS SCAM!

Dec 05, 2023

They are professional and punctual and friendly. They came exactly on time when I needed a tow. No issues. Highly recommend. 🤝🏼

Dec 05, 2023

They will steal from their customers and they take money from your insurance upfront then do no service to your car. Watch your cars around these people, they also trade out your good parts for bad ones they have laying around the shop. 👎🏼

Dec 05, 2023

This is well overdue but when AAA let me down Executive Automotive 27/7 emergency services was there for me in my time of need. If you are looking for reliable service. This is the places to call. Thanks! Clarence Mark

Dec 05, 2023

Update: I found my vehicle with no help from the owner. It is locked in a tow yard with the side doors off open to the rain. It is now ruined. The owner of the lot won't let me tow the vehicle as he's holding all the vehicles as collateral because Latch has not paid rent. Latch ruined a $14,000 RAV4 and took the insurance money. Previous: My vehicle has been at this shop since March 21, 2023. I am getting no response from Latchman Singh as to when my vehicle will be ready. Latch has promised over and over that it will be ready "next week". This has gone on for months. Progressive insurance has paid $7851.25 to this shop for repairs that have not been completed. There is now a sign on the door of 6562 University Blvd that indicates Executive Auto has moved and the new owner has no forwarding address. I have no idea where my vehicle is or I'd pick it up and tow to a facility who will actually repair the vehicle.

Dec 05, 2023

Very quick arrival for towing company 30 minutes from call. Driver was very mindful of my vehicle. I will definitely keep there number.

Dec 05, 2023

Very good experience, they knew the problem of my car as soon as I told him the codes on the car over the phone, they took really good care of me and im grateful for that, may God continue blessing his business!

Dec 05, 2022

Extremely helpful, honest guys that helped us late at night when our serpentine belt broke. Just really phenomenal service and fair pricing. Highly recommend.

Dec 05, 2022

Great customer service and very reasonable prices. The owner is very professional and keeps you updated on the progress of the car repair so you can make informed financial decisions. There was no pressure for me to do extra work on the car as I usually get on other shops or price gauging because I'm a woman. I will be coming back for maintenance on my car from now on.

Dec 05, 2022

Guy had my car for 5 months never answers the phone and makes excuses, just recently got it back and still missing some parts to my car. This place is terrible.

Dec 05, 2022

Has had my coworkers car for 8 MONTHS NOW! Non-responsive and lacks any accountability and ownership. Steer clear!

Dec 05, 2022

Honestly, Latch was a life saver. My breaks stopped working and my car didn’t want to run in the early morning, and after calling all the places that were “24 hours,” and no response, Latch picked up the call right away. He presented me with a a solution to pick up my car AND get it fixed at his shop. First of all, a two in one? Amazing. Saves time. Second? That car was done within the day. I was truly blessed to call this number. Do yourself a favor. Use Executive for your future emergency if you want quality, professional, and timely work.

Dec 05, 2022

If you’re looking for a shop & team that provides excellent service, integrity, respect, and great communication. This is the place to go. Highly recommended! 11/10

Dec 05, 2022

Latch did a fantastic job fixing up my 05 TL the exact way I needed it.

Dec 05, 2022

Latchman is knowledgeable, fast, and friendly. He was able to have us towed within 45 min, offered his professional opinion on what caused the break down (alternator ) , and even towed our vehicle to his shop to repair at no additional cost . My car was ready for pick up by mid afternoon the next day and is running like new .Would definitely recommend. Thank you again for your great service.

Dec 05, 2022

My car battery was dead and stuck at a parking lot. They had someone answered the call right away, professional and reasonable price, no hidden fees. Waited for less than 30 min, I couldn’t be there due to work, and they took a picture of my car on the tow truck when they dropped off at the mechanics. Honest service. Highly recommended.

Dec 05, 2022

They are very knowledgeable in what they do, and for me the most important part is their honesty and transparency with me. They fix my car and also gave me advice for maintenance. Also, they were truthful on their word to pick up my car and fix it, even though they didn't know me. Now I have my car and is working fine.

Dec 05, 2022

We dropped off our rental car at the airport because that’s what our agreement instructions read. Come to find out it was the wrong location and these guys were awesome to take care of us right away! He FaceTimed me and took pictures so that I was aware the vehicle made it safe to the right location. I highly recommend these guys!!!! Thank you all from the bottom of my heart!!