Express Automotive

Sep 06, 2024

Excellent service and I recommend Express Automotive highly. We were on vacation coming from a long way. They fixed the alternator and the air conditioning. They also took us as soon as we called and without them, we never would have been able to get to our destination. Thank you Express Automotive!!!!!!

Aug 06, 2024

The best auto service I ever received. I had a slow leak and they showed me why my tire was failing with no pressure or lies to get me to fix it in their shop. I ended up ordering two new tires and they were delivered and installed the next morning. Nice, kind and honest people, Great shop!!

Aug 06, 2024

Very professional, friendly, and knowledgeable owner Jason. I took my Honda in for different work than before because they were awesome and fair. He did the routine recommended maintenance yesterday, and it was a lot lower than I expected compared to what I would have paid elsewhere. Very honest and won't talk you into unnecessary add-ons. My Honda sounds and runs like new now. Jason and his staff are very nice and know how to fix your vehicle at a very fair price. Thanks for fixing my Honda........ Express Automotive owner Jason and his staff are wonderful, nice and professional. He doesn't charge to evaluate and give you an estimate. They know how to work on newer and older vehicles alike. They fixed my Honda quickly and at a very fair price. As it is my only vehicle, they even gave me a ride home when I dropped it off and picked me up when it was done since I live in Fairfield Glade, not far from their shop. Special shout out to their office manager who is funny, patient and very good at her job while helping customers check in, check out and answer the phone all at the same time with a smile on her face and makes everyone feel comfortable and know their vehicles are in good hands. I highly recommend Express Automotive to everyone and have recently.

Jun 06, 2024

I am not happy to rate this business only 2 stars. Jason is a nice guy, and I'm sure a good mechanic. But that woman out front? What a pain to deal with. If you don't know exactly what is wrong, your car ain't getting fixed right. It won't even get driven. Lady, you are mean! What a shame. Place is good for an oil change if you don't mind making an appointment 2 weeks out.

Mar 07, 2024

Very good. Took care of us and kept is tuned in as repairs were made

Feb 07, 2024

Had a loud pop in the front end of my truck when I would turn left. Took it to Express Auto. Jason told me I needed upper control arms four ball joints and sway bar links. He said one CV drive axle was very loose but he thought it would last for quite a while. Few days later I picked it up and the bill was $1,085. The next day I noticed the pop was still there. I waited a few weeks before I went back to talk to him. He told me to bring it in the following week. He had it for 5 days and never touched it. I got disgusted and decided to pick it up. I live alone and the only way I can drop a vehicle off is to ride my bicycle. 6 miles each way . I'm 70 years old. When I got the truck home I looked underneath the front end and the lower ball joints had not been changed. They were covered with dirt and grease. The upper control arms ball joints and sway bar links looked brand new and had been changed. I took it to another mechanic and had the front end totally redone. He told me the lower ball joints had never been changed out. I've got pictures and videos of everything. I went back to Jason and threatened to Sue him, he returned all my money $1,085. He continued to lie to me about replacing the lower ball joints. Never looked me in the eye. This business is in a retirement community where people won't look under their car to verify that the work's been done. Jason takes advantage of this fact. Do not go to Express Auto. He is a good mechanic but a bad person.

Feb 07, 2024

I was able to get an appointment quickly for some routine maintenance I wanted done before a long car trip. The person I dealt with on the phone and at the counter was pleasant and helpful, and the work was done as requested. I had set a time by which I needed the car ready due to another commitment, and they had it ready early!

Feb 07, 2024

I’ll make this simple Jason is great at what he does and the front of the house is good at what they do also don’t waste your time anywhere else see Jason first

Feb 07, 2024

Jason and Laura are the most amazing people I've EVER met!! Kind, caring, considerate, and most of all HONEST!! I recommend Jason to everyone I know that has a vehicle. He never recommends anything you don't need, and is upfront and honest about the parts & labor costs. Not once as a woman, have I felt spoken down to or treated as though I'm unable to understand what is being said to me about what has needed repairs on my vehicle. I will never bring my car anywhere else, and suggest you don't either!

Feb 07, 2024

Jason and his team are awesome. We take all of our vehicles there for routine maintenance. They are always friendly and looking for ways to save you money by informing us what is priority and what isn't. We are also car people and would definitely love to do the work ourselves but time can be short running a business. We completely trust them to do the work and whole hearted believed them when they said they have done the work. We greatly appreciate the work they have done for us and will continue to go to them. You guys are the best!

Feb 07, 2024

The first proclamation that comes to mind is " Thank you . The customer service was amazing. The service repair was top notch. Once again Thank you. Story : we were visiting from out of town , vehicle had overheating issues, we were concerned about being outsiders in a foreign place. Not so here very helpful, understanding and a real customer care environment. Thank you Jerry and Jennifer Kathy's family from Florida

Feb 07, 2024

They can't even answer basic questions without having to leave your car. Big red flag! Beware.

Feb 07, 2024

A couple years ago we got our truck into their shop and they did a great job on it. Last night our minivan broke down and our roadside assistance insurance contacted Express for towing. The gentleman who brought us (family of 5) & our minivan home last night was wonderful. He got to us quickly and drive home so safely. He was delightful to visit with. I really appreciate the wife range of work Express Automotive offers. They offer to take the Vicks to their shop for services and a ride home for nothing additional. If we had the funds in the bank we would've done that option.

Feb 07, 2024

Pleasant staff and efficient oil change

Feb 07, 2023

As always, Jason is courteous, skilled, fairly priced, and conscientious. Thanks. Linda K.

Feb 07, 2023

Awesome people. Great service with a smile.

Feb 07, 2023

Laura and Jason run the best automotive repair shop on the Cumberland Plateau! My thanks to Express Automotive for keeping me safely on the road.

Feb 07, 2023

They are wonderful! Very nice and down to earth and very reasonable on their prices.!

Feb 07, 2023

We recently moved here to Tennessee and on the advice of the person we are renting land from, we went to this business to buy a car. We paid in cash on June 6, 2022, and took the SUV as it was, with the sunroof unable to be opened, on the promise that the motor would be in, "in a couple of days," at which point they would install it. It's six weeks later, and we have been put off time after time. Last time I called I was told the tracking numer showed it coming in "Friday, Monday, or Tuesday." Tracking doesn't work that way, but I went along with it, and they promised to call. They have NOT ONCE reached out to us when they said they would, and today my husband called and was told there is no tracking number! We are moving further East, and told them this; they assured us it would be taken care of in plenty of time. I am stunned at this treatment, when we went there on the advice of someone who knows these people. They have proven very dishonest and unprofessional. Highly disappointed and of course, DO NOT RECOMMEND!!! Update: As mentioned in my review, our landowner referred us here; they didn't attempt to contact us but DID complain to him, and he is now kicking us, our 15-year-old, and our two cats out. What upstanding citizens! EVICTED FOR LEAVING AN HONEST REVIEW!!

Feb 07, 2023

We’re in TN on vacation from PA. On the way here our check engine light came on, truck didn’t have power. I called Express Automotive and they were able to get us in the next day and had us on our way in about an hour. Thank you!

Feb 07, 2022

Best mechanics in the area

Feb 07, 2022

Great place to take your car, I highly recommend it...

Feb 07, 2022

Great service

Feb 07, 2022

Great service at a reasonable price.

Feb 07, 2022

I trust Jason and company. They are professional and make you feel like family. I really love that they are not trying to rip you off, the services offered are reasonably priced. Laura is the first person you meet and she is delightful. I love this place ❤

Feb 07, 2022

Jason is very knowledgeable about vehicles and can fix any kind.

Feb 07, 2022

Top notch attention to detail. Stellar communication skills between the booking staff- part distributors- and customer. Integrity.

Feb 07, 2021

Such a pleasure to deal with an honest car shop. Tells it like it is and doesn't try to sell you things you don't need. Hard working family run shop. Pleasure to deal with them.

Feb 07, 2021

Wonderful service. They take great care of your vehicle and keep you informed as to it's condition.